Configuring

Shape the Industry and Your Career At Cytora, now an Applied Systems company, we’re transforming how insurers and brokers connect, operate, and grow. Our AI-powered platform is driving smarter decisions, greater efficiency, and seamless collaboration across the global insurance ecosystem. As we accelerate digital transformation, we’re looking for curious, collaborative minds ready to help shape what’s next. If you’re energized by innovation and inspired by impact, your future starts here. Position Overview As a Product Support Engineer, you will be the first point of contact for enterprise customers, addressing their technical questions and resolving issues that arise in production environments. You will play a key role in ensuring our customers achieve success with the Cytora Platform by providing timely support, clear guidance, and expert troubleshooting. Your ability to understand the technical architecture and workflows of our platform will be critical in identifying root causes and delivering effective solutions. What you'll do * Serve as the primary contact for technical support requests from enterprise customers. * Provide expert assistance in resolving production issues, including diagnosing and troubleshooting platform-related problems. * Triage and escalate complex issues to engineering teams with clear documentation of diagnostics and context. * Respond to customer questions about platform functionality, integrations, and configuration. * Maintain detailed records of all customer interactions and resolutions in the support system. * Collaborate with internal teams to ensure customer feedback informs product enhancements. * Contribute to the creation and maintenance of a robust knowledge base to empower customers with self-service resources. * Conduct post-mortems to identify root causes and recommend preventive measures. * Act as a trusted advisor, guiding customers on best practices for using the Cytora Platform effectively. * Write self-serve troubleshooting documentation for customers and internal Centre of Excellence. What you bring: Must Have: * Experience in a client-facing elevated technical support or analyst role. * Practical experience in working with REST API. * Ability to work with JSON schemas. * Experience in troubleshooting production environments and testing new features. * Proven ability to diagnose and resolve technical issues. * Experience working with Postman/Datadog. * Familiarity with Git. * Excellent communication and interpersonal skills to manage customer communication. Desirable: * Experience building BAU and production support function. * Engineering or QA background. * Experience working with SaaS B2B enterprise customers. * Knowledge of the insurance or InsurTech industry. * Familiarity with underwriting workflows and schemas. * Exposure to AI or Generative AI technologies. * Experience in configuring and testing SaaS or AI-based products.   Why Cytora We’re building the future of insurance and we’re doing it together. At Cytora, now part of Applied Systems, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes. We foster a culture that values who you are and recognizes that you’re more than your role: you’re a teammate, and you matter. We thrive on the strength of our diverse experiences and celebrate the uniqueness each person brings to work every day. We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them. Here’s what you can expect when you join us: * Competitive salary * Flexible working and remote options * Professional development budget & conference access * Annual company retreats * A mission-driven culture that puts people first Location This role is remote and we are looking for individuals based in the West Coast or Mid of the USA Additionally, this role is only suited for professionals currently based in the US and have full rights to work as we don't offer sponsorship at this stage. Our targeted starting base salary in the United States for this position ranges from $90,000 to $110,000. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission. AI Utilization We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organisations.  We build and operate ground-breaking, ultra-secure, high performance, cloud-based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations. In 2024, Aker Systems won the Breakthrough Culture Awards highlighting growth companies putting culture first. In 2020 Aker Systems was recognised as a ‘One to Watch’ on the Sunday Times Tech Track.  The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company of the year, the Emerging Tech Company and High Growth Tech Business categories.  We encourage people of all different backgrounds and identities to apply.  We are committed to maintaining an inclusive, and supportive place for you to do your very best work. We are seeking an experienced and hands-on Lead Data Engineer to design, build and evolve secure, scalable data platforms for clients across the UK Public Sector and Utilities sectors. You will work closely with architects, engineers and client stakeholders to deliver modern cloud-based data solutions that support operational, analytical and AI-driven use cases. The role combines technical leadership with hands-on engineering, helping clients modernise their data estates while ensuring solutions are secure, reliable and scalable. Working across multiple projects, you will lead the development of batch and real-time data pipelines, support architectural decision-making, and help establish engineering best practices across delivery teams. Strong experience with real-time streaming technologies is essential. Key Responsibilities * Lead the design, development and deployment of secure, scalable data pipelines and data platform components. * Design and implement batch and real-time streaming solutions using modern event-driven architectures. * Own technical design decisions across projects, balancing scalability, security, performance and delivery requirements. * Lead technical workshops, discovery sessions and architecture discussions with client stakeholders. * Assess existing client data platforms and design practical approaches for modernisation, migration and integration. * Build and maintain data ingestion, transformation and integration capabilities across a variety of data sources. * Develop cloud-native data platforms using AWS services and open-source technologies. * Ensure data quality, governance, lineage and security requirements are embedded throughout the data lifecycle. * Drive engineering best practices including code reviews, automated testing, CI/CD and Infrastructure as Code. * Support multiple client engagements, helping delivery teams maintain consistent engineering quality and standards. * Mentor and support engineers across project teams, providing technical guidance and leadership. * Perform data modelling, performance tuning and root cause analysis to resolve complex data and platform issues. Essential Skills & Experience Real-Time Streaming & Data Engineering * Strong commercial experience designing and implementing real-time streaming data platforms. * Hands-on experience with technologies such as Apache Kafka, AWS Kinesis, Apache Flink, Spark Streaming, Apache Pulsar, or similar event-driven technologies. * Experience building high-volume, low-latency, resilient data pipelines in production environments. * Strong understanding of modern data engineering patterns, including batch, streaming and hybrid architectures. Data Engineering & Databases * Extensive experience developing and operating enterprise-scale data platforms. * Strong SQL skills and experience designing data models for analytical and operational workloads. * Proficiency in Python or other modern programming languages used for data engineering. * Experience configuring, tuning and optimising relational and NoSQL databases. Cloud & Software Engineering * Strong experience working with AWS cloud services, including EC2, RDS, Lambda, Athena, Glue, S3 and IAM. * Experience working within Agile delivery environments. * Strong understanding of Test-Driven Development (TDD) and automated testing practices. * Experience implementing CI/CD pipelines and engineering automation. * Strong understanding of Infrastructure as Code principles. * Experience using version control systems such as Git. Regulated Environments * Experience delivering technology solutions within UK Public Sector, Utilities, Energy, Water, Financial Services or other highly regulated industries. * Understanding of security, governance and compliance considerations within regulated environments. Desirable Skills * Experience with Terraform. * Experience with Docker and Kubernetes. * Knowledge of Ansible and Packer. * Linux and Windows administration experience. * Experience supporting AI, machine learning or advanced analytics platforms. * Experience working on programmes requiring UK Government security clearance. What We're Looking For * Strong technical leadership and problem-solving skills. * Ability to communicate effectively with both technical and non-technical stakeholders. * Experience working in complex, regulated environments. * A collaborative approach and willingness to support and mentor others. * A focus on delivering practical solutions that create value for clients. * A passion for building reliable, scalable and secure data platforms. Education Bachelor’s degree in computer science, Software Engineering, Data Engineering, Mathematics or a related technical discipline, or equivalent practical experience. Aker Systems Attributes At Aker we work as a team; we are collaborative, hardworking, open, and delivery obsessed. There is no blame culture here: try things, and take responsibility for the outcomes. You are always part of the wider Aker. We help our colleagues and take pride in successfully achieving difficult tasks. We run towards problems and help to solve them. Communicate always, do so accurately and in a timely fashion. In return, we offer a competitive salary, 25 days holiday plus bank holidays, company paid medical insurance and life assurance, pension scheme, annual training allowance, wellbeing allowance, virtual GP, Employee Assistance plan and more. Equal Opportunities Aker Systems fosters a diverse environment that encourages openness in its communications and is committed to providing equal employment opportunity for all people regardless of race, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics. We embrace differences of opinion and diversity because they help challenge us and find new groundbreaking technical solutions.