Director, Global Process Owner - Order to Cash

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: As a Human Resources Business Partner at SpaceXAI, you will be given the opportunity to partner with some of the most talented professionals in the world: executing people strategies to retain talent, coaching employees and managers on HR policies and guidelines and working to ensure the SpaceXAI mission is a constant reality for all employees. We serve as trusted professionals providing guidance and feedback to our client groups, driving efficiencies and best practices in a highly dynamic and fast-paced organization.  RESPONSIBILITIES: * Respond to employee inquiries, questions, and complaints, and provide information, guidance and direction on employee relations issues, performance management, and other core HR functions * Operate as a key business partner to employees, managers, directors and senior leaders on workforce analytics, organizational optimization, leadership development, and other strategic initiatives * Work closely with the functional experts in HR (recruiting, training and development, compensation, and benefits) to ensure programs are optimized for the needs of your client groups and to shape SpaceXAI-wide programs * Counsel and assist employees and managers, guided by the Company’s policies and relevant laws/regulations * Facilitate internal transfers, oversee and facilitate promotion opportunities, conduct exit interviews, and identify trends to support retention, career development, and to minimize risk for the business * Work with managers and above to implement key HR recommendations and change efforts * Assist with the creation, documentation, and implementation of human resources policies, programs, and processes * Uphold standards of strict confidentiality with respect to all matters and documents * Maintain employee files and process HR transactions  BASIC QUALIFICATIONS: * Bachelor’s degree * 2+ years of human resources experience PREFERRED SKILLS AND EXPERIENCE: * Experience in an engineering, production, or manufacturing environment supporting an exempt and hourly workforce * Demonstrated success at building effective relationships * Ability to lead with a positive attitude and approach challenges head-on * Experience independently handling employee relations issues * Familiarity with Greenhouse, UltiPro, and/or Workday * Excellent interpersonal, verbal and written communication skills * Ability to use independent judgment to make decisions as well as organize and prioritize work * Demonstrated excellence thriving in a fast-paced environment * Experience with Microsoft Outlook, Word, Excel, and PowerPoint ADDITIONAL REQUIREMENTS: * This is not a remote or hybrid position and will require relocation if not already local to the Memphis, TN area * Position requires the ability to work extended hours and weekends when needed * Must be willing to travel to other SpaceXAI locations ITAR REQUIREMENTS: * To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

Spend on technology is one of the biggest items in an enterprise CFO’s budget, second only to headcount. Traditional procurement is one of the most frustrating, friction-filled bottlenecks in modern businesses. A single purchase routinely stalls for months, drowning in endless email threads and dragging in teams from Finance, Legal, Security, and IT. Vertice is the world’s first Intelligent Procurement Platform aiming to eliminate this chaos. By combining automated agentic workflows, deep AI insights, and a global network of expert negotiators, we empower enterprises to buy smarter and scale at pace. The market response has been unprecedented: * $75bn+ in spend processed across our platform. * 20% savings consistently delivered to our customers. * 70% reduction in standard enterprise procurement cycles. * 13X revenue growth achieved over the last two years alone. Founded by serial technology entrepreneurs Roy and Eldar Tuvey, who have successfully scaled and exited two category-defining platforms and created $600M+ in enterprise value, we are backed by over $100M in Series C funding from tier 1 global investors including Bessemer Venture Partners, 83North, and Lakestar. We were recently recognized as the #2 fastest-growing company on the Sunday Times' Tech 100 and named the fastest-growing startup in the UK and Ireland by the FT’s Sifted. With headquarters in London and hubs in New York, Brno, Sydney, and Johannesburg, we are fundamentally reshaping the global B2B economy. THE ROLE We're hiring a senior operator to build out and run Commercial Finance Operations — a new function within Finance, reporting to the Finance Director. The remit covers the operational layer that turns commercial activity into accurate, timely, well-controlled financial outcomes. Our multi-product offering, direct sales motion, and high degree of contractual customisation create real complexity in how deals translate into billing, revenue, commissions and cash. We need a senior owner to bring rigour, design the operating model from scratch, and run it. This is a hands-on leadership role. You will own a defined book of work from day one, build a small team over time, and act as a senior voice in commercial and finance decisions across the business. WHAT YOU'LL OWN * Quote-to-cash operations end to end — billing setup, invoicing, AR, cash application and collections. Making sure commercial constructs translate cleanly into what we bill, collect and book. * Contract operationalisation — custom order forms, multi-product entitlements, usage tiers, mid-term amendments and renewals. Where deal desk and legal hand off, you pick up. * Commission operations — running calculation cycles, handling adjustments and exceptions, partnering with Sales and Strategic Finance on policy, and ensuring reps trust the numbers. You won't own plan design but you will own execution. * Pricing realisation and discount governance — visibility into what we sell at versus list, by product, segment and rep, with the reporting and process that supports better commercial decisions. * Commercial finance systems — working with our systems team on the finance stack (Salesforce, billing platform, NetSuite and the connections between them). You'll own process design and data integrity. * Cross-functional leadership — the senior point of contact from Finance into Sales, Customer Success and Legal for anything commercial-operations adjacent. WHAT YOU'LL BRING * A track record of running quote-to-cash, billing and AR operations in a B2B SaaS environment at scale — you understand the plumbing in detail and have designed and improved it, not just operated within it. * Strong commercial fluency — you can read a custom order form and immediately see the operational and financial implications. Comfortable holding your own with sales leaders, lawyers, finance partners and systems engineers. * Real depth in sales compensation operations — you've run comp cycles in environment with bespoke clauses, accelerators, clawbacks and one-off arrangements. * Systems fluency across Salesforce (ideally CPQ), a billing platform, and NetSuite or equivalent. You don't need to be the admin but you need to understand the architecture and the failure modes. * Leadership experience — you've built or scaled a function before, or operated as the senior IC in a function that needed building. You can hire, develop and set direction. * A bias toward simplification — our environment is complex but the answer is usually cleaner process, not more process. REQUIREMENTS * A minimum of 8 years’ experience in commercial finance, revenue operations or quote-to-cash roles within B2B SaaS. * Experience implementing or improving order-to-cash KPIs (DSO, billing accuracy, collections efficiency) with measurable outcomes. HELPFUL, NOT REQUIRED * Experience in a multi-product SaaS business with usage-based or hybrid pricing. * Exposure to ASC 606 revenue recognition in a practical operational context. * Experience working closely with deal desk, legal and accounting as distinct functions. Final things to note Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law. We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy. We like to deal directly with our candidates so no agencies please! If you aren’t sure this job applies to you, feel free to send your CV to careers@vertice.one, and we’ll be happy to take a look and see if you could be a good fit anywhere else in our business!