
DEPT · Toronto
Delivery Lead Toronto, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection o...
Delivery Lead
Toronto, hybrid
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of
technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce,
CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa,
Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.
This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and
speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market
share for our clients.
The Delivery Lead serves as the operational linchpin for the Global Studio team, spearheading staffing operations and ensuring
seamless coordination across multi-disciplinary teams. In this capacity, you will partner with the Head of Delivery and various
Craft and Client teams to orchestrate high-quality, on-time, and on-budget project delivery. The role focuses on scaling and
flexing Studio resources to meet evolving client needs through process optimization and the strategic application of technology.
You are independently accountable for excellent operational delivery and for mentoring the wider delivery team to achieve
sustained performance and efficiency.
and setting firm boundaries where necessary.
Delivery Leadership.
cross-functional alignment.
involving the right stakeholders at the right time and ensuring absolute clarity amongst all stakeholders.
recruitment) and oversee the flexible 'Relay' team in coordination with Pioneers.
staffing escalations with actionable, timely solutions, involving senior leadership as required.
allocations support professional growth and engagement.
protocols and maintaining data integrity for efficient sign-off.
and alignment with regional operational priorities.
automation within staffing operations.
to foster professional development.
leadership with actionable insights.
plans to optimize Studio performance.
performance metrics require realignment.
delivery initiatives.
operational action plans
The anticipated annual salary range for this position is $100k-115k CAD. Salary is based on relevant experience, expertise, and
organizational impact.
Mental Health First Aiders.
and across all industries. And we celebrate all of our successes together!
charities and pr-bono projects.
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of
technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just
is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better
together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for
each other, and for the world we are helping to build.
AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our
interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to
recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups
tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving
everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the
recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the Job Reporting to the Director, Product Analytics, this position will be focused on global product analytics across multiple teams. This is a manager-level individual contributor role with leadership through influence, strategic ownership, and cross-functional partnership rather than formal people management. In this role, you will partner closely with Product, Engineering, Marketing, Finance, and executive stakeholders to define metrics, shape product strategy, improve data flows, and deliver actionable insights that influence high-impact decisions. You will work across a wide range of product initiatives, translating complex datasets into clear recommendations, scalable reporting, and executive-ready narratives. The ideal candidate combines strong hands-on analytical depth with strategic thinking. They are comfortable navigating ambiguity, building trusted relationships with senior stakeholders, and owning analytics workstreams from problem framing through recommendation. This person should be equally effective writing SQL, defining KPIs, improving data foundations, and telling a compelling story with data to guide product direction. Responsibilities * Lead high-impact product analytics initiatives across multiple product teams, turning complex data into clear recommendations that influence strategy and execution * Partner with Product, Engineering, Marketing, and Finance leaders to shape priorities, guide roadmap decisions, and align success metrics to business goals * Own the definition and evolution of product KPIs, reporting frameworks, dashboards, and analytical models that support planning and performance management * Strengthen product data foundations by improving data flows, metric definitions, and analytics governance to increase trust, consistency, and usability * Evaluate product features, experiments, and strategic initiatives through rigorous analysis, and recommend actions based on performance, opportunity, and business impact * Deliver polished, executive-ready analyses, presentations, and narratives for audiences ranging from product managers to senior leadership * Elevate analytical excellence across the team by mentoring junior analysts and improving processes, tools, and best practices Minimum Qualifications * 5+ years of experience in analytics, product analytics, strategy, or a related quantitative field * Strong hands-on SQL skills and experience working with large-scale relational datasets * Experience owning product metrics, KPI frameworks, and recurring reporting for product or business stakeholders * Experience partnering directly with product teams to support roadmap decisions, feature evaluation, prioritization, and strategy * Demonstrated ability to translate complex analyses into clear business recommendations and concise executive-level communication * Strong experience with product data flows, data quality, metric definitions, and analytics governance * Experience building dashboards and visualizations using modern BI or analytics platforms * Strong analytical, problem-solving, and project management skills, with the ability to independently manage multiple priorities * Excellent written, verbal, and visual communication skills * Comfort operating in ambiguity and driving work forward with a high degree of ownership and judgment Preferred Qualifications * Experience in product analytics within a two-sided marketplace, B2B2C, hospitality, travel, or technology business * Experience with Snowflake or similar cloud data warehouse technologies * Experience with experimentation, product performance measurement, and causal or quasi-causal analysis * Experience building financial models, forecasts, or scenario analyses that support product investment decisions * Familiarity with data pipeline design, ETL concepts, and upstream/downstream data dependencies * Understanding of how product metrics connect to company goals, revenue outcomes, and operational performance Benefits and Perks * Work from (almost) anywhere for up to 20 days per year * Focus on mental health and well-being: * Company-paid therapy sessions through SpringHealth * Company-paid subscription to Headspace * Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) * Paid parental leave * Generous paid vacation + time off for your birthday * Paid volunteer time * Focus on your career growth: * Development Dollars * Leadership development * Access to thousands of on-demand e-learnings * Travel Discounts * Employee Resource Groups * 20 days of paid time off * Private health and dental insurance * Life and Disability insurance The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility. The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is $110,000–$124,200 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. #LI-Hybrid #LI-CW2
About Yondr Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world’s largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints. But we can’t do this without you. The Role The Critical Facility Shift Technician is responsible for the safe, reliable, and efficient operation of mission-critical infrastructure within the data center. This role covers all aspects of energy isolation, switch activity, and facility rounds, ensuring compliance with safety standards and operational procedures. The Critical Facility Technician reports directly to the Critical Facility Shift Manager and works as part of a larger team that strives for excellence through teamwork and accountability. This is a shift-based role requiring flexibility to work nights, weekends, and holidays as part of a 24/7 operations team. Main responsibilities * Operations & Rounds * Conduct scheduled and unscheduled facility rounds, inspecting all critical systems (electrical, mechanical, HVAC, fire/life safety, and security) for proper operation and signs of abnormality. * Monitor Building Management System (BMS), Electrical Power Monitoring System (EPMS), and other automation platforms for alarms and alerts; respond promptly per SOPs. * Maintain accurate logs of alarms, operational events, isolations, and shift activities. * Ensure all Statuory PPM workorders are completed ontime and any resulting actions are logged and tracked and remediated in good time. * Ensure all Yondr self delivered works are covered by acurate and relevant risk and method statements. * Confirm that all contractor RAMS are accurate before the work tasks start. * Perform routine inspections and preventive maintenance tasks as assigned. * Energy Isolation & Switch Activity * Execute all energy isolation procedures, including Lockout/Tagout (LOTO), in accordance with company policy and regulatory requirements. * Perform and document all switchgear operations, including breaker racking, transfer switches, and panel isolations. * Verify isolation and de-energization prior to work; ensure proper signage, barricading, and communication. * Coordinate with vendors and other teams for planned and emergency isolations. * Maintain records of all isolation activities, including authorization, verification, and restoration. * Incident Response & Troubleshooting * Respond to alarms, system notifications, and abnormal conditions; perform initial diagnostics and escalate as needed. * Support incident response efforts, including root cause analysis and after-action reporting. * Participate in emergency procedures, including system recovery and safe shutdowns. * Compliance & Documentation * Adhere to all safety, environmental, and regulatory standards. * Ensure all work is performed per approved Method of Procedure (MOP), Standard Operating Procedure (SOP), and Emergency Operating Procedure (EOP). * Maintain up-to-date documentation for rounds, isolations, switch activities, and maintenance tasks. * Continuous Improvement & Teamwork * Identify opportunities for operational improvement and risk reduction. * Participate in training and periodic program reviews. * Support development and review of procedures and playbooks. * Collaborate closely with team members, sharing knowledge and supporting a culture of accountability and mutual respect. * Ensure the Yondr brand is maintained as a first class operator with all vcisitors and contractors. Qualifications and experience * High school diploma or equivalent required; technical certification (electrical, mechanical, HVAC, or related field) preferred. * 2+ years of experience in mission-critical environments (data center, hospital, industrial plant, etc.). * Demonstrated experience with energy isolation, LOTO, and switchgear operations. * Technical Skills * Strong understanding of electrical and mechanical systems, including UPS, generators, switchgear, PDUs, CRAC/CRAH units, and fire/life safety systems. * Proficiency in BMS/EPMS platforms and alarm management. * Ability to read and interpret one-line diagrams, MOPs, SOPs, and EOPs. * Safety & Compliance * Knowledge of OSHA, NFPA 70E, and other relevant safety standards. * Experience performing LOTO and energy isolation in accordance with regulatory and company requirements. * Other Requirements * Excellent communication and documentation skills. * Ability to work shifts, including nights, weekends, and holidays as required. * Commitment to continuous learning and professional development. * Strong teamwork and accountability mindset. At Yondr, we want to enhance the diversity, equity, inclusion and belonging of our workforce to reflect the world we live in. Our roles are potential opportunities for everyone; all interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply. We ensure all candidates have equitable access and consideration throughout the hiring process. Yondr is committed to fostering a welcoming, safe and inclusive work environment. We provide support through our benefits, which are inclusive of all backgrounds.
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the job We are looking for a Senior Accounts Payable Specialist to join our Global AP team at OpenTable. In this role, you will serve as a subject matter expert within the Accounts Payable function, partnering closely with internal and external stakeholders to ensure the accurate and timely processing of vendor payments and employee expense reimbursements. In addition to managing complex Accounts Payable activities, you will play a key role in driving operational excellence, supporting process improvements, assisting with system implementations and enhancements, and acting as a mentor and resource for other members of the AP team. You will work closely with the Global AP Manager to strengthen internal controls, improve efficiency, and support scalable global processes. The ideal candidate is proactive, highly organized, detail-oriented, and thrives in a fast-paced, global environment. You enjoy solving complex problems, identifying opportunities for improvement, and collaborating cross-functionally to deliver exceptional service. Responsibilities * Payment & Expense Processing: Accurately process vendor invoices and review employee expense reports within established service level agreements (SLAs) and Travel & Expense policies. * Ticketing & Inquiry Management: Own and manage workflows in the AP ticketing system (FreshService), resolving vendor and employee inquiries promptly and professionally. * Compliance & Controls: Review vendor agreements, payment terms, and banking documentation for onboarding compliance. Ensure adherence to company policies, SOX controls, and global AP procedures. * Account Reconciliation: Perform weekly reviews of AP miscellaneous and clearing accounts, monitor aging reports to mitigate outstanding risks, and support month-end and year-end close activities. * Cross-Functional Collaboration: Partner with Accounting, Tax, Cash & Collections teams on various operational requests and act as a primary escalation point for complex AP issues. * Process Optimization: Identify opportunities to automate manual tasks, recommend workflow improvements, and participate in the testing and implementation of new AP systems and tools. * Reporting & Analytics: Prepare and analyze key AP metrics, KPI reporting, expense audits, and payment trends to support strategic decision-making. * Mentorship: Provide guidance, training, and knowledge sharing to junior Accounts Payable Specialists. Minimum Qualifications * 5–7 years of progressive experience in Accounts Payable, Finance Operations, or Accounting. * Bachelor’s degree or equivalent practical experience in Finance, Accounting, Economics, or a related field. * Demonstrated experience managing complex Accounts Payable workflows within a fast-paced, global organization. * Strong understanding of core Accounts Payable controls, account reconciliations, and month-end close procedures. * Advanced Microsoft Excel skills, including PivotTables, XLOOKUP/VLOOKUP, formulas, and data analysis. * Proven ability to manage multiple competing priorities, resolve complex discrepancies independently, and collaborate cross-functionally across all levels of an organization. Preferred Qualifications * Prior experience working within the technology sector. * Hands-on experience with NetSuite, SoftCo, Expensify, or similar global ERP and AP automation platforms. * Demonstrated experience identifying, designing, and implementing process improvements or automation initiatives. * Experience supporting internal/external audits, SOX compliance controls, or global financial compliance initiatives. * Previous experience formally mentoring, training, or onboarding junior team members. * Proficiency with Google Sheets alongside advanced Excel capabilities. The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is $79,000 - $94,000. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. #LI-Hybrid #LI-CW2