(Senior) Insurance Broker Partner Manager (m/f/x)

ABOUT EYE SECURITY Eye Security is providing cybersecurity with embedded cyber insurance solutions for organizations in Europe. Headquartered in the Netherlands, we are already over 170 FTEs and continue to grow internationally. We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team brings together talent from intelligence, military, tech, and consulting backgrounds — all united by a shared mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players. At Eye, you’ll work on projects with an international footprint, solving real-world challenges and helping to build a safer digital future for our clients. ABOUT THIS ROLE We are looking for a Staff Cyber Security Specialist (f/m/x) to strengthen our Incident Response and Security Operations capabilities. This is a senior individual contributor role for an experienced incident responder who enjoys solving complex security challenges and helping organizations navigate critical cyber incidents. In this role, you will lead incident response engagements from investigation through recovery, working directly with customers during some of their most challenging moments. You will act as a trusted technical authority within the team, mentor less experienced responders, and help drive improvements across our security operations. Unlike traditional consultancy environments, you will operate within a product-driven MDR organization serving more than 1,000 customers across Europe. This gives you the opportunity to work at scale, leverage large security datasets, and contribute improvements that strengthen protections across our entire customer base. You will work with state-of-the-art security tooling while collaborating with security professionals from intelligence, military, consulting, national CERT, and technology backgrounds. Alongside operational response work, you'll have opportunities to contribute to internal research initiatives, Bug Bounty Fridays, Capture The Flag events, and other technical projects that help push our capabilities forward. This position is based in the Netherlands and reports directly to the Director of Security Operations. WHAT YOU WILL DO * Act as a leading technical authority within Security Operations, taking ownership of strategic improvement initiatives and helping shape the future direction of our incident response and security operations capabilities. * Lead cyber incident response engagements from intake through recovery. * Act as the technical lead during investigations, coordinating response activities and driving outcomes. * Conduct forensic investigations to determine attack scope, root cause, and impact. * Support customers during active cybersecurity incidents and provide clear technical guidance. * Support MDR and Security Operations activities when not engaged in active incident response cases. * Work with internal and external stakeholders, including management, legal counsel, law enforcement, and regulators when required. * Mentor junior and medior responders and help raise the technical maturity of the team. * Contribute to the continuous improvement of incident response methodologies, playbooks, and operational processes. WHAT YOU WILL NEED * 6+ years of experience in cybersecurity with significant hands-on experience in Incident Response, Digital Forensics, Security Operations, or related disciplines. * Proven ability to independently lead and manage cybersecurity incidents end-to-end. * In-depth knowledge of Windows, Linux, and macOS operating systems, file systems, security architecture, and attack surfaces. * Strong knowledge of enterprise infrastructure, networking, and network security principles. * Experience with EDR platforms such as CrowdStrike Falcon, Microsoft Defender for Endpoint, SentinelOne, or similar technologies. * Knowledge of cloud environments and cloud security concepts across Microsoft 365, Azure, AWS, or Google Cloud. * Strong investigative and analytical skills with experience collecting and analysing evidence during security incidents. * Ability to communicate technical findings clearly to both technical and non-technical stakeholders. * Experience mentoring or coaching other security professionals. * Strong ownership, collaboration, and communication skills. * Fluency in English (internal working language) * Fluency in Dutch (required for client communication) Nice-to-have * Experience developing scripts, tools, or automations to support investigations and response activities. * Experience conducting technical security research. * Knowledge of threat actors and attacker tactics, techniques, and procedures (TTPs). * Experience working in a CERT, CSIRT, MDR, or DFIR environment. WHAT WE OFFER * A meaningful mission: protect organizations across Europe from real-world cyber threats * Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds * A remote-friendly culture with quarterly meetups and annual company retreats (in Spain, Portugal, Italy…) * Thursday socials to stay connected * A generous time-off policy, including wellbeing and volunteering days

About Eye Security Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally. We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players. At Eye, you’ll work on international projects, solving real-world challenges and helping to build a safer digital future for our clients. About this role As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions. You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you. What You’ll Do * Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention. * Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value. * Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback. * Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences. * Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes. What You Bring * You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth. * You communicate clearly and confidently in both Dutch and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations. * You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce. * You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value. * You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus. What We Offer * A meaningful mission: protect organizations across Europe from real-world cyber threats. * A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections. * Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds. * Full ownership of a strategic function in a high-growth cybersecurity scale-up. * Weekly lunches (NL) and Thursday socials to stay connected. * A generous time-off policy, including wellbeing and volunteering days. Ready to take ownership, bring ideas to life, and inspire others? We’d love to hear from you. Apply now and become part of our mission at Eye Security.