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Vill du kunna jobba när det passar dig – oavsett var du befinner dig? Hos oss får du möjligheten att arbeta på distans med flexibla arbetstider och själv välja hur du lägger upp din dag. Det passar perfekt för dig som vill kombinera arbete med studier, egna projekt eller livet utomlands. Vårt team är spritt över hela världen och drivs av friheten att styra sin egen vardag. Din roll Du arbetar med att boka möten åt företag. Allt sker online och du har tillgång till vårt virtuella kontor via Discord. Vi erbjuder 100% distansarbete Flexibla arbetstider Möjlighet att jobba var du vill Krav Flytande svenska Grundläggande teknisk förståelse Nyfiken? Läs mer här: https://www.p94group.se/lediga-tjanster/sales-development-representative-sdr
Vill du arbeta med teknik i framkant, hos ett globalt techbolag vars produkter används världen över? Nu söker vi dig som vill bli en del av Trimble, ett internationellt ledande teknikföretag som utvecklar avancerade lösningar inom bl.a. positionering, GNSS-teknik, geospatiala system, automatisering och högprecisionsmätning. Hos Trimble i norra Stockholm får du arbeta i en modern, ren och tekniskt avancerad produktionsmiljö med fokus på elektronik, optik, mekanik och testning. Detta uppdrag startar omgående! Du behöver inte ha lång erfarenhet, men du har sannolikt ett tekniskt intresse och gillar att förstå hur saker fungerar. Kanske har du skruvat, byggt eller mekat på fritiden, eller arbetat praktiskt i tidigare roller. Du får god introduktion och stöttning för att växa in i rollen, oavsett om ditt fokus blir montering, produktion eller testning. På WeStaff Sweden tror vi att rätt inställning är viktigare än långa CV:n, med motivation och nyfikenhet kommer du långt! Om tjänsten Som en viktig del av Trimble:s produktionskedja kan du komma att arbeta inom något av följande områden: - Montering av tekniska komponenter och delsystem (t.ex. kretskort, optiska moduler, mekaniska enheter) - Produktion enligt etablerade processer och standarder med fokus på finmekanik, ESD-säker hantering och hög precision. - Testning och verifiering av färdiga produkter enligt fastställda metoder, exempelvis funktionstest, RF-test, optiska test eller systemtest. - Kvalitetskontroll och avsyning där du säkerställer att allt uppfyller Trimble:s höga krav på prestanda och kvalitet. Arbetet kräver noggrannhet, ansvarstagande och ett strukturerat arbetssätt. Du jobbar både självständigt och i team. Tjänsten är på heltid, dagtid måndag–fredag, med omgående start. Exempel på arbetsuppgifter: - Finmontering av små tekniska komponenter inom elektronik/optik/mekanik - Funktionstestning av produkter i testutrustning eller mätinstrument - Grundläggande felsökning utifrån instruktioner - Följa arbetsinstruktioner, ritningar, processflöden och standarder (t.ex. ESD, ISO) - Bidra till ordning, säkerhet och kontinuerliga förbättringar - Samarbete med kollegor för att nå gemensamma produktionsmål Vem är du? Du är praktiskt lagd, kvalitetsmedveten och har lätt för att lära. Du tycker om att jobba med händerna, är metodisk och trivs i en miljö med tydliga rutiner och höga krav på precision. Kanske har du tidigare erfarenhet från produktion, elektronik, industri, verkstad, service eller finmontering, eller så har du ett stort teknikintresse och vill utvecklas i en teknisk roll på heltid. Krav: - Tekniskt intresserad och van vid praktiskt arbete - Svenska i tal och skrift - Tillgänglig för omgående start - Möjlighet att arbeta dagtid måndag–fredag Meriterande (men inte krav): - Erfarenhet av elektronik, optik, finmekanik eller testning - Vana av lödning, finmontering eller ESD-säker produktion - Erfarenhet av kvalitetskontroll eller arbete i renrumsliknande miljöer - Förståelse för ritningar, scheman eller arbetsinstruktioner - Körkort och tillgång till bil Ansökan Varmt välkommen med din ansökan via länken nedan! Urval sker löpande och tjänsterna kan tillsättas innan sista ansökningsdag. Observera att vi tyvärr inte kan ta emot ansökningar via e-post. Om Westaff Sweden Westaff Sweden är ett auktoriserat rekryterings- och bemanningsföretag med uppdrag över hela Sverige. Vi jobbar nära både kunder och kandidater för att matcha rätt person med rätt jobb. Hos oss får du en trygg anställning med kollektivavtal, försäkringar och goda utvecklingsmöjligheter. Läs gärna mer på www.westaff.se
Location: UK, Ireland, or Switzerland Remote; Full-Time About Us: Northflank is a production workload platform that gives developers a self-service way to build, deploy, and scale any workload on their cloud (AWS, GCP, Azure, etc.). We are a venture-backed company that has raised over $23 million from tier-1 venture capital firms, and our platform is already being used by tens of thousands of developers worldwide. Job Summary: We are seeking a technically-minded recent graduate to join our team as a Solutions Evangelist. In this role, you'll create comprehensive deployment guides and technical content while working directly with customers to ensure their success on the Northflank platform. This is an excellent opportunity for someone early in their career to join a high-growth startup and potentially transition into a software engineering role. Key Responsibilities: * Create high-quality technical guides and documentation showing developers how to deploy popular open-source projects on Northflank * Serve as the first point of contact for technical deployment questions from new customers * Lead technical onboarding sessions to help customers understand best practices for deploying on Northflank * Research and identify popular open-source projects that would benefit from deployment guides on Northflank * Become a product expert in Northflank's capabilities and the broader cloud-native ecosystem * Assist with technical demos during sales calls and customer meetings * Proactively identify common customer pain points and work with the product team to address them * Document and share customer success stories and deployment patterns * Build relationships with local developer communities through regular meetup attendance and participation * Gather and communicate customer feedback to the product team to influence product direction * Stay current with cloud-native technologies and Kubernetes best practices * Attend industry events and conferences to engage with the developer community (approximately twice per year) Why you should apply: * Opportunity to join a Series A startup backed by top-tier investors * Work alongside an exceptional engineering team solving complex problems * Clear path to transition into a software engineering or solutions engineering (customer-facing) role for strong performers * Exposure to cutting-edge cloud technologies and the broader developer ecosystem * Competitive compensation package including equity * Remote-first culture with opportunities for in-person collaboration * Travel opportunities to attend major industry conferences Path to Solutions Engineering or Cloud Infrastructure: While this role focuses primarily on technical content creation and customer success, it offers a unique opportunity to transition into a software engineering or customer-facing solution engineering position at Northflank. Strong performers who demonstrate technical aptitude will have the chance to work closely with our engineering team and potentially move into an engineering role. They’ll also have the option to become a solution engineer, where they will collaborate with sales teams to understand customer needs, design tailored technical solutions, and demonstrate product capabilities to drive successful sales engagements Minimum Qualifications: * Bachelor's degree in Computer Science or related technical field from a top university or equivalent experience * Experience with Kubernetes and containerization (through coursework, personal projects, or internships) * Exceptional written communication skills (in English) with ability to explain complex technical concepts clearly * Strong understanding of cloud computing concepts and DevOps practices * Must be located in or willing to relocate to a major metropolitan area to participate in local developer communities Benefits & Compensation: * £50-60k (or equivalent) * Equity Package * Flexible working hours and remote work options. * 31 days paid time off annually * Comprehensive benefits Diversity Statement At Northflank, we are committed to fostering a culture where every individual feels valued, respected, and supported, regardless of their background or identity. We are dedicated to providing equal treatment and opportunity throughout hiring, selection, and employment regardless of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other legally protected category. Northflank is an equal-opportunity employer.
Customer Service Representative – Husqvarna Construction Are you a service-minded and detail-oriented professional who enjoys working closely with customers, sales teams and internal stakeholders? At Husqvarna Construction, we are looking for a Customer Service Representative to join our Customer Care team and help deliver an excellent customer experience while ensuring smooth order and delivery processes. What We Offer At Husqvarna Construction, we believe that great results are achieved when people collaborate, share knowledge and support one another. You will join a close-knit Customer Care team consisting of colleagues across Sweden and Finland, working together to support customers and the sales organization. You will have the opportunity to develop broad expertise across customer service, logistics, systems and business processes while working in a collaborative environment that encourages learning, ownership and continuous improvement. About the Role As a Customer Service Representative, you are a key contributor to our daily business operations. You will serve as an important link between customers, sales teams, logistics partners and internal stakeholders, ensuring that customer inquiries, orders and deliveries are handled efficiently and with high quality. You will take ownership of customer cases from start to finish, proactively communicate updates, and help ensure a smooth customer experience throughout the entire process. Key Responsibilities Handle incoming customer inquiries via phone and email. Register, process and follow up customer orders. Provide information regarding pricing, availability and delivery times. Support the sales organization with order management, inventory status and customer-related matters. Manage returns, credits and customer follow-up activities. Coordinate deliveries, shipments and transportation solutions. Work with ERP and business systems to ensure accurate information and efficient processes. Collaborate closely with colleagues, internal stakeholders and external partners. Contribute to process improvements and share knowledge within the team. Support occasional projects, trade fairs and marketing-related activities. Who You Are We are looking for someone who enjoys helping others and takes pride in delivering excellent service. You are organized, accountable and motivated by solving problems while maintaining a high level of quality. You are curious and eager to learn, particularly when it comes to systems, products and technical information. You collaborate well with others, communicate clearly and contribute positively to the team environment. Qualifications Previous experience in customer service, order administration, or a similar customer-facing role – or a strong motivation to develop within customer support. Strong administrative and organizational skills. Ability to work efficiently across multiple systems and processes. Good technical aptitude and interest in learning technical products and documentation. Experience with ERP systems is beneficial but not required. Professional proficiency in Swedish and English, both written and spoken. Ability to work independently while being a collaborative team player. Location Jönköping How We Work We believe the best ideas happen when we're connected. We spend most of our time together in the office, creating space for collaboration, creativity, and fast decision-making. This is consistent across all our global offices and helps us maintain a strong culture, support learning and development, and ensure everyone has access to the people and resources they need to thrive. Development At Husqvarna Construction we strive to have a work environment that is inclusive and diverse, where we believe that our differences are our strengths. Our winning culture is important to us, which is why we go by the beliefs: We’re Bold, We’re Dedicated and We Care The Application Apply as soon as possible, as we apply ongoing selection. Please note that applications are not accepted via email due to GDPR regulations. For questions regarding the position, please contact Hiring Manager Sofia Runn, Customer Care Manager at Sofia.Runn@husqvarnagroup.com For questions regarding the recruitment process, please contact Recruiter Katarina Engberg at katarina.engberg@husqvarnagroup.com About Husqvarna Construction Division For more than 325 years we have driven innovation and technology development exceeding end-customers’ expectations. Husqvarna Construction, a division of the Husqvarna Group, is a world leader in machinery and diamond tools for the construction and stone industries. The foundation is built on product and technology leadership ensured by high investment levels in user-focused product development to offer professional end-users the most effective and efficient solutions. Products and services are distributed globally on all relevant sales channels. Please read more at https://www.husqvarnaconstruction.com/int/
Surgical Science is a global organisation and leading provider of medical training simulations and software solutions. Surgical Science is listed on Nasdaq First North Growth Market. Together with healthcare partners and customers in more than 90 countries, we enhance patient safety and healthcare outcomes through evidence-based, state-of-the-art simulation technology that improves clinical proficiency and performance - enabling safe and effective training without putting patients at risk. Our solutions are used by medical training centres, universities, hospitals, and the medical device industry for practice, assessment, and certification. With offices in Gothenburg (HQ), Stockholm, Tel Aviv, Cleveland, Cardiff, and Shenzhen, we are a fast-growing and stable organisation in a rapidly evolving world. We foster a hybrid work culture that supports onsite and remote collaboration across teams and time zones. Job Overview This role focuses on hands-on support of our medical simulators throughout the customer lifecycle. You will be involved in pre-sale demonstrations, post-sale Installation and training, and ongoing customer education. The position is customer-facing, requires frequent travel, and involves close collaboration with internal teams and regional partners. This position will be based in Gothenburg, Sweden, but we may also consider candidates based in Stockholm. Responsibilities Deliver pre-sale product demonstrations to customers, partners, and distributors, often with doctors, clinicians and medical industry professionals. Conduct post-sale training sessions, including on-site and online trainings Support simulator installations, workshops, and customer onboarding activities Serve as a product and application expert, providing guidance on system usage and best practices Participate in regional and international conferences, exhibitions, and customer events Share customer feedback and field insights with Sales, Product, and R&D teams Your profile We are looking for a dynamic and adaptable professional with experience in clinical or field-based training. Prior clinical experience is highly valued, enabling effective collaboration with healthcare and industry professionals. You thrive in a fast-paced international environment and combine strong technical aptitude with excellent communication, organizational, and training skills. Qualifications & Experience Educational or professional background in healthcare, life sciences, medical technology, or related fields (e.g., biology, medical sciences, biomedical/medical engineering, nursing, or medicine) Experience in customer-facing roles such as training, clinical support, application support, or education is advantageous Experience working with medical devices, simulators, or other advanced technical systems is considered a strong asset Strong presentation, communication, and instructional skills Technical aptitude with the ability to troubleshoot and resolve system-related issues Excellent organizational and time-management skills Fluent in English; additional languages are an advantage Willingness and ability to travel frequently (approximately 50–60%), often on short notice, primarily within Europe Personal Attributes Self-driven, reliable, and responsible Customer-oriented with strong interpersonal and relationship-building skills Adaptable and comfortable working in an international environment with changing priorities and schedules Curious, hands-on, and motivated to continuously learn new technologies Why join us? A meaningful and technology driven mission. Our technology combines the intersection of software and healthcare. A role like nothing you will have experienced. Travel around the world to support global healthcare institutions. We offer trust, autonomy, and career growth. Surgical Science as an employer Surgical Science is a global and continuously expanding organisation. You will be part of a dynamic, creative environment where we make sure to allow all employees to influence and contribute with their own unique experiences and knowledge. Guided by our core values - curiosity, respect, and perseverance - we strive to empower our people by recognising their strengths, supporting their growth, and creating opportunities to make a real impact. We invite you to join us on this exciting and meaningful journey - to shape the future of medical training and improve care for patients around the world. Apply today! If you think you would fit our fantastic team and enjoy our work environment, apply as soon as possible as recruitment is ongoing. Let us meet and work out together whether we are a match! We kindly request that you apply with a CV in English.
ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE As a Deployment Strategist Lead, you'll be fully responsible for opening up a new market for ElevenLabs, and building a team to make it happen. This is a senior position in which you’ll operate as if a co-founder, working alongside an experienced sales leader, of an effective startup moving from 0 -> 1 within our broader org, aiming to deploy our voice AI technology at the most strategic customers in the market against their most challenging problems. All the while you’ll be able to leverage support from the rest of ElevenLabs to accelerate. You will be responsible for hiring the team you need, winning the first customers in the market and ensuring that our product generates impact for them. No two days are the same, but you should expect to: * Meet with strategic customers to understand their critical audio and voice AI needs and locate their biggest pain points. * Build and lead a team of forward deployed engineers within the region. * Identify relevant use cases through deep engagement with customer problems and workflows, and work with Engineers to implement our voice and audio AI technology into innovative solutions. * Design and architect bespoke integrations for customers, ensuring our technology fits seamlessly into their products and operations. * Guide customers on best practices for implementing our voice and audio AI models to maximise their effectiveness. * Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives. * Collaborate with our Research and Product teams to incorporate field insights into ElevenLabs' software products and AI models. * Build and deliver compelling demos of our voice and audio AI technology to new and existing customers. * Scope out potential applications in new industries and expand our AI solutions across different sectors globally. * Take full ownership of end-to-end execution of major projects for our most strategic partners, working hands-on to deliver high-impact solutions. * Collaborate daily with our customers' engineering and executive teams to ensure optimal implementation of ElevenLabs' technologies. REQUIREMENTS * Executive Stakeholder Engagement: Proven experience engaging and influencing C-suite and VP-level stakeholders, both internally and at customer or partner organizations. * People Leadership: Demonstrated ability to hire, develop, and manage high-performing technical teams while fostering a collaborative and results-driven culture. * Basic proficiency in Python and understanding of API integration to implement scripts and help with prototyping/demo building. * Excellent communication and problem-solving skills, especially in terms of ability to summarise complex technical concepts and using logic in pursuing optimal solutions. * Strategic and Commercial Awareness: Ability to align technical strategy with business objectives, with an understanding of deal structures, go-to-market motions, and revenue impact. * Technical aptitude to quickly understand our voice and audio AI models and their applications. * Nice-to-have: Partner Ecosystem Development: Experience identifying, building, and nurturing relationships with system integrators, resellers, and technology partners to drive market growth.
ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE As a Deployment Strategist, you'll work as part of a driven and creative team of Forward Deployed Engineers, Go to Market professionals, Product Engineers and other Strategists to deploy ElevenAgents, our enterprise AI platform, against the challenging problems our customers face. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the existing workflows are, what the product needs, what users are motivated by, and where the impact could be. No two days are the same, but as a Deployment Strategist you can expect to: * Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents. * Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close. * Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team. * Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life. * Guide customers on best practices for deploying our products (e.g. ElevenAgents); including agent design, agent orchestration, production readiness to maximize adoption and impact. * Scope out potential applications in new industries and expand our AI solutions across different sectors globally. * Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives. * Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap. * Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers. * Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes. Requirements * 3+ years of experience working with customers in a technical capacity. Direct enterprise customer experience is preferred. * Experience in product development, delivery, and change management * Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners. * Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams. * Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions. * A proven track record of taking ownership of complex, ambiguous projects and delivering results. * Adaptability to work across different customer environments, industries, and technical use cases. * Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks. * Ability to creatively map enterprise use cases and workflows to AI systems
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Account Manager Location: Abuja Work Mode: Hybrid Job Purpose The Account Manager serves as the primary trusted advisor and ongoing point of contact for Moniebook customers post-onboarding. This role is accountable for driving long-term customer satisfaction, retention, and growth by ensuring customers maximise value from the Moniebook solution, achieve their business objectives, and remain engaged, successful partners. Operating as a proactive customer advocate, you will own the customer relationship lifecycle, monitoring signals, conducting regular business reviews, identifying expansion opportunities, resolving issues, and driving feature adoption that deepens product stickiness. Success is measured by customer retention (churn prevention), Net Promoter Score (NPS), expansion revenue (upsell/cross-sell), and customer satisfaction (CSAT) scores. Key Responsibilities * Customer Relationship Ownership: Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with key stakeholders (business owners, managers, staff) through proactive communication, responsiveness, and genuine commitment to their success. * Proactive Customer Engagement & Support: Regularly check in with customers to assess satisfaction, understand evolving needs, provide guidance on best practices, and address questions or concerns before they escalate. Be the first responder for customer queries and issues, delivering quick, efficient solutions. * Adoption & Value Realization: Drive ongoing adoption of Moniebook features by educating customers on underutilised capabilities, sharing relevant use cases, and providing training refreshers. Monitor usage data to identify adoption gaps and proactively intervene to increase engagement and product stickiness. * Customer Health Monitoring & Risk Management: Track customer health signals, including login frequency, transaction volume, support ticket trends, and feature adoption. Identify at-risk accounts showing signs of disengagement or dissatisfaction, and implement targeted retention strategies to prevent churn. * Quarterly Business Reviews (QBRs): Conduct structured business review sessions with customers to analyse their usage data, showcase ROI and value delivered, align on business goals, surface insights and recommendations, and co-create success plans for the upcoming period. * Revenue Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs, business growth, and product usage patterns. Collaborate with Sales to introduce additional features, premium tiers, or complementary products that drive incremental revenue and customer value. * Issue Resolution & Escalation Management: Troubleshoot technical issues, configuration challenges, and operational questions. Coordinate with Product, Engineering, and Support teams to resolve complex issues while maintaining transparent communication with customers and managing their expectations throughout. * Customer Advocacy & Voice-of-Customer: Serve as the internal voice of the customer by collecting and synthesising feedback, feature requests, pain points, and competitive insights. Share these with Product and Leadership teams to inform product roadmap decisions and business strategy. * Renewal Management: Own the renewal process for assigned accounts, ensuring contracts are renewed on time with minimal friction. Proactively address renewal concerns, negotiate terms where appropriate, and secure long-term commitments that reflect the value delivered. * Continuous Learning & Product Expertise: Develop and maintain deep expertise in Moniebook's product capabilities, retail industry trends, competitive landscape, and customer success best practices. Participate in team training, product updates, and AM strategy initiatives to continuously elevate your impact. Qualifications * 3 - 5 years of experience in customer-facing roles such as customer success, account management, customer support, or client services (SaaS or retail technology experience strongly preferred) * Proven track record of managing customer relationships, driving retention, and achieving customer satisfaction targets * Strong interpersonal and communication skills with ability to build trust, influence stakeholders, and navigate difficult conversations with empathy and professionalism * Excellent problem-solving and conflict-resolution skills, able to diagnose issues, think critically, and deliver practical solutions under pressure * Technical aptitude with ability to quickly learn software products, troubleshoot issues, and effectively demonstrate product features to diverse audiences * Strong organizational skills and ability to manage multiple customer accounts, priorities, and projects concurrently without compromising quality * Data-driven mindset, comfortable analysing customer usage data, identifying trends, and translating insights into actionable strategies * Self-motivated, proactive, and results-oriented with strong sense of ownership and accountability for customer outcomes * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) About You * You're genuinely customer-obsessed, you measure your success by your customers' success and take personal pride in their achievements * You're a relationship builder who naturally earns trust, listens deeply, and makes customers feel heard, valued, and supported * You're proactive and anticipatory, you don't wait for problems to escalate; you spot early warning signs and intervene before customers consider leaving * You're commercially minded, you understand the business value of retention and expansion, and you're comfortable having revenue conversations with customers * You're a problem-solver at heart, you stay calm under pressure, think critically, and find creative solutions to complex customer challenges * You're organised and disciplined, you manage your book of business methodically, follow through on commitments, and never let important details slip through the cracks * You're collaborative and team-oriented, you work seamlessly across departments to deliver exceptional customer experiences and achieve shared goals * You're resilient and adaptable, you thrive in dynamic, fast-paced environments and view challenges as opportunities to learn and grow What Success Looks Like * Maintain >95% gross retention rate (GRR) across your customer portfolio, with proactive churn prevention strategies that keep customers engaged long-term * Maintain >80% active rate across your customer portfolio * Consistently identify and close upsell/cross-sell opportunities that drive 10-15% net revenue retention (NRR) growth annually within your accounts * Drive measurable increases in feature adoption across your accounts, with customers actively using 4+ core Moniebook capabilities that maximise platform value * Execute timely, friction-free renewals with 100% on-time contract completion and minimal escalations to leadership * Your customers become promoters, willingly providing references, testimonials, case studies, and referrals that support sales and marketing efforts * You regularly share customer insights that influence product decisions, contribute to CS process improvements, and mentor junior team members to elevate overall team performance What we can offer you Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning: We have a learning-and-development-focused environment, with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the operations lead. * A behavioural and technical interview with the business lead. Moniepoint is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. Our Care Pro Hiring Associate team manages a high-volume hiring pipeline, helping Care Professional candidates navigate from application through onboarding completion. This role is critical in building rapport with candidates, providing proactive and reactive support, and ensuring all required documentation is accurate and compliant for state and national regulations. Hiring Associates are accountable for meeting key hiring KPIs, including conversion rates, time-to-hire, and weekly hiring goals, by combining personalized engagement with operational excellence. In addition to direct candidate support, this role provides central operational support by co-managing voicemails, tickets, and emails from candidates needing assistance. The Hiring Associate plays a pivotal role in ensuring priority candidates move efficiently through a tech-enabled, hiring process, leveraging automated workflows to remove barriers and drive hiring outcomes. This is a fully remote role. You can work from anywhere in the US but you must be able to work the current available shift based on your respective time zone. We are currently hiring for the following shift: Friday - Tuesday 6AM - 3PM CT OR 7AM - 4PM CT. (Must be able to work weekends and a full 5 day schedule) Responsibilities: * Provide proactive and reactive support to candidates, addressing barriers, answering questions, and guiding candidates through critical hiring milestones to increase conversion. * Monitor and manage candidate progression through various systems, proactively intervening where necessary to ensure priority candidates move efficiently through the funnel * Review submitted documents and conduct all state-regulated compliance checks for each qualified candidate, ensuring documentation meets audit standards for state and national requirements. * Proactively re-engage candidates, seek referrals, and utilize strategies to increase hiring in high-need markets * Provides central operational support by co-managing voicemails, tickets, and emails from Care Pros needing assistance throughout the hiring process, ensuring timely and accurate resolution of inquiries. * Actively participate in ongoing pilots and experiments designed to improve hiring outcomes, including testing new assessment methods, referral strategies, or workflow changes. QUALIFICATIONS & COMPETENCIES * High School Diploma or GED * 2+ years of experience in a recruiting, hiring, onboarding, sales or customer support role managing a high volume of candidates or clients * Strong experience building rapport and providing exceptional customer service through phone, text, email, and virtual interactions * Excellent verbal communication skills; able to convey complex hiring and compliance information clearly to candidates, both one-on-one and in group settings * Strong organizational skills to manage multiple candidates at various stages, tracking their progress and providing timely follow-up to meet hiring goals * Excellent attention to detail to review candidate documentation for compliance and accuracy, ensuring readiness for state and national audits * Strong problem-solving skills; able to identify and resolve candidate barriers, escalate when necessary, and keep hiring timelines on track * Demonstrated ability to manage competing priorities and workload independently, with proactive escalation when additional support is needed * Adaptable to change and comfortable working in a fast-paced, evolving environment; willing contributor to continuous improvement efforts and pilot projects * Strong technical aptitude; able to learn and navigate applicant tracking systems, CRM tools, and other hiring automation platforms efficiently * Preferred: Experience in home care, caregiving, or regulated industries requiring compliance documentation Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hourly Hiring Range $25.30—$28.80 USD At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.
Job Description WHAT YOU’LL DO We are looking for a Data Analyst to join our team for a fixed-term duration of 14 months, covering a parental leave. You’ll bring a solid technical foundation, problem-solving aptitude, and a passion for contributing to a collaborative team environment within sustainability topics. The primary focus is developing high-quality analyses that meet our Resource Use and Circularity sustainability needs and technological standards. You will be contributing to the short- and long-term priorities aligned with the PI roadmap. Some of your responsibilities will include Understanding the added value of product / team’s work. Following up OKRs through setting and following up KPIs. Data discovery, building data products, testing and evaluating model outputs, in collaboration closely with other roles in the product / team, i.e. DE, Business Expert, etc. Solving complex problems by turning vast amounts of data into business insights through advanced analytics and effectively communicating findings to a variety of stakeholders. Framing the problem together with stakeholders, exploring large data sets, preparing data for own analysis. Creating and maintaining documentation related to your work to ensure that stakeholders have the necessary information to understand the data & analysis of input/outputs. Sharing knowledge in Communities of Practice, thereby enriching collective understanding and fostering a culture of continuous learning. WHO YOU’LL WORK WITH You will be part of Tech Sustainability team in Corporate Tech Domain. You will work closely with the data analysts from all sustainability areas and the program manager and data engineer from your scope. WHO YOU ARE We are looking for people with… Academic degree in Statistics, Engineering or related field. Proficiency in Power BI as data visualization and reporting tool. High proficiency in SQL. Proven ability to independently lead data projects, maintain strong relationships with business stakeholders, and design technical solutions that address complex business requirements. Strong experience with data modelling, and different connectors for data solutions (Big Query, SharePoint). Experience with Google Cloud environment, data quality and testing. It is also preferred to have... Working knowledge of Python and/or R for data analysis, automation, and statistical modelling. Experience working with sustainability data or CSRD legal reporting. Experience with BigQuery, Dataform, dbt, or similar cloud-based data transformation frameworks. Knowledge of data governance, data lineage, metadata management, and master data management practices. Understanding of sustainability reporting standards and regulations (e.g., CSRD, ESRS). And people who have… Experience working in agile, iterative product development environments. A Proactive, ownership-driven attitude with the ability to manage ambiguity and adapt quickly to change. Curiosity and a continuous improvement mindset. A collaborative approach, always looking for ways to enhance the product and the team’s ways of working. WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. All our employees are included in our H&M Incentive Program (HIP) All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. A dynamic, entrepreneurial environment where your insights directly influence strategic decisions. A collaborative culture that values innovation, continuous learning, and knowledge sharing. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
At Sigicom, we develop market-leading measurement technology within construction and infrastructure. Our sensor systems monitor vibration, noise, dust, and temperature across some of the world's most demanding infrastructure projects – from metro tunnels to bridges and buildings. Since 1981, we've combined deep technical expertise with close customer collaboration, and today we're a global company operating across seven countries. We're now looking for a Senior Electronic Design Engineer to help shape the next generation of our INFRA system and contribute to our vision of becoming the world leader in measurement solutions. About the Role You'll join a development team of nearly 30 engineers covering software, hardware, firmware, mechanical engineering, automation, and testing. We work in an agile setup with Scrum and cross-functional product teams, moving naturally between your core discipline and the teams driving individual products forward. Within the electronics group, you'll work across the full product lifecycle – from concept and schematics through PCB layout, industrialization, and manufacturing. Product development is driven by close dialogue with our customers, and you'll collaborate regularly across the organisation. What You'll Do Develop and maintain schematics, select components, and lead PCB design and layout Build digital hardware solutions with a focus on low-power design Design analogue circuits for precision measurement Develop power supply solutions for battery-operated systems What We're Looking For You're technically curious and driven to keep developing. You value continuity and are motivated by seeing a product through from idea to finished solution. To thrive in this role, we also believe you are open, pragmatic, and bring fresh thinking. We also believe you have: At least 8 years of experience in electronics design and development Strong background in both digital and analogue electronics Hands-on knowledge of RF and wireless communication technologies Experience with EMC, compliance, and relevant certifications Familiarity with testing and an aptitude for programming Ability to work independently and manage technical documentation with care Fluency in English is required; Swedish is a strong plus. What We Offer Sigicom is a stable, privately owned company with an open and welcoming culture, where people genuinely thrive and tend to stay. Our success is built on our people, and we strive to offer a modern and flexible work environment, an inclusive company culture, and a focus on individual development. Our HQ is in Älvsjö, just south of Stockholm, where most of us are based. We work closely with colleagues across our offices in France, the UK, Denmark, the Netherlands, Canada, and the US. We offer a hybrid setup and a strong benefits package. Apply Does this sound like a role for you? We review applications on a rolling basis, so don't hesitate to reach out today. Please note that we'll be on vacation during weeks 29–32 and will be in touch after that. For questions, contact Johanna Ottosson at johanna.ottosson@ants.se.
At Dexory, we're building the future of warehouse automation. We believe real-time data will transform how goods move around the world. Our robots capture live data inside warehouses, helping companies track, measure, and locate items instantly—creating a "digital twin" of entire operations. We're a fast-growing robotics company backed by leading European investors, and we're expanding quickly as we bring this technology to customers around the world. We're looking for people who enjoy hands-on assembly work, take pride in building high-quality products, and want to develop a long-term career as an Assembly & Build Technician. Apply now and help us build the next generation of warehouse robotics. ABOUT THE ROLE This is a hands-on, Monday to Friday role within our electro-mechanical production team based in Wallingford. As an Assembly & Build Technician, you'll help build our robots from the ground up, assembling mechanical and electrical components into finished robotic systems. You'll follow detailed build instructions, carry out quality checks, and work closely with the wider production team to ensure every robot meets our high standards. This role is ideal for someone with a minimum of 1 year of hands-on assembly or manufacturing experience who wants to continue developing their career in assembly and production within an exciting robotics company. You'll be based at our workshop in Verda Park 5 days per week. A full UK driving licence is beneficial but not essential. WHAT YOU'LL BE DOING * Building and assembling mechanical and electrical components used in our robots * Assembling complete robotic systems following detailed work instructions * Carrying out quality inspections throughout the build process * Testing assemblies and identifying any issues before final build * Supporting fault finding and rework where required * Working collaboratively with the wider production team to achieve build targets * Maintaining a clean, organised and safe working environment WHAT WE'RE LOOKING FOR ESSENTIAL * A minimum 1 year of experience in an assembly, manufacturing or production environment * Experience using hand and power tools * Good mechanical aptitude and attention to detail * Ability to read and follow work instructions accurately * Strong work ethic with a positive, reliable attitude * A collaborative team player who enjoys practical, hands-on work DESIRABLE * NVQ, Diploma or Apprenticeship in Engineering, Manufacturing or a related discipline * Experience in electro-mechanical assembly * Experience working within a quality-focused manufacturing environment * Full UK driving licence WHAT YOU'LL GET * The opportunity to build cutting-edge robotic technology used by global customers * Ongoing training and development within a growing robotics company * A supportive and collaborative production team * Long-term career development as an Assembly & Build Technician * Opportunities to broaden your technical skills as our products continue to evolve BENEFITS Starting from the interview process and continuing throughout your career with us, you'll work by our four Operating Principles: * Performance: High standards, outstanding results * Impact: Big challenges, bigger results * Commitment: All in, every time * One Team: One mission, shared success Joining Dexory isn't just about technical ability—it's about embracing challenges, working together, and helping shape the future of warehouse automation. You'll also receive: * Private healthcare via Bupa with a 24/7 medical helpline * Life insurance * Income protection * Pension: 4%+ employee contribution (with salary exchange option), 5% employer contribution * Employee Assistance Programme providing mental wellbeing, financial and legal support * 25 days annual leave * Complimentary meals provided onsite in Wallingford * Regular team events, plus snacks and refreshments in the office EQUAL OPPORTUNITIES Dexory provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by applicable law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training and career development. Please note: We are unable to provide sponsorship or relocation for this role.
The role… At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the property General Manager. The AGM oversees service standards, operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, an Assistant General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As an Assistant General Manager, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Assistant General Manager works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities. A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimize performance and profitability. Main Duties * Strategic business partner and influential leader who communicates effectively with internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation * Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews * Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards * Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities * Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by local General Manager * Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance Required Skills/Qualifications * At least 7-10+ years managing high-volume Food and Beverage (F&B) and experience managing operations specific to; Front Office, Rooms, Housekeeping, Maintenance and Reservations * Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests * Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning * Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys * Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. * Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable * Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
The role… At Soho House, the Cecconi's General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at the public restaurant Cecconi's. Including day-to-day staff management, a Cecconi's General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As Cecconi's General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Cecconi's General Manager works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities. A successful Cecconi's General Manager will collaboratively partner with the Executive Chef, Director of Operations and COO to develop strategic business objectives and goals that result in optimizing the business’ performance and profitability. Main Duties * Influential leader and strategic business partner to internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation * Responsible assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff. * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards * Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities * Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any “big moment” such as winter roof conversions, Halloween, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff * Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and over all experience * Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance Required Skills/Qualifications * At least 10+ years managing high-volume Food and Beverage (F&B) or multi-unit operations * Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests * Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning * Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys * Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. * Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable * Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
The role… At Soho House the Food & Beverage Director is responsible for maintaining the local properties food and beverage (F&B) operation in conjunction with the General Manager. As the Food & Beverage Director, your primary responsibility is to uphold Soho House service standards and create an approachable yet elevated atmosphere for members, guests and staff within the Club, Roof, Events Space and/or Room Service (if applicable). In this role you will also oversee forecasting, business improvement plans and manage payroll/labor, budgets and revenue. A successful Food & Beverage Director is a proven leader who thrives in fast-paced and demanding work environments. Someone who is not afraid of rolling up their sleeves to get the job done, customer centric, keen eye for detail while also encompassing a strong business acumen and problem solver. Main Duties * Partner with General Manager to develop, enhance and create systems that encourage efficient and effective service standards that elevate members, guests and staff experience * Implement and lead staff training to educate on product awareness to Soho House & Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic” and “Club School.” * Collaborate interdepartmentally to ensure all member and guest experiences are supported by various members of the team and are briefed on expectations to always execute top-notch service * Partake in the recruiting process by identifying talent gaps working with People & Development/Recruitment to attract/acquire talent as well as provide interview evaluation following the interview * Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated and approachable * Adhere to local and state regulated Health & Safety guidelines as well as Soho house & Co. global standards by liaising with internal and external stake holders to promote a clean and safe work environment * Develop innovative revenue channels that result in profit streams and support achieving/overachieving goals * Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns Required Skills/Qualifications * Must have 5+ years’ experience in food & beverage operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment * Must have excellent interpersonal/relationship building skills * Must have supervisory, coaching and staff development experience * Must have a strong business aptitude * A four-year Degree in Hospitality and/or Restaurant Management preferred, but not required Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
The role… At Soho House, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, the General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The General Manager works very closely with internal and external stakeholders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities. A successful General Manager will collaboratively partner with the Executive Chef, Head of Operations and COO to develop strategic business objectives and goals that result in optimizing the business’s performance and profitability. Main Duties * Influential leader and strategic business partner to internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation. * Responsible assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff. * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards. * Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities * Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any “big moment” such as winter roof conversions, Halloween, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff. * Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and overall experience. * Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance * Performs other duties as assigned by supervisor/manager. Required Skills/Qualifications * At least 10+ years managing high-volume Food and Beverage (F&B) or multi-unit operations. * Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests. * Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively providing support to the team in terms of growth, development and success planning. * Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys. * Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. * A creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable * Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
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