Relational databases

Who Are Massive Rocket? Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.   Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.   Who Are We Looking to Add to Our Team? As the CRM Team Lead at Massive Rocket, you’ll take charge of a high‑performing team of CRM Consultants, guiding them as they deliver campaigns and initiatives across multiple channels. You’ll be the engine that keeps execution smooth, performance optimised, and clients genuinely delighted. You’ll provide clear direction, foster strong collaboration, and use your CRM expertise to help your team deliver work that’s consistent, impactful, and aligned with client goals. Your leadership will elevate the quality of our campaigns and play a key role in driving long‑term client success.   What Will You Do? • Lead and support a team of up to 10 CRM Consultants, ensuring their work consistently meets Massive Rocket’s standards for quality, speed, and execution • Hold the team accountable to best‑in‑class delivery practices and the expectations of the CRM Practice • Lead the end‑to‑end execution of CRM initiatives within the Braze platform across multiple channels • Configure and customise Braze to bring strategies and campaigns to life with precision • Design and launch targeted, high‑impact marketing campaigns using Braze’s messaging capabilities • Leverage Braze’s segmentation and personalisation tools to tailor experiences to specific audience groups • Work closely with the strategy team and other stakeholders to ensure flawless alignment between strategy and execution • Partner directly with clients to understand their goals and shape solutions that deliver meaningful, lasting results   What Makes You a Great Fit • 10+ years of CRM experience, delivering high‑quality work across complex customer engagement ecosystems • 4+ years in a leadership or management role (Head of CRM, CRM Team Lead), guiding teams to consistent, high‑impact delivery • 2+ years of hands‑on Braze experience, with a strong command of its features and best practices • Exceptional attention to detail, including QA across campaigns, integrations, and documentation • Strong grounding in digital marketing, with a clear understanding of how CRM fits into the wider customer experience • Proven ability to leverage AI tools to boost productivity and streamline day‑to‑day workflows • Solid understanding of relational databases and data structures for smarter segmentation and personalisation • Proactive, collaborative mindset, thriving in cross‑functional environments • Excellent interpersonal and communication skills, built through agency or client‑facing experience • Comfortable operating in fast‑paced agency settings, managing multiple stakeholders and priorities • Fluent English (C1 level) with strong written and verbal communication   What Will Make You Stand Out • Braze certifications (Practitioner, Marketer, or equivalent) • Deep, hands‑on experience with the Braze platform, confidently using its full feature set to deliver high‑impact campaigns • Strong SQL skills, with experience analysing data to drive smarter segmentation, personalisation, and decision‑making   Why You’ll Love Working Here • Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else • A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win • A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond • Remote‑First for Life – Work from wherever you feel your best • Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter • Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable   A Few Things to Know Before We Get Started Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill) References – We may request two references, so have names, relationships, and contact details ready For Contractors – Proof of incorporation and up‑to‑date insurance is required   A Quick Note on Applications We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  ABOUT THE WORK This position is on our Applied AI team, which is responsible for helping Honor safely and pragmatically apply AI across our operating model, product systems, and internal workflows. The mission of the Applied AI team is to help Honor become an organization that learns faster, remembers more, and continuously compounds what it learns over time. We believe the most valuable use of AI at Honor is not isolated task automation, but building durable organizational intelligence: systems that retain operational context, surface relevant prior learning, support better decisions, and help teams turn fragmented insights into repeatable improvements. Honor operates in a deeply relationship-driven industry. The best home care operators personalize service because they remember the details, understand context, and adapt to the situation. At Honor’s scale, that requires thoughtful systems: reliable context, governed access, reusable AI patterns, traceable workflows, and product experiences that help humans and agents make better decisions together. As a Senior Engineer on Applied AI, you will help design, build, and productionize the foundations that make this possible. You may work on systems that power AI-assisted sales follow-up, operational defect analysis, reusable memory and retrieval patterns, internal agentic tools, AI-powered data analysis, schedulable workflows, or closed-loop feedback systems that connect audits, product changes, and measurable business outcomes. You will work closely with engineering, product, design, data, operations, security, and business stakeholders to move quickly while maintaining the discipline needed for production systems. This team is highly exploratory, but the work is not a lab exercise. We are looking for engineers who can turn ambiguous AI opportunities into safe, reliable, measurable product and platform capabilities. We have an exciting runway ahead of us. As AI becomes an operational layer across Honor, we need engineers who can help create the paved roads: secure model access, compliant data pathways, observability, cost controls, evaluation patterns, human-in-the-loop workflows, and reusable architecture that allows teams across Honor to adopt AI without creating long-term fragmentation. ABOUT YOU * You thrive in a diverse, cross-functional team, collaborating with design, product management, data, operations, security, and other engineering teams. * You are excited by ambiguous, high-leverage problems where the right answer requires both technical judgment and operational empathy. * You enjoy building production-grade systems that connect user-facing workflows, backend services, data pipelines, and AI/LLM capabilities. * You’ve built and maintained production-grade features in Python, or have transferable experience in common languages like Node.js and are willing to learn Python. * You know how to design reliable data models and have used relational databases at scale. * You have been a key contributor to the design and implementation of large, complex projects. * You are comfortable working in and refactoring legacy, monolithic systems while also designing new services and integration patterns. * You are a strong communicator, both verbally and in writing, and can explain technical tradeoffs to technical and non-technical audiences. * You think carefully about quality, observability, privacy, security, and operational risk. * You are excited to work with AI systems in a way that is pragmatic, measurable, and grounded in real business outcomes. * You are willing to participate in an on-call rotation in collaboration with our tier 1 support team. SOME, OR ALL, OF THESE ARE TRUE * You have experience building LLM-powered products, AI agents, retrieval systems, memory systems, or evaluation frameworks. * You have worked with model providers or platforms such as AWS Bedrock, OpenAI, Gemini, Anthropic, or similar systems. * You have experience with secure data access patterns, RBAC, auditability, or compliant data workflows. * You have built internal tools, workflow automation, or systems that support operations teams at scale. * You are comfortable working with messy operational data and turning it into reliable product or platform capabilities. * You have experience designing systems that involve human-in-the-loop review, feedback loops, or measurable quality improvement. * You are knowledgeable about microservice architecture and best practices. * You have experience working with an RPC architecture. * You are comfortable with frontend development and have experience with JavaScript frameworks like React. * You have experience leveraging observability and monitoring tools like DataDog. * You enjoy mentoring and spreading knowledge to other engineers. * You are energized by building foundations that help other teams move faster and more safely. TECH YOU MAY USE * Python * Thrift * MySQL * AWS * AWS Bedrock * OpenAI, Gemini, Anthropic, or similar model platforms * JavaScript * React * Looker * GitHub * DataDog * Internal agentic tools and workflow automation platforms   #LI-Remote Our range reflects the hiring range for this position.  We use national average to determine pay as we are a remote first company.  Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program.  Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, mental health benefits, wellness program, and discount program.   Hiring Salary Range $160,000—$180,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.