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Northmill Bank är en svensk utmanarbank som är dedikerad till att revolutionera sättet vi hanterar och skyddar vår ekonomi. Vi skapar en annorlunda bankupplevelse, digital yet personal. Northmill Bank grundades år 2006 och har vuxit till över 240 anställda i 3 länder, 3 500 handlare och 250 000 användare. Vi använder den senaste tekniken för att utveckla säkra, smarta och användarvänliga produkter för våra kunder. Det är våra privat- och företagskunder som är anledningen till varför vi gör det vi gör. Vi är ett 100% molnbaserat produktföretag där teknologi är drivkraften för att skapa smartare bankprodukter. Ta chansen att vara en del av oss och vår resa! Om rollen Som Customer Success Specialist på Northmill får du en nyckelroll i att skapa värde för både företags- och privatkunder. Du blir en del av vårt Customer Success Team som stöttar kunder inom företagsbanken, konsumentbanken och våra betaltjänster. Rollen innebär att du arbetar brett med att stärka kundupplevelsen och driva nöjdhet genom hela vårt tjänsteutbud. Vi söker dig som brinner för service och alltid sätter kunden i centrum. Du spelar en viktig roll i att stötta våra kunder genom hela deras resa, lösa problem, ge proaktiv support och bidra till att stärka relationen mellan kund, teknik och affär. Genom din förståelse för både kundens behov och våra produkter säkerställer du att de får ut maximalt värde av våra tjänster, varje dag. Säkerställa kundnöjdhet och att Northmills företagskunder får ut maximalt värde av våra tjänster Onboarding och teknisk support Merförsäljning Din bakgrund Erfarenhet från kundservice och/ eller försäljning Hög social och kommunikativ kompetens Organiserad och strukturerad Vi erbjuder Fantastiskt kontor på bästa läget i Stockholm med härliga ytor och vyer. Ett självständigt arbete med möjlighet att påverka. Stora utvecklingsmöjligheter. Stöd för sportaktiviteter (5 000 kr i friskvårdsbidrag). Livförsäkring. Frukost och frukt på kontoret varje dag samt helig fika på fredagar. Konferens utomlands vartannat år. Regelbundna AW:s på fredagar och firade framgångar på kontoret. Fun Facts Vårt kontor blev utsett till Stockholms snyggaste kontor 2020. Ta ett gympass två minuter bort eller en joggingrunda i stan. Konferens utomlands vartannat år samt härliga “Northchill”-afterworks under året. Ansök idag och bli en del av Northmill!
About us: We invite you to come grow with us. Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. About the team: Our custom research team partners with global pharmaceutical and biotech clients to enable them to solve marketing, brand, advertising and communications problems through a mixture of innovative qualitative and quantitative market research techniques. The team is not split into silos by client or therapy area, so you will be empowered to develop broad expertise across the healthcare landscape and will have the opportunity to work with a wide range of expert senior researchers and gain exposure to the full suite of research tools and techniques covered by the team. Our studies are typically multi-market, encompassing Europe, North America and Emerging Markets. We believe that exposure to a wide range of healthcare systems – and different cultural approaches to healthcare – helps our researchers to offer the most impactful, commercially-relevant insights to our clients. Your primary role: * Lead research projects and project teams with a high degree of autonomy, ensuring delivery of high-quality outputs * Act as a key day-to-day client contact, building strong relationships and presenting findings and recommendations * Shape client recommendations and contribute meaningfully to strategic discussions * Support and contribute to business development initiatives, including independently writing proposals and contributing to pitches * Drive organic growth within existing clients and contribute to revenue generation * Provide guidance, mentorship, and day-to-day support to junior team members; contribute to performance feedback and development * Support senior leadership (Directors/VPs) on broader account strategy and commercial decisions * Lead qualitative elements such as moderation (e.g., pilot interviews and beyond), where applicable * Contribute to internal initiatives, including training, process improvement, and knowledge sharing About You: Your skills and experience: * 5–7+ years of experience in qualitative and quantitative custom primary market research * Experience in the life sciences sector * Strong client engagement and relationship management skills * Experience contributing to business development and proposal writing * Proven ability to independently lead projects and manage multiple workstreams * Strong commercial awareness and understanding of client business challenges * Experience mentoring or supporting junior team members * Excellent communication skills, both verbal and written * Ability to multitask under pressure and meet tight deadlines * Experience with advanced analytics, SPSS, SAS, and/or Q is a plus Ideal profile: * Proactive, dedicated and enthusiastic, with a ‘can do’ attitude * High level of accuracy and attention to detail * Collaborative team player * Communicates ideas clearly and effectively * Motivated to continue developing strategic and commercial skillset Life at Research Partnership: We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide: * A relaxed and friendly working environment * Social events - including a summer day out and end of year party, along with regular social events after office hours * Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa Employee Benefits: * Remote and hybrid work options * A comprehensive training and development program * Opportunities for internal advancement * Annual salary and promotion review * Paid time off * 401(k) plan with employee match * Medical/vision/dental/prescription insurance plans, including heath savings and flexible spending accounts * Company paid life insurance * Short term/long term disability * Commuter reimbursement accounts * Employee assistance programs Our Pledge At Research Partnership, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. Inizio Ignite, Research Partnership Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. Further information: This is a full-time role. You can choose to work out of our NYC, SF or Yardley, PA (Philadelphia) office for as many days out of the week as you’d like or work remotely Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
YOUR MISSION Job title: Traffic Management Operative Job Location: Cumbria Terms: Permanent full time. Viberoptix, part of the Fibrus Group of companies, deliver specialised fibre network build solutions from design, civils activities, cabling and splicing. Our team of experienced and certified engineers are leaders in their field providing excellence in every aspect of the fibre network construction. Role Summary The Traffic Management Operative is responsible for the installation, maintenance, and removal of traffic management equipment, ensuring all items are accounted for and in working order while adhering to health and safety regulations. YOUR PROFILE The role: · Installation and general maintenance of traffic management equipment · Removal of traffic management equipment from location, ensuring all equipment is accounted for and in working order · Adherence to health and safety regulations The person: · Previous experience in traffic management is essential · Full driver licence with trailer · Excellent communication skills · Demonstrable organisation and time management skills · Telecoms or utilities experience is desirable Company Benefits: · Competitive package – details available on request · Van, tooling and uniform provided · Life insurance scheme · Employee Assistance Program · Training and Development opportunities · Excellent Career progression opportunities Additional Information: This is not an exhaustive list of duties and requirements. The nature of the organisation is such that it will evolve as it operates and the nature of duties, tasks, knowledge and skills required for this post may develop and change in time. Viberoptix is an equal opportunities employer.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. WHO YOU ARE * You care about building systems that have real-world impact. * You’re creative and curious, and enjoy thinking outside the box. * You thrive in diverse, cross-functional environments, collaborating with design, product, data, and care operations. * You have a builder’s mindset, evolving systems from design through operation. * You ensure the final product across the team is of high quality and the clients benefit from our attention to detail and debugging procedures. * You enjoy sharing knowledge, mentoring others, and contributing to a healthy, inclusive engineering culture. * You’re an excellent, proactive communicator — able to translate complex ideas (both in writing and verbally) into clear, actionable solutions for technical and non-technical partners. * You’re quick to spot inefficiencies in processes across your team and engineering and make actionable steps and recommendations to amend them. WHAT YOU BRING * Strong backend engineering experience, with a track record of building and operating production systems. * Experience designing relational data models and working with databases at scale. * Familiarity with cloud platforms (AWS preferred) and service-oriented architectures. * Experience with API design, distributed systems, and backend performance considerations. * Proficiency in Python or transferable backend experience with a willingness to learn Python. * Familiarity with frontend technologies such as React (Next.js/Vite/etc), Typescript, and Tailwind. * Experience with using AI tooling to assist with productivity in both coding and deployment WHERE YOU’LL WORK You’ll work on core services that power how families find care and how Care Professionals do their work—systems that directly support Honor’s mission every day. You’ll be working with the DemandGen Team — powering Honor’s public digital experiences and growth channels that help thousands of families find the care they need. Why you’ll love working with us * Your work will shape how people discover and receive the care they need. * You’ll solve real, complex problems at the intersection of engineering, operations, and human impact. * You’ll collaborate with thoughtful, mission-driven teammates across engineering, product, design, and operations. * You’ll have ownership, autonomy, and the opportunity to grow as both an engineer and a product-minded technologist. #LI-ANI Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $194,400—$216,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. As a Senior Backend Engineer at Honor: * You care about building systems that have real-world impact. * You’re creative and curious, and enjoy thinking outside the box. * You thrive in diverse, cross-functional environments, collaborating with design, product, data, and care operations. * You have a builder’s mindset, evolving systems from design through operation. * You enjoy sharing knowledge, mentoring others, and contributing to a healthy, inclusive engineering culture. * You’re an excellent, proactive communicator — able to translate complex ideas (both in writing and verbally) into clear, actionable solutions for technical and non-technical partners. We're looking for you to bring: * Strong backend engineering experience, with a track record of building and operating production systems. * Experience designing relational data models and working with databases at scale. * Familiarity with cloud platforms (AWS preferred) and service-oriented architectures. * Experience with API design, distributed systems, and backend performance considerations. * Proficiency in Python or transferable backend experience with a willingness to learn Python. About the role: You’ll work on core services that power how families find care and how Care Professionals do their work—systems that directly support Honor’s mission every day. Depending on your interests and experience, you may join one of the following teams: * Workforce Team — building the systems that support Care Professionals, including hiring, scheduling, and workforce optimization. * DemandGen Team — powering Honor’s public digital experiences and growth channels that help thousands of families find the care they need. * Growth Team — developing a multi-channel sales and communication stack (phone, sms, email) that connects families, Care Professionals, and care operations. Why you’ll love working with us * Your work will shape how people discover and receive the care they need. * You’ll solve real, complex problems at the intersection of engineering, operations, and human impact. * You’ll collaborate with thoughtful, mission-driven teammates across engineering, product, design, and operations. * You’ll have ownership, autonomy, and the opportunity to grow as both an engineer and a product-minded technologist. #LI-DNI Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $160,000—$180,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role: We are looking for a Care Pro Relationship Manager who can develop and execute a consistent staffing strategy that supports exceptional experiences for both our Clients and Care Pros (caregivers). This role is at the heart of our mission—balancing the needs of clients and the wellbeing of Care Pros through thoughtful staffing, strong relationships, and close collaboration with the Client Manager. As a Care Pro Relationship Manager, you will proactively engage and build trusted relationships with our Care Pros, ensuring they feel valued, supported, and set up for success. You’ll lead with empathy and operational rigor, driving staffing strategy and execution that enable seamless client care and a sense of purpose and belonging for every Care Pro. This is a remote position, with several openings available to support our various markets. The role follows a Monday–Friday schedule, 8:00 a.m. to 5:00 p.m. Eastern Time Zone schedule. Flexibility to occasionally respond during evenings or weekends may be required. About the Team: At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Our Operations Team is the engine of our home care platform, built on two essential, highly collaborative functions. Client Managers own the client experience and drive business growth by focusing deeply on satisfaction, quality, and long-term relationships. Working in tandem, Care Pro Relationship Managers ensure the success of our vital field staff by supporting the Care Pro experience — driving exceptional staffing outcomes through the best quality matches, fostering engagement, and strengthening retention. Together, we deliver a seamless, high-quality, and scalable care experience for both our clients and the Care Professionals who make it all possible. As a Care Pro Relationship Manager at Honor, you will: Oversee and execute market staffing strategy * Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools. * Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible. * Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently. Provide exceptional service to Care Pros * Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit. * Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention. Coordinate closely with Client Manager to execute care delivery * Align with Client Manager on daily and weekly market priorities. * Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner. * Share critical feedback and updates from Care Pros that impact Client Manager workflows. * Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed. Partner across Honor to deliver a seamless experience * Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work. * Work with the market team to manage real-time questions, issues, or changes relating to clients. * Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience. * Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training. We’re looking for you to bring: * 3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred * Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences * Background in operations or healthcare/home care environments preferred * Exceptional relationship management, communication, and interpersonal skills * Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling * Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus * Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment * Adaptable and resilient, with a proactive, solution-oriented mindset * Collaborative team player with experience partnering cross-functionally Key Performance Indicators for this role: * Phone answer rate * Ticket management * Schedule consistency * Visit fulfillment Leadership Principles in Action as Care Pro Relationship Manager: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: * Are Mission First: Leaders demonstrate a genuine passion for our mission. They prioritize decisions and activities that move the mission forward. * Relentlessly Focus on Clients: Leaders always start with the client and work backwards. They are maniacally focused on creating solutions that lead to better care for our clients. * Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. * Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary. * GSD (get stuff done): Leaders make tangible progress, delivering quality and timely results. When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward. The annual base salary for this role is $64,000-$68,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. #LI-AN1 Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $64,000—$68,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About Honor Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role At Honor, compliance is a competitive advantage—not a gatekeeper. As we expand into new markets, grow our services, and evolve our operating model, our ability to translate complex regulatory requirements into efficient, scalable operations directly enables that growth. We are seeking a Director of Compliance Operations to transform our compliance operations into a proactive function that actively enables Honor’s growth and operational efficiency. Reporting to the VP of Trust & Safety, the Director of Compliance Operations will lead a team of compliance and operations professionals, set the strategic direction for the function, and own day-to-day execution of compliance across the Honor platform. This is a deeply cross-functional role that combines strategy and execution, with regulatory complexity and operational pragmatism, and with people leadership and hands-on problem solving. Success isn't measured simply by maintaining compliance—it's measured by building durable operational systems that make compliance easier, more scalable, and more effective as the business grows. The ideal candidate brings experience working at the intersection of technology and operations—someone who has successfully partnered with Product and Engineering to build tech-enabled solutions, knows how to make a compelling business case for technical investment, and can translate operational requirements into clear product specifications. Strong generalist instincts, sharp analytical skills, and the ability to see the forest and the trees are essential. About the Team The Compliance Operations team enables Honor's growth by transforming regulatory requirements into scalable operational practices. We partner across Regulatory, Product, Operations, Trust & Safety, Training, Market Leadership, and our Home Instead network to ensure Honor can confidently expand into new markets while maintaining the highest standards of quality, safety, and compliance. As Director of Compliance Operations at Honor, you will: * Set the strategic direction for the Compliance Operations function—defining how Honor manages compliance across employment law and home care licensing as we grow into new markets and expand our service offerings. * Continuously assess for compliance risk and for opportunities to simplify, streamline, or eliminate operational friction in how we meet regulatory requirements. * Own day-to-day compliance execution across all markets, personally stepping in to resolve complex issues while building durable systems and protocols so issues don’t recur. * Partner with Product and Engineering to build tech-first, automated solutions that reduce manual compliance effort and scale our operations—including building the business case for technical investment, defining requirements, and driving implementation. * Lead state licensing audits and audit-readiness programs end to end—identifying gaps proactively, developing remediation plans, and driving closure across internal and field partner teams. * Ensure operational readiness for new markets and service offerings. * Translate regulatory changes into clear, actionable operational requirements, ensuring Legal guidance becomes executable protocol across the business. * Build and develop a high-performing team of 5–10 compliance and operations professionals, setting clear expectations, developing team members, and creating a culture of accountability and continuous improvement. * Develop and own key compliance metrics and dashboards that give senior leadership clear visibility into risk, operational readiness, and efficiency across all markets. Leadership Principles we’ll assess in this role: * Balance Incremental and Radical Change: You operate on two tracks simultaneously. On one, you’re making targeted, practical improvements to close existing compliance gaps and strengthen day-to-day operations. On the other, you’re identifying the larger, system-level changes—in process, technology, or structure—that will make compliance fundamentally more efficient and scalable. You know which track a given problem belongs on, and you move both forward at once. * Tend to Be Right and Think Systemically: You make sound, well-informed decisions by balancing compliance risk against business and operational risk—and you’re comfortable holding both at once. When solutions exist on a spectrum, you find the middle ground that protects compliance without unnecessarily constraining growth or the client experience. You think across markets, teams, and the product ecosystem before you act, and your decisions hold up over time. * Get S*%t Done: You move quickly and with purpose. You bring enough pattern recognition from prior experience to identify what matters, act independently, and deliver results without waiting for a full roadmap. * Identify Problems: You don’t wait for problems to surface—you go looking for them. Through data, deep-dive operational audits, and close attention to what’s happening on the ground, you continuously identify compliance risk, operational risk caused by overly burdensome compliance requirements, and opportunities to improve efficiency. You find root causes, not just symptoms, and you own the solution through to implementation. Core Competencies * Technology & Operations Partnership: Proven experience working at the intersection of technology and operations. Knows how to translate ambiguous operational needs into clear product requirements and drive projects through to delivery. * Strategic Leadership: Thinks beyond current gaps to define what a mature, proactive compliance function looks like at Honor’s scale—and builds the roadmap to get there. * Team Development and Functional Leadership: Experienced people leader with a track record of developing individuals and building high-performing teams. * Cross-Functional Influence: Operates effectively across organizational boundaries. Navigates competing priorities, builds durable alignment, and drives execution across stakeholders at all levels. * Analytical Rigor: Brings exceptional analytical skills and experience working with large, imperfect data sets to extract meaningful insights. Uses data to identify risk, measure progress, and drive decisions. We’re looking for you to bring: * 8–10 years of experience in operations, product operations, or compliance roles within a technology-first or high-growth company—health tech, logistics, or distributed workforce environments are a strong fit. * Demonstrated experience working at the intersection of technology and operations, including partnering with Product and Engineering teams to define requirements and deliver solutions. * Track record of developing functional areas for scale — building the systems, processes, and team structures that enable the function to get ahead of problems rather than chase them. * Exceptional analytical skills with experience working with large, complex, or imperfect data sets; proficiency with data visualization tools and experience developing operational KPIs. * Strong cross-functional leadership and stakeholder management skills. * Demonstrated people management experience, including developing high-performing teams and managing through ambiguity and change. * Excellent written and verbal communication skills, including the ability to distill complex regulatory or operational topics for non-expert audiences and senior leadership. * Preferred: experience with employment law compliance, home care or healthcare regulation, state licensing, or multi-state regulatory environments. Compensation & Benefits The annual base salary range for this role is $176,400 - $196,000 . Individual compensation will be commensurate with the candidate’s experience and qualifications. Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero-cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program and Employee Assistance Program. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $176,400—$196,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. ABOUT HONOR Our mission is simple: change the way we care for our parents so they can age safely at home. How we accomplish that mission is anything but simple. Delivering reliable home care requires coordinating people, schedules, geography, skills, preferences, and changing needs across a complex operating environment. Honor combines technology, operations, and the local expertise of our partner agencies to improve how care is delivered at scale. Our platform supports the caregivers who provide care, the teams who coordinate it, and the families who depend on it. We are looking for a Senior Manager, Data Science to lead a team applying advanced data science and AI to some of Honor’s most important operational challenges. ABOUT THE ROLE You will lead the development of models and decision systems that improve how Honor matches caregivers and clients, constructs sustainable schedules, allocates capacity, prioritizes operational work, and responds to changing conditions. This is not an analytics support role. Your team will work directly with Product, Engineering, and Care Operations to turn difficult operating problems into production systems that improve measurable outcomes. You will contribute to Honor’s broader Data Science and Applied AI direction, help shape the team’s roadmap, and remain hands-on as a player-coach. WHAT YOU’LL DO * Help shape the Data Science and Applied AI roadmap, identifying where predictive modeling, optimization, experimentation, forecasting, causal inference, and modern AI can create the greatest impact. * Lead the development of production models and decision-support systems that improve matching, scheduling, operational prioritization, and service reliability. * Apply modern AI, including agentic workflows, to improve how teams analyze information, make decisions, and execute operational work. * Partner with Product, Engineering, and Operations from problem definition through deployment, adoption, and iteration. * Establish strong standards for evaluating, monitoring, and responsibly deploying machine learning and AI-enabled systems. * Lead, coach, and grow the team while remaining hands-on in high-priority projects as a player-coach. EXAMPLES OF PROBLEMS YOU MAY SOLVE * Improving caregiver-client matching while balancing fit, continuity, availability, and travel. * Building more reliable and sustainable schedules for caregivers and clients. * Using data science and AI to identify operational risks earlier and help teams focus where they can have the greatest impact. ABOUT YOU * 7+ years of experience in data science, machine learning, operations research, applied AI, or a related field, including 3+ years leading teams. * Have built or led the development of models or decision systems that operated in production and influenced meaningful business or customer outcomes. * Can determine whether a problem calls for prediction, optimization, experimentation, simulation, workflow redesign, an AI agent, or no model at all. * Understand that successful applied AI requires more than choosing a model. It requires clear objectives, reliable data and tools, rigorous evaluation, thoughtful system design, and appropriate human oversight. * Experience partnering with Product, Engineering, Operations, and senior business stakeholders on ambiguous, cross-functional problems. * Comfortable working with imperfect operational data while maintaining a high standard for measurement and technical rigor. * Can communicate clearly with technical, operational, and executive audiences. * Have a bias toward action and an iterative approach to problem-solving. You are willing to inspect the data, understand the workflow, prototype solutions, and revise your view. * Are an effective people leader who can set clear expectations, develop talent, prioritize work, and build a strong technical culture. HELPFUL EXPERIENCE Experience with marketplace, logistics, workforce, scheduling, healthcare, or other complex operating systems is especially valuable, as is experience with optimization, forecasting, recommender systems, causal inference, agentic systems, or AI evaluation. A bachelor’s, master’s, or doctoral degree in a quantitative or technical field is welcome, but we care most about demonstrated ability, judgment, leadership, and impact. WHY THIS ROLE IS DIFFERENT Many companies have interesting datasets. Honor has a dynamic operating environment in which technical decisions directly affect caregivers, care teams, families, and older adults. The opportunity is to build systems that do more than predict outcomes. They will help Honor decide what to do next, execute more effectively, and continuously learn from the results. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $228,600—$254,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. Our Care Pro Hiring Associate team manages a high-volume hiring pipeline, helping Care Professional candidates navigate from application through onboarding completion. This role is critical in building rapport with candidates, providing proactive and reactive support, and ensuring all required documentation is accurate and compliant for state and national regulations. Hiring Associates are accountable for meeting key hiring KPIs, including conversion rates, time-to-hire, and weekly hiring goals, by combining personalized engagement with operational excellence. In addition to direct candidate support, this role provides central operational support by co-managing voicemails, tickets, and emails from candidates needing assistance. The Hiring Associate plays a pivotal role in ensuring priority candidates move efficiently through a tech-enabled, hiring process, leveraging automated workflows to remove barriers and drive hiring outcomes. This is a fully remote role. You can work from anywhere in the US but you must be able to work the current available shift based on your respective time zone. We are currently hiring for the following shift: Friday - Tuesday 6AM - 3PM CT OR 7AM - 4PM CT. (Must be able to work weekends and a full 5 day schedule) Responsibilities: * Provide proactive and reactive support to candidates, addressing barriers, answering questions, and guiding candidates through critical hiring milestones to increase conversion. * Monitor and manage candidate progression through various systems, proactively intervening where necessary to ensure priority candidates move efficiently through the funnel * Review submitted documents and conduct all state-regulated compliance checks for each qualified candidate, ensuring documentation meets audit standards for state and national requirements. * Proactively re-engage candidates, seek referrals, and utilize strategies to increase hiring in high-need markets * Provides central operational support by co-managing voicemails, tickets, and emails from Care Pros needing assistance throughout the hiring process, ensuring timely and accurate resolution of inquiries. * Actively participate in ongoing pilots and experiments designed to improve hiring outcomes, including testing new assessment methods, referral strategies, or workflow changes. QUALIFICATIONS & COMPETENCIES * High School Diploma or GED * 2+ years of experience in a recruiting, hiring, onboarding, sales or customer support role managing a high volume of candidates or clients * Strong experience building rapport and providing exceptional customer service through phone, text, email, and virtual interactions * Excellent verbal communication skills; able to convey complex hiring and compliance information clearly to candidates, both one-on-one and in group settings * Strong organizational skills to manage multiple candidates at various stages, tracking their progress and providing timely follow-up to meet hiring goals * Excellent attention to detail to review candidate documentation for compliance and accuracy, ensuring readiness for state and national audits * Strong problem-solving skills; able to identify and resolve candidate barriers, escalate when necessary, and keep hiring timelines on track * Demonstrated ability to manage competing priorities and workload independently, with proactive escalation when additional support is needed * Adaptable to change and comfortable working in a fast-paced, evolving environment; willing contributor to continuous improvement efforts and pilot projects * Strong technical aptitude; able to learn and navigate applicant tracking systems, CRM tools, and other hiring automation platforms efficiently * Preferred: Experience in home care, caregiving, or regulated industries requiring compliance documentation Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hourly Hiring Range $25.30—$28.80 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
We invite you to come grow with us. Research Partnership (part of Inizio Ignite) is one of the world's largest pharma market research and consulting agencies with over 250 researchers, consultants, project managers and support staff. Our teams are located across the globe, in Europe (London, Lyon), North America (New York, Philadelphia, San Francisco), India (New Delhi), and Singapore. As individuals with diverse backgrounds, as a team with shared values, as professionals ready to reimagine health and life sciences—you can grow with us at a place that: * Makes a difference to human health * Shares values and celebrates progress * Puts people at the center of everything About the team: Our custom research team partners with global pharmaceutical and biotech clients to enable them to solve marketing, brand, advertising and communications problems through a mixture of innovative qualitative and quantitative market research techniques. You will be empowered to develop broad expertise across the healthcare landscape, and will have the opportunity to work with a wide range of expert senior researchers and gain exposure to the full suite of research tools and techniques covered by the team. Our studies are typically multi-market, encompassing Europe, North America and Emerging Markets. We believe that exposure to a wide range of healthcare systems – and different cultural approaches to healthcare – helps our researchers to offer the most impactful, commercially-relevant insights to our clients. Your primary role: * Lead projects and project teams, be the main point of contact with the client and write and give client presentations * Line management of multiple individuals with the responsibility of conducting appraisals, pay reviews, monitoring of performance, personal development, training of staff, recruitment and developing and implementing internal company procedures * Engage in business development and sales initiatives * Write proposals to win new business, consider timescales and calculate the research cost alongside VPs and operations * Involvement in talent acquisition and assessing potential new staff About You… Your skills and experience: * At least 7 years of experience with qualitative custom primary market research projects * Experience in the life sciences sector * Extensive expertise in qualitative market research methodologies, including advanced moderation techniques, delivering actionable insights across diverse markets * Proven ability to mentor and develop both junior and senior team members, fostering deep expertise in qualitative research practices and pharmaceutical industry knowledge * Highly skilled in moderating in-depth interviews and focus groups, both via telephone and in-person, ensuring rich, meaningful data collection and analysis * Strong client engagement and relationship management skills * Proven project supervision skills * Appreciation of marketing/client-side issues, knowledge and understanding of client issues * Self-motivated and able to work independently * Excellent communication skills, both verbal and written * Ability to multitask under pressure and meet tight deadlines Ideal profile: * You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach * You demonstrate a high level of accuracy and attention to detail, as well as strengths in organization and prioritization * You are a collaborative team player who works well with colleagues * You communicate ideas and issues in an effective, straightforward fashion * You are highly motivated and want to seize opportunities to develop new skills and progress your career Life at Research Partnership: We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide: * A relaxed and friendly working environment * Social events - including a summer day out and end of year party, along with regular social events after office hours * Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa Employee Benefits: * A comprehensive training and development program * Opportunities for internal advancement * Annual salary and promotion review * Paid time off, up to 25 days including your birthday * 401(k) plan with employee match * Medical/vision/dental/prescription insurance plans, including heath savings and flexible spending accounts * Company paid life insurance * Short term/long term disability * Commuter reimbursement accounts * Employee assistance program Our Pledge At Research Partnership, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. Inizio Ignite, Research Partnership Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. Further information: This is a full-time role. You can choose to work out of our NYC, SF or Yardley, PA (Philadelphia) office for as many days out of the week as you’d like or work remotely. #LI-ND1 #LI-Hyrbid The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. Compensation $125,000—$160,000 USD Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
We invite you to come grow with us. Research Partnership (part of Inizio Ignite) is one of the world's largest pharma market research and consulting agencies with over 250 researchers, consultants, project managers and support staff. Our teams are located across the globe, in Europe (London, Lyon), North America (New York, Philadelphia, San Francisco), India (New Delhi), and Singapore. As individuals with diverse backgrounds, as a team with shared values, as professionals ready to reimagine health and life sciences—you can grow with us at a place that: * Makes a difference to human health * Shares values and celebrates progress * Puts people at the center of everything About the team: Our custom research team partners with global pharmaceutical and biotech clients to enable them to solve marketing, brand, advertising and communications problems through a mixture of innovative qualitative and quantitative market research techniques. You will be empowered to develop broad expertise across the healthcare landscape, and will have the opportunity to work with a wide range of expert senior researchers and gain exposure to the full suite of research tools and techniques covered by the team. Our studies are typically multi-market, encompassing Europe, North America and Emerging Markets. We believe that exposure to a wide range of healthcare systems – and different cultural approaches to healthcare – helps our researchers to offer the most impactful, commercially-relevant insights to our clients. Your primary role: * Lead projects and project teams, be the main point of contact with the client and write and give client presentations * Line manage multiple individuals with the responsibility of conducting appraisals, pay reviews, monitoring of performance, personal development, training of staff, recruitment and developing and implementing internal company procedures * Engage in business development and sales initiatives generating approximately $1m in annual revenue * Write proposals to win new business, consider timescales and calculate the research cost alongside VPs and operations * Involvement in talent acquisition and assessing potential new staff About You… Your skills and experience: * At least 7 years of experience with qualitative and quantitative custom primary market research projects * Experience in the life sciences sector * Strong client engagement and relationship management skills * Experience driving revenue growth to meet business development goals * Proven project supervision skills * Appreciation of marketing/client-side issues, knowledge and understanding of client issues * Self-motivated and able to work independently * Excellent communication skills, both verbal and written * Ability to multitask under pressure and meet tight deadlines * Experience with advanced analytics, SPSS, SAS, and/or Q is a plus * Experience in qualitative market research methodologies, including advanced moderation techniques, and delivering actionable insights across diverse markets Ideal profile: * You are proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach * You demonstrate a high level of accuracy and attention to detail, as well as strengths in organization and prioritization * You are a collaborative team player who works well with colleagues * You communicate ideas and issues in an effective, straightforward fashion * You are highly motivated and want to seize opportunities to develop new skills and progress your career Life at Research Partnership: We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide: * A relaxed and friendly working environment * Social events - including a summer day out and end of year party, along with regular social events after office hours * Fundraising and charity events – we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa Employee Benefits: * A comprehensive training and development program * Opportunities for internal advancement * Annual salary and promotion review * Paid time off * 401(k) plan with employee match * Medical/vision/dental/prescription insurance plans, including heath savings and flexible spending accounts * Company paid life insurance * Short term/long term disability * Commuter reimbursement accounts * Employee assistance program Our Pledge At Research Partnership, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. Inizio Ignite, Research Partnership Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health. Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. Further information: This is a full-time role. We have hybrid work arrangements available in New York, NY and Yardley, PA with an expectation of one day per week in-person and the remaining days remote (or travel as needed to meetings, conferences, or the client). #LI-ND1 #LI-Hybrid Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the role: We’re looking for Data Scientists to join our team. In this role, you will serve as a versatile generalist data scientist who can help guide our company's adoption of agentic AI development. As we rapidly integrate new technologies into our platform, practical applied experience in the AI space is a baseline requirement for our team. Building on that foundation, we are looking for a candidate who brings expertise in either Agentic AI OR Optimization Algorithms. About the work: * Leverage data to solve a wide variety of meaningful, business problems using the appropriate level of technical complexity. * Partner closely with Engineering, PM, and Care Operations to collaboratively define strategy and execute against it. * Design and implement robust frameworks and metrics to measure whether data products are functioning as expected and driving business impact. * Research operational/logistical problems and proactively identify potential solutions. * Lead the design, implementation, and evaluation of descriptive and predictive models. * Champion the use of LLM-driven workflows across the company. Partner with Engineering to design architectures and build production-ready systems that leverage agents in our core product features as well as in tools that drive developer productivity. About you: * 7+ years of professional experience solving complex business problems, and shipping/maintaining Python in a production environment. * You possess a strong foundation in traditional predictive machine learning (e.g., classification, regression, tree-based models like XGBoost) and know when to use standard models versus LLMs. * Deep professional expertise in at least one of the following two areas: * Optimization: Formulating and solving complex logistical/allocation problems (e.g., linear/integer programming) in a business setting. * Agentic AI: Deep technical depth in building, orchestrating, and establishing best practices for agentic systems (e.g., utilizing LLMs for autonomous decision-making and tool-use). You have concrete experience building agentic workflows that drive business impact. * You set success metrics upfront and proactively investigate how your technical solutions influence overarching business goals. * Excellent mathematical and statistical foundations, including a degree in a quantitative field (such as Computer Science, Mathematics, Statistics, Economics, Physics) or equivalent professional experience. * You are able to manage product ambiguity, seeking clarity when necessary, to ensure that we are solving the right problem and driving measurable outcomes. * You rapidly iterate and deliver technical solutions that maximize business impact. * Clear and persuasive communication skills, both written and verbal, with the ability to translate complex technical concepts for diverse, non-technical stakeholders. You are accountable end-to-end for the entire project lifecycle. You proactively anticipate and drive resolution for potential issues across dependencies. Bonus points if you have professional experience with: * Experience designing experiments and applying causal inference methods to rigorously determine business impact. * Experience developing systems to optimize portfolio allocation in a two-sided marketplace (e.g., ideal matches of people needing and providing care, hiring needs, demand forecasting). * Familiarity with modern MLOps practices, cloud platforms (AWS), containerization (Docker), or CI/CD pipelines. * Experience working with sensitive data, including PII or PHI, within a strict, HIPAA-compliant environment. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $194,400—$216,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About us: Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role: Franchise Business Consultants (FBC) are the primary liaison between the company and the Home Instead network, providing consultancy to franchisees while continuing to protect and further the brand. FBCs play a pivotal role in delivering real-time coaching, data-driven descriptive action plans, and overseeing franchisees’ accountability and growth objectives. As a Senior Franchise Business Consultant, you will serve as a strategic consultant to franchisees— leveraging data, insight, and coaching to drive business performance, operational excellence, and execution — helping the company accelerate growth and build a modern, performance-based franchise system, while expanding your impact as a trusted partner to franchisees. This role requires availability during general company working hours but specific start and stop times are flexible based on geographical location. Individuals are expected to manage their calendar and daily schedules, and Franchisees do not have input or access to FBC calendars. Additionally, this role requires occasional travel and attendance, as requested, at key quarterly, semi-annual and annual events including regional meetings and franchise owner conference. Finally, in this position individuals spend approximately 65% of the time engaging directly with franchisees in their assigned book of business. About the Team: The Franchise Management team is dedicated to fostering growth within the Home Instead Network by providing advice and guidance to organizations to help them improve their performance, solve problems, and achieve their business goals. As a Senior Franchise Business Consultant at Honor, you will: * Drive franchisee performance by analyzing business data, identifying opportunities, and partnering with franchisees to implement targeted action plans that improve quality of care and client experience as well as improve revenue, profitability, and operational efficiency. * Lead structured business reviews with franchise leadership teams, translating insights into clear priorities, measurable goals, and accountable next steps. * Coach and influence franchisees to strengthen leadership capability, decision-making, and execution discipline across multiple locations. * Accelerate adoption of systems and tools (e.g., data platforms, operational processes, and technology solutions) to increase visibility, consistency, and performance across the network. * Collaborate cross-functionally with internal teams to align initiatives, pilot new strategies, and ensure franchisee needs and field insights inform enterprise decision-making. * Exemplify core company leadership principles including: * Mission First which is demonstrated by prioritizing decisions that improve long-term brand health and owner success, even when it’s harder in the short term * Relentlessly Focus on Clients which is demonstrated by guiding franchisees to make decisions that improve client outcomes, connecting operational performance to quality of care and challenging franchisees when decisions may negatively impact client experience * Fly High and Dive Deep which is demonstrated by leading high-level strategic conversations with franchisees, conducting deep-dive business reviews, reconciling data vs. anecdotal feedback (a key challenge you’ve already identified), and knowing when to coach vs. when to analyze * Build Trust which is demonstrated by being a credible, honest advisor to franchise franchisees, delivering tough feedback (performance gaps, missed expectations), creating openness so franchisees, actually share real challenges, navigating conflict and alignment across HQ and franchisees Success in this role is built on three things: staying grounded in client outcomes, operating at both the strategic and tactical level, and building trusted relationships that enable influence and performance. We’re looking for you to bring: * Required Bachelor of Arts degree * Preferred Masters of Business Administration, Healthcare Administration, Business Analytics / Data Science, Management / Strategy (MiM Programs) * Desirable experience in Data / Analytics and Information Systems, Franchise Management and Management Consulting * Desirable certifications in Data-related tools (e.g., BI platforms, analytics training), Project Management (PMP), Lean / Six Sigma, Franchise Management The annual base salary range for this role is $142,200- $158,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. ABOUT THE WORK This position is on our Applied AI team, which is responsible for helping Honor safely and pragmatically apply AI across our operating model, product systems, and internal workflows. The mission of the Applied AI team is to help Honor become an organization that learns faster, remembers more, and continuously compounds what it learns over time. We believe the most valuable use of AI at Honor is not isolated task automation, but building durable organizational intelligence: systems that retain operational context, surface relevant prior learning, support better decisions, and help teams turn fragmented insights into repeatable improvements. Honor operates in a deeply relationship-driven industry. The best home care operators personalize service because they remember the details, understand context, and adapt to the situation. At Honor’s scale, that requires thoughtful systems: reliable context, governed access, reusable AI patterns, traceable workflows, and product experiences that help humans and agents make better decisions together. As a Senior Engineer on Applied AI, you will help design, build, and productionize the foundations that make this possible. You may work on systems that power AI-assisted sales follow-up, operational defect analysis, reusable memory and retrieval patterns, internal agentic tools, AI-powered data analysis, schedulable workflows, or closed-loop feedback systems that connect audits, product changes, and measurable business outcomes. You will work closely with engineering, product, design, data, operations, security, and business stakeholders to move quickly while maintaining the discipline needed for production systems. This team is highly exploratory, but the work is not a lab exercise. We are looking for engineers who can turn ambiguous AI opportunities into safe, reliable, measurable product and platform capabilities. We have an exciting runway ahead of us. As AI becomes an operational layer across Honor, we need engineers who can help create the paved roads: secure model access, compliant data pathways, observability, cost controls, evaluation patterns, human-in-the-loop workflows, and reusable architecture that allows teams across Honor to adopt AI without creating long-term fragmentation. ABOUT YOU * You thrive in a diverse, cross-functional team, collaborating with design, product management, data, operations, security, and other engineering teams. * You are excited by ambiguous, high-leverage problems where the right answer requires both technical judgment and operational empathy. * You enjoy building production-grade systems that connect user-facing workflows, backend services, data pipelines, and AI/LLM capabilities. * You’ve built and maintained production-grade features in Python, or have transferable experience in common languages like Node.js and are willing to learn Python. * You know how to design reliable data models and have used relational databases at scale. * You have been a key contributor to the design and implementation of large, complex projects. * You are comfortable working in and refactoring legacy, monolithic systems while also designing new services and integration patterns. * You are a strong communicator, both verbally and in writing, and can explain technical tradeoffs to technical and non-technical audiences. * You think carefully about quality, observability, privacy, security, and operational risk. * You are excited to work with AI systems in a way that is pragmatic, measurable, and grounded in real business outcomes. * You are willing to participate in an on-call rotation in collaboration with our tier 1 support team. SOME, OR ALL, OF THESE ARE TRUE * You have experience building LLM-powered products, AI agents, retrieval systems, memory systems, or evaluation frameworks. * You have worked with model providers or platforms such as AWS Bedrock, OpenAI, Gemini, Anthropic, or similar systems. * You have experience with secure data access patterns, RBAC, auditability, or compliant data workflows. * You have built internal tools, workflow automation, or systems that support operations teams at scale. * You are comfortable working with messy operational data and turning it into reliable product or platform capabilities. * You have experience designing systems that involve human-in-the-loop review, feedback loops, or measurable quality improvement. * You are knowledgeable about microservice architecture and best practices. * You have experience working with an RPC architecture. * You are comfortable with frontend development and have experience with JavaScript frameworks like React. * You have experience leveraging observability and monitoring tools like DataDog. * You enjoy mentoring and spreading knowledge to other engineers. * You are energized by building foundations that help other teams move faster and more safely. TECH YOU MAY USE * Python * Thrift * MySQL * AWS * AWS Bedrock * OpenAI, Gemini, Anthropic, or similar model platforms * JavaScript * React * Looker * GitHub * DataDog * Internal agentic tools and workflow automation platforms #LI-Remote Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $160,000—$180,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. ABOUT THE ROLE: The Care Pro Performance Partner Partner is an individual contributor role that serves as the primary owner of Care Pro performance management across the organization. Partnering cross-functionally to ensure consistent, fair, and compliant performance outcomes. This role applies independent judgment to resolve complex performance cases, proactively identify performance risks, and improve consistency and quality across performance management practices. This role involves partnering cross-functionally with HR, Operations, and Recruiting teams to prevent performance progression, balance CP experience with client care quality, and ensure fair, compliant, and timely performance outcomes. While this role does not manage people, it operates with significant autonomy and influence. KEY RESPONSIBILITIES: Performance Management & Case Ownership * Own end-to-end performance management for a range of performance issues including complex and escalated CP cases within a defined performance management framework. * Complex CP cases are defined as cases that include multiple event types and/or excessive and repetitive issues. * While escalated CP cases impact care consistency and scheduling needs for high touch clients, which requires immediate review and resolution. * Review and investigate performance events that impact client care experience. * Apply independent judgment within an established policy and escalation frameworks to determine appropriate corrective action, including coaching, warnings, and separation when necessary. * Occasionally utilize advanced judgment to adapt performance management approaches in unique scenarios that require deviation from the defined framework while maintaining compliance with company policy and employment standards/regulations. * Identify and perform handoff for protected and escalated scenarios to the appropriate teams [CPHR & Trust & Safety] within the determined handoff SLAs. * Ensure all performance actions are documented clearly, consistently, and in compliance with Honor policies and employment best practices. Performance Operations & Service Standards * Adhere to established KPIs and SLAs, including a 24–48 hour response time for all inbound CP performance inquiries and ticket outreach. * Manage a high-volume caseload, averaging approximately (90+ tickets closed per week, 130+ ticket comments/week) with thorough and compliant documentation. * Conduct consistent proactive outreach, averaging 45+ outbound calls per week, with an average talk time of approximately 7–8 minutes per call. * Maintain operational efficiency with an average case resolution time of approximately 6 days and an overdue ticket rate of less than 15%. * Balance productivity expectations with quality, ensuring performance decisions are timely, fair, and aligned with Honor policies. Proactive Performance Monitoring & Early Intervention * Proactively review individual CP performance history to identify repeat behaviors, emerging trends, and early risk signals. * Determine when early intervention is appropriate to prevent escalation or further client impact. * Surface trends, insights, and risks to relevant partners and leaders with clear recommendations. CPRM Partnership & Enablement * Partner closely with Care Pro Relationship Managers to reinforce consistent performance feedback and escalation standards. * Partner with CPRMs on identifying trending performance concerns and applying performance management frameworks effectively. * Lead targeted calibration or training sessions to improve consistency and confidence in performance-related conversations. Risk Awareness & Compliance * Identify potential employment risks, protected issues, or systemic concerns and escalate appropriately. * Maintain and apply base level knowledge of relevant employment protections and regulations regarding termination and employment status changes. * Successfully balance CP experience, client outcomes, Honor policy, and employment risk considerations when making performance decisions. ABOUT YOU: To succeed in the role, you’ll need: * 5–7 years of professional experience * 2+ years of experience managing performance, employee relations and/or HR operations in a high-volume distributed workforce. * Strong judgment and decision-making skills, including comfort navigating ambiguity and complex performance scenarios * Exceptional communication skills, with the ability to deliver difficult feedback clearly and compassionately * Strong cross-functional collaboration skills and the ability to influence without authority * High attention to detail and strong investigative and documentation skills * Comfort analyzing performance data, identifying trends, and translating insights into action * Strong sense of ownership and accountability for outcomes * Commitment to supporting Care Professionals while prioritizing safe, high-quality client care * Ability to thrive in a fast-paced environment with competing priorities Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $75,600—$84,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. ABOUT US Our mission is simple—we’re changing the way we care for our parents so they can live safely at home as they age. But how we accomplish our mission is anything but simple. Every day, we’re solving complex problems that don’t come with a playbook. Sound exciting? If you’re someone who shares our core values—Own the Outcome, Solve with Empathy, and Act with Honor—let’s talk. Founded in 2014, Honor is one of the fastest-growing non-medical home care companies in the U.S. We combine innovative technology with the local, personal touch of our partner agencies to transform a $30B industry that touches millions of families. Our platform powers everything from caregiver operations and workforce management to business intelligence, forecasting, and machine learning. At Honor, we’re not building technology for technology’s sake. We’re building technology that helps people deliver better care. THE OPPORTUNITY We’re looking for a Staff Data Engineer to help shape the future of Honor’s data platform. This role is focused on building the foundational data platform that powers analytics, machine learning, operational decision-making, and emerging AI capabilities across Honor. As a senior technical leader, you will define architecture, drive platform strategy, and lead the implementation of scalable systems that make trusted data accessible across the organization. This is an opportunity to join at a pivotal point in our evolution. We are modernizing our data platform, investing in cloud-native AWS services, and building the governance and data access capabilities needed to support the next generation of AI-powered and agentic workflows. You'll tackle complex technical challenges, influence company-wide architecture decisions, and help define how data is consumed across the business. WHAT YOU'LL DO BUILD AND EVOLVE OUR AWS-NATIVE DATA PLATFORM * Lead the architecture and development of scalable, secure, and cost-efficient data platforms on AWS. * Architect and optimize our Data Warehouse to support growing analytical, operational, and AI-driven workloads. * Define and implement Infrastructure-as-Code standards using AWS CDK. OWN DATA ORCHESTRATION AND DATA ENGINEERING FOUNDATIONS * Design and operate scalable orchestration frameworks using Airflow and FiveTran. * Partner with the Data Analytics team to establish data modeling standards and transformation practices using dbt. * Build reusable, maintainable data pipelines and workflows that enable rapid development and reliable operation. ENABLE TRUSTED DATA ACCESS THROUGH GOVERNANCE AND AI READINESS * Establish governance, metadata, lineage, and access patterns that make data discoverable, trustworthy, and easy to use. * Help define how both employees and AI-powered systems safely access and leverage company data. * Build the foundations that enable self-service analytics and future agentic workflows across the organization. DRIVE RELIABILITY, OBSERVABILITY, AND OPERATIONAL EXCELLENCE * Establish monitoring, alerting, and observability standards using Datadog and modern platform engineering practices. * Build scalable data quality frameworks that ensure confidence in business-critical data. * Continuously improve platform reliability, performance, and cloud cost efficiency. LEAD THROUGH TECHNICAL INFLUENCE AND PARTNERSHIP * Partner closely with Data Science, Analytics, Product, and Engineering teams to solve complex business problems through data. * Provide technical leadership, architectural guidance, and mentorship across the data organization. * Influence long-term platform strategy and engineering best practices across multiple teams. WHAT WE'RE LOOKING FOR * 8–10+ years of experience building and operating large-scale data platforms, pipelines, and warehouses in cloud environments, with deep expertise in AWS. * Proven track record leading complex technical initiatives and influencing architecture across teams. * Strong software engineering fundamentals and experience building production-grade systems. * Deep expertise in modern data warehousing, ELT/ETL architectures, and data platform design. * Experience operating data platforms with a focus on reliability, observability, data quality, and cost optimization. * Proven ability to leverage modern AI-assisted and agentic development tools to architect, build, and operate production-grade systems. * Experience partnering with data scientists, analysts, product managers, and software engineers to deliver business impact. * Demonstrated ability to navigate ambiguity, drive alignment, and lead through influence rather than authority. * Passion for building platforms that empower others and scale organizational impact. PREFERRED QUALIFICATIONS * Strong hands-on experience with Python, Amazon Redshift, AWS-native ETL technologies (including ZeroETL and DMS), Airflow, dbt, Datadog, Fivetran, and AWS CDK. * Experience designing data governance, metadata, lineage, or self-service data platforms. * Experience supporting AI, machine learning, or agentic workflow initiatives. * Experience leading platform modernization efforts in high-growth environments. * Experience as a Staff Engineer, Principal Engineer, Technical Lead, or Engineering Manager. WHAT'S NEXT? Sound like a fit? Apply below! #LI-AN1 Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $194,000—$220,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the role: As an HR Associate, you will respond to a high-volume of Care Pro inquiries across the employee lifecycle, including employment status changes, payroll and benefits, records keeping, policies and process, and maintaining compliance with government labor laws and regulations. This is a highly operational role that will require you to draw from your foundational knowledge of HR best practices to resolve inquiries and issues while delivering exceptional service and adhering to employment laws and best practices. This role requires a hands-on approach in investigating and resolving Care Pro (CP) complaints, identifying trends, and driving improvements in HR processes. If you are a problem solver who thrives in a fast-paced environment, this could be the role for you! This is a remote position, with several openings available to support our various markets. The role follows a Tuesday - Saturday schedule, 8:30 a.m. to 5:00 p.m. Central Time Zone. Flexibility to occasionally respond during evenings or weekends may be required. As a Care Professional HR Associate at Honor you will: Manage HR Escalations & Issue Resolution * Engagement in the full lifecycle of CP complaints and HR-related escalations, from intake to resolution, ensuring timely and effective outcomes. * Act as a key escalation point for employee relations concerns, ensuring appropriate de-escalation and resolution. * Assist in resolving CP complaints and escalate complex issues to senior HR team members as needed. * Identify trends in CP concerns and flag opportunities for process improvements to leadership. Provide HR Support and Process Ownership * Manage high-volume ticket processing (~100 tickets weekly) while maintaining quality and responsiveness. * Ensure timely responses to HR inquiries via phone, email, and text within the standard 24-hour SLA, including thorough documentation. * Collaborate cross-functionally with Payroll, Compliance, and Operations to troubleshoot payroll and benefits issues, including timekeeping and wage concerns. * Review and approve pending HRIS changes in Dayforce, ensuring accuracy in payroll-related updates such as direct deposit changes, wage adjustments, and sick leave requests. * Lead the full infection control cycle, ensuring CPs meet clearance requirements before returning to work. * Oversee the initial lifecycle stages of non-work-related injuries or illnesses, including requests for the ADA interactive process. * Initial ownership of intake for all leave of absence requests, including personal, medical, and FMLA, ensuring compliance with Honor policies. * Manage employee status changes, including resignations, terminations, and necessary documentation, while proactively communicating impacts to stakeholders to minimize staffing disruptions. Offer Strategic Support & Continuous Improvement * Coach market teams on best practices related to CP privacy and protected classes, ensuring compliance and consistency. * Present key trends and challenges to HR leadership, providing recommendations for process improvements. * Conduct risk mitigation reviews, identifying opportunities for employee support, accommodations, and early intervention for potential HR issues. * Own the processing of employment-related mail, including unemployment claims, CA-SDI applications, and returned paychecks. * Evaluate and process verification of employment requests, determining eligibility and appropriate response actions. * Maintain CP profiles in HRIS and Admin, ensuring data accuracy and generating reports as needed. We’re looking for you to bring: * 3+ years of professional experience (required) * 2+ years of customer service experience * 2+ years experience in HR * Bachelor’s degree, HR certificate, or equivalent experience * Outstanding communication and interpersonal skills * Strong problem-solver with ability to work independently as well as part of a team * Experience working in a high-growth company and the ability to adapt to ongoing change * Exceptional attention to detail and ability to balance multiple assignments * Excellent technical skills and ability to learn new systems quickly * Knowledge of HR best practices, systems, and protocols * Positive, can-do attitude, and professional telephone demeanor * Willingness to work on weekends on a consistent weekly basis * Flexibility to work at least one weekend day (required) The hourly hiring range for this role is $23.60 – $26.25. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program. At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. We are looking for a seasoned Platform Engineer with experience in designing, implementing, and maintaining scalable distributed systems & infrastructure. The platform engineering team builds and manages the infrastructure & core services that powers Honor’s Care Platform. Our charter is focused on providing foundational building blocks to enable the entire engineering organization to deliver reliably and efficiently. We also own build and deployment pipelines of our services, maintenance of various environments and their supporting infrastructure and serve as consultants to build the right abstractions for patterns of problems. This is a highly technical, hands-on role that requires a wide and deep experience in managing applications and infrastructure across cloud services. It requires deep practical knowledge of cloud platforms, advanced software design patterns & architecture, operations and automation, and containerization technologies like Kubernetes. The ideal candidate is driven by providing business value, is comfortable working with systems at varying levels of maturity, and appreciates making nuanced tradeoffs. You will be joining a small team of highly-skilled, enthusiastic, and passionate engineers with an opportunity to create an outsized impact in contributing to the future evolution of Honor’s Care Platform. What are we looking for in a candidate: * You thrive in a foundational role supporting diverse, cross-functional teams as your customers, possess exceptional problem solving and analytical skills. * At least 6 years of professional experience in a platform engineering team within a product-centric company. * Design and implement foundational patterns and libraries for Python applications, across a range of technologies from API services to event processing * Utilize Infrastructure as Code (IaC) tools to ensure reproducible and scalable environment setups. * Design and implement infrastructure for applications hosted on AWS, supporting event-driven systems, containerized services on Kubernetes, and serverless functions. * Develop and maintain robust CI/CD pipelines using tools such as Jenkins, ArgoCD. * Have experience automating the lifecycle management of code from development through production, including code promotion and configuration management. * Instrument observability through tools such as CloudWatch and DataDog to monitor and optimize application performance across multiple environments. * Scale infrastructure to meet increasing demand while managing cost effectively * Have experience defining, instrumenting and measuring standards for quality, security, scalability, and availability with a focus on delivering business value. * Have passion for delivering turn-key developer experience for local development * Keen interest in developing talent through mentorship * Strong written and verbal communication, tailored to a variety of audiences * A strategic thinker with a product-first approach and customer obsession. Some, or all, of these are true: * You have experience working with an RPC architecture * You work at or have worked at a technology startup and familiar with the challenges of evolving platform maturity * You have first hand experience navigating multiple distributed architecture patterns #LI-AN1 Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range $194,000—$220,000 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role: As Counsel, Litigation & Risk Management, you will help lead the company’s response to employment- related and operational disputes, and help proactively manage legal risk across a large, multi-state care network. You will partner closely with both HQ and Care operations teams to address pre-litigation disputes and litigation, provide practical advice on employment and compliance issues, and build scalable processes that reduce risk and support compliant growth. This role is critical to ensuring that Honor navigates an increasingly complex regulatory and litigation landscape while continuing to operate efficiently and compassionately at scale. You will have the opportunity to directly influence business practices, shape risk mitigation strategies, and work at the intersection of legal, operations, and technology. This is a remote role. Occasional time-sensitive matters may require responsiveness outside of standard business hours or travel. About the Team: The Care Platform Legal team provides practical legal support to Honor’s operations, People team, and leadership across a multi-state workforce. In this role, you will work closely with the Vice President, Deputy General Counsel (Care, Litigation & Employment) and a Risk Management & Litigation Specialist. You will also be part of the broader Legal, Standards, and Advocacy team, working collaboratively to support and advise on matters across the company. As Counsel at Honor, you will: * Manage and drive strategy for employment-related disputes (including wage & hour, discrimination, and retaliation matters) and improving outcomes through effective case assessment and resolution strategy, and identifying trends and root causes to inform proactive risk mitigation and operational improvements * Provide advice on non-employment claims, including service-related incidents, professional liability matters, and other operational risks * Draft and respond to attorney demand letters and other pre-litigation correspondence, partnering with internal stakeholders to develop strategy and position the company effectively * Partner cross-functionally with People, Operations, and leadership teams to provide practical, risk-balanced legal advice that enables compliant decision-making across the Care network * Identify systemic legal risks and develop scalable solutions, using data, technology, and trend analysis to reduce exposure and improve legal and operational practices at scale * Help manage outside counsel and litigation spend, ensuring high-quality representation while driving efficiency and accountability * Represent the company in administrative proceedings including EEOC, CRD/DFEH, and similar agencies, as necessary, delivering strong, consistent advocacy aligned with company strategy * Help the CPL team build and enhance legal processes, playbooks, and training materials, leveraging technology to increase consistency, speed, and clarity in how legal guidance is delivered across the organization * Support internal investigations and sensitive employee matters, providing sound judgment and clear guidance in high-stakes or ambiguous situations Leadership Principles You’ll Be Assessed On: * Fly high and dive deep - Ability to operate strategically while also digging into details, connecting day-to-day legal work to broader business goals * Balance Incremental and Radical Change - Uses sound judgment to make practical improvements today while identifying opportunities for more transformative, long-term solutions in the future * Identify Problems - Proactively spots issues, determines root causes where possible, and drives toward clear, effective solutions * Think Systemically - Considers the broader impact of decisions across teams and processes, ensuring solutions work at scale and support the business holistically We’re looking for you to bring: * J.D. and active bar membership, with 4–6 years of relevant legal experience * Strong employment law and litigation experience, including handling disputes and administrative claims (e.g., EEOC or state agencies) * Deep knowledge of California wage & hour law and familiarity with multi-state employment compliance * Experience drafting employment documents, or contributing to motions, pleadings, and litigation strategy * Excellent written and verbal communication skills, with the ability to translate complex legal concepts into practical business guidance * Intellectual curiosity; digs into issues, asks thoughtful questions, and challenges assumptions rather than taking things at face value * Practical, solutions-oriented mindset; partners with the business in a helpful, pragmatic way rather than taking a purely risk-averse approach Preferred: * In-house experience or advising high-growth, multi-state employers * Experience with related areas such as workers’ compensation, insurance claims, professional liability, or commercial disputes * Familiarity with healthcare, non-medical home care, or franchise models * Interest in technology, data, and AI-driven legal solutions The annual base salary range for this role is $171,900 - $191,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, Employee Assistance Program. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief. At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
ASSA ABLOY Group is a global leader in access solutions, powering secure identities for millions worldwide. Our brands deliver innovative products and services for physical and logical access control, secure authentication, and identity management. We foster a collaborative, inclusive, and dynamic work environment where creativity, learning, and career growth are encouraged. We value leadership at every level, encouraging our team members to take initiative, inspire others, and contribute to a culture of continuous improvement and shared success. We are looking for an AI/ML Engineer to drive the adoption of artificial intelligence across our products and internal engineering workflows. Join our skilled, international team of developers based in Stockholm (Sweden) or Krakow (Poland), dedicated to building next-generation products and access control systems. In this role, you will design, build, and deploy AI-powered product features while also enabling developers to work more efficiently through AI-assisted coding, agent-based systems, and automated workflows. You will work at the intersection of machine learning, software engineering, and product development, turning cutting-edge AI capabilities into practical, scalable solutions that deliver real business value. What you will do as our AI/ML Engineer: Take a proactive leadership role in coordinating AI/ML activities, mentoring junior team members, and sharing expertise to elevate team performance. Introduce AI tools and workflows that improve developer productivity and code quality. Design and implement AI/ML features embedded directly into our products Select, fine-tune, and integrate models (LLMs, classical ML, or hybrid approaches) into production systems. Ensure AI solutions are scalable, reliable, secure, and cost-efficient Build and maintain AI agents to assist with tasks such as Code generation and refactoring, Test creation, Code reviews and static analysis Help to iterate and improve on best practices for AI usage, governance, and responsible AI implementation. The skills and experience you need Minimum 5 years of experience in software engineering role. Solid understanding of ML fundamentals (training, evaluation, deployment) Experience working with large language models (LLMs) and AI APIs Programming experience (Python, Java, Go, or similar). Familiarity with cloud platforms and MLOps practices. Understanding of data pipelines, feature stores, and monitoring Familiarity with Agile development workflows (Scrum, Kanban, XP). Ability to work effectively in international teams, complete tasks with minimal supervision, and demonstrate creativity and a passion for learning. Degree in Computer Science, Software Engineering, or a related field. Strong command of written and spoken English. Nice to have: Experience building multi-agent or tool-using AI systems Knowledge of security evaluation methodologies, cryptography, Secure Elements, secure access control, identification, authentication, and PKI. What we offer: Opportunities to develop leadership skills – including mentoring, project ownership, and participation in strategic initiatives. Competitive salary and annual bonus. Private medical care, life insurance, and MyBenefit cafeteria system. In-house English classes, training budget, and broad learning and career development opportunities. Additional perks: weekly fresh fruit delivery, meal allowance, and discounts on company products. We review applications regularly, so don’t wait We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Elżbieta Łątka-Likh, Talent Acquisition Business Partner, at elzbieta.latka-likh@assaabloy.com Let’s create a safer and more open world - together! To find out more about us, visit www.assaabloy.com We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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