Solutions Engineer - Presales (m/f/x)

About Eye Security Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally. We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players. At Eye, you’ll work on international projects, solving real-world challenges and helping to build a safer digital future for our clients. About this role As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions. You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you. What You’ll Do * Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention. * Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value. * Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback. * Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences. * Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes. What You Bring * You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth. * You communicate clearly and confidently in both Dutch and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations. * You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce. * You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value. * You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus. What We Offer * A meaningful mission: protect organizations across Europe from real-world cyber threats. * A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections. * Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds. * Full ownership of a strategic function in a high-growth cybersecurity scale-up. * Weekly lunches (NL) and Thursday socials to stay connected. * A generous time-off policy, including wellbeing and volunteering days. Ready to take ownership, bring ideas to life, and inspire others? We’d love to hear from you. Apply now and become part of our mission at Eye Security.

About Eye Security Eye Security is providing cybersecurity with embedded cyber insurance solutions for organizations in Europe. Headquartered in the Netherlands, we are already over 190 FTEs and continue to grow internationally. We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team brings together talent from intelligence, military, tech, and consulting backgrounds — all united by a shared mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players. At Eye, you’ll work on projects with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. About this role We are looking for a Senior Cybersecurity Specialist (f/m/x) to join our Security Operations team and help protect our clients from real-world cyber threats. In this role, you will investigate complex security incidents, support incident response engagements, and act as a senior escalation point within our Security Operations Center (SOC). You will work closely with our Managed Detection & Response (MDR) team, support customers during high-pressure situations, and help improve the processes and playbooks that keep our operations running effectively. This position combines hands-on investigation work, client communication, and operational ownership in a fast-growing cybersecurity company. What you will do • Investigate and respond to cybersecurity incidents, including business email compromise, account compromise, ransomware, and other security threats. • Act as a senior escalation point for complex alerts and investigations within the SOC. • Take ownership of complex investigations, Business Email Compromise (BEC) cases, and other escalated incidents. • Communicate clearly and confidently with clients, guiding them through investigations, remediation activities, and security incidents. • Support MDR operations and participate in a 24/7 on-call rotation. • Collaborate with internal teams including Security Operations, Customer Success, Support, and Product. • Improve internal playbooks, documentation, processes, and tooling to strengthen our security operations. • Contribute to initiatives such as automation, threat intelligence, and operational improvements. What you will need • Proven experience in Security Operations (SOC), Managed Detection & Response (MDR), Incident Response (IR), DFIR, CSIRT, CERT, or similar cybersecurity environments. • Experience investigating and responding to security incidents independently. • Strong understanding of modern attack techniques, incident response methodologies, and security operations. • Experience working with technologies such as Microsoft 365, Azure, Windows environments, EDR solutions, SIEM platforms, and cloud infrastructure. • Excellent communication skills and the ability to remain calm and structured during high-pressure situations. • Strong analytical and problem-solving skills with a natural curiosity to investigate root causes and improve processes. • A collaborative mindset and willingness to support teammates, customers, and internal stakeholders. • Fluency in Dutch and English. • Residence in the Netherlands. • Availability to participate in a 24/7 on-call rotation. Nice-to-have • Experience investigating Business Email Compromise (BEC) incidents. • Experience with digital forensics, threat hunting, or threat intelligence. • Experience creating playbooks, documentation, or operational procedures. • Experience mentoring junior analysts or acting as a technical escalation point. What we offer • A meaningful mission: protect organizations across Europe from real-world cyber threats • Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds • A remote-friendly culture with quarterly meetups and annual company retreats (in Spain, Portugal, Italy…) • Thursday socials to stay connected • A generous time-off policy, including wellbeing and volunteering days