Technical Account Manager, Japan

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Technical Account Management (TAM) Team The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.   The Auth0 Technical Account Manager Opportunity This is an exciting opportunity for an experienced technical expert to join the Okta Japan TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome.  You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture. The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem-solving strategies and tactics often faced in the role.  What you’ll be doing: * Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing * Learn our customers’ business, gaining insights into their strategies, goals, and challenges, through the lens of identity * Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions * Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items * Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices * Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations * Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity * Analyse trends, identify areas for improvement, and take action to optimise customer outcomes * Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience * Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach Requirements: * 5+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience. * At least 3 years of hands-on experience as a Technical Account Manager (TAM), or comparable customer-facing role, preferably in the IAM space * Native-level Japanese proficiency with excellent communication and reading comprehension skills. * Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations. * Familiarity with the following core CIAM areas or technical competencies:  * Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0) * Consuming APIs and HTTP request methods * High-level understanding of custom consumer and SaaS apps, both web and native * Passion for learning cybersecurity principles for IT and consumer applications * Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use * Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices * A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives * Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyse data. Strong presentation and whiteboarding/diagram skills * Excellent communication skills with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to C-level exec * Ability to influence customer behaviour & health metrics across a portfolio of customers   #P24888_3375767 #LI - hybrid The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relicのソリューションをお客様にお届けするSolutions Consultantを募集しています。テクニカルセールスに熱意を持つコンサルタントやプリセールスエンジニア、あるいはデベロッパーだけどお客様と話す機会が多いという方は大歓迎です。New Relicには技術的に優秀なエンジニアを優秀なSolutions Consultant に転向させた実績がありますので、セールス寄りの経験が浅く、このポジションへのフィットに心配な方でもご安心ください。オンボードのためのトレーニングも揃っています。  Solutions Consultantの主な業務は、New Relicの営業、Technial Account Manager、 Technical Support Engineerやマーケティングチームなどと共に、クラス最高のNew Relicソリューションをお客様のビジネスに効果的に活用頂くためのご提案や、素晴らしい機能をきちんと活用して頂くための技術的な支援することです。  当社のSolutions Consultantとして、さまざまな業界やシステムに対する技術的なサポートをすることで、お客様のビジネスニーズや市場動向を把握することができます。当社の持つSaaSソリューションの販売に関する豊富な知見や、セールスサイクルの全フェーズを理解するとともに、現場のセールスをサポートするSolutions Consultantを求めています。他のSolutions Consultantや製品チームと協力して、お客様のITインフラストラクチャやソフトウェアアーキテクチャを理解すると共に、お客様のビジネスニーズを解決するソリューションを作成し、New Relicのソリューションがリアルタイムでこうしたニーズにどのように対応しているかを確認していきます。 What you'll do * お客様にNew Relicソリューションの価値が伝わるよう、New Relicコンサルティングの知識を提供する * New Relicのソリューション、お客様の要件に関連した価値を明確に説明したカスタマープレゼンテーション作成や、説得力のある顧客向け概念実証デモを構築し提示する * New Relicソリューションを広めるために、イベント登壇や技術資料の作成、トレーニングなどを提供する * New RelicのSales、Solution Consultant、Technical Account Managerと商談機会について協働する * 責任感が強く、大胆で、本格的であり、熱意があり、首尾一貫している、など企業としてのコアバリューの順守は不可欠です。 This role requires * プロジェクトまたは営業活動などで顧客との対応経験があり、 Pre-sales Engineer、技術系Consultant/Architect、システム運用管理者、Software Developerなどで3年以上の経験があること * 最新技術に興味があり、自ら手を動かしてキャッチアップしている * 運用監視やシステム管理設計などのアプリケーション/インフラ運用に関わる知識や経験、興味を持っている * AWS、Azure、Google Cloudなどのクラウドプラットフォームの経験 * Slackやメールなどで海外メンバーと文章でやり取りできるレベルの英語の読み書き Bonus points if you have *  Java、PHP、.NET、Ruby、Node.js、Pythonなどプログラム言語に関する実践的な作業経験があるかたは優遇  Please note that visa sponsorship is not available for this position. #LI-RT     Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy