Franchise

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About us: Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.  About the Role:  Franchise Business Consultants (FBC)  are the primary liaison between the company and the Home Instead network, providing consultancy to franchisees while continuing to protect and further the brand.  FBCs play a pivotal role in delivering real-time coaching, data-driven descriptive  action plans, and overseeing franchisees’ accountability and growth objectives. As a Senior Franchise Business Consultant, you will serve as a strategic consultant to franchisees— leveraging data, insight, and coaching to drive business performance, operational excellence, and execution — helping the company accelerate growth and build a modern, performance-based franchise system, while expanding your impact as a trusted partner to franchisees. This role requires availability during general company working hours but specific start and stop times are flexible based on geographical location.  Individuals are expected to manage their calendar and daily schedules, and Franchisees do not have input or access to FBC calendars. Additionally, this role requires occasional travel and attendance, as requested, at key quarterly, semi-annual and annual events including regional meetings and franchise owner conference.  Finally, in this position individuals spend approximately 65% of the time engaging directly with franchisees  in their assigned book of business. About the Team: The Franchise Management  team is dedicated to fostering growth within the Home Instead Network by providing  advice and guidance to organizations to help them improve their performance, solve problems, and achieve their business goals. As a Senior Franchise Business Consultant at Honor, you will:  * Drive franchisee performance by analyzing business data, identifying opportunities, and partnering with franchisees to implement targeted action plans that improve quality of care and client experience as well as  improve revenue, profitability, and operational efficiency. * Lead structured business reviews with franchise leadership teams, translating insights into clear priorities, measurable goals, and accountable next steps. * Coach and influence franchisees to strengthen leadership capability, decision-making, and execution discipline across multiple locations. * Accelerate adoption of systems and tools (e.g., data platforms, operational processes, and technology solutions) to increase visibility, consistency, and performance across the network. * Collaborate cross-functionally with internal teams to align initiatives, pilot new strategies, and ensure franchisee needs and field insights inform enterprise decision-making. * Exemplify core company leadership principles including: * Mission First which is demonstrated by prioritizing decisions that improve long-term brand health and owner success, even when it’s harder in the short term * Relentlessly Focus on Clients which is demonstrated by guiding franchisees to make decisions that improve client outcomes, connecting operational performance to quality of care and challenging franchisees when decisions may negatively impact client experience * Fly High and Dive Deep which is demonstrated by leading high-level strategic conversations with franchisees, conducting deep-dive business reviews, reconciling data vs. anecdotal feedback (a key challenge you’ve already identified), and knowing when to coach vs. when to analyze * Build Trust which is demonstrated by being a credible, honest advisor to franchise franchisees, delivering tough feedback (performance gaps, missed expectations), creating openness so franchisees, actually share real challenges, navigating conflict and alignment across HQ and franchisees Success in this role is built on three things: staying grounded in client outcomes, operating at both the strategic and tactical level, and building trusted relationships that enable influence and performance. We’re looking for you to bring: * Required Bachelor of Arts degree  * Preferred Masters of Business Administration, Healthcare Administration, Business Analytics / Data Science, Management / Strategy (MiM Programs) * Desirable experience in Data / Analytics and Information Systems, Franchise Management and Management Consulting * Desirable certifications in Data-related tools (e.g., BI platforms, analytics training), Project Management (PMP), Lean / Six Sigma, Franchise Management The annual base  salary range for this role is $142,200- $158,000.  Individual compensation will be commensurate with the candidate's experience and qualifications.   Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.   We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.  At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.    About the Role:  As Counsel, Litigation & Risk Management, you will help lead the company’s response to employment- related and operational disputes, and help proactively manage legal risk across a large, multi-state care network. You will partner closely with both HQ and Care operations teams to address pre-litigation disputes and litigation, provide practical advice on employment and compliance issues, and build scalable processes that reduce risk and support compliant growth. This role is critical to ensuring that Honor navigates an increasingly complex regulatory and litigation landscape while continuing to operate efficiently and compassionately at scale. You will have the opportunity to directly influence business practices, shape risk mitigation strategies, and work at the intersection of legal, operations, and technology. This is a remote role. Occasional time-sensitive matters may require responsiveness outside of standard business hours or travel. About the Team: The Care Platform Legal team provides practical legal support to Honor’s operations, People team, and leadership across a multi-state workforce. In this role, you will work closely with the Vice President, Deputy General Counsel (Care, Litigation & Employment) and a Risk Management & Litigation Specialist. You will also be part of the broader Legal, Standards, and Advocacy team, working collaboratively to support and advise on matters across the company. As Counsel  at Honor, you will:   * Manage and drive strategy for employment-related disputes (including wage & hour, discrimination, and retaliation matters) and improving outcomes through effective case assessment and resolution strategy, and identifying trends and root causes to inform proactive risk mitigation and operational improvements * Provide advice on non-employment claims, including service-related incidents, professional liability matters, and other operational risks * Draft and respond to attorney demand letters and other pre-litigation correspondence, partnering with internal stakeholders to develop strategy and position the company effectively * Partner cross-functionally with People, Operations, and leadership teams to provide practical, risk-balanced legal advice that enables compliant decision-making across the Care network * Identify systemic legal risks and develop scalable solutions, using data, technology, and trend analysis to reduce exposure and improve legal and  operational practices at scale * Help manage outside counsel and litigation spend, ensuring high-quality representation while driving efficiency and accountability * Represent the company in administrative proceedings including EEOC, CRD/DFEH, and similar agencies, as necessary, delivering strong, consistent advocacy aligned with company strategy * Help the CPL team build and enhance legal processes, playbooks, and training materials, leveraging technology to increase consistency, speed, and clarity in how legal guidance is delivered across the organization * Support internal investigations and sensitive employee matters, providing sound judgment and clear guidance in high-stakes or ambiguous situations Leadership Principles You’ll Be Assessed On: * Fly high and dive deep - Ability to operate strategically while also digging into details, connecting day-to-day legal work to broader business goals * Balance Incremental and Radical Change - Uses sound judgment to make practical improvements today while identifying opportunities for more transformative, long-term solutions in the future * Identify Problems - Proactively spots issues, determines root causes where possible, and drives toward clear, effective solutions * Think Systemically - Considers the broader impact of decisions across teams and processes, ensuring solutions work at scale and support the business holistically We’re looking for you to bring:  * J.D. and active bar membership, with 4–6 years of relevant legal experience * Strong employment law and litigation experience, including handling disputes and administrative claims (e.g., EEOC or state agencies) * Deep knowledge of California wage & hour law and familiarity with multi-state employment compliance * Experience drafting employment documents, or contributing to motions, pleadings, and litigation strategy * Excellent written and verbal communication skills, with the ability to translate complex legal concepts into practical business guidance * Intellectual curiosity; digs into issues, asks thoughtful questions, and challenges assumptions rather than taking things at face value * Practical, solutions-oriented mindset; partners with the business in a helpful, pragmatic way rather than taking a purely risk-averse approach Preferred: * In-house experience or advising high-growth, multi-state employers * Experience with related areas such as workers’ compensation, insurance claims, professional liability, or commercial disputes * Familiarity with healthcare, non-medical home care, or franchise models * Interest in technology, data, and AI-driven legal solutions The annual base  salary range for this role is $171,900 - $191,000. Individual compensation will be commensurate with the candidate's experience and qualifications.  Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.  At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.