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Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach.  Our concept, “Technology, done differently”, embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself. Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low-latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies. Techary have helped customers scale their operations globally, gain an advantage in financial markets, enabled mission-critical projects and, most importantly, implemented technology that delivers alpha-accelerating business transformation.   THE ROLE   As a 1st Line Support Engineer, you will be the first point of contact for our managed service customers, delivering professional, friendly, and effective technical support. This role is critical to our service delivery model and customer experience. You will handle incoming incidents and service requests, resolve common technical issues, and ensure all tickets are logged, triaged, and progressed in line with SLAs. For more complex issues, you will work closely with 2nd and 3rd line engineers, gaining exposure to a wide range of technologies and environments. This is an ideal role for someone who thrives in a fast-paced MSP environment, is passionate about customer service, and is hungry to learn and progress quickly.   KEY RESPONSIBILITIES:   Service Desk Support & Ticket Management   * Act as the first point of contact for customer support requests via phone, email, and ticketing system * Log, triage, prioritise, and manage incidents and service requests in line with SLAs * Resolve common 1st line issues efficiently while maintaining high customer satisfaction * Ensure accurate, clear, and consistent ticket documentation Technical Support   * Provide 1st line support across: - Windows 10/11 and macOS - Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) - User account management (Active Directory / Entra ID) - Basic networking and connectivity issues - Printers, peripherals, and end-user devices * Perform password resets, user onboarding/offboarding tasks, and access requests * Escalate complex issues to 2nd line with high-quality diagnostics and context   Customer Experience & Communication   * Deliver a friendly, professional, and confident customer experience at all times * Set clear expectations with customers around resolution times and next steps * Represent the company’s values and service standards in every interaction * Handle high-volume support requests while maintaining attention to detail Collaboration & Continuous Improvement   * Work closely with 2nd and 3rd line engineers to ensure smooth escalation and resolution * Contribute to the knowledge base by documenting common fixes and procedures * Identify recurring issues and suggest improvements to processes or tooling * Actively engage in training and development to expand technical capability   ESSENTIAL SKILLS:   * Previous experience in a 1st line support or service desk role * Previous experience within an MSP environment is highly desirable * Strong customer service mindset with excellent communication skills * Working knowledge of: - Windows 10/11 - Microsoft 365 - Active Directory / Entra ID (basic user management) * Experience using ticketing systems (e.g. HaloPSA, ServiceNow, Freshservice, ConnectWise) * Ability to work effectively in a fast-paced, SLA-driven environment   DESIRABLE SKILLS:   * MSP experience supporting multiple customers and environments * Exposure to Intune, Azure AD, or endpoint management tools * Basic understanding of networking concepts (DNS, DHCP, VPNs) * Relevant certifications such as: - CompTIA A+ / Network+ - Microsoft Fundamentals (MS-900, AZ-900) * A clear desire to progress into 2nd line and beyond   BENEFITS   At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face.   Employee benefits include:   * Birthday as a free day holiday. * Social events run throughout the year. * Free breakfast, snacks and drinks. * Lunch provided Friday.   Job Type: Permanent EQUAL OPPORTUNITIES & DIVERSITY POLICY Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit. Full details of Techary’s Equal Opportunity Policy are available upon request.

Senior Connectivity Engineer / Networking / VPN / Go / Python / Linux / Location: Wallingford - Oxfordshire (Hybrid) Permanent At Dexory, we are transforming the warehousing and logistics industry through data intelligence. We're currently recruiting for a Senior Connectivity Engineer to take day-to-day ownership of the connectivity layer that keeps our global robot fleet online. You will build the tooling and automation that makes managing mesh VPN, industrial routers, WiFi and cellular connectivity across the fleet fast, repeatable and observable. Offices are based in Wallingford, Oxford, with this role offered on a flexible hybrid basis (approximately once every 4 weeks on site). Experience in robotics, telematics, connected vehicles, industrial IoT, or start-up / scale-up environments is desirable, along with experience operating fleets of devices across multiple geographies and carriers. We're open to candidates from a range of backgrounds - networking, platform, SRE, DevOps, embedded Linux, telematics - what matters is strong networking fundamentals paired with a tooling-first mindset. Please apply for more information. Responsibilities / Skills * Own and evolve Dexory's fleet connectivity stack (mesh VPN, routers, Wi-Fi, cellular) with a tooling-first, automation-led approach so we scale with the fleet, not headcount. * Build internal tooling and self-serve workflows for router configuration/validation, access management, and fleet health checks; replace manual processes with repeatable, testable systems. * Operate the mesh VPN layer (WireGuard/Tailscale or equivalent): access-as-code, policy patterns, posture/health automation, and resilience/disaster recovery planning. * Deliver fleet-wide connectivity observability: monitoring, alerting, reporting, and actionable signals that help teams diagnose end-to-end issues quickly. * Improve cellular/SIM lifecycle management: provisioning automation, usage/cost visibility, and carrier-level reporting. * Enable deployments with pre-deployment network validation and simple site survey workflows that field teams can run independently. * Partner with deployment, service and customer-facing teams to turn field issues into durable tooling and documentation, not recurring manual fixes. * Strong networking fundamentals (routing, NAT, firewalls, DNS, VPNs, IPv4/IPv6) and experience operating production systems at scale; comfortable debugging multi-layer failures. * Comfortable working close to the Linux networking stack when needed (interfaces, routing tables, MTU/PMTUD, conntrack, nftables/iptables) and diagnosing kernel-level networking behaviour. * Proficient in Go and/or Python and experienced with modern observability tooling; bonus points for containers/IoT OS, ACL-as-code patterns, and carrier/router API integrations. Benefits Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles: * Performance: High standards, outstanding results * Impact: Big challenges, bigger results * Commitment: All in, every time * One team: One mission, shared success Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fuelled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision. You will also receive: * Private healthcare via Bupa with 24/7 medical helpline * Life insurance * Income protection * Pension: 4+% employee with option to opt into salary exchange, 5% employer * Employee Assistance Programme - mental wellbeing, financial and legal advice/support * 25 days holiday per year + bank holidays * Full meals onsite in Wallingford * Fun team events on and offsite, snacks of all kinds in the office AAP/EEO Statement Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.