Itil

Har du erfarenhet från en professionell Changehantering enligt ITIL och vill använda den för att upprätta och leda en professionell CAB i en annan verksamhet? Är du resultatinriktad, strukturerad och metodisk och har en bra samarbetsförmåga? Vill du bidra till en verksamhet som är av hög vikt för vårt samhälle? Då kan detta vara en spännande möjlighet för dig.  Försvarsmaktens uppdrag är att skydda Sverige och våra värderingar. Vår profession och värdegrund präglas av viljan att stödja och hjälpa, både varandra och andra. I vår värdegrund arbetar vi efter ledorden: Öppenhet, Resultat, Ansvar. Det innebär bland annat att Försvarsmaktens medarbetare löser sina uppgifter tillsammans, vilket ställer stora krav på delaktighet, förtroende och trygghet. Inom Försvarsmakten drivs alla uppdrag med ett tydligt mål att leverera resultat i rätt tid och till förväntad kvalitet. Alla medarbetare tar ansvar genom att vara lojala, både mot varandra och mot uppdraget.  Hos oss har du stora möjligheter att bidra till nytta och samtidigt utvecklas inom ditt kunskaps- och intresseområde.  Huvudsakliga arbetsuppgifter Försvarsmakten är i tillväxt och det ställer höga krav på en allt snabbare utveckling av våra IT-system utan att tumma på kvaliteten och säkerheten. För att stödja detta har vi behov av att vidareutveckla och förstärka våra processer kring produktionssättning av förändringar inom några av våra system. Vi söker nu en Operativ Change Manager vars huvuduppdrag kommer att bli att upprätta och driva en professionell CAB (Change Approval Board) inom ett systemområde.  Ditt huvuduppdrag kommer att bli att förbereda för upprättandet av en CAB och att därefter implementera och driva den på ett professionellt sätt. I detta ligger att:  Tydliggöra processen för godkännande inför produktionssättning  Säkerställa adekvata mallar, checklistor och mötesformer för CAB  Utbilda i processen  Implementera och driva regelbundna CAB-möten med intressenter och beslutsfattare  Säkerställa professionell dokumentation och spårbarhet före och efter möten  Först upprätta CABen för ett system och därefter stegvis bredda den till att omfatta flera system  Kontinuerligt vidareutveckla processen i samklang med övrig metod- och processutveckling  Vem är du?  Vi tror att du har en bakgrund från en välstrukturerad IT-verksamhet och vill ta nästa steg. Du vill vara delaktig i att vidareutveckla en samhällsnyttig IT-verksamhet i tillväxt med höga kvalitets- och säkerhetskrav.   Specifikt vill vi att du har följande kvalifikationer:  Konkret egen erfarenhet från changehantering med en professionell CAB enligt ITIL  Generellt god erfarenhet och kompetens inom ITIL-ramverket  Relevant utbildning och kompetens inom IT och teknik  Erfarenhet av IT-drift och/eller systemförvaltning  Förståelse för agila metoder  Erfarenhet från förändringsarbete  Förmåga att nå resultat i en miljö med hög komplexitet och flera intressenter  Behärskar svenska och engelska väl, både i tal och skrift  Svenskt medborgarskap  Meriterande:  Egen erfarenhet från ITIL4  Erfarenhet från både on-prem och molnlösningar  Personliga egenskaper  Du är målmedveten, strukturerad och metodisk. Du är resultatinriktad och driver självständigt dina arbetsuppgifter, men trivs samtidigt med att arbeta i en grupp och i ett större sammanhang. Du har en god samarbets- och kommunikationsförmåga och kan införa och driva ett förändrat arbetssätt i en omgivning med flera intressenter. Du levererar med kvalitet och integritet.   Du gillar att arbeta i en verksamhet i förändring och tillväxt och har ett högt säkerhetsmedvetande. Vår värdegrund och profession stämmer överens med dina värderingar.  Stor vikt kommer att läggas vid personlig lämplighet.  Vad vi erbjuder dig  Verksamheten erbjuder stor variation och komplexitet samt vilket innebär goda utvecklingsmöjligheter och förutsättningar för intern karriär och rörlighet. Våra anställda har ett flertal olika förmåner, bland annat:  Kompetensutveckling utifrån ett verksamhetsbehov och dina karriärmål  Tre timmar träning i veckan på arbetstid och du kan få träningskläder och startavgifter till vissa lopp  Bra balans mellan arbete och fritid med flexibel arbetstid samt 28-35 semesterdagar beroende på din ålder  Lönetillägg vid föräldraledighet och VAB samt möjlighet att växla semesterdagar mot extra pensionsavsättning  Övrigt Befattningen är en civil anställning tillsvidare och inleds med 6 månader provanställning för dig som inte är anställd i Försvarsmakten sedan tidigare. Placeringsort är Örebro och tillträde snarast eller enligt överenskommelse. Resor förekommer i tjänsten.  Välkommen med din ansökan senast 2026-08-30. Din ansökan skall innehålla CV samt ett personligt brev. För att veta mer om rekryteringsprocessen är du välkommen att kontakta HR-generalist Stina Melin, Stina.Melin@mil.se    Ansökningar till denna befattning kommer endast tas emot via Försvarsmaktens webbplats. --------------------------------------------------------Information om Försvarsmakten och det rekryterande förbandet:Försvarsmaktens telekommunikations- och informationssystemförband, FMTIS, säkerställer Försvarsmaktens förmåga att kommunicera och leda - dygnet runt, året om. Förbandet har ett samlat ansvar för Försvarsmaktens tekniska ledningssystem som stödjer militära insatser till sjöss, på land och i luften – i Sverige och utomlands. Förbandet har närmare 2000 medarbetare på mer än 32 orter runt om i landet. Läs mer på https://jobb.forsvarsmakten.se/fmtisEn anställning hos oss innebär placering i säkerhetsklass. Vanligtvis krävs svenskt medborgarskap. Säkerhetsprövning med registerkontroll kommer att genomföras före anställning enligt 3 kap i säkerhetsskyddslagen. Med anställning följer en skyldighet att krigsplaceras samt att tjänstgöra utomlands. Innebörden av detta varierar beroende på typ av befattning.Till ansökan om anställning ska CV och personligt brev bifogas. Om du går vidare i anställningsprocessen ska alltid vidimerade kopior av betyg och intyg uppvisas.Samtal från externa rekryteringsföretag och säljare undanbedes.

HEAD OF IT OPERATIONS EDINBURGH HYBRID SALARY CIRCO £70,000   LEAD THE TECHNOLOGY THAT KEEPS GOFIBRE CONNECTED We're looking for an experienced Head of IT Operations to lead our IT Operations and Cyber Security functions, ensuring our technology estate is secure, reliable, scalable and ready to support our continued growth. The role is responsible for managing the team and the day-to-day performance of our infrastructure, cloud services, networks, cyber security, service management and end-user technology environments.  WHAT YOU'LL BE DOING * Leading IT Operations and Cyber Security across the business. * Driving the performance, availability and resilience of GoFibre's technology estate. * Delivering service excellence through strong SLA, KPI and service management practices. * Leading incident, problem and change management activities. * Ensuring cyber security controls remain effective and aligned to business needs. * Managing technology suppliers, partners and third-party services. * Developing and inspiring an experienced team * Driving continuous improvement and operational efficiency. * Supporting the delivery of GoFibre's wider technology strategy. WHAT WE'RE LOOKING FOR * Significant leadership experience within IT Operations, Infrastructure, Service Management or Technology Operations. * Strong knowledge of Microsoft 365, cloud services, networking, infrastructure and end-user computing. * Experience leading cyber security operations and managing technology risk. * A proven track record of improving service performance and operational maturity. * Experience managing major incidents, change management and service delivery. * Commercial awareness that enables a  supplier management experience. * Experience building, coaching and developing high-performing teams. * ITIL qualification or equivalent experience (desirable). WHY JOIN GOFIBRE? At GoFibre, we're proud of our values-driven culture and our mission to bring better broadband to communities across Scotland. In return, you'll get: * 31 days holiday including public holidays. * Hybrid working. * Enhanced pension scheme. * Life assurance. * Employee Assistance Programme. * Gym and Retail discounts. * Ongoing learning and development opportunities. * The opportunity to shape and lead a critical technology function. WHY CHOOSE GOFIBRE? * Make a genuine impact in one of Scotland's fastest-growing telecoms businesses. * Shape how technology services are delivered across the organisation. * Work with an ambitious and collaborative leadership team. * Lead transformation, drive improvements and influence strategic decisions. * Help connect communities and support Scotland's digital future. Ready to lead the technology that keeps GoFibre connected? Apply today.

IT Service Desk Team Leader Edinburgh Hybrid  from £50,000 upwards 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching   THE TEAM As the Service Desk Team Leader, you’ll be managing a small team of Service Desk Analysts, daily operations and BAU activity, whilst serving as the senior escalation point for our most complex and advanced issues. We’re looking for you to be a technical expert who can administer and support our systems, whilst providing great team leadership. If this sounds like you, we want to hear from you!   WHAT YOU’LL BE WORKING ON   * Developing and supporting the Service Desk team through coaching and guidance * Taking the lead on complex incidents, acting as the 3rd line escalation expert * Keeping our Azure, M365, Intune, IAM and MDM environments running smoothly * Owning end-to-end office IT operations – from provisioning devices to keeping asset control tight * Championing security best practice across BAU, access, devices and policies * Managing supplier relationships, licensing and renewals, and contributing to budget planning * Keeping Jira, documentation and ITIL processes sharp, accurate and always evolving WHAT YOU WILL BRING TO THE ROLE * Experience building and growing service desk teams that deliver * Up-to-date knowledge of Azure, Microsoft 365 and device management (Intune/MDM) * Thrives on solving complex IT challenges * Thinks proactively about security, embedding least-privilege access and safe ways of working * Decisive and organised, with a big focus on prioritisation and continuous improvement WHO WE ARE At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links. HOW WE WORK Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing. Sound like the kind of place you want to work? If so, read on We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another. Are you ready for the challenge? Get in touch now, we can’t wait to hear from you! www.gofibre.co.uk #LI-SN1

Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organisations.  We build and operate ground-breaking, ultra-secure, high performance, cloud-based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations. In 2024, Aker Systems won the Breakthrough Culture Awards highlighting growth companies putting culture first. In 2020 Aker Systems was recognised as a ‘One to Watch’ on the Sunday Times Tech Track.  The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company of the year, the Emerging Tech Company and High Growth Tech Business categories.  We encourage people of all different backgrounds and identities to apply.  We are committed to maintaining an inclusive, and supportive place for you to do your very best work. The Senior Manager, Delivery Lead, serves as the bridge between strategic vision and technical execution on a specific project or projects.  Reporting to the Director, Programme Delivery, you lead multidisciplinary teams to deliver complex initiatives. In this role, you will build and maintain teams, including managing and mentoring a team of Delivery Managers, fostering a highly collaborative environment where execution meets human-centric leadership. In this role, you will be the 'manager of managers,' responsible for unblocking complex dependencies across multiple workstreams and ensuring our technical teams have the clarity and momentum they need to deliver excellent results to our clients. A UK Government Security Check (SC) clearance is required for this role.  If you don’t hold SC clearance, we will support you to apply assuming you have lived and worked in the UK for a minimum of 5 years. Duties & Responsibilities * Lead the end-to-end delivery of complex projects * Work closely with internal and external stakeholders and external delivery partners to deliver high quality cloud & data solutions for our clients * Proactively identify and manage technical or operational dependencies across multiple workstreams to reduce delivery risk * Act as the primary point of escalation for delivery teams, rapidly resolving impediments and unblocking problems to maintain pace * Identify areas for improvement and contribute to the wider growth of Aker’s delivery capability and processes * Work with other departments (Sales/Finance/HR) to ensure that projects’ budgets are estimated, costed and resourced appropriately * Collaborate with architecture, infrastructure and security to ensure Aker delivery teams are fully aligned to the client’s outcome * Provide effective reporting of project delivery, timelines, milestones and budgets to senior business stakeholders * Work with Account Managers, participate in client commercial reviews and support creation of SoWs for future deliverables * Take responsibility for the quality of the team’s output and ensure the client satisfaction is of a high standard * Translate technical progress and risks into clear, non-technical updates for the Director and other senior business stakeholders * Manage a mentor a multidisciplinary team including engineers and analysts, fostering a high-performance culture and continuous improvement. including performance management, mentoring, engagement and team building * Provide constructive and real-time feedback through goal setting, regular 1:1s, personal development conversations and annual appraisals * Encourage team camaraderie and collaboration. Resolve any conflicts within the team promptly and effectively thus ensuring a positive and productive working environment * Successfully onboard and train new hires, complete probation milestones and processes, create robust inductions and provide career development support and guidance Core Competencies * 7+ years of experience in a delivery management role with a proven track record of leading complex, large-scale projects required * Experience of Public Cloud Services and technologies (AWS, GCP, Azure) * Previous experience leading cross-functional teams, including the management of managers, strongly preferred * Have a good understanding of technical solutions and data integration * Deep expertise in Agile (Scrum, Kanban) and traditional Waterfall frameworks, with the ability to blend them based on the context * Familiarity with software delivery pipelines, Jira, Azure DevOps, or other digital delivery tools for real-time tracking * Strong team management ability, with emotional intelligence to manage conflict and motivate diverse teams * Vendor or offshore management experience a plus * Advanced stakeholder management, negotiation and conflict resolution skills including being comfortable in dealing with challenging and pressurised situations * Ability to understand complex organisational structures and multi-supplier landscapes * A driven leader who can shape a team and bring them on the journey to success for our clients * Vendor or offshore management experience preferred * ITIL v3 Foundation and /or SAFe Agile preferred * UK Government project experience preferred       Aker Systems Attributes At Aker we work as a team; we are collaborative, hardworking, open, and delivery obsessed. There is no blame culture here: try things, and take responsibility for the outcomes. You are always part of the wider Aker. We help our colleagues and take pride in successfully achieving difficult tasks. We run towards problems and help to solve them. Communicate always, do so accurately and in a timely fashion. In return, we offer a competitive salary, 25 days holiday plus bank holidays, company paid medical insurance and life assurance, pension scheme, annual training allowance, wellbeing allowance, virtual GP, Employee Assistance plan and more. Equal Opportunities Aker Systems fosters a diverse environment that encourages openness in its communications and is committed to providing equal employment opportunity for all people regardless of race, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics. We embrace differences of opinion and diversity because they help challenge us and find new groundbreaking technical solutions.

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. YOUR MISSION 💪 The Queue Manager is responsible for overseeing the effective flow, prioritisation and resolution of tickets across the IT managed service operation, ensuring work is managed in line with ITIL practices. This new role supports service stability and customer satisfaction by maintaining queue health, improving process adherence, coordinating escalations and driving timely resolution of incidents and service requests WHAT YOU’LL BE DOING 🎯 * Monitor and manage service queues to ensure incidents, requests and tasks are prioritised and allocated in line with agreed service levels. * Apply ITIL-aligned practices across Incident Management, Request Fulfilment, Problem Management and Major Incident support activities. * Review ticket backlogs, ageing items and breached cases, taking corrective action to restore control and improve throughput. * Coordinate with resolver groups, service desk analysts and technical teams to ensure accurate routing, timely updates and effective resolution. * Support escalation management for high-priority or business-critical issues, ensuring clear communication and appropriate ownership. * Maintain queue governance standards, including ticket quality, categorisation, prioritisation, documentation and closure accuracy. * Produce and analyse queue performance reports, identifying trends, bottlenecks and improvement opportunities. * Contribute to continual service improvement initiatives by recommending process, tooling and workflow enhancements. * Help ensure compliance with SLAs, OLAs and internal operational procedures. * Provide guidance and day-to-day support to analysts and coordinators on queue management best practice. * Reduction in backlog volume and ageing tickets * Improved SLA attainment and queue responsiveness * Higher quality ticket handling and reduced reassignments * Effective coordination during service peaks and priority incidents * Demonstrable contribution to continual service improvement outcomes WHAT EXPERIENCE WE THINK YOU’LL NEED 🚀 * Proven experience in an IT service desk, service operations or queue management role * Good working knowledge of ITIL principles, particularly Incident, Request, Problem and Change practices * Strong organisational skills with the ability to manage competing priorities in a fast-paced environment * Experience using ITSM tools to manage ticket workflows, reporting and service performance. * Strong attention to detail with a focus on data quality and process compliance * Ability to analyse operational data and turn findings into practical improvements. * Confident communicator able to work effectively with technical teams, stakeholders and customers * Demonstrated ability to coordinate escalations and maintain control during peak demand periods * ITIL Foundation certification preferred * Relevant experience in IT support, service operations or service management environments * Experience in managed services, enterprise IT or technical support environments would be advantageous     >  As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, > and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, > age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and > business need.

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Why we're hiring: WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions. We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the Costa Rica market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture. What you'll be doing: Roles and Responsibilities   * Oversee and manage daily technology operations to ensure high availability and reliability of IT services. * IT Budget management * Coordinate with cross-functional teams to implement technology solutions aligned with business objectives (WPP ET). * Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents. * Manage IT infrastructure, including servers, networks, and cloud services, maintaining security and compliance standards. (AZURE, LAN) * Supervise and guide technical support staff, fostering professional growth and effective teamwork. * Collaborate with vendors and service providers for procurement, maintenance, and contract management. * Report on operational metrics, incident trends, and improvement initiatives to senior leadership. * Drive the adoption of best practices in IT service management and operational excellence following WPP ET guidelines * Attend and interact effectively and directly with stakeholders * Management of support for business-critical applications   Leadership & Line Management of Engineer Resources * Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands. * Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations. * Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence. * Champion process standardization, implementing ITIL and service management best practices for consistent execution. Ticket Queue Management & SLA Compliance * Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently. * Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics. * Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues. * Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations. Performance Optimization * Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience. * Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks. * Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance. Infrastructure & End-User Services Management * Manage, implement, and optimize end-user service solutions to enhance support function in the Costa Rica market * Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards. * Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions. Technology Strategy & Architecture * Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations. * Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms. * Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation. * Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments. Security, Compliance & Risk Management * Implement cybersecurity best practices in coordination with the Cyber, Risk & Compliance (CRC) team. * Ensure regulatory compliance across identity & access management (IAM), endpoint encryption, and data protection strategies. * Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts. Vendor & Cost Optimization * Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services. * Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management. * Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives. Project Management & IT Transformation * Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations. * Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades. What you'll need: * Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology. * This is a 100% on-site role; you must be able to work from one of our designated office locations * Strong leadership and team management skills. * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology. * Proficiency in ITIL and ITSM frameworks * Experience with endpoint management platforms, including MDM solutions like Jamf and Intune. * Strong written and verbal English communication skills (advanced level required) * Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies. * Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization. Who you are: You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.   What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Onsite We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

We are looking for a Junior Service Integrator/IT Coordinator for a company in Jönköping. Start is June 1st, 1 year limited contract to begin with, possibility of extension after that. This role is 100% onsite in Jönköping.  About the assignment You will be part of the Service Integration Office, coordinating, following up, and improving IT services Management delivered by multiple internal and external providers. You will work closely with service owners, and suppliers to ensure services are delivered according to agreed processes, quality levels, and governance models. The role provides broad exposure to IT operations, incident, request, problem and change processes, service reporting, and cross functional collaboration.  Tasks • Support day to day around IT Change management, reporting and other activities around IT Service Management • Assist in coordination and follow up with external suppliers and internal stakeholders • Help maintain service documentation, operational procedures, and governance material • Contribute to service reporting, KPI follow up, and continuous improvement initiatives • Participate in operational meetings, reviews, and service follow ups  Required Skills and Experience • An education within IT or equivalent practical experience • An interest in IT service management, operations, or service integration • Good understanding of ITIL concepts (incident, change, problem, service management) • Good communication skills in English, both written and spoken • A structured and reliable way of working, with attention to detail • Willingness to learn and develop within a professional IT environment • Experience with tools such as ServiceNow, working with suppliers, or IT operations is considered a merit, but not required.  This role requires fluency in English and Swedish. This is a full-time consultant position in Jönköping through Incluso. Start is June 1st, 1 year limited contract to begin with, with possibility of extension after that. This role is 100% onsite in Jönköping. Please submit your CV as soon as possible since we will review the applications on an on-going basis. For more information about this role, please contact Marianne Nilsson recruiter at Incluso.

Vi söker nu en erfaren och trygg ledare till ett spännande konsultuppdrag hos en av våra kunder. Här får du möjlighet att leda en central IT-funktion i en organisation som befinner sig i en viktig utvecklingsresa, där du får kombinera operativt ansvar med strategiskt arbete. Din roll Som interim gruppchef blir du en nyckelperson i organisationen och en aktiv del av ledningsgruppen. Du ansvarar för att leda och utveckla en grupp inom IT-infrastruktur och plattformar, med fullt ansvar för personal, leverans, budget och verksamhetsutveckling. Du arbetar både operativt och strategiskt och driver gruppens utveckling i linje med organisationens mål och förändringsresa. Ditt ansvar Leda, coacha och utveckla medarbetare samt säkerställa rätt kompetens i gruppen Ansvara för drift, leveranskvalitet och utvecklingsarbete inom området Ha budget-, prognos- och uppföljningsansvar Säkerställa effektiva processer, arbetssätt och leveranser Driva förändringsarbete och bidra till organisationens strategiska utveckling Samverka med interna och externa intressenter samt skapa tydlig kommunikation Ansvara för IT-tjänster inom exempelvis: Server & lagring Applikationsdrift Cloud operations Identitet & behörighet Nätverk & infrastruktur Operativ säkerhet Kvalifikationer Högskole- eller universitetsexamen (minst 180 hp) inom relevant område Minst 10 års erfarenhet som chef med personal-, verksamhets- och ekonomiansvar Minst 5 års erfarenhet av att leda större team (minst 15 direktrapporterande) Erfarenhet från minst två uppdrag inom IT-infrastruktur eller plattformar Erfarenhet från minst tre uppdrag med ansvar som projektägare/beställare eller motsvarande inom IT-utveckling Minst 3 års erfarenhet av planering och uppföljning av IT-drift och förvaltning Erfarenhet av kommersiellt ansvar (avtal om minst 50 MSEK/år) Minst 3 års erfarenhet av ledande roll inom IT i offentlig verksamhet Vi lägger stor vikt vid dina personliga egenskaper och söker dig som är en tydlig, trygg och förtroendeingivande ledare med stark kommunikativ förmåga. Meriterande erfarenheter Erfarenhet av att arbeta enligt agila metoder i ledande roll Erfarenhet av ITIL i operativ eller strategisk roll inom IT-drift eller förvaltning Placering Uppdraget genomförs i Stockholm med möjlighet till en flexibel hybridlösning där både distansarbete och arbete på plats förekommer, beroende på verksamhetens behov. Tidplan och omfattning Start: 2026-05-04 Slut: 2027-04-30 Omfattning: Heltid, ca 40 timmar per vecka Möjlighet till förlängning: Ja, upp till 1 + 1 år Detta är ett uppdrag för dig som vill göra verklig skillnad där ditt ledarskap, din struktur och din förmåga att skapa framdrift kommer att vara avgörande för både teamets och organisationens utveckling. Varmt välkommen med din ansökan!

Om tjänsten: Som Junior Service Integrator arbetar du med att driva och förbättra globala IT‑processer med fokus på incident, problem och servicekvalitet i ServiceNow. Du analyserar flöden, följer upp KPI:er och samarbetar tätt med globala resolverteam och externa partners för att säkerställa stabila IT‑leveranser. Du blir en del av ett litet, diversifierat och prestigelöst globalt team som står nära CIO och där man verkligen jobbar för varandra och företagets bästa. Rollen är ett vikariat men start till sommaren. Vi söker dig som: Har en eftergymnasial utbildning inom IT (högskola/universitet eller YH) eller motsvarande kompetens genom erfarenhet, och som har grundläggande förståelse för IT‑miljöer. För att lyckas i rollen är du en prestigelös och nyfiken teamspelare som trivs i en internationell miljö. Du vågar ställa frågor, tar ansvar för att driva förbättringar och alltid sätter både teamet och verksamhetens bästa i fokus. Om Husqvarna: Husqvarna är ett internationellt bolag med över 300 års historia som idag har en omfattande och modern IT‑verksamhet inom den globala IT‑organisationen GIS (Global IT Services). Inom Husqvarna IT hanteras runt 4 000 applikationer och man arbetar aktivt med att centralisera och standardisera IT‑lösningar globalt. Praktisk information: Tjänsten tillsätts löpande och är på heltid med fast, marknadsmässig lön och startdatum enligt överenskommelse med hänsyn till eventuell uppsägningstid. Kontaktperson: sofia.taheri@xamera.se

We are looking for a Junior Service Integrator/IT Coordinator for a company in Jönköping. Start is June 1st, 1 year limited contract to begin with, possibility of extension after that. This role is 100% onsite in Jönköping.  About the assignment You will be part of the Service Integration Office, coordinating, following up, and improving IT services Management delivered by multiple internal and external providers. You will work closely with service owners, and suppliers to ensure services are delivered according to agreed processes, quality levels, and governance models. The role provides broad exposure to IT operations, incident, request, problem and change processes, service reporting, and cross functional collaboration.  Tasks • Support day to day around IT Change management, reporting and other activities around IT Service Management • Assist in coordination and follow up with external suppliers and internal stakeholders • Help maintain service documentation, operational procedures, and governance material • Contribute to service reporting, KPI follow up, and continuous improvement initiatives • Participate in operational meetings, reviews, and service follow ups  Required Skills and Experience • An education within IT or equivalent practical experience • An interest in IT service management, operations, or service integration • Good understanding of ITIL concepts (incident, change, problem, service management) • Good communication skills in English, both written and spoken • A structured and reliable way of working, with attention to detail • Willingness to learn and develop within a professional IT environment • Experience with tools such as ServiceNow, working with suppliers, or IT operations is considered a merit, but not required.  This role requires fluency in English and Swedish. This is a full-time consultant position in Jönköping through Incluso. Start is June 1st, 1 year limited contract to begin with, with possibility of extension after that. This role is 100% onsite in Jönköping. Please submit your CV as soon as possible since we will review the applications on an on-going basis. For more information about this role, please contact Marianne Nilsson recruiter at Incluso.