Regional Clients and Market Lead - UK

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.  About the Role:  The Director of Professional Services, EMEA owns delivery execution of consulting, incident response, and penetration testing services across Europe, the UK, and the Middle East. This role directly manages EU-based practitioners and leads the EMEA region through a Manager, Middle East who oversees the GCC/SAU cluster. The Director is accountable for EMEA utilization, delivery quality, team health, and geographic coverage while serving as a strategic partner to EMEA regional sales leadership. This position requires managing a geographically distributed, multi-cluster organization while balancing operational excellence with regional complexity including time zones, languages, and regulatory considerations. Responsibilities:  * Directly manage all EU-based consultants, IR practitioners, and pen testers; set performance expectations, provide continuous feedback, and develop individualized professional development plans with measurable goals * Lead the EMEA region through the Manager, Middle East by setting clear strategic direction, creating space for day-to-day leadership, and routing decisions through the reporting structure without bypassing sub-management * Oversee quality and consistency of EMEA delivery outputs across EU and ME; partner with Practice Leads to monitor engagement execution, address quality gaps, and drive adoption of consistent methodologies * Monitor EMEA utilization across both EU and GCC/SAU clusters through billable hours tracking and participate actively in resourcing decisions with SalesOps * Manage regional coverage by addressing time zone, travel, regulatory, and language considerations that affect staffing and engagement execution; identify coverage gaps early and work to address them * Ensure smooth operational execution across the EMEA team; manage operational budgets across the region, track resource allocation, and escalate financial risks appropriately * Collaborate closely with EMEA regional sales leadership to identify service positioning opportunities; participate in regional sales calls and provide direct account support across both EU and GCC/SAU markets * Lead the EMEA region through a Manager, Middle East, providing strategic direction while empowering in-region leadership. Qualifications:  * Proven track record leading and developing professional services or consulting teams across multiple locations or geographies * Deep experience in consulting, incident response, and/or penetration testing delivery and methodologies * Demonstrated ability to establish quality standards, monitor execution, and drive process improvement across distributed teams * Experience managing through sub-managers or other reporting structures in matrix organizations * Strong capability to navigate regional complexity including time zones, regulatory requirements, and cultural considerations * Experience tracking and managing budgets across multiple regions or cost centers * Strong partnership and communication skills with regional sales organizations and ability to drive commercial alignment * Experience or comfort managing geographically distributed teams with cross-cluster staffing and resource allocation responsibilities Compensation:  * Salary: £150,000 * Competitive Equity Package   * Comprehensive Benefits Plan    #LI-JF1 #LI-REMOTE        Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

Purpose of the job   Our Senior Account Directors are responsible for the development and nurturing of key HH Global clients - the role is essential in strengthening relationships with the client, identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets. Key responsibilities include building strong relationships with regional client stakeholders, leading and delivering high profile projects, and developing solutions that drive ROI. You will be accountable for all project activities, working within a defined framework to achieve both service excellence and financial targets. We are looking for a hands-on, forward-thinking, energetic leader who puts clients first, is passionate about retail innovation, is eager to drive progress and make a meaningful impact. You would be responsible for a number of mid-market and tail spend accounts and have 3 primary objectives: * To drive growth with f2f engagement with clients - empowerment and decision making leadership that will see growth across the client group * Develop talent in this team, connect our evolving proposition with clients who want to understand how we can address many problems statements * Own the solution design and execution of a move to a centralized operation excellence model, leading growth and talented team members to drive growth outcomes whilst creating a scale buying operation (standardize, rate cards, AI, multi systems, streamlined ways of working), reduce administration and lead a truly effective delivery model There is a UK based team of c10 for you to lead. The role operates on a blended basis from any of our UK offices and will require a good deal of travel to meet and influence clients. The solutions we deliver for these clients are variable and dynamic, but include Retail Print and Point of Sale Materials, Branded Merchandise, Gifting, Brand Refresh tools and wider Marketing Activation assets - experience in this world would be warmly received.   Key responsibilities   * Client centric approach, great at building and retaining strong client relationships at all levels across a global organization * Build a network / community across all markets to ensure we are seen as the go-to for all project-based activities * Team management to ensure successful client engagement * Work with marketing to ensure projects are built to drive awareness, celebrate success and showcase what good looks * Ability to proactively identify new business opportunities, gain stakeholder buy-in and bring ideas to life using the team around you * Present at director / board level to internal and external stakeholders * Responsibility for the financial performance of projects * Adherence to reporting and operational requirements of the business and client * Identify risks to the account and put in place strategies to manage them * Identify areas of resource risk and develop team structures to ensure balance and delivery * Drive and challenge the team, engaging the business SMEs, to deliver shared strategies that provide value * Ensure that activities comply with the Company’s policies and procedures   Knowledge, skills + experience   * Cross market project delivery and sourcing experience * Strong project management skills; able to manage multiple projects simultaneously at pace * Proven track record and experience in a strategic account management role * Proficient in financial management of projects * Experience in leading direct and indirect reports * Previous experience managing complex strategic clients through change * Highly skilled in presenting and negotiating with senior stakeholders * Strong operational background * Can anticipate internal and / or external issues which will impact own business units and teams and able to develop contingency plans to manage such issues   Essential criteria   * Experience owning solution design and execution - moving towards a more centralized operational excellence model with reduced administration and increased effectiveness * Proven experience of strategic and operational account management across multiple jurisdictions * Evidence of setting and driving the strategic vision and direction of an account, balance daily support needs with long-term strategies and successfully combine vision and reality into effective operational plans * Seeking challenge, not routine * Presenting as a hands-on, forward-thinking, energetic leader who puts clients first, is passionate about retail innovation, is eager to drive progress and make a meaningful impact * Demonstrable ability to proactively identify new business opportunities within accounts, gain stakeholder buy-in and bring ideas to life using the team around you     #LI-PL1    #LI-Hybrid