Senior Business Operations and Growth Lead, Ticketing

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. We are seeking a highly experienced and motivated individual to join our team as a Director, Google Alliances focusing on driving growth via our Google enterprise partnership. In this role, the Director, Google Alliances is responsible for maximizing the strategic and financial value of DEPT’s relationship with Google. This leader will oversee compliance with Google incentive programs, drive adoption of Google Marketing Platform (GMP) solutions, and partner across teams to unlock revenue growth, operational efficiency, and value. The role serves as the primary internal owner of the Google partnership, acting as a strategic liaison between Google and executive stakeholders while ensuring the organization captures all available incentives, certifications, product benefits, and growth opportunities. THE ROLE: As part of the sales team, you will be responsible for driving revenue growth through unlocks with our Google partnership. Success in this role requires a commercially driven mindset, the ability to quickly build trust with senior executives, and a strategic approach to navigating partner ecosystems to create and accelerate the pipeline. A broad understanding of the entire agency sales funnel is important in this role, though primarily the role will be judged on bottom funnel performance, that is to say close rates and sales revenue generation. You must be able to quickly build trust and rapport, ask the right questions, and bring a strategic approach to selling agency solutions. An entrepreneurial spirit with a bias for action and problem-solving is necessary to be successful in this role. WHAT YOU’LL DO: * Own and manage the organization's strategic relationship with Google. * Develop annual partnership plans aligned to company growth objectives. * Identify opportunities to expand collaboration, joint business planning, co-marketing initiatives, and innovation programs. * Track partnership KPIs and communicate performance, opportunities, and risks to executive leadership. * Ensure compliance with all Google incentive programs, requirements, certifications, and reporting obligations. * Monitor program changes and proactively adjust internal processes to maintain eligibility and maximize benefits. * Forecast, track, and optimize incentive earnings across all applicable programs. * Partner with Finance, Operations, and Client Partner teams to validate performance metrics and claims. * Serve as executive sponsor for GMP adoption, utilization, and optimization. * Ensure teams are effectively leveraging GMP products and capabilities. * Identify opportunities to improve operational efficiency, campaign effectiveness, and reporting through platform enhancements. * Coordinate training, enablement, and certification initiatives across relevant teams. * Partner with product and operations leaders to establish GMP best practices and standards. * Identify new Google products, capabilities, and programs that create competitive advantage. * Champion innovation initiatives that improve client outcomes and organizational performance. * Support business development efforts through partnership-driven opportunities and thought leadership.   WHAT YOU’LL BRING: * 8+ years of experience in digital marketing, media, partnerships, analytics, marketing technology, or related fields. * Direct experience working with Google (agency, SI, or Google‑side experience required. * Deep knowledge of Google Ads, Google Marketing Platform, and Google's partner ecosystem. * Experience managing strategic technology or platform partnerships. * Strong understanding of marketing measurement, attribution, MMM, and performance analytics. * Proven ability to lead cross-functional initiatives and influence senior stakeholders. * Exceptional analytical, communication, and executive presentation skills. * Experience managing complex programs with measurable business outcomes. Preferred * Experience within a media agency, marketing services organization, consultancy, or large in-house marketing team. * Familiarity with Google's incentive and partner programs. * Experience implementing or overseeing MMM solutions. * Knowledge of privacy regulations, first-party data strategies, and evolving measurement frameworks. * Advanced analytics, data strategy, or marketing technology expertise. WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package: * Healthcare, Dental, and Vision coverage * 401k plan, plus matching * PTO * Paid Company Holidays * Parental Leave WE SUPPORT YOU BEING YOU:  DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.  DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.  We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.  DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI. Learn more about DEPT®   DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $130,000—$145,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: As the Luxe Market Manager Field Manager for NAMER and LATAM, you will lead the team of on-the-ground market experts responsible for growing Airbnb Luxe’s supply across North America, Latin America, and the Caribbean. You will set the strategy, coach the team, and own the results — ensuring Airbnb Luxe continues to expand its portfolio of extraordinary homes while maintaining the quality standards that define the tier. This role sits at the intersection of people leadership, commercial strategy, and luxury market expertise. You’ll guide a team of Luxe Market Managers through the full supply lifecycle — from prospecting and acquisition to host account management and portfolio optimization — while serving as the senior regional voice for Luxe internally and externally. You are equally comfortable shaping a regional growth strategy, coaching a team member through a complex host negotiation, and rolling up your sleeves to solve the challenges that come with operating across a vast, diverse, and fast-evolving region. A Typical Day:  TEAM LEADERSHIP & DEVELOPMENT * Lead, coach, and develop a team of Luxe Market Managers across NAMER and LATAM, setting clear expectations and creating a culture of excellence, accountability, and continuous growth. * Serve as the go-to leader for your team — providing business coaching, clear direction, and hands-on support on complex host relationships, market launches, and escalations. * Identify and develop emerging talent, preparing team members for expanded roles and greater responsibility. * Build and sustain a positive, driven, and inclusive team culture grounded in collaboration and high performance. REGIONAL STRATEGY & SUPPLY GROWTH * Own the end-to-end supply strategy for NAMER and LATAM, setting priorities across acquisition, host quality, and portfolio optimization. * Guide territory-level strategies, directing teams to tailor their approach based on market maturity, host segmentation, and the competitive landscape. * Design and scale acquisition programs that bring exceptional new homes into the Luxe portfolio — including through direct outreach, luxury real estate partnerships, and property manager relationships. * Identify untapped markets and supply opportunities across the region — from established luxury destinations in the US to emerging markets across Latin America and the Caribbean. HOST RELATIONSHIPS & QUALITY STANDARDS * Champion the Luxe brand and quality standards across the region, ensuring every home in the portfolio delivers an experience that meets the expectations of Airbnb’s most discerning guests. * Support your team in building and maintaining relationships with high-end hosts, estate managers, and luxury property management companies. * Serve as a senior escalation point for complex host relationships and cross-functional issues, ensuring resolution without compromising host trust or portfolio quality. PERFORMANCE & CROSS-FUNCTIONAL COLLABORATION * Own regional business performance, ensuring markets meet supply, revenue, and quality KPIs. * Partner with Luxe leadership, Guest Services, Content & Quality, Marketing, RevOps, Policy, and Product to launch initiatives that strengthen host performance and accelerate supply growth. * Cascade market insights and host feedback to internal stakeholders to influence product and policy decisions. * Share playbooks and proven strategies across the global Luxe team to fuel broader growth. Your Expertise: * 10+ years of experience in sales, business development, luxury hospitality, or marketplace management, with 4+ years leading and scaling field-based teams. * Deep knowledge of the NAMER and/or LATAM luxury travel and real estate landscape, with a demonstrated ability to drive local growth across diverse and complex markets. * Proven track record of meeting or exceeding supply acquisition and revenue targets through a team, in a fast-paced, metrics-driven environment. * Experience building and managing high-value partnerships with luxury real estate professionals, property managers, or estate operators. * Familiarity with CRM tools and performance dashboards, with the ability to maintain pipeline rigor and drive data-informed decisions across your team. SKILLS & COMPETENCIES * A bold, compassionate leader with a strong bias for action and a proven ability to develop, coach, and empower high-performing teams. * Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry. * Analytical and strategic thinker who uses data and market insights to shape portfolio strategies across diverse and evolving markets. * Sharp market instincts — you can quickly assess a territory, identify emerging opportunities, and translate that into strategy your team can execute. * Exceptional written and verbal communication skills; able to craft compelling narratives for internal stakeholders and senior host audiences alike. * Highly organized and adept at managing multiple markets, priorities, and stakeholder relationships simultaneously. * English proficiency required. Spanish proficiency strongly preferred. MINDSET * Deep alignment with Airbnb’s mission and a genuine passion for the luxury travel and homes space. * A consultative, relationship-first approach — you build trust before you drive results. * Proactive and solutions-oriented; you identify barriers early and bring clear recommendations, not just problems. * Collaborative by nature — you understand that success in this role requires tight partnership across the team and the broader Luxe organization. LOCATION-SPECIFIC REQUIREMENTS This role requires the ability to travel up to 50% of the year across NAMER and LATAM markets and for team offsites. Your Location: This position is US-Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $160,000—$200,000 USD