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Your role at Veezu: As a Dispatcher in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are transported on time. You will maximise Driver Partner completion rates through efficient management of the dispatch of inbound bookings and good communication with Driver Partners. Reporting into the Team Manager or JBC Manager, your role will involve optimising Driver Partner and resource capacity, helping our Off-Shore Booking Agents to keep our Passengers updated and giving the Driver Partners a great experience. Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more! What you’ll do: QUALITY DELIVERY AND CONTINUOUS IMPROVEMENT * Develop a deep knowledge and understanding of the local Driver Partner community - their needs, concerns and behaviours – become someone that they trust. * Take responsibility for understanding, meeting and exceeding your objectives and set KPIs * Allocate and dispatch journeys on the Dispatch booking system, communicating positively, politely, professionally and precisely with Driver Partners via the messaging service/telephone as and when required. * Manage passenger demand to ensure bookings run on time and use the zone controller tool and wait time wallboard (if applicable) effectively. Feedback any delays to Offshore Booking as required. * Arrange bookings for walk-in passengers where applicable at regional hubs. * Liaise with off-shore partners in respect of handling passenger queries and bookings. * Respond to Driver Partner alerts and Driver Partner queries via the telephone and / or Dispatch driver chat in a timely, courteous and professional manner. * Assist Driver Partners with complex queries or directing them to the Driver Partner portal and / or messaging service. * Demonstrate excellence in the handling of passenger bookings, mainly related to our high value and commercial account journeys and passenger care queries * Ensure specific or set instructions for account customer journey bookings are communicated and processed accordingly. * Ensure service delivery to commercial account customers is efficient and well managed at all times. * Ensure transferring of calls is kept to a minimum and avoid blind transferring at all times. * Utilise Slack channels, Dispatch messaging and any other relevant internal communication channels throughout your shift to receive any relevant business and / or operational updates. * Liaise with other departments such as Veezu Commercial, Veezu IT to ensure issues are resolved efficiently and within agreed SLAs. * Identify opportunities to reduce unnecessary contact, improve policies and processes, increase sales and/ or improve the passenger experience and feed these into your Team Manager. * Seek to support passengers, account customers and Driver Partners to self-serve wherever possible. * Process all cash, card, account, and app bookings in accordance with company procedures. * Encourage the use of AirPay / use of a Driver Partner’s in-car payment machine to reduce call time wherever possible. * Manage and keep the zone controller accurate (if applicable) and up to date throughout the shift so that the right information can be provided to Passengers and bookings can be optimised. SELF-DEVELOPMENT AND COMPLIANCE * Ensure completion of all mandatory training. * Manage your own self-development to improve knowledge. * Proactively prepare for 1:1 meetings and appraisals with Team Manager or JBC Manager. * Understand and embody the Veezu values. * Constructively challenge, question, seek to improve, evolve and be kind. * Contribute to a strong community spirit. * Be objective, fair, ethical, and consistent. * Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times. * Ensure legal and contractual compliance. * Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures. * Be willing to support other business areas as needed. * Adhere to company policies and procedures. * Ensure that customer, passenger, Driver Partner and colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR). * Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance. * Maintain information security to a recognised required standard in line with business needs What you’ll need: * Ability to deliver excellent customer service. * Confidence in speaking to people on the phone. * Strong computer skills, including using multiple software platforms collaboratively. * Excellent listening and communication skills. * Professional and committed. * Ability to deal with challenging customer service situations. * Ability to work in a fast-paced environment. * Ability to multitask and work under pressure. * Ability to work independently and as part of a team. * Flexibility to work outside of standard working hours. * Excellent accuracy and attention to detail. Where you’ll be: * This role will be based out of our Shrewsbury office. Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

Systems Administrator - Platform Migration & Merge Specialist Location: Basingstoke (hybrid) Job Type: Fixed Term Contract (Until 31st March 2027) Salary: £50k - 80k (Pro Rated for period of hire June26-Mar27) Reporting To: The IT Director Key Responsibilities: Google Workspace to M365 and M365 to M365 Migrations Role Overview Reporting to the IT Director, this role provides the technical leadership and hands-on delivery required to continue a multi-phase collaboration platform consolidation programme across the group. The programme is migrating several business units onto a single Microsoft 365 tenant, retiring legacy Google Workspace and standalone Microsoft 365 environments along the way. You will be responsible for overseeing in-flight migrations, planning and executing future migrations, and decommissioning environments that have already been transitioned. The work spans Microsoft 365 tenant-to-tenant migrations, Google Workspace to Microsoft 365 migrations, and the coexistence, cutover and stabilisation activities that surround them. Key Responsibilities Migration Delivery * Take ownership of in-flight and upcoming platform migrations, including both Microsoft 365 to Microsoft 365 (tenant consolidation) and Google Workspace Enterprise to Microsoft 365 transitions. * Design and execute migration approaches for mail, calendars, contacts, files, chat and identity, using the Microsoft Migration Toolset (Exchange Online migration, SharePoint and OneDrive migration tooling) and complementary third-party tooling where appropriate. * Manage coexistence periods where dual systems operate in parallel, including mail flow configuration, calendar interop, free/busy visibility, and delta synchronisation. * Plan and execute cutover activities including domain MX changes, primary SMTP swaps, UPN transitions, and the controlled retirement of source environments. * Write and maintain PowerShell scripts that interact with Exchange Online, Microsoft Graph, Entra ID and SharePoint for bulk operations, validation, reporting and automation. Discovery and Analysis * Develop a thorough understanding of source environments before migration, including users, groups, mail, files, shared drives, calendar resources, chat, third-party integrations and operational workflows. * Use Google Admin tools, GAM, Microsoft Graph, PowerShell, Microsoft Migration Manager and other appropriate tooling to query, analyse and report on source data. * Identify migration risks, edge cases and dependencies, including shared mailboxes, delegations, calendar resource booking, SaaS authentication dependencies, and cross-document references such as Google Sheets IMPORTRANGE. * Document findings and recommend approaches to address them. Identity, Licensing and Coexistence * Plan and implement identity strategies that accommodate Entra ID, Google federation and the broader SaaS application landscape during transitions. * Manage licensing transitions across Microsoft 365 and Google Workspace, including Cloud Identity downgrades for retained identity-only accounts. * Maintain mail flow integrity across domains during coexistence, including accepted domain types, forwarding configurations, primary SMTP and alias management. Tenant Decommissioning * Oversee the controlled decommissioning of source environments after successful migration, covering data retention, identity downgrade, licence release and tenant retirement. * Coordinate retention of legacy native content as a safety net where required. * Manage SaaS application transitions from legacy identity providers to Entra ID single sign-on. Stakeholder Engagement and Proposal Support * Provide the technical analysis and detailed planning required by the IT Director and CTO to build migration proposals for leadership approval. * Communicate progress, risks and decisions through Steering Committee forums. * Translate technical detail for non-technical audiences in user communications, change management materials and service desk guidance. Post-Migration Support * Provide hypercare support during and after migration cutovers. * Engage directly with senior stakeholders and VIP users to triage and resolve complex issues. * Iterate on the support model based on real-world feedback and post-migration metrics. What We're Looking For Essential * Strong administrative expertise in Microsoft Entra ID, Microsoft 365 (Exchange Online, SharePoint Online, OneDrive, Teams) and Google Workspace Enterprise. * Proven experience delivering tenant-to-tenant Microsoft 365 migrations and Google Workspace to Microsoft 365 migrations. * Strong PowerShell skills, including writing scripts that interact with Microsoft Graph, Exchange Online and Entra ID for import, export, validation and automation tasks. * Hands-on experience with the Microsoft Migration Toolset (Exchange Online migration, SharePoint Migration Manager, OneDrive migration) and Google Workspace administration tools including GAM. * Practical understanding of mail flow during migration: accepted domain types, MX cutover, forwarding, primary SMTP and alias strategies, and calendar interop configuration. * Experience decommissioning Google Workspace and Microsoft 365 tenants in a controlled way, including identity-only downgrades to preserve SaaS authentication where needed. * Ability to communicate complex technical concepts to both technical and non-technical stakeholders. * Strong analytical and problem-solving skills, with the patience to work through edge cases methodically. * A proactive, solution-oriented mindset and the ability to manage multiple migration workstreams simultaneously. Desirable * Familiarity with third-party cloud migration tooling such as Movebot, CloudM or BitTitan. * Experience administering Atlassian (Confluence, Jira) and Slack, including merging or consolidating instances. * Experience with Intune and Kandji device management during platform transitions. * Awareness of Microsoft Purview sensitivity labelling and DLP, and the impact these have on migration tooling and post-migration document workflows. * Power Platform familiarity for rebuilding migrated automations. Rewards & Benefits * Annual Leave: 25 days + 8 public holidays * Enhanced Pension Scheme: 5% matching * Flexible Working: Hybrid model (2 days in the office per week) * Wellness: Complimentary Unmind app, onsite gym (Basingstoke) * Exclusive Perks: Access to sporting events and tickets, Sony Group Company discounts Equal Opportunity Employer Hawk-Eye is committed to fostering an inclusive and diverse workplace. We ensure all employees are treated fairly, regardless of gender, marital status, race, nationality, religion, age, disability, or union membership status. We value diversity and strive to create an environment where everyone can reach their full potential. Apply Today! This is a fantastic opportunity to join Hawk-Eye Innovations and make a significant impact in sports technology. If you're looking for a role where you can solve real-world problems at scale, we’d love to hear from you!