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Description Job Title : Director of Business Operations Department/Program: ORR Reports to : Director of Business Operations Work location : SE Portland, NE Por...
Description Job Title : Director of Business Operations Department/Program: ORR Reports to : Director of Business Operations Work
location : SE Portland, NE Portland and remote Job Type : Full Time FLSA status : (exempt/salaried) Salary: $41.60/hr. -
$46.25/hr. ($86,500/yr. - $96,100/yr.) Bilingual Spanish : $45.34/hr. - $50.41/hr. ($94,300/yr. - $104,800/yr.) Morrison Child and
Family Services : We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array
of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the
following values of trauma-informed care Nonviolence - being safe and doing the right thing Emotional Intelligence - managing our
feelings so we don’t hurt ourselves or others Social Learning - respecting and sharing ideas of our teams Democracy - shared
decision making whenever possible Open Communication - saying what we mean and not being mean when we say it Social Responsibility
Summary : The ORR Business Operations Director is responsible for all facets of internal and external business direction for all
ORR programs. This position will work with ORR Program Directors and other program staff to help guide program development as well
as ensuring successful daily business operations. This position works with all stakeholders to both respond to business needs and
position the programs successfully with Morrison departments and outside constituents. Duties and Responsibilities : Develops
operational structure and oversees operations of the programs, including coordinating with all Morrison departments Serves as an
Administrator, and provides project management of the implementation of the Relias e-learning system Works with Morrison
Administration on infection control practices, including pandemic response and planning Joint Commission Accreditation
implementation and ongoing certification practices Collaboration with HR for agency wide staff training development and other HR
related compliance items Communication and coordination with stakeholders including enhancing customer service, developing
contracts and managing compliance. Works with Program Directors to ensure that all business operations are in compliance with
state and federal guidelines and Morrison policy and procedure. Works closely with Division Director and other assigned staff for
all aspects of program start-ups or programming changes Responsible for ongoing submission of OMB Performance Progress Reports
(PPRs) Develops budgets with Business Operations Manager, Division Director and Financial Analyst. Additionally, works with
program leadership to ensure that fiscal management occurs in all programs through training and monitoring staff providing direct
fiscal services. Works with ORR Project Officer and ORR Grants Officer, on fiscal reporting required by ORR for continued funding
Manages the grant application process for ORR, as well as any new funding projects Manages audits from funders and corrective
action reports Critical incident reporting oversight ORR’s Electronic Health Records (UAC Portal / PATH) Administrator for
Morrison May provide training for other non-Morrison care providers when requested by programs and/or funders. Responsible to
develop, delegate and ensure that core committees such as, Agency Quality Improvement, Medication Administration, Sanctuary Core,
and others are viable for successful completion and ensuring safe environments and quality services. Facilities management,
including working with Morrison and landlords on contracts and with program staff on the facility environment. Ensures that
contractors are supported, and contracts are developed, monitored and maintained. State Licensing and ORR policies and procedures
compliance Oversight of Utilization Reviews Assist with special projects with the ORR program or Agency-wide, as needed Coverage
for Division Director, as needed Is aware of Morrison Compliance Program including Compliance Officer, Compliance Standards of
Conduct, and Employee Compliance Hotline. Understands Compliance Standards of Conduct and signs attestation document. Completes
all assigned compliance, HIPAA, client privacy, and fraud, waste, and abuse training. Knows how to report any client privacy or
fraud, waste, or abuse concerns. Participates in Morrison Compliance Program and actively promotes compliance within the
organization. Is aware of Compliance Officer, Compliance Committee, Compliance Standards of Conduct, Compliance Hotline, and HIPAA
and other relevant client privacy policies and procedures. Assures that compliance training requirements are met and that any
concerns about billing, invoicing, fraud, waste and abuse, improper business practices, or privacy are reported in a timely
manner. Implements compliance monitoring activities and corrective actions in collaboration with the VP of Quality & Compliance or
Q&C staff Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other
organizational policies & practices. Participate in staff development, in-services, and training related to workplace
effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a
trauma-informed behavioral healthcare organization. Competencies : Business principles and practices Communicate clearly and
effectively, orally and in writing in English Maintain effective working relationships with agency and external employees at all
levels and the general public Define and resolve complex problems. Required Position Qualifications : Bachelor’s Degree,
preferably in Business Administration 2 years of experience in program management/leadership Advanced skills in Microsoft Office
applications, databases and email applications Attained age 21 years or older before first day of employment in position (ORR)
Preferred Position Qualifications : ORR experience strongly preferred Bi-lingual in Spanish written, read and verbal. Must clear a
language proficiency test. Business writing skills Accounting Project Management Knowledge of Federal, State and agency
regulations and funding. Experience supporting programs in child welfare or other social services Other Requirements : Position
requires working outside of business hours Able to pass a comprehensive criminal history background investigation. Pass a criminal
history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel
Management. For further information review : https://www.opm.gov/suitability/suitability-and-credentialing-faqs/ Hold a valid
drivers’ license and if driving a personal vehicle, must maintain minimum auto insurance policy Traveling between program
locations and administrative office Comply with ORR vaccination requirements 40 hours of required training per year Benefits &
Total Rewards: Morrison offers a comprehensive and competitive benefits package designed to support employee well-being and
work-life balance: Medical, dental, and vision insurance Generous paid time off and holidays Retirement plan with employer
contribution Employee Assistance Program (EAP) Flexible spending accounts (FSA) Professional development and training
opportunities Meaningful, mission-driven work that makes a difference in the community Working Conditions : Environment : Work is
done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and
social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment
are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants. Mental
demands : Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and
disrupts planned tasks, requiring flexible time management. Physical demands : Ability to remain calm and emotionally available
serving youth, adults and or families who have experienced trauma. Proficient with office equipment and physical movement. Ability
to perform physical interventions if needed in accordance with program and training. Physical dexterity for reaching, stooping,
and repetitive wrist and hand motions. All Morrison programs and services are accredited by The Joint Commission, a nationally
recognized standards-setting and accreditation body for health care. Morrison is also certified as a trauma-informed organization
by the Sanctuary Institute. Certification recognizes our dedication to providing a trauma-informed culture and environment for
children, families and staff through implementing Sanctuary values, commitments, and tools. We are an Affirmative Action Plan
Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin,
age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic.
In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is
accepted. Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during
the posting period. Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending
Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program
ABOUT OMNI Omni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack. Based in San Francisco, CA, Omni has raised $217M from the world’s top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C valued the company at $1.5B. ABOUT THE ROLE We're looking for a Director of Business Operations & Legal to build the systems that keep Omni moving — closing deals faster, scaling our go-to-market motion, and solving the operational problems that come with rapid growth. You'll design the playbooks, workflows, and AI-driven tooling that let our revenue team self-serve on standard terms and close deals without a bottleneck. With the contracting process running smoothly, you'll take on higher-leverage work across the business: the deal economics behind our contracts, security and compliance certifications, international expansion, and financing and M&A transactions. You'll approach these as business problems first, with the legal fluency to navigate them cleanly. You'll report to the VP of Finance and partner closely with Sales, Finance, IT, Channel Partnerships, Professional Services, and outside counsel. This is a remote-first role; candidates near our San Francisco office are welcome to work hybrid. KEY RESPONSIBILITIES * Build the contracting machine. Design scalable, AI-enabled processes across the full commercial lifecycle — customer, vendor, partner, reseller, NDA, DPA, and employment agreements — that move deals quickly while keeping risk well-calibrated on the terms that matter most. * Own the commercial mechanics. Partner with Finance and Sales on pricing, discounting, usage-based and AI billing, over-provisioning, true-up, deal desk, and approval workflows — the terms that drive revenue and margin. * Operationalize the rulebook. Build the playbooks, fallback positions, and escalation criteria that let AEs and RSDs resolve standard redlines themselves. You're a process engineer, not a drafter — your job is to make the right answer the easy one. * Drive security and compliance. Work with the CTO and IT to enact the certifications and policies that unlock enterprise and public-sector deals, including SOC 2, ISO 27001, and FedRAMP. * Push AI to the front line. You seek out the newest tools, test them, and build with them. Continuously improve AI-assisted review, redlining, and risk-flagging to compress cycle times. * Be a strategic thought partner. Serve as an internal partner on financing and M&A transactions — diligence, deal structure, and document review — working alongside outside counsel, supporting entry into new markets, and managing counsel for leverage and cost. ABOUT YOU * A builder and problem solver. You think in revenue, margin, and velocity. Handed ambiguous, cross-functional problems, you figure them out. * Systems-minded. You're not satisfied closing one deal cleanly; you build the process so the next 50 close without you. * AI-native and hungry for it. You actively seek out and build with the latest AI tools and get real leverage from them, energized by pushing the frontier rather than waiting to be handed a workflow. * Commercially sharp. You understand the tradeoffs in a negotiation — risk, speed, relationship — and optimize for the right outcome, not the most conservative position. * Experienced. 7+ years across business operations, deal desk, legal operations, or contract management with meaningful commercial responsibility. B2B SaaS and startup or high-growth experience required. NICE TO HAVE * A strong grasp of deal economics — pricing, packaging, discounting, and revenue mechanics. * A JD or equivalent legal training, with sharp instincts across commercial, corporate, and compliance matters. * Experience with security certifications (SOC 2, ISO 27001, FedRAMP) * Exposure to financing or M&A transactions WHY JOIN US * Passionate, close-knit team with extensive experience in the space, including founders from Looker and Stitch Data * Health, dental, and vision insurance * 401(k) Plan * Flexible PTO Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don’t check every single box. Please, let us know if you need any reasonable accommodations during the interview proces
Our Story: Story Cannabis was built by misfits on a mission — people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we’re just getting started. Our vision is to bring hope, happiness, and healing to the world through cannabis, and we’re doing it one state, one store, and one customer at a time. Leadership defines how we show up. Data drives how we grow. Gratitude keeps us grounded. Unity fuels our momentum. And growth, in every sense, inspires everything we do. If you’re ready to challenge what’s expected and shape the future of cannabis, your next chapter starts with Story. Overview: As the Director of Information Technology, you will be responsible for delivering a reliable and high performing department, infrastructure and systems that support all core internal IT operations. This person will manage all facets of the IT organization including infrastructure, end user support, enterprise apps, integration, and compliance. You'll be responsible for the reliability, scalability, security and maturity of our systems to support our rapidly growing business using industry best practices expected of a large and scaling company. Responsibilities: * Create vision and objectives for transformation of IT processes, capabilities and operating model in support of business transformation vision to achieve the status of premier technology organization. * Support and enhance our enterprise applications. * Deliver safe, secure and efficient solutions for IT asset management, central user authority system and integration, laptop hardware and software management and antivirus software solutions. * Ensure email, messaging and productivity tools are robust and centrally managed for security, stability and overall governed for compliance purposes. * Ensure compliance with the changing laws and applicable regulations. * Identify potential risks and actionable plans to protect the business. * Ensure cyber security policies and procedures are communicated to all personnel and that compliance is enforced. * Develop a team of IT professionals, setting clear goals, managing project loads and allocating work accordingly, ensuring deadlines are met and setting up team members for overall success. * Communicate the company's technology strategy to management, staff, partners, customers, and stakeholders. * Manage and facilitate performance management for the team. Qualifications & Requirements: * Bachelor's degree in Technology, Information Systems, Analysis, Business or relevant experience with 10+ years managing and delivering IT services and projects in a software application technology environment. * 5+ years building and leading an enterprise IT team. * Ability to solve complex problems and perform broad technology implementations. * Experience building IT systems in a multi-region, scaling company. * Experience attracting, developing, and retaining top talent to continually improve IT capabilities necessary to increase performance of the organization. * Track record for delivery in high-growth, rapidly changing environment. * Proven ability to manage and enhance risk management strategy, policies, processes, and controls to mitigate organization exposure. * Ability to establish ongoing change management capabilities to support major innovation and transformation programs. * Deep understanding of business operations and financial systems in the context of operational business processes. * Maintain a current understanding of the IT threat landscape for the industry. Physical Requirements: * This role requires prolonged periods sitting at a desk and working on a computer. The posted compensation range reflects the potential range for this role across multiple U.S. markets. Actual compensation will be determined based on geographic location, experience, and qualifications. Remote Pay Range $160,000—$170,000 USD Our Benefits: * Paid time off (PTO) including 8 paid holidays per year* * Medical, Dental, and Vision Insurance* * 401k retirement savings plan* * Company paid Short-Term & Long-Term disability* * Company paid Life Insurance* * Employee Assistance Program (EAP) * Employee referral program * Commuter benefits* * Product discounts * Additional compensation incentives (tips, bonuses, etc.) *For full-time positions only We want our story to be one that fosters an inclusive culture and provides an enriching employee experience. As an equal-opportunity employer, we embrace individuals from all backgrounds, experiences, abilities, and perspectives. We believe in providing equal opportunities to all individuals, including those who may have encountered legal issues related to previous marijuana laws. We understand that these laws have disproportionately impacted certain communities and individuals. We are committed to considering all candidates based on their qualifications, skills, and potential to contribute to our team, rather than focusing solely on past legal encounters. We encourage individuals from diverse backgrounds, including those with past involvement with the legal system, to apply for positions within our organization.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions. The Difference You Will Make: We are seeking an experienced Business Operations Manager to lead and advance Airbnb's global goodwill strategy, a high-impact role sitting at the intersection of business strategy, financial stewardship, and customer experience. Reporting to the Director of Global Community Support Business Operations, you will design and lead a global goodwill program, driving its continued evolution and operational excellence across our Global Community Support organization. You will be accountable for budget adherence and operational expense targets, ensuring the program consistently delivers meaningful impact in alignment with Airbnb's business and financial goals. The ideal candidate is a strategic thinker and excellent collaborator with the ability to translate complex data into actionable business insights. You will engage regularly with senior and executive stakeholders, communicating program performance, strategic direction, and key outcomes with clarity and confidence. This role offers a unique opportunity to shape how Airbnb shows up for its global community at scale, driving a program that is both commercially disciplined and deeply human in its impact. A Typical Day: * Strategic Program Design, Optimization and Implementation: Create the end-to-end Goodwill program inclusive of designing the program strategy, creating the operational design and implementation frameworks as well as driving all monitoring and optimization efforts. * Be the main point of contact driving core product and policy initiatives related to how we extend goodwill to customers. * Strategic Operations: Define and lead strategy and roadmap for the CS Goodwill Program, balancing priorities against business and financial goals. Drive all change management and continuous improvement initiative efforts across the global footprint. * Create an operational management system: Build an operating management system to track program performance across a global network of partner sites. * Continuous improvement and Innovation: Drive a culture of continuous operational improvement through continuously fine tuning the goodwill program initiatives and practices. * Establish program success criteria: Establish Metrics to measure the success of the good will initiatives and continuously tune the initiatives to improve customer satisfaction and meet financial targets. * Business and financial management: Drive the Goodwill budget targeting process in partnership with finance to ensure the proper budget target setting and adherence. * Monitoring and Reporting Program health: Report out on the operational effectiveness of the Goodwill programs across a global business using data driven insights and decision making. * Risk Management: Assess and mitigate risks associated with goodwill practices, ensuring that all goodwill strategies comply with business policies. Report on usage audits with tight collaboration with key partners across Delivery, Analytics and Finance. * Stakeholder Management: Liaise with Community Support teams to implement and monitor goodwill programs. Provide leadership program performance health readouts. * Cross-functional Collaboration: A proven track record of managing programs across outsourced partnerships through collaboration with multiple cross functional teams including Service Delivery, Partner Strategy, Trust, Legal, Product Management, Finance and Analytics. Able to instill accountability and discipline, rigor, and process throughout an organization. * Drive communication and rollout plan: Collaborate closely with stakeholders to communicate the program strategy and ensure tight rollout globally to all sites as well as ensure effective governance for all goodwill initiatives. * Drive Implementation and process optimization for the Goodwill program: Experience driving a global goodwill program inclusive of setting all operational milestones and success criteria in order to meet the organization's customer experience expectations and financial budget targets. Your Expertise: * 10+ years experience managing large scale operations and strategy in roles with increasing responsibility. * Experience with process design and optimization, strategic operations and customer support strategies. * Experience working in global/matrixed environment with the ability to solve problems and influence cross-functional teams. * Executive presentation skills with the ability to develop a strategy, communicate it clearly and get buy-in and support to execute. * Excellent stakeholder management skills - including proven experience working with senior leaders on global programs. * Outstanding written and verbal communication and presentation skills; ability to articulate a vision, strategy, ideas and decisions clearly and succinctly. * Proven experience in a role requiring high-attention to detail and organization skills with a proven track record of leading/driving results at scale. * Ability to thrive in ambiguity in a fast-paced, hyper-growth organization. * Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions. * Proficiency in leveraging AI tools and technologies to drive operational efficiency, enhance decision-making and scale program outcomes. * Experience using SQL, Python and/or Tableau is preferred. * Operations, Management Consulting or Financial/analytics background preferred. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $168,000—$210,000 USD