Program Manager, Delivery Innovation and Strategic Programs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. THE CUSTOMER FIRST TEAM We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers.  Join our team! We’re building a world where Identity belongs to you. ROLE SUMMARY Reporting to the Manager of Partner Delivery Success, this role will be responsible for leading and developing Okta partners to successfully deliver Okta services to our valued customers. The Principal Delivery Success Manager (DSM) is responsible for developing partner delivery capability within a defined product domain and regional partner portfolio. This role ensures service delivery partners are prepared to successfully deploy Okta solutions through capability development, go-live validation, and delivery oversight. Principal DSMs serve as the primary operational leaders, enabling partners to progress through the Service Delivery Partner maturity model and ensuring they deliver high-quality implementations. This role works cross-functionally with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining implementation quality. KEY RESPONSIBILITIES * Develop delivery capability across the assigned partner portfolio. * Communicate to multiple partners and Executive level the technical and/or functional level of a situation * Strong understanding of technical design, configuration, and troubleshooting of Okta services * Guide partners through the Service Delivery Partner maturity model. * Identify specialization gaps and recommend enablement paths. * Support partners pursuing product specializations (OWI, Auth0, Workflows, etc.). * Encourage partner certification and skill development. * Review and validate partner go-live submissions. * Classify deployments according to Standard, Advanced, and Strategic complexity levels. * Ensure deployments meet Okta delivery standards. * Capture delivery feedback from Professional Services and customers. * Serve as the delivery advisor for sales teams when identifying partners for deployments. * Recommend partners based on capability, specialization, and deployment complexity. * Assist in identifying partners capable of supporting complex customer architectures. * Track ecosystem capability trends across assigned partners. * Identify gaps in partner expertise or geographic coverage. * Provide recommendations for partner enablement and recruitment. * Partner closely with Professional Services on partner delivery quality feedback and co-delivery planning. * Partner closely with Alliances to support relationship management and service delivery partner recruitment. * Drive and track partner adoption to post-sales enablement. WHAT YOU’LL BRING TO THE ROLE * 10+ years of experience in enterprise software delivery, professional services, or partner success roles. * 10+ years of experience working hands on with customers, primarily in a post-sales role  * 10+ years of experience providing consulting or developer services in a post-sales role  * 10+ years of experience performing hands on technical design, configuration, and troubleshooting of Okta service * Experience working with system integrators or service delivery partners. * Experience supporting enterprise software implementations. * Strong understanding of identity and access management concepts. * Familiarity with enterprise SaaS deployment models. * Understanding of partner ecosystems and implementation services. * Ability to guide partners through complex technology implementations. * Strong cross-functional collaboration skills. * Ability to evaluate partner capabilities and recommend improvement strategies. * Excellent communication and stakeholder management skills. * Ability to work with technical teams, sales teams, and executive stakeholders. AND EXTRA CREDIT IF YOU HAVE EXPERIENCE IN ANY OF THE FOLLOWING! * Familiar with several programming languages (e.g., .NET, JavaScript, Python, Java). * Familiar with open-source tools and development practices. * Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX). * Familiar with AI GPTs  #LI-BF1 #LI-Hybrid #P25024 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $123,000—$169,400 CAD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The Community Support Team within Global Operations is the voice of the Airbnb brand, with over 20,000 ambassadors supporting our community and providing the glue that helps power millions of experiences and a sense of community and belonging for guests and hosts on our platform each year.  Our organization deeply believes in providing a  frictionless experience at scale, works across the company to ensure the support experience is integrated across the entire lifecycle, and endeavors to make support a secret weapon and strategic differentiator for our brand. The Difference You Will Make: As a Program Manager in Community Support, you are responsible for implementing large-scale, cross-functional and cross-platform programs that drive the strategic goals of the Community Support organization and Airbnb. You serve as the bridge between critical business functions such as Community Support, Marketing, Creative, Product/Platform, Design, Engineering, Policy and Comms teams, aligning stakeholders and shepherding teams through the process of bringing our strategic initiatives to life. You will deliver on the end-to-end scoping, planning, execution, and launch of initiatives to achieve success for our product, hosts, and guests.  This high touch individual must come with experience working with seasoned executives, and be able to work with and influence stakeholders across entire organizations throughout Airbnb. You’ll play a critical role in bringing to life Community Support’s vision to build the world’s most loyal travel community through exceptional service. A Typical Day:  * Lead complex cross-functional teams and manage multiple programs simultaneously, ensuring successful delivery while navigating ambiguous situations. * Collaborate closely with executive leadership to establish and maintain strategic alignment, communicate project status, and manage expectations. * Develop and execute program plans and schedules to achieve targeted performance metrics that align with executive-level expectations. * Be curious, anticipate and navigate obstacles and skillfully negotiate changes with cross-functional stakeholders at every stage from early concept through to launch.  * Assess business and organization risk to make trade-off recommendations. * Close the loop - track and measure your outcomes and adapt and learn quickly from failure. * Champions CS Program Management Office (PMO) defined ways of working to drive intended outcomes and provide transparency. * Independently produces and revises documents and presentations that are executive ready. Your Expertise: * Bachelor's Degree or equivalent experience, preferably in related field; MBA or Masters preferred * 8+ years of broad experience in customer service across contact center operations, digital support, and contact center technology  * Experience managing and executing large, complex, cross-functional projects, ideally in a contact center and/or customer service environment * Organized and collaborative Senior Program Manager who inspires and motivates their team while driving results on time, and at high quality * Understanding of technology use cases in customer service and contact centers * Experience in creating detailed project plans and business cases to show measurable impact of program, progress and project execution * Ability to create compelling presentations and storytelling to executives * Experience and ease interacting with and influencing senior executive leadership * Proven ability to pivot and deal with ambiguous situations resulting in a structured outcome.  * Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. ---------------------------------------------------------------------------------------------------------------------------------- We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.  This role is for an existing vacancy within the organization. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $128,000—$160,000 CAD