Senior Manager, Benefits

Do you enjoy leading cross-functional teams through complex technology implementations? Are you energized by owning delivery, managing stakeholders, and guiding projects from early planning through production launch? Do you thrive in a remote, consulting-style environment where modernizing Digital Services on the ServiceNow platform is central to the work? Servos is looking for a Senior Engagement Manager with strong technical project management experience, a consultative mindset, and the ability to lead teams and clients through complex ServiceNow delivery engagements from strategy through execution. Location: Wherever you are (Remote) We Are: * A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine) * A virtual team throughout the United States with headquarters in Virginia * Devoted to doing the right thing for our clients and team by leading with a human-first culture * An experienced team of consultants who are dedicated to having fun and adding value * Open minded and always welcoming new ideas and approaches You Are: * An experienced IT project manager with 6+ years of experience leading technical teams and consistently delivering results. * Comfortable communicating effectively with senior-level stakeholders within client organizations. * Experienced across the full software development or implementation life cycle, including analysis, design, development, testing, training, and operational support, with experience delivering enterprise platform implementations, specifically with ServiceNow a plus. * Skilled at managing multiple projects in complex environments, solving problems, and navigating ambiguity. * Knowledgeable in Agile delivery, including project estimation, solution design reviews, documentation creation and review, and peer code reviews. What You’ll Do: * Drive product specifications and project plans while managing the full software development life cycle from inception through production launch and post-production support. * Provide oversight, operational management, and project management for software development and operations and maintenance initiatives on the ServiceNow platform. * Plan, organize, secure, and manage resources to ensure successful delivery of program and project goals. * Proactively identify and mitigate risks while adapting to changing priorities across multiple initiatives. * Contribute to the growth of the ServiceNow practice by developing collateral, improving methodologies, supporting internal training, and advancing best practices. What We Offer: * A family first culture with unlimited PTO after the first year * Health benefits with free coverage for you and competitive rates for your family * 401k plus a match and a variety of other benefits * An investment in your continued growth and development with training opportunities and certifications * The opportunity to make a difference with ServiceNow experts who truly believe in teamwork and changing the world

Position Summary We are seeking a forward-thinking marketing operations manager who can independently own the systems, processes, and measurement framework that power modern B2B demand generation and account-based marketing. This is a senior individual-contributor role responsible for translating business goals into scalable marketing automation, clean data flows, actionable reporting, and a pragmatic MarTech roadmap. This role serves as the business owner for core marketing operations capabilities across HubSpot, Marketo, and connected GTM systems, with full accountability for campaign reporting, attribution, lead lifecycle design, routing logic, governance, and continuous optimization. The ideal candidate is both highly hands-on and highly strategic: someone who can improve today’s execution while also defining how the function should evolve. Primary Responsibilities * Own the end-to-end marketing automation ecosystem across HubSpot and Marketo, including program architecture, workflow design, governance, release management, and operational best practices. * Define and maintain the MarTech roadmap for top-of-funnel and ABM operations, including evaluation, prioritization, implementation support, adoption planning, and ROI measurement for platforms such as Salesforce integrations, ZoomInfo, LeanData, 6sense, Demandbase, and related tools. * Establish and govern campaign measurement standards, including campaign hierarchy, UTM governance, naming conventions, source tracking, program templates, and reporting definitions that enable consistent analysis across channels. * Own marketing attribution strategy and reporting, including attribution model design, campaign influence logic, funnel definitions, source-of-truth documentation, executive dashboards, and insight generation across lead, account, pipeline, and revenue performance. * Architect and optimize lead lifecycle processes across inquiry, qualification, nurturing, MQL, SAL, opportunity creation, and account engagement, ensuring definitions, stage progression, and service-level expectations are operationally sound and measurable.  * Design, implement, and continuously refine lead scoring, enrichment, normalization, deduplication, and routing logic, with the majority of workflow orchestration living in the marketing automation platform and coordinated appropriately with Salesforce and LeanData where needed.  * Build and maintain high-quality reporting for campaign, funnel, and ABM performance; translate data into practical recommendations that improve targeting, conversion rates, speed-to-lead, program mix, and investment decisions.  * Develop practical AI-enabled workflows that improve marketing operations efficiency and quality, such as campaign QA, segmentation support, reporting narratives, anomaly detection, tagging/classification, enrichment support, and workflow optimization. * Partner closely with marketing, sales, sales operations, and revenue operations stakeholders to gather requirements, align processes, document standards, and implement scalable operating models that support growth. * Own marketing data quality and governance within HubSpot and Marketo, including field standards, lifecycle integrity, list strategy, consent and suppression logic, audit routines, and compliance with applicable privacy and email regulations. * Create, maintain, and improve durable process documentation, operating procedures, and system diagrams so that complex workflows are understandable, auditable, and repeatable.    Required Qualifications * 6+ years of progressive experience in marketing operations, revenue operations, or demand generation operations within a B2B environment. * Advanced, hands-on expertise administering both HubSpot and Marketo in a complex demand generation environment.  * Strong working knowledge of Salesforce architecture and integration patterns, including object relationships, campaign structure, sync behavior, field mapping, and downstream reporting implications. * Demonstrated ownership of marketing campaign reporting, attribution, influence modeling, funnel analytics, and executive-facing dashboarding. * Deep experience designing and managing lead lifecycle frameworks, lead scoring, data enrichment, segmentation, routing, and SLA-based handoff processes. * Experience with key ecosystem tools such as ZoomInfo, LeanData, and 6sense, Demandbase, or other ABM platforms. * Strong analytical ability, including comfort working with large datasets, diagnosing process issues, and turning findings into system or process changes. * Ability to work independently, prioritize across competing requests, and bring a clear vision for how the role, systems, and roadmap should evolve over time.  * Strong written and verbal communication skills, with the ability to translate business requirements into technical workflows and explain technical tradeoffs to non-technical stakeholders. * Practical experience applying AI to operational use cases in marketing, with an emphasis on quality, guardrails, efficiency, and measurable business value.  Preferred Qualifications * Experience supporting enterprise B2B sales motions, multi-segment GTM strategies, or account-based marketing programs. * Experience building or governing reporting in business intelligence tools such as Tableau, Power BI, or Looker Studio. * Knowledge of webhooks, APIs, middleware, or advanced integration troubleshooting within a GTM systems environment. * Strong understanding of data privacy, consent management, and email compliance requirements such as GDPR and CAN-SPAM. * SQL, spreadsheet modeling, or advanced data visualization skills.  Success Indicators * Campaign reporting is trusted, timely, and standardized across demand generation and ABM programs. * Attribution and funnel metrics are clearly defined, consistently applied, and used in planning and investment decisions. * Lead scoring, routing, and lifecycle automation are accurate, scalable, and aligned with sales follow-up expectations. * The MarTech stack is intentionally managed, with a visible roadmap, clear ownership, and measured value from key platforms.  * AI-assisted workflows improve operational speed and quality without weakening governance, data integrity, or reporting trust.   Working Conditions & Hiring Process * U.S. Work Location Requirement: All employees must reside in and perform work within the United States. We do not support international remote work arrangements for this role.  * Travel Expectations: While this is a remote position, occasional travel may be required for team meetings, company events, conferences, summits, etc. Candidates must be willing and able to travel as needed.  * On-Camera Work Environment: We operate in a highly collaborative, remote, on-camera culture. Employees are expected to be on camera during meetings unless extenuating circumstances apply. * Recorded Video Interviews: All video interviews conducted during the hiring process will be recorded to support internal hiring consistency and process improvement. * Background Checks: Employment with Penn Foster Group is contingent upon successfully completing applicable pre-employment screening requirements, which may include verification of employment history, education, and criminal background, where permitted by law.  * Identity Verification (Form I-9): As part of our onboarding process, all hires must complete employment eligibility verification in compliance with federal law. This includes remote Form I-9 verification, which may require an in-person identity verification step with an authorized representative.   About Us:  At Penn Foster Group, we are transforming online learning to help learners by uniting Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable them to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.   Equal Employment Opportunity:  We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.     What We Offer:  We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.