Senior Business Analyst (Retail Finance)

ABOUT BARINGA  Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. OUR INSURANCE PRACTICE ARE LOOKING FOR AN EXPERIENCED CONSULTANTS TO JOIN THE TEAM.  Our Insurance practice works with the leading Insurers and Distributors across strategic advisory projects right through to business and technical change delivery. We are at the cutting edge of the industry and the wider ecosystem, helping our clients improve their profitability, navigate regulatory change and implement new technology solutions.   WHAT YOU WILL BE DOING * Work with leading Insurers and Distributors to design and deliver innovative solutions to their most critical technology challenges across Digital, Data and Technology * Helping Insurers with large transformation including legacy technology application replacement across Underwriting, Claims, Pricing, Finance and other Shared Services * Data strategy definition and delivery of data solutions * Digital and customer front end design and transformation * Leading Programme Scrum teams efficiently managing delivery of workstreams and raising risks to delivery within larger transformation programmes * Gathering client requirements and prioritisation of backlogs to deliver best returns for clients * Supporting business case development and presenting back to senior client stakeholders    YOUR SKILLS AND EXPERIENCE * Experience of working on a minimum of one large scale transformation or technology application upgrade within Insurance/Life & Pensions with a track record of delivering change * Knowledge of the technology landscape including the main COTS policy and claims platforms alongside InsurTech players relevant to the industry * Strong Business Analyst skills with experience of requirement gathering using different methodologies * A desire to learn and grow own skills in supporting Insurers to deliver their Digital, Data and Technology Agenda * Strong understanding of how General Insurance/London Markets/Life & Pensions businesses operate and the key processes within them * Strong communication and presenting skills * An interest in helping to build and develop our capabilities, thought leadership and offerings * Proven experience of project and programme delivery methodologies (Agile, Waterfall, Bi-modal etc)  * Proven experience in business engagement and business stakeholder management * Experience of working in a multi-vendor and multi stakeholder environment    WHAT A CAREER AT BARINGA WILL GIVE YOU  PUTTING PEOPLE FIRST. BARINGA IS A PEOPLE FIRST COMPANY AND WELLBEING IS AT THE FOREFRONT OF OUR CULTURE. WE RECOGNISE THE IMPORTANCE OF WORK-LIFE BALANCE AND FLEXIBLE WORKING AND PROVIDE OUR STAFF AMAZING BENEFITS. SOME OF THESE BENEFITS INCLUDE:  * Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.  * Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.  * Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.  * Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.  * Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.  DIVERSITY AND INCLUSION We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.  AN AWARD-WINNING WORKPLACE You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this.  USING BUSINESS AS A FORCE FOR GOOD.  We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.  We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. JOIN US All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.   BARINGA PRIVACY NOTICES For UK & EU Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com For the USA Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com For Australia & Singapore Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay’s Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM • ~110 people, more than half in engineering, product and data • 45+ advanced degrees across computer science, mathematics and operations research • Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle • An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation Work Alongside Industry Leaders Karthik Harith - VP Operations Karthik is an operator and GM with a track record scaling multi-channel retail and operations across the UK, Germany, and France. Prior to Relay, he operated at VP/General Manager across multiple markets and brands (Getir, Gorillas, and Frichti). He holds a BS in Electrical Engineering (Brown) and an MBA in Finance (HEC Paris). At Relay, Karthik leads Operations, bringing rigorous execution and scaling experience to solve hard, real-world logistics problems end-to-end. Relay’s Mission Relay exists to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. The Opportunity Relay's network runs on forecasts. Every day, models predict how many parcels will arrive, which ones to sort tonight, how many shifts to release, and how many bags each route needs. The Network squad owns those forecasts and the operational processes that turn them into action. When teams plan to the right number, the network runs efficiently. When they over-plan, capacity goes to waste; when they under-plan, cost surges and operational performance suffers. At a high level, the outcome you will drive is excellent day-to-day forecast guidance -ensuring teams across the network plan to the right number every day. This is one of the most powerful cost levers in the business. As Senior Operations Associate, you will own the day-to-day operational processes that drive this outcome. You will be the squad's operational backbone: the person who keeps the network on track, steps in when things break, and coordinates the right teams when the operation is under stress. This is fundamentally an operational role - high-context, high-ownership, and central to how the network runs every day. Alongside the day-to-day execution, you will have the opportunity to keep critical projects moving forward across the squad. As a Senior Operations Associate, Network at Relay at Relay, you'll: * Own the quality of day-to-day forecast guidance. Co-build and operate the systems that decide how much volume flows through our network every day, ensuring teams plan to the right number - neither over- nor under-planning. Continually improve these systems, partner with other Operations teams to resolve issues, and maintain a clear specification for Data and Engineering to automate further as resources become available. * Plan the business through scheduled operational moments. When demand is going to deviate from the norm - busy shopping periods, holidays, planned promotions - you will develop the operational plan and make sure all relevant teams are prepared, aligned, and acting on the same source of truth. * Lead the response to unplanned incidents. When something disrupts the network - adverse weather, supply-side shocks, or unexpected client behaviour - you will step in to own the recovery and run the retro process to ensure follow-ups are actioned. * Work shoulder-to-shoulder with the data team. When forecasts look off or operations flag a problem, you will dig into the numbers, interrogate the models, and help the Data Scientists and Analysts pinpoint where the models are creating real-world friction. You will not be building the models - but you will be a trusted partner in pressure-testing them. * Help keep the squad's programme of work on track - beginning with coordination and follow-up, and growing into a role that guides what the squad prioritises as you build context and credibility. Who Will Thrive in this role? * Resilience and high ownership. You enjoy being at the centre of how the network runs each day. The work spans daily execution and complex, ambiguous problem-solving, and you take real pride in owning the outcome of both - including stepping in when other teams or processes need support. * Project literacy. You have run projects or worked closely with Programme Managers in prior roles. You're comfortable absorbing the administrative scaffolding of a programme without requiring a senior PM to direct you. * A bias for action. You would rather get something working today than design the perfect solution for next quarter. You know when to escalate and when to just fix it. * Strong written communication. At Relay, a well-structured doc or one-pager is often how you get things done - it's how you align people, define problems, and create momentum without a meeting. * 3–5 years of experience in operations, programme management, consulting, or a similar function - ideally somewhere fast-moving where the playbook was being written in real time. * Data literacy. Comfortable with SQL and able to query data independently to investigate operational issues. You can articulate the data and insight you need with sufficient clarity that an AI agent or analyst can act on it. You don't need to be building dashboards yourself - but you should be capable of pulling your own numbers when you need to. The qualifications and experiences above act as a loose guide to what we're looking for. We'd still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated. Fast and Focused Hiring Process 1. Talent Acquisition Interview - 30 min 2. Hiring Manager Interview - 45min 3. Case Exercise - 90min 4. Final Interview w/ VP Operations - 30min 5. Decision and offer within 48 hours, our process mirrors our pace of work, typically completed in a week. Who Thrives at Relay? * Aim with Precision: You define problems clearly and measure your impact meticulously. * Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. * 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. * All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. * People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. * Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.