Senior Customer Success Operations Specialist

SLSQ327R348 Databricks is seeking a Lakebase Sales Specialist to help customers modernise their operational data foundation with Databricks Lakebase, our fully-managed Postgres offering for intelligent applications. This high-impact role sits within the Lakebase Go-To-Market team and partners closely with regional Account Executives to drive adoption of Lakebase with platform, application, and data teams. Lakebase gives customers a unified, governed foundation for operational workloads and AI-native applications, helping them move away from a fragmented estate of point databases toward a modern, scalable, serverless Postgres service. If you want to be at the forefront of operational databases for AI and intelligent applications at one of the fastest-growing data and AI companies in the world, this is your opportunity. The impact you will have:  * Drive new Lakebase revenue by identifying, qualifying, and driving Lakebase activations and consumption within a defined territory, in partnership with regional Account Executives and the broader account team * Lead with outcomes for key Lakebase personas, including platform teams and developers, data teams, and central IT, articulating how Lakebase helps them ship features faster, simplify operational data architectures, and improve governance and cost efficiency * Sell the value of fully-managed Postgres for intelligent applications, positioning Lakebase as the optimal choice for operational workloads that power real-time, AI-driven experiences * Run complex sales cycles from discovery and value hypothesis through commercial negotiation and close, navigating executive, technical, and line-of-business stakeholders * Orchestrate proof-of-value and POCs that validate Lakebase’s benefits for OLTP-style workloads, reverse ETL, and AI/ML-driven applications, in partnership with solution architects and specialists * Compete and win against legacy and cloud-native operational databases by leveraging our compete assets, benchmarks, and customer references * Align to measurable business outcomes such as performance, developer productivity, time-to-market for new features, cost reduction, and simplification of the operational data landscape * Partner cross-functionally with Product Management, Marketing, Customer Success, and Partner teams to shape territory plans, launch plays, and co-selling motions with key ISVs and GSIs * Enable the field by sharing Lakebase best practices, success stories, and sales motions with broader sales teams, helping scale Lakebase proficiency across the organisation What success looks like in this role: This role requires the ability to operate across two key motions simultaneously: * Establish top strategic focus accounts by engaging application development teams to create net-new intelligent applications leveraging Lakebase * Drive longer-term Postgres standardisation and migration within Databricks' most strategic accounts Success in this role requires strength in four areas: 1. Business ownership: Operate at a business-unit level by tracking revenue, pipeline, and key observations, and by identifying areas needing additional focus or support. 2. Strategic account engagement: Partner with account teams to engage priority accounts, driving strategic opportunities from initial engagement through successful outcomes. 3. Field, account, & customer enablement: Align customers and the field on the value of Lakebase by equipping AEs and SAs with the messaging and execution motions needed to confidently own accounts without specialist intervention. 4. Market voice and thought leadership: Develop an internal and external presence, and by representing Databricks at key first- and third-party events. The interview process is designed to evaluate candidates across all four of these dimensions. What we look for: * Relevant enterprise sales experience, consistently exceeding quota in complex, multi-stakeholder deals * Proven success selling data platforms, operational databases (e.g., Postgres, MySQL, cloud-native DBaaS), or adjacent data/AI infrastructure to technical buyers and business leaders * Strong understanding of modern data and application architectures, including cloud-native services, microservices, event-driven systems, and how operational data underpins AI and analytics strategies * Ability to sell to both technical stakeholders (developers, architects, data engineers) and business stakeholders (product leaders, operations, line-of-business owners) * Demonstrated experience leading specialist or overlay motions, working jointly with core Account Executives to create and progress opportunities * Executive presence with the ability to whiteboard architectures, lead C-level conversations, and build trust with senior decision makers * Strong value selling skills: adept at discovering pain, building a business case, and tying technical capabilities to clear, quantified outcomes * Excellent communication, storytelling, and negotiation skills, with comfort presenting to both large and small audiences * Bachelor’s degree Preferred qualifications * Experience selling Postgres, operational databases, OLTP workloads, or transactional cloud database services, ideally within large or strategic accounts * Familiarity with data platforms, lakehouse architectures, and cloud ecosystems (AWS, Azure, GCP), including how operational databases fit within broader data and AI strategies * Understanding of reverse ETL, real-time decisioning, and operational analytics use cases, and how they drive value for customer-facing and internal applications * Exposure to AI-native and agent-driven applications that depend on low-latency, highly scalable operational data services * Prior experience in a high-growth, category-creating environment, helping shape new plays, messaging, and customer narratives * Experience collaborating with partners and ISVs to drive joint pipeline and co-sell motions This description is intended to outline the core responsibilities and qualifications for the Lakebase Sales Specialist role. Actual responsibilities may evolve as the Lakebase product and go-to-market motions continue to grow and mature.   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

ABOUT THE ROLE We are looking for an energetic, proactive, and client-facing Client Operations Associate to join our growing Client Operations team. In this role, you will be a core operational engine—working directly with clients, internal account owners, and our elite global freelancer network. You will serve as a primary owner of inbound operations requests, combining rapid triage, creative problem-solving, and standard project management to keep client campaigns running smoothly. Working closely alongside another Operations Associate and our Senior Operations Team, this role is ideal for a smart, adaptable operational thinker with 1–2 years of experience who excels in positive, professional communication, thrives in fast-paced startup/scale-up environments, and wants to help build a scalable operations engine. WELCOME TO CONTENTOO At Contentoo, we help businesses grow through exceptional content, scaling creation and localization globally. We connect industry experts, talented creators, and translators with customers from a wide range of industries. We manage the entire content journey, from matching clients with the right creators to guiding projects from brief to delivery, ensuring every piece of content is on-brand and impactful. We support all our clients—including brands like Bynder, Swapfiets, and Sendcloud—with a tech-enabled approach that leverages our platform, AI tools, and streamlined workflows to make content creation easy for both clients and freelancers. Our company culture values individuality, teamwork, and challenging the status quo. WHAT YOU'LL DO CORE OPERATIONS & INTAKE HUB * Serve as a primary owner of the operations@contentoo.com intake hub, reviewing, categorizing, and routing inbound client and freelancer requests with rapid response times. * Partner closely with another Operations Associate to manage daily intake queues, ensuring complete coverage and seamless teamwork. * Deliver warm, professional, and solution-oriented communication to clients and freelancers across all daily touchpoints. * Maintain task allocation, ticket tracking, and feedback logging to ensure 100% operational visibility across the department. PROJECT MANAGEMENT & EXECUTION * Own standard project management and campaign delivery for core ICP and Non-ICP client accounts—tracking milestones, deadlines, and deliverables. * Facilitate smooth, end-to-end collaboration between clients, Client Success and Key Account Managers, and content creators/freelancers. * Apply creative problem-solving to resolve daily delivery roadblocks, resource constraints, or project edge cases. EFFICIENCY & CONTINUOUS IMPROVEMENT * Look across customer and freelancer feedback touchpoints to identify holistic product improvements, platform features, and workflow enhancements. * Collaborate closely with Senior CS Ops Specialists and the Head of Client Operations & Transformation to update SOPs, streamline processes, and implement automations. * Seamlessly escalate complex, strategic enterprise risks or technical builds to senior team members when necessary. WHAT YOU'LL BRING * Experience: 1 to 2 years of experience in a traditional operations, project management, or operational delivery role. Startup or scale-up experience is strongly preferred. * Problem-Solving & Agility: A sharp, resourceful operational thinker who can think on their feet, navigate ambiguity, and solve problems pragmatically in a fast-paced environment. * Communication: Exceptional written and verbal English skills with a highly professional, clear, and positive communication style across both client and freelancer interactions. * Team Collaboration: Enthusiastic about working in a close-knit operational squad—collaborating daily with fellow Associates and Senior Operations team members. * Organization & Detail: Highly organized self-starter capable of managing multiple priorities across external clients and internal stakeholders without letting details slip. * Process Orientation: A keen eye for efficiency—enthusiastic about spotting process friction, following structured SOPs, and suggesting ways to automate repetitive work. * Tech & AI Curiosity: Enthusiasm for using platform tools, CRM systems, and daily AI tools to optimize your productivity and improve outcomes. * Nice-to-Haves: Prior experience in marketing tech, SaaS, agency, or creative environments is a plus, but not required. WHAT YOU'LL GET FLEXIBILITY & BENEFITS * Hybrid / remote-friendly working environment. * 25 paid holidays. * Monthly Alleo budget. * Solid pension plan. TOOLS & SETUP * Laptop of your choice (HP or Mac). * All the office and home-working supplies you need. OUR CULTURE Be part of a growing scale-up of ~30 international team members — and grow together with us. Our cultural pillars are: * Human: You add value with a personal touch. * Authentic: You are open and honest. * Inventive: You proactively find ways to do better. * Vibrant: You add a splash of colour. Teamwork is at the core of our success, and we celebrate together — on a boat tour, over lunch, on our rooftop terrace, or during a friendly FIFA or Mario Kart match in the lounge. A DAY IN THE LIFE You start your morning reviewing the operations@contentoo.com intake queue, dividing up incoming priorities with your fellow Operations Associate, and coordinating with a Client Success & Key Account Manager on campaign timelines for an ICP account. Later that morning, you address an active client concern regarding an ongoing project timeline. After working out a smooth, creative solution directly with the freelancer creator to get the deliverable back on track, you proactively loop in the account's CS/KAM lead so they are fully armed with context for an upcoming strategic call. After lunch, you sync with a Senior CS Ops Specialist to share feedback from recent client requests, identifying a platform workflow tweak that could save hours of manual effort. Before wrapping up, you review tomorrow’s project deliverables and join your team on the rooftop terrace to unwind. SOUNDS GOOD? We’re looking forward to your application! If you’re excited about this role but don’t tick every box, we’d still love to hear from you — diversity of experience matters to us.