Tech Lead Integration

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW This role offers a unique opportunity to lead Instacart’s most complex, high-visibility, and strategically important programs at the intersection of technical strategy and execution. As a Staff Technical Program Manager, you will define program strategy, architect execution approaches for ambiguous and cross-cutting initiatives, and partner with executives to deliver outcomes that shape the future of our products, platform, and 4-sided marketplace. You will join our Technical Program Management team within Engineering, a trusted group that brings Product, Engineering, Data Science, Design, and Business partners together to solve big problems. We’re a hands-on, highly collaborative team that rolls up our sleeves to drive alignment, unravel dependencies, and raise the bar for operational excellence across the company. The immediate TPM team consists of 12 TPMs within a broader 25-person TPM organization, providing a deep bench of peers for thought partnership and mentorship. A key focus for this role is to evolve our global enterprise fulfillment platform—building on the capabilities and client base brought together through the Instaleap acquisition—to deliver a unified, international offering for retailers across North America, Latin America, Europe, and the Middle East. If you thrive in fast-paced environments, love turning ambiguity into clarity, and are excited to drive impact across an international, multi-product platform, we’d love to meet you. ABOUT THE JOB * Lead the strategy, definition, and high-quality execution of company-wide programs with high ambiguity, complexity, risk, and executive visibility—owning results end to end. * Transform poorly understood problems into well-structured, cross-functional programs; architect scalable execution plans and operating mechanisms that set the standard for quality and efficiency. * Drive deep technical alignment across Engineering and Product—proposing, vetting, influencing, and de-risking architectural decisions and implementation plans at org leadership level. * Generate and maintain cross-program roadmaps that coordinate multiple teams and workstreams; proactively identify dependencies, risks, and tradeoffs to keep delivery on track. * Partner closely with VPs and executive leadership to align program goals to business strategy; craft clear narratives and decision frameworks that accelerate outcomes. * Elevate team performance by identifying systemic gaps, proposing pragmatic alternatives, and modeling solutions that improve efficiency, quality, and maintainability. * Establish and evolve program frameworks, processes, and evaluation criteria that become reusable standards adopted broadly across the organization. * Mentor and onboard TPMs at varying levels; foster a culture where the best ideas win, conflicts are de-escalated constructively, and teams communicate with clarity and empathy. * Lead integration of enterprise fulfillment, picking, delivery orchestration, and marketplace capabilities into a cohesive global platform; define phased roadmaps spanning discovery, gap analysis, and platform evolution. * Serve as connective tissue between Instacart’s North America-based engineering organization and Instaleap’s Bogotá-based teams—coordinating across time zones, languages, and cultures to maintain alignment and momentum. * Ensure continuity for nearly 100 existing international retail partners during integration, enabling cross-sell opportunities and zero disruption to live operations. * Partner with engineering leadership to structure cross-team collaboration models, including tech lead identification, mentor pairing, and hands-on ramp projects across the combined organization. ABOUT YOU Minimum Qualifications * 10+ years of post-graduation experience in technology as a Technical Program Manager, Engineering Manager, Product Manager, or similar technical role * Fluency in Spanish * Proven track record leading end-to-end, company-wide programs of high complexity and ambiguity across multiple engineering organizations and cross-functional partners. * Demonstrated ability to create program structures and cross-program roadmaps; skilled at building execution plans and operating cadences tailored to program needs. * Deep technical domain knowledge enabling you to influence architectural decisions, de-risk complex technical choices, and guide implementation at org leadership level. * Exceptional communication skills, including building executive-level narratives and presenting to VP and C-suite audiences; adept at tailoring messages by audience and context. * Data-driven decision maker with a strong strategic mindset—able to define paths forward for ambiguous problems and identify new, high-impact problem areas. * Experience driving continuous improvement in processes, metrics, and program design; known for setting a high operational bar that others model. * Fluent in Spanish (spoken and written) with daily collaboration experience across Spanish-speaking engineering, product, and commercial teams. * Bachelor’s degree in a technology or engineering discipline. Preferred Qualifications * Master’s degree in a technology or engineering discipline. * Experience leading programs with active VP/C-suite engagement where outcomes directly influence company strategy and business results. * History of defining foundational, reusable program frameworks, tools, and processes adopted across large organizations. * Experience with AI/ML programs or demonstrated fluency applying AI to program management and engineering workflows. * Background in marketplace, e-commerce, or logistics technology, with familiarity in fulfillment, picking, delivery orchestration, or last-mile logistics. * Experience leading large-scale platform integration programs and coordinating distributed, multi-country engineering teams (e.g., across Latin America and Europe). #LI-Remote   Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $242,000—$255,500 USD WA $232,000—$245,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $222,000—$234,500 USD All other states $202,000—$213,000 USD

YOUR MISSION YOUR MISSION As part of Index’s recent acquisition, we are seeking a Delivery & Tech Lead to guide the newly integrated company through its next phase of growth and technical maturity. This leader will bring deep technical expertise, strong delivery discipline, and drive AI-adoption while ensuring high-quality execution across all client engagements. The ideal candidate is a technical authority with excellent client-facing communication skills—someone who brings credibility in technical discussions, can translate complex solutions clearly, and supports our sales and account teams on calls without actively engaging in cold selling. Your presence will help reassure clients, align expectations, and accelerate trust. KEY RESPONSIBILITIES 1.  TECHNICAL AUTHORITY IN CLIENT ENGAGEMENTS * Join client calls as the senior technical representative—bringing credibility and clarity. * Translate business requirements into technical approaches and validate feasibility. * Provide architectural guidance, high-level solutioning, and delivery insights. * Support commercial teams with expert input without doing outbound prospecting or cold sales. * Build long-term trust with clients by demonstrating competence, transparency, and reliability. 2. DELIVERY GOVERNANCE & PROCESS EXCELLENCE * Establish and optimize delivery processes, SDLC workflows, QA frameworks, and engineering standards. * Introduce consistent methodologies across teams (Agile/Scrum/Kanban, DevOps practices, release management). * Ensure predictable, high-quality project delivery with strong KPIs and performance metrics. * Drive continuous improvement, operational efficiency, and scalability. 3. STRATEGIC TECHNOLOGY LEADERSHIP * Drive the technical vision aligned with AI as a core strategic lever. * Introduce modern architectures, tools, and engineering practices, ensuring AI readiness at both the infrastructure and process levels. * Ensure scalability, performance, and security across delivery, with a forward-looking approach to emerging AI technologies. * Support integration between the acquired company's technology stack and Index's processes, including evaluation of AI tools that drive efficiency and competitive advantage. 4. CROSS-COMPANY COLLABORATION * Work closely with Index leadership, Sales, HR, Operations, and RevOps to align goals. * Ensure a smooth integration into Index’s culture, delivery model, and operational standards. * Serve as the bridge between business strategy and technology execution. YOUR PROFILE * A seasoned technology leader who has scaled engineering organizations in outsourcing, software development, or delivery-focused environments. * Strong technical foundation with the ability to speak confidently across architecture, engineering, and delivery. * Commercially aware and able to support sales conversations by building trust—not selling. * Strong operational mindset with experience implementing processes, KPIs, and delivery governance. * Able to lead through integration and change in a newly acquired environment. * Minimum 10 years of senior management experience in delivery and operational leadership roles. WHY US? * We offer a Competitive salary and bonus structure, in addition, the GM will be part of the share-based compensation program at the company * Possibility of working remotely * We are flexible in considering various location arrangements, which will make sense given our current footprint. We do expect the successful candidate to be open to traveling.