Account Manager (6 Month FTC)

This is a 6 month fixed term employee contract initially, with a likelihood of extension.   Toronto, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE: This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts. You will represent DEPT® to our clients, adding value to relationships beyond organizational skills—doing a mix of account management and strategic planning, not your typical suit. As an Account Supervisor you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign, review, and deploy creative as well as manage the overall agency workload in partnership with the rest of the team. You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity. WHAT YOU’LL DO: * Manage, draft and review client briefs * Ensure client deadlines are met across multiple campaigns while partnering with the Account Director on team capacity and prioritisation * Liaise with clients, clarifying questions, managing expectations, and proactively communicating updates and recommendations * Clearly and effectively distill and transfer client feedback to designers, copywriters, and cross-functional teams * Navigate ambiguous or unstructured client requests, identifying gaps and providing strategic direction and context for internal teams * Apply a strategic lens to client asks, assessing feasibility and next steps before moving work into production * Prioritise workloads for the team and escalate when needed * Build strong client relationships through regular meetings, planning sessions, and ongoing partnership * Work collaboratively with creative, strategy, and production teams to deliver high-quality CRM and digital communications under tight timelines * Ensure projects are delivered on time, on budget, and to a high creative standard * Maintain a strong understanding of DEPT® products and services and identify opportunities to add value for clients * Escalate internal or external issues that may positively or negatively impact accounts WHAT YOU BRING: * Demonstrable agency experience in Client Services, preferably in a Senior Account Manager or Account Supervisor role * Experience delivering multi-channel marketing communications including digital, CRM, and email marketing * Experience with or working knowledge of CRM platforms such as Iterable, Braze, or Salesforce Marketing Cloud is preferred * Deep understanding of production and interactive processes * Extremely organised, with the ability to manage multiple projects, shifting priorities, and tight timelines effectively * Comfortable dealing with ambiguity and navigating unstructured client requests with a proactive, solutions-oriented mindset * Strategic thinker with the ability to assess client requests critically and determine clear next steps * Strong communication, relationship management, and stakeholder management skills * Highly motivated, collaborative, and eager to learn and grow WE OFFER * A flexible, hybrid/remote working policy * An excellent salary based on experience and equal pay policies * Mental health support, and company sick pay scheme. * 15 days paid holiday annually (plus Public Holidays). * Refreshments are provided in the office all week * Enhanced family friendly policies to support new parents. * Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * Inspirational Talks, bringing the outside in with regular guest speakers and events. * Learning and Development, supporting your growth with continuous opportunities to learn and advance. * Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. The anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. This posting reflects an existing vacancy at DEPT®. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.   DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

About Ogilvy   Ogilvy, part of WPP, has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is a WPP company (NYSE: WPP). For more information, visit Ogilvy.com, and follow us on LinkedIn, X, Instagram, and Facebook.   About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. INFLUENCE MANAGER - 6 MONTH FTC Department : PR & Influence Location : London  Contract type: 6 - Month Fixed-Term Contract Full Time/Part time: Full Time Working Pattern: Hybrid 3:2 Reporting into: Account Director / Business Director    About Ogilvy:  Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury’s, Argos, Mondelēz International, Unilever, TK Maxx and Pernod Ricard.   In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – now in its 12th year.    The Role:  As an Influence Manager at our agency, you will be an essential part of our influencer proposition, covering the full range of influencer work. At Ogilvy, our influence team are trained and treated as specialists and play a critical role in contributing to the influencer strategy and creative output, recommending objectives, targets, action plans, calendar, and budgets. Your strategic thinking and creativity will help develop best-in-class ongoing influencer programs for our diverse range of clients, integrating them into the overall strategy for owned, earned, and paid channels. We work with some of the biggest brands in the world and pride ourselves on our high standards and award-winning work. We are part of the PR, Influence and Social Agency and we work in hybrid teams across clients which helps our specialists have a deep understanding of the earned media approach which benefits our creative strategy and client results. In this role, you will be responsible for the day-to-day running of influencer campaigns, from identification, vetting, negotiation and implementation to overseeing and reporting. You will work collaboratively with media, PR, social, brand activation, digital, and all other stakeholders – internal and external, to deliver exceptional campaigns for our clients. As part of any role in our team your responsibilities will include managing the influencer database, ensuring it is up-to-date, and staying up to date with cultural/social trends and customers' views and attitudes. We are looking for a self-motivated, action-oriented, and ambitious individual with a positive "can-do" attitude who really understands the landscape and the power and flexibility of influencer campaigns and activations to achieve brand objectives. You will have a keen interest in all things social and be an avid follower of relevant news and trends. You will also have experience in building consistently productive relationships and strong stakeholder management skills. In addition, you should have proven experience in integrating digital and social media into campaign activity.   Key Responsibilities: * To work with the Head of Influence and an Influence Executive to develop the client portfolio to increase their market share with the influencer strategy * The role involves leading the influencer plan across brands and working with the integrated Ogilvy team to support all brand activity * Actively contribute to the Influencer strategy by recommending objectives, targets, action plans, calendars, and budgets. * Align and collaborate with media, PR, social, brand activation, digital, and all other stakeholders, internal and external, to deliver best-in-class campaigns for our clients. * Identify and nurture client-appropriate talent opportunities and relationships to help deliver the influencer program for clients. * Manage the day-to-day running of influencer campaigns, from identification and implementation to overseeing and reporting. * Maintain and build successful client relationships, selling in ideas and content streams in quick turnaround and high-pressure situations. * Present creative and sell content solutions to internal stakeholders and new and existing clients. * Building client trust and relationships to deliver great results and continue to increase the influence portfolio of brands * Manage influencer posting across the year, ensuring regulations are met, brand sentiment is high and influencers are brand advocates delivering great work. * Develop the campaigns    General Responsibilities: * Manage the influencer database and ensure it is up to date. * Stay up to date with cultural/social trends and customers' views and attitudes. * Assist in the development and participation in promoting our influencer offering across the business. * Support additional projects as required, such as new business pitches, market reviews, and competitive trends. * A passion for influencer marketing with a minimum of two years' experience in the field. * Self-motivated, action-oriented, and ambitious with a positive "can-do" attitude. * A keen interest in all things social and an avid follower of relevant news and trends.   Requirements: * Experience in working in a regulated category such as beauty * Experience in culture driving campaigns in beauty, lifestyle (Nice to have)  * Strong understanding of influencer marketing trends and social media platforms. * Excellent communication, project management, and organisational skills. * Experience in a fast-paced agency environment * Demonstrated experience in building consistently productive relationships. * The ability to remain optimistic under pressure. * Strong experience in key stakeholder management. * A creative outlook with the ability to achieve the full potential from projects, keeping abreast of and utilising new industry developments and technology. * Proven experience of integrating digital and social media in campaign activity.   How we help you Thrive: * 25 days annual leave + 1 Volunteer Day  * Bupa Healthcare * Enhanced Maternity, Adoption and Shared Parental Leave * We have a Flexible Working Model with core working hours: 10am – 4pm * A 1.5:1 Matching Pension Structure * Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year  * Season Ticket Loan and Cycle to Work Scheme * Life Assurance At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.  We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.  Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve.  This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at accommodations@ogilvy.com. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.