Product Sales Specialist

About CheckProof At CheckProof, we are transforming the way inspections are carried out in the construction materials and heavy industry sectors with our innovative digital platform. Our solutions streamline maintenance, quality control, and reporting, helping businesses operate more efficiently, safely, and with greater transparency. As a pioneering SaaS company established a decade ago, we are now in an exciting scale-up phase. Headquartered in Stockholm, Sweden, CheckProof serves customers in over 45 countries and continues to expand globally with a strong focus on innovation and customer success. As part of the Customer Success organization, you will play an important role in ensuring our customers receive fast, professional support and have the knowledge they need to succeed with CheckProof. The Role As Customer Support, you will be responsible for helping customers solve problems, answer questions, and get the most out of the CheckProof platform. A central part of the role is managing incoming support requests from customers. You will troubleshoot issues, guide users through solutions, and ensure timely responses and clear communication. In addition, you will actively contribute to developing and improving our support processes, with the goal of continuously raising the quality of our support and delivering the best possible experience for our customers. At the same time, the role includes developing and maintaining CheckProof Academy, our learning platform and knowledge base. By creating tutorials, guides, and documentation, you will help customers learn how to use the product more effectively while reducing repetitive support questions. You will work closely with Customer Success, Product, QA, Engineering, and Sales to ensure customer feedback is captured and used to improve both the product and the customer experience. Your key responsibilities include: Customer Support Managing incoming customer requests across chat, email, and phone Responding to customer questions about product usage Troubleshooting issues and guiding customers through solutions Managing support tickets from request to resolution Ensuring customers receive timely updates and follow-ups Escalating bugs and technical issues to QA and Engineering Collaborating with Customer Success Managers on customer cases Contributing to the continuous improvement and development of our customer support to deliver the best possible support experience for our customers Your goal is to ensure that customer issues are handled efficiently, professionally, and with clear communication. CheckProof Academy & Customer Enablement You will also be responsible for developing and maintaining CheckProof Academy and other learning resources that help customers succeed with the platform. Responsibilities include: Maintaining and improving the CheckProof Academy and knowledge base Creating tutorials, guides, and help documentation Updating learning materials when new product features are released Ensuring documentation reflects real customer needs and questions Supporting Customer Success with product knowledge materials Support Development & Product Feedback This role also contributes to improving how we support customers as the company grows. Responsibilities include: Identifying recurring customer questions and improvement opportunities Helping develop better support processes and workflows Providing structured feedback to Product and Engineering Highlighting usability issues or documentation gaps What We’re Looking For Experience in SaaS customer support or customer success is a plus Experience working with support tools and ticketing systems Strong product understanding and technical curiosity Experience creating knowledge base articles or help documentation Strong written and verbal communication skills in both Swedish and English, as we work with customers around the world Nice to have: Experience working in a growing SaaS company Experience with customer education platforms or learning systems Experience collaborating with product and engineering teams What We Offer Innovative Culture Join a team that’s not just about work, but about making a difference. Creativity and innovation are part of our DNA. Growth Opportunities We’re scaling fast, and you will have the opportunity to shape how CheckProof supports customers globally. Flexible Work Environment Hybrid setup in Stockholm with a strong focus on work-life balance. If you are passionate about customer experience, enjoy solving problems, and want to help build world-class customer support in a fast-growing SaaS company, we’d love to hear from you. We are handling applications on an ongoing basis, so the position may be filled before the final application date. The recruitment process Submit your resume for review Phone interview with our recruiter Digital interview with recruiting manager Complete personality and logic tests Interview at our office in Täby Final step: references and full assessment CheckProof is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Do you want to drive real commercial impact for FINN, Blocket and other Nordic marketplaces? THE OPPORTUNITY IN A NUTSHELLYou? A digital advertising expert with a strong commercial mindset who loves helping brands and agencies maximize their ROI through Display & Video. Role? Commercial Success Manager (CSM) – the ultimate product specialist driving adoption, monetization, and growth for our Display & Video solutions across the Nordics. Company? Vend, home of FINN, Blocket, Tori, Oikotie, DBA & Bilbasen, where millions of people across the Nordics connect to find what they need, whether it’s a job, a home or a way to move. Location? Join us in our Oslo or Stockholm office, with the flexibility to work 3 days per week remotely! Why us?This is your chance to join a highly skilled team of experts and own the commercial success of a major advertising portfolio. Working with first-party data in a trusted marketplace environment, you’ll have a direct impact on revenue growth while enjoying high autonomy, continuous learning, and a collaborative Nordic culture Sounds like your cup of tea? Check out the details below! WHO ARE YOU? Experienced in digital ads: You bring 5+ years of experience in digital advertising, programmatic, media sales, or agency trading. Nordic market expert: You have a strong understanding of the Nordic advertising ecosystem, meaning you know how local agencies and media buyers operate. Display & Video specialist: You have deep knowledge of media buying, campaign optimization, audience segmentation, and digital KPIs. Commercially driven consultant: You don't just explain features; you translate client business goals into effective, high-performing advertising solutions that drive revenue. Fluent in English & Swedish/Norwegian: Professional English is required for our internal collaboration across Vend, while fluency in Swedish or Norwegian is essential to build close relationships with local clients and agencies WHAT’S THE JOB LIKE?Day-to-day work & projects cookingYour main mission is to unlock the full potential of Vend’s Display & Video product portfolio. While Key Account Managers (KAMs) own the high-level relationship, you are the product mastermind who makes the magic happen. A typical week involves jumping into meetings alongside KAMs to pitch tailored advertising proposals, hosting workshops for media planners, and analyzing campaign data to find new optimization or upsell opportunities. Exciting projects on the horizon include rolling out next-generation audience targeting solutions and packaging new high-yield video inventory for top-tier Nordic brands. Your main stakeholders will be media specialists, buyers, and activation teams externally, and Product Managers, Industry Leads, and Commercial teams internally. Success after 6 months means you are fully integrated into the team, recognized by major account portfolios as the go-to Display & Video expert, and actively driving product adoption. Success after 1 year means you have significantly grown the product pipeline, increased product penetration across key accounts, and helped shape the local product roadmap based on your market insights. The challenge to turn into an opportunity! The digital advertising landscape moves fast, and clients are constantly looking for measurable outcomes in a crowded market. Sometimes, bridging the gap between what the product can do and what the commercial market demands can be complex. This is your opportunity to shine: you get to be the strategic translator who shapes how our products are sold and used, establishing yourself as a critical driver of Vend’s advertising success. A few words from Martina, Head of Sponsored Content ProductionWe are a highly ambitious Nordic Commercial Success team of eight experts at Vend, responsible for ensuring our clients get the absolute best value out of our marketplace products across the Nordics. We take data and great advertising seriously, and believe that winning together is a strategic advantage. In our team, we highly value autonomy, open feedback, and having fun while driving big results. What we are looking for now is a strategic partner who wants to grow with us and contribute to our shared success. If you want a team that will back you up and a leader who will challenge you to grow, we would love to hear from you! GOT YOUR ATTENTION? Apply by submitting your CV and answer the application questions. We take vacation time seriously here (and hope you do, too!), so we won't review any applications until after the deadline. QUESTIONS?Have questions about the role or daily work? Reach out to Martina Bjølgerud, Head of Sponsored Content Production at martina.bjolgerud[at]vend.com. She will be available to answer your questions starting August 10th. At Vend, our mission is simple: Smart choices made easy. We’re here to make sustainable living effortless through seamless digital experiences. As part of a dynamic family of marketplaces, including FINN, Blocket, Tori, Bytbil, Oikotie, Bilbasen, and DBA, we connect people with services and products that matter. Driven by purpose and curiosity, we constantly evolve to meet today’s needs and shape a smarter, more sustainable tomorrow. At Vend, your time matters. We want you to explore new paths to smarter. Be curious with technology and lean forward. Dare to try, learn, and try again, as we innovate, grow and succeed together. Because your time matters. And when spent wisely, it creates value for you, for Vend, and society as a whole.