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Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  ABOUT THE ROLE: The Care Pro Performance Partner Partner is an individual contributor role that serves as the primary owner of Care Pro performance management across the organization. Partnering cross-functionally to ensure consistent, fair, and compliant performance outcomes. This role applies independent judgment to resolve complex performance cases, proactively identify performance risks, and improve consistency and quality across performance management practices. This role involves partnering cross-functionally with HR, Operations, and Recruiting teams to prevent performance progression, balance CP experience with client care quality, and ensure fair, compliant, and timely performance outcomes. While this role does not manage people, it operates with significant autonomy and influence. KEY RESPONSIBILITIES: Performance Management & Case Ownership * Own end-to-end performance management for a range of performance issues including complex and escalated CP cases within a defined performance management framework. * Complex CP cases are defined as cases that include multiple event types and/or excessive and repetitive issues. * While escalated CP cases impact care consistency and scheduling needs for high touch clients, which requires immediate review and resolution. * Review and investigate performance events that impact client care experience. * Apply independent judgment within an established policy and escalation frameworks to determine appropriate corrective action, including coaching, warnings, and separation when necessary. * Occasionally utilize advanced judgment to adapt performance management approaches in unique scenarios that require deviation from the defined framework while maintaining compliance with company policy and employment standards/regulations.   * Identify and perform handoff for protected and escalated scenarios to the appropriate teams [CPHR & Trust & Safety] within the determined handoff SLAs.  * Ensure all performance actions are documented clearly, consistently, and in compliance with Honor policies and employment best practices. Performance Operations & Service Standards * Adhere to established KPIs and SLAs, including a 24–48 hour response time for all inbound CP performance inquiries and ticket outreach. * Manage a high-volume caseload, averaging approximately (90+ tickets closed per week, 130+ ticket comments/week) with thorough and compliant documentation.   * Conduct consistent proactive outreach, averaging 45+ outbound calls per week, with an average talk time of approximately 7–8 minutes per call. * Maintain operational efficiency with an average case resolution time of approximately 6 days and an overdue ticket rate of less than 15%. * Balance productivity expectations with quality, ensuring performance decisions are timely, fair, and aligned with Honor policies. Proactive Performance Monitoring & Early Intervention * Proactively review individual CP performance history to identify repeat behaviors, emerging trends, and early risk signals. * Determine when early intervention is appropriate to prevent escalation or further client impact. * Surface trends, insights, and risks to relevant partners and leaders with clear recommendations. CPRM Partnership & Enablement * Partner closely with Care Pro Relationship Managers to reinforce consistent performance feedback and escalation standards. * Partner with CPRMs on identifying trending performance concerns and applying performance management frameworks effectively. * Lead targeted calibration or training sessions to improve consistency and confidence in performance-related conversations. Risk Awareness & Compliance * Identify potential employment risks, protected issues, or systemic concerns and escalate appropriately. * Maintain and apply base level knowledge of relevant employment protections and regulations regarding termination and employment status changes. * Successfully balance CP experience, client outcomes, Honor policy, and employment risk considerations when making performance decisions. ABOUT YOU: To succeed in the role, you’ll need: * 5–7 years of professional experience * 2+ years of experience managing performance, employee relations and/or HR operations in a high-volume distributed workforce. * Strong judgment and decision-making skills, including comfort navigating ambiguity and complex performance scenarios * Exceptional communication skills, with the ability to deliver difficult feedback clearly and compassionately * Strong cross-functional collaboration skills and the ability to influence without authority * High attention to detail and strong investigative and documentation skills * Comfort analyzing performance data, identifying trends, and translating insights into action * Strong sense of ownership and accountability for outcomes * Commitment to supporting Care Professionals while prioritizing safe, high-quality client care * Ability to thrive in a fast-paced environment with competing priorities   Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $75,600—$84,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About the role: As an HR Associate, you will respond to a high-volume of Care Pro inquiries across the employee lifecycle,  including employment status changes, payroll and benefits, records keeping,  policies and process, and maintaining compliance with government labor laws and regulations. This is a highly operational role that will require you to draw from your foundational knowledge of HR best practices to resolve inquiries and issues while delivering exceptional service and adhering to employment laws and best practices. This role requires a hands-on approach in investigating and resolving Care Pro (CP) complaints, identifying trends, and driving improvements in HR processes. If you are a problem solver who thrives in a fast-paced environment, this could be the role for you! This is a remote position, with several openings available to support our various markets. The role follows a Tuesday - Saturday schedule, 8:30 a.m. to 5:00 p.m. Central Time Zone. Flexibility to occasionally respond during evenings or weekends may be required. As a Care Professional HR Associate at Honor you will: Manage HR Escalations & Issue Resolution * Engagement in the full lifecycle of CP complaints and HR-related escalations, from intake to resolution, ensuring timely and effective outcomes. * Act as a key escalation point for employee relations concerns, ensuring appropriate de-escalation and resolution. * Assist in resolving CP complaints and escalate complex issues to senior HR team members as needed. * Identify trends in CP concerns and flag opportunities for process improvements to leadership. Provide HR Support and Process Ownership * Manage high-volume ticket processing (~100 tickets weekly) while maintaining quality and responsiveness. * Ensure timely responses to HR inquiries via phone, email, and text within the standard 24-hour SLA, including thorough documentation. * Collaborate cross-functionally with Payroll, Compliance, and Operations to troubleshoot payroll and benefits issues, including timekeeping and wage concerns. * Review and approve pending HRIS changes in Dayforce, ensuring accuracy in payroll-related updates such as direct deposit changes, wage adjustments, and sick leave requests. * Lead the full infection control cycle, ensuring CPs meet clearance requirements before returning to work. * Oversee the initial lifecycle stages of non-work-related injuries or illnesses, including requests for the ADA interactive process. * Initial ownership of intake for all leave of absence requests, including personal, medical, and FMLA, ensuring compliance with Honor policies. * Manage employee status changes, including resignations, terminations, and necessary documentation, while proactively communicating impacts to stakeholders to minimize staffing disruptions. Offer Strategic Support & Continuous Improvement * Coach market teams on best practices related to CP privacy and protected classes, ensuring compliance and consistency. * Present key trends and challenges to HR leadership, providing recommendations for process improvements. * Conduct risk mitigation reviews, identifying opportunities for employee support, accommodations, and early intervention for potential HR issues. * Own the processing of employment-related mail, including unemployment claims, CA-SDI applications, and returned paychecks. * Evaluate and process verification of employment requests, determining eligibility and appropriate response actions. * Maintain CP profiles in HRIS and Admin, ensuring data accuracy and generating reports as needed. We’re looking for you to bring: * 3+ years of professional experience (required)  * 2+ years of customer service experience * 2+ years experience in HR * Bachelor’s degree, HR certificate, or equivalent experience * Outstanding communication and interpersonal skills * Strong problem-solver with ability to work independently as well as part of a team * Experience working in a high-growth company and the ability to adapt to ongoing change * Exceptional attention to detail and ability to balance multiple assignments * Excellent technical skills and ability to learn new systems quickly * Knowledge of HR best practices, systems, and protocols * Positive, can-do attitude, and professional telephone demeanor * Willingness to work on weekends on a consistent weekly basis * Flexibility to work at least one weekend day (required)   The hourly hiring range for this role is $23.60 – $26.25.  Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program.   At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Moment Psykologi förstärker nu teamet med fler kunniga psykologer. Är du psykolog med inriktning kliniskt behandlingsarbete gentemot barn och unga? Lockas du av en verksamhetskultur som kännetecknas av evidensbaserad vård, omtanke, målstyrning och hög grad av kompetensutbyte inom professionen? Trivs du som bäst i en verksamhet som erbjuder stort inflytande, nära ledarskap och korta beslutsvägar? Då är Moment arbetsplatsen för dig. Hos oss ingår du i en kvalitetsfokuserad organisation med många psykologer och stort kompetensutbyte. Om verksamheten Moment Psykologi är en psykologi- och psykiatriverksamhet vars målgrupp är barn, ungdomar och vuxna. Våra uppdragsgivare är offentlig sektor, företag och privatpersoner. Verksamheten bedrivs i en representativ lokal belägen i central Stockholm intill vackra Observatorielunden. Vår vision är ett samhälle med bättre hälsa där alla får rätt vård i rätt tid. Omtanke, kunskap och generositet genomsyrar verksamheten. Vi har ett unikt team av specialister bestående av psykiatriker, psykologer och sjuksköterska som träffar våra patienter både på mottagningen och digitalt. Om tjänsten I tjänsten som psykolog inom första linjens psykiatri ansvarar du i första hand för bedömning, rådgivning och psykologisk behandling mot målgruppen barn, ungdomar och föräldrar. Patienterna har lindrig- måttlig psykisk ohälsa och vi arbetar även med hälsofrämjande insatser. Vi söker efter en psykolog som är engagerad och vill vara med och utveckla tjänsteområdet första linjens psykiatri, som bedrivs i form av samarbete med ett flertal vårdcentraler i närområdet. Utöver patientarbete ingår även föreläsningar och handledning av studenter. Du kommer även vara delaktig i verksamhetens systematiska kvalitet- och utvecklingsarbete. På Moment finns hög grad av struktur och välfungerande arbetsrutiner. Vi utvärderar våra behandlingar systematiskt och har över 10 år av mycket fina kvalitetsutvärderingar. Vem är du? Du är legitimerad psykolog med minst grundläggande KBT-utbildning och inriktning mot barn och unga. Du har gedigen kunskap om inlärningspsykologi och beteendeanalys, samt arbetar självständigt och strukturerat. Flerårig erfarenhet som barnpsykolog och/eller tidigare arbete på Vårdcentral eller BUMM är meriterande men inget krav. Du drivs av att hjälpa människor att må bättre och nå hållbara resultat genom att med omtanke omsätta din specialistkunskap i handfasta råd och insatser. Som person har du ett positivt förhållningssätt, är trygg i din roll och kan vara både uppgifts- och relationsorienterad. Du uppskattar och bidrar till en god arbetsmiljö och ständig utveckling av verksamheten. Du är van att arbeta effektivt - och alltid med patientens bästa i fokus. Förstås ser vi gärna att du delar vår värdegrund: VI GER Vi omsätter högspecialiserad evidensbaserad vård till handfasta råd och verktyg Vi är fokuserade på utveckling och arbetsglädje för våra medarbetare Vi ger vård som ger hållbara resultat Vi delar med oss av kunskap och stödjer varandra kollegialt VI LÄR Vi anstränger oss för att ta reda på ny kunskap Vi tar del av vetenskapliga rön och utvecklar våra metoder kontinuerligt Vi bedriver förbättringsarbete som en naturlig del av vardagen VI GÖR SKILLNAD Våra tjänster skapar kännbar förändring och mätbara resultat Våra tjänster ger effekt som håller i sig över tid Vi skapar en branschförebild i enlighet med vår vision och affärsidé som förbättrar vården Vi erbjuder dig Som barnpsykolog hos oss arbetar du tillsammans i specialistteam med ett flertal psykologer och har tillgång till barnpsykiatriker och specialistsjuksköterska. Våra arbetsvillkor utgår ifrån målstyrning med: Flexibla arbetstider Möjligheten att kombinera arbete på plats och via länk Kompetenspeng varje år Friskvårdsbidrag Kontinuerlig handledning av meriterade handledare Konkurrenskraftiga villkor Kollektivavtal Hos oss har vi dessutom en uppskattad tradition som innebär att du alltid är ledig på din födelsedag! Om oss Vi är Moment – en privat vårdgivare som erbjuder specialisttjänster inom psykologi, psykiatri, barnmedicin och neuropsykiatri. Vår målgrupp är offentlig sektor, företag och privatpersoner. Du hittar våra mottagningar på ett tiotal orter över hela Sverige. Vi genomför även konsultuppdrag på plats hos våra kunder. Hos oss arbetar mer än 70 psykologer, specialistläkare och sjuksköterskor med att skapa psykisk och fysisk hälsa genom metoder som har tydlig förankring i vetenskap. Moment grundades 2010 och leds sedan starten värderingsstyrt med stort fokus på att skapa samhällsnytta. Bolaget har haft en mycket stark och sund tillväxt under ett flertal år och blivit utsedda till Gasellföretag fem gånger. Om anställningen Tillsvidareanställning, som inleds med 6 månaders provanställning Heltid eller deltid Tillträde enligt överenskommelse Sista ansökningsdag är 15 februari, vi intervjuar löpande så skicka gärna in din ansökan snarast vid intresse för tjänsten! Tjänsten kan komma att tillsättas före sista ansökningsdag. Vi ser fram emot din ansökan!