Head of Partner Growth

TransferGo is a growing fintech scale-up on a mission to champion financial freedom with care. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 14th year, with close to 400 employees in offices across Europe and the UK, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families.  We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better.  Why TransferGo We exist for people in between places — migrants, expats, students, returning families and international professionals building a life abroad while continuing to support life back home. For over a decade, TransferGo has built products for that reality: cross-border transfers, multi-currency accounts, cards, newcomer banking and a growing financial ecosystem serving international communities across multiple markets. Today, we're evolving beyond remittance into a broader financial platform — and we're evolving how we grow. We believe the future of growth won't be built only through paid media. It will be built through trusted voices, communities, creators, partners and customer advocacy. That's why we're investing in Partner Growth as a strategic acquisition engine for the next chapter of TransferGo. About the Role Partnerships are one of the biggest untapped growth opportunities at TransferGo. Across affiliates, creators, publishers, communities, strategic partners and referral ecosystems, we see the potential to build a growth engine that compounds over time — one that becomes increasingly efficient, trusted and difficult to replicate. We're looking for the person who will build it. What We're Looking For * 5+ years of experience in affiliate marketing, partnerships, or performance marketing. * Proven track record of building and scaling acquisition partnerships and delivering measurable growth. * Strong commercial mindset and ability to structure win-win partner relationships. * Experience working with affiliate networks, publishers, creators, communities, or other partner ecosystems. * Data-driven and comfortable with attribution, incrementality, and unit economics. * Familiarity with affiliate platforms and tracking tools is a strong plus. * AI-native mindset and curiosity to automate workflows and accelerate execution. * Comfortable operating cross-functionally and building from scratch in a fast-moving environment. * Hands-on attitude with the ability to switch between strategy and execution when needed.   What You'll Own Partner Growth You will build TransferGo's partnership acquisition engine. This includes: * Affiliate strategy and growth. * Publisher partnerships. * Strategic acquisition partnerships. * Performance-based creator programmes. * New partner acquisition channels and experiments. Your goal is to create a diversified portfolio of acquisition partners that generates predictable and scalable growth. Affiliate Marketing Affiliate will be your largest and most important growth lever. You will: * Build and scale the affiliate programme. * Recruit and grow high-value partners. * Design partner economics and incentive structures. * Improve tracking, attribution and partner performance. * Test new partner categories and acquisition models. * Turn affiliate into a significant contributor to customer acquisition. Influencer Frameworks TransferGo's Hub Managers own local creator relationships and execution. You will own the system that helps them succeed. You will: * Create influencer playbooks, frameworks and standards. * Define partnership economics and commercial models. * Improve performance measurement. * Shift creator partnerships toward performance and hybrid structures. * Help markets turn creator activity into measurable growth. Growth Systems You will build the infrastructure that allows partnerships to scale. This includes: * Partner attribution and measurement. * AI-powered partner discovery and outreach. * Performance reporting and forecasting. * Fraud and quality controls. * Commercial testing frameworks. * Partner operating models. Your goal is to increase the speed at which TransferGo discovers, validates and scales partnership opportunities. What Success Looks Like Twelve months from now: * Affiliate has become a meaningful and growing acquisition channel. * Partner acquisition contributes a larger share of total customer growth. * Creator activity across markets is more measurable and performance-oriented. * More partnerships operate on performance-based or hybrid commercial models. * Partner economics are clear, trusted and scalable. * AI-enabled workflows have increased team productivity and growth velocity. * TransferGo has built a partnership engine that compounds rather than relying on one-off campaigns. What we offer * Competitive Salary: Starting from 19,930 - 29,000 PLN (gross) per month, depending on experience; * Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one. * Annual Development Budget: €1,000 to invest in your personal and professional growth. * Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office two days a week. * Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along! * Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration. * Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change. At TransferGo, we are committed to the equal treatment of all current and prospective employees. We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity,  marriage, civil partnership or any other protected category. We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo. We look forward to meeting you! Please note that all data collected will be handled in accordance with our candidates privacy policy (https://www.transfergo.com/privacy-policy/overview) and will only be used for the purpose of evaluating your candidacy. The data will be securely stored and deleted according to retention timeframe set in the candidates privacy policy. If you have any questions or concerns regarding this, please feel free to reach out by replying or via dpo@transfergo.com

About Qover We are Qover, a leading insurtech scale-up that has raised $100 million. With an international team of 150+ colleagues based in Brussels and beyond, we help companies orchestrate digital embedded insurance experiences — creating meaningful connections with their community and enabling their success. Since Qover was founded in 2016, our co-founders have had a clear vision of the future of insurance: it must be simple, transparent, and accessible across borders — a global safety net. Our platform protects 15M+ users across 32 European countries and works with longstanding partners like Revolut, Mastercard, BMW, Canyon, and Monzo, among many others.     The Role Qover's Customer Growth function is evolving from an operationally centric team toward one centred on strategic partner growth. This newly created role is central to that shift. The Customer Operations Associater collaborates closely with Customer Growth Managers to enable and unblock retention, expansion, and partner relationships by supporting and creating better support and intelligence processes. This is not a purely manual operations role. You'll own the day-to-day running of our existing service desk; triage, escalation management, and partner reporting. But most importantly you’ll be the driving force behind making it smarter. Early AI-driven improvements are already in motion and your job is to take ownership of that direction, working cross-functionally to mature it, and to act as the human-in-the-loop who reviews, corrects, and continuously improves what AI takes on.  You'll report to the Head of Customer Growth and work closely with Customer Growth Managers, Revenue Operations along with your Data, Product and Delivery teams sitting at the centre of how partner-facing operations actually get done and how we continuously improve them.     Key Responsibilities Improving the Service Desk Through AI (Cross-Functional) Own the roadmap for how AI improves our existing service desk, partnering cross-functionally to mature early-stage work (including the triage agent built out of a recent hackathon) into dependable, everyday tooling Act as the human-in-the-loop: review what the system handles, correct misclassifications, and feed that back to the technical teams  Define where human judgment must stay in the loop versus where automation can safely take over, and keep that boundary under active review as our operations mature Be the connective tissue between teams who build and integrate our products and the operational reality of running the service desk day to day Reporting & Data Enablement Own the accuracy and timeliness of recurring partner reporting (SLA reports, premium/bordereaux reports, programme performance summaries), applying the same human-in-the-loop approach as ticket triage as automation matures Enhance both partner reporting and Qover’s scalability by owning the reporting feedback loop among partners, risk carriers, and Qover’s internal teams. Give Customer Growth Managers the proactive insights they need to get ahead of partner risk and opportunity, enabling real-time improvements to partner programs and strategic cross-sells and upsells Triage & Escalation Management Own day-to-day management of the Customer Operations service desk; ensuring tickets are triaged, prioritised, and routed to the right team with appropriate urgency Act as the accountable owner for cross-functional escalations, making sure nothing falls into the gap between teams Maintain a clear, current view of open issues, SLA status, and escalation patterns across the partner portfolio Organisational Process Orchestration Look beyond your own queue: identify other manual or repetitive processes within Customer Growth and beyond to maximise efficiency as Qover scales Partner with Revenue Operations to ensure automation work is aligned with company-wide process design Track the measurable outcomes of your work and the impact on our partners and internal teams Cross-Functional Collaboration Build strong working relationships across key internal teams to resolve partner issues efficiently Represent Customer Growth’s operational needs in relevant cross-functional forums     What We're Looking For Mindset Possess a growth mindset where feedback loops and challenges are seen as an opportunity to learn and develop new skills Believe that there are no sacred cows and that in building a better Qover we must be comfortable with challenging inertia and the status quo Being kind and being effective are not mutually exclusive; operate with minimal ego and maximum collaboration Experience 3+ years in a customer success operations, revenue operations, or support/service operations role — ideally in B2B SaaS, fintech, or insurtech Experience in Building AI agents and flows with tools such as Glean, Dust or Claude Code Experience owning a ticketing/service desk system (Jira or equivalent) at scale Comfortable working hands-on with data; pulling, structuring, and sense-checking reporting, without needing to be a full-time analyst Skills Highly proactive and self-starting: sees a recurring issue and wants to remove it at the root, not just close the ticket in front of them A strong operator with real cross-functional instincts: equally comfortable triaging a ticket today and leading a conversation with Data or Solutions Consulting on how to take the manual load off tomorrow Strong organisational instincts and a high tolerance for operational complexity Able to triage effectively under pressure and communicate clearly with both technical and commercial stakeholders Good judgment on what should stay human versus what can be safely automated and the discipline to revisit that line as things change Technical Proficiency Experience building, maintaining and improving agents and automations in tools such as Dust, Glean or Claude Code Experience with ticketing/service desk tools (Jira or equivalent) Comfortable in spreadsheets; experience with BI tools (Looker or similar) is a plus     What Success Looks Like Customer Growth team spends more time with partners enhancing their programs and expanding them through data-driven cross-sells and upsells The service desk increasingly runs on an AI-driven triage layer, with the Customer Operations Manager reviewing and refining it as the human-in-the-loop rather than acting as first responder to every ticket Partner-facing reporting becomes the automated foundational layer from which Customer Growth can generate business insights and build account plans from Every internal escalation has a clear owner and a fast resolution path A visible track record of identifying and removing manual organisational drag, not just within the service desk queue, with that work staying well aligned to Revenue Operations as it scales     By Joining Qover, We Offer A flexible work environment: hybrid working schedule and the ability to work from anywhere one month per year Generous time off Global WeWork subscription to work from any location, or from our Qover-dedicated space in Brussels (Rue du Commerce 31) A positive company culture that values teamwork and initiative — and having fun, with regular social events A collaborative, communal environment where everyone is welcomed, valued, and accepted regardless of nationality, gender, age, sexual orientation, disability, or philosophical or political views The chance to work among entrepreneurial people, with real opportunity to shape how Customer Growth operates at one of Europe's fastest-growing insurtechs