Head of Customer Partnership (m/w/d)

🏷️ Title: B2B Marketing Manager 👫 Department: Commercial 💰 Salary: £50,000 - £60,000 🎁 Benefits & Culture: See here 📈 Equity: A very generous EMI share offering 🌴 Holiday: 26 days + bank holidays 💗 Mission: Elevate later life for everybody and build the care sector of the future 💻 Office Policy: Hybrid with a minimum of 2 core office days per week 🌍 Office Location: London Bridge, London, UK 🔍 The Opportunity: Lottie is building the AI operating system for social care, changing how the UK finds, manages, and pays for care. Thousands of care providers work with Lottie today, either listed on our marketplace, running on Found by Lottie, or both - and every one of them is a partner our Customer Success team looks after. We have a CRM Manager marketing to our current partner base, but no-one owns the channels that will bring new partners to Found: events, partnerships, direct mail, trade press, and paid social. This role owns all of them. You'll report directly to the VP Commercial and have real budget and autonomy to decide where effort goes. This is an individual contributor role to start, but it's built to grow: if a channel takes off and needs a team around it, this role is the one that builds and leads it, with a clear path to Head of B2B Marketing. 💻 What does this role involve? * Own and run Lottie's B2B acquisition channels beyond CRM: events (from hyper-local lunches to larger sector events), partnerships (accountants, CQC consultants, and other trusted intermediaries), direct mail, trade press, and paid social. * Build the events programme from scratch: identify the right formats and audiences, run them, and work out what actually produces pipeline. * Develop referral and partnership relationships that borrow trust from intermediaries care providers already listen to, rather than relying on cold outbound. * Set and manage budget across channels in collaboration with the VP Commercial, and reallocate towards what's working. * Report on lead indicators specific to each channel (partner-sourced pipeline, event-attributed opportunities, response rates on direct mail) as well as the company-level metrics they roll up to: demos booked and new MRR. 💪 What problems will you be solving? * Found's channel mix is currently incomplete. Several channels that should be driving meaningful pipeline, especially events and partnerships, have ownership spread across the company and only a limited track record to learn from. * Care is a low-marketing-sophistication, relationship-driven sector. Channels that borrow credibility (referral, partnership, in-person) will do more work here than channels that assume an actively-searching buyer. * Attribution across these channels is genuinely difficult. You'll need to build a reporting approach that connects channel activity to demos booked and MRR without pretending the link is more direct than it is. 👀 We think you’ll be a great fit if… * You're a genuine generalist with a high bar for quality, comfortable picking up a new channel, learning it properly, and executing to a high standard rather than staying shallow across all of them. * You might experience running events, partnerships, or field marketing programmes, ideally in a sector where relationships and trust matter more than search intent. If not, you have a track record of owning and executing projects to a high standard. * You're commercially minded and comfortable being measured on demos booked and MRR, even where your channel's contribution to that number is indirect. * You can set a budget case and defend it, and you know the difference between a channel that isn't working and one that hasn't been given time to compound. * You're comfortable with ambiguity: no existing playbook exists for most of these channels at Lottie, so you'll be building as you go. 💔 This role isn’t for you if… * You're not prepared to use AI and process to work faster and smarter. * You're not passionate about elevating later life for everybody - our mission is at the heart of everything we do. * You prefer a small, high-touch portfolio of accounts over managing at volume. * You see account management as purely relationship farming rather than a commercial discipline. * You want a pre-defined playbook for every situation rather than adapting one on the fly. * You're uncomfortable with the ambiguity and pace of a fast-growing startup. 📝 Application We will review your application w/c 3rd August We'd love to see a short video (2 minutes max) answering this question: Introduce yourself and tell us why you’re interested in Lottie and why you feel you’d be a good fit for the role. We appreciate this takes time. We receive a high volume of applications and this helps us assess you on more than your CV. 🔢 Lottie’s Interview Process 1. Screening interview led by Lottie's Talent Acquisition team - 20 minutes - remote 2. Task/exercise, completed independently and talked through with your Team Lead - 1 hour interview - remote 3. Final interview with your Hiring Manager and CEO - 1h15 - in person (London Bridge) 🤩 Candidate Experience: All candidates will be informed of their application status. * Pre-Screen and Screening interview: you'll receive an email notification, but no specific feedback will be provided at this stage. * Task/exercise: if you are unsuccessful, you'll receive constructive feedback via email and be offered a debrief call with our Talent team. * Final Interview: for final-stage candidates who are not offered the role, we will provide feedback via a phone call. MEET LOTTIE Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care - designed to unlock profitability for care providers and to make finding care as easy as booking a holiday on Airbnb. Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds (Accel and General Catalyst) and is widely recognised as one of Europe's fastest growing tech companies. Most recently, Lottie was the acclaimed winner of Deloitte Fast 50, LinkedIn Top Startups, The Sunday Times Tech 2026 and Startups 100. As of today, Lottie offers four core products and services, including: * Lottie (B2B2C Marketplace) - Free service that helps families find the UK’s best care homes and home care services. * Found by Lottie (B2B Vertical SaaS) - AI-native OS software supporting care providers to effectively manage their enquiries, occupancy and finances. * Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees. * Eliza by Lottie (B2B Vertical SaaS) AI agents that handle care home enquiries - so no family goes unanswered. 🤩 Why Lottie? * Career Opportunity - A career-defining opportunity to build Lottie's B2B marketing function from the ground up at one of the UK's fastest growing startups, with a clear path to Head of B2B Marketing. * Early Hire Benefits - Be an early hire at one of the UK's fastest growing startups and benefit from fast career progression, as well as a generous stock options package. * Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of people's lives. Care is one of the final remaining large consumer industries yet to be disrupted and positively revolutionised by technology. * Investors - Series A backed startup having raised £25m+ from tier 1 venture capital investors including Accel and General Catalyst. * Global Opportunity & Scalability - Be part of a company solving a real, tangible problem that every family around the world faces at some point in their life. * People - Join a kind, talented and mission-driven team that loves coming to work every day. * Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 4.9/5 employee review score on Glassdoor. * Award Winning - Acclaimed winner of LinkedIn's 2024 “Top Startups” and named “the UK's number one startup for 2025” in Startup.co.uk 100 Index. We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. If you require reasonable accommodations during the application or interview process, please let us know.

Description Join Knight Transportation as a Transportation Analyst! Pay Range: $50,000.00 - $57,000.00 Annual Schedule: Monday- Friday 6:00 AM- 4:00 PM Location: Onsite in North Phoenix (2002 W Wahalla Lane Phoenix, AZ 85027) What we offer: Competitive starting salary commensurate with experience and geographic location. Potential bonus pay based on company performance. Opportunities to volunteer and give back to local communities. Comprehensive Benefits Package which includes: 401(K) Medical, Dental, Vision, Disability, Supplemental and Life Insurance Paid Time Off Employee Stock Purchase Plan Job Responsibilities: What you will do With close direction, negotiate freight rates for KNX's Logistics Division (3PL & Brokerage); build and optimize the use of carrier partner relationships, alliance partnerships and other relations and respond to KNX's capacity requirements and network. Provide recommendations on when to adjust rates on lanes based on changes in the market. Consistently deliver on strategic growth initiatives. Deliver against growth and profitability targets. Analyze the freight market to maximize profit and negotiating power at each transaction. Analyze freight carriers and lanes based on but not limited to the following; capacity and utilization, insurance, price, safety, and service. Negotiate rates and terms with carrier partners and customers. Communicate market changes and carrier opportunities to Leadership and other involved stakeholders. Manage entire process starting with the buy from the outside carrier thru the pick-up and delivery for the customer. Manage the interface between the customers' transportation personnel and head office. Properly integrate customer transportation strategies of those which are considered within the formulation of Swift strategies. Maintain focus on Key Performance Indicators. Proactively work to assist others in achieving the organization's objective. Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=7011 Qualifications: What you need to bring 1+ years experience in customer accounts and/or operations and/or billing required. Basic knowledge of transportation and 3PL, required. Bachelors' in related field or equivalent combination of education and experience required. Must be results oriented. Must possess entrepreneurial spirit with proven ability to solicit new customers and meet specific revenue targets. Must possess a strong sense of urgency and purpose, with a bias for action. Must be familiar with and knowledgeable of TMS and brokerage systems. Must be self-confident and a self-starter without the need of close supervision. Must be able to operate in a busy, demanding environment. Must be able to understand and enforce company policies. Must be knowledgeable of AS400 and MS Office Suite tools (Microsoft Word, Excel, and PowerPoint). Must possess excellent interpersonal and collaboration skills with ability to communicate well with others and transfer knowledge. Must possess quantitative and qualitative analysis skills with superior problem solving ability. Must be results oriented. Must possess entrepreneurial spirit with proven ability to solicit new customers and meet specific revenue targets. Must be able to operate in a busy, demanding environment. Must be knowledgeable of AS400 and MS Office Suite tools (Microsoft Word, Excel, and PowerPoint). Must possess quantitative and qualitative analysis skills with superior problem solving ability. Work with the Industry Leader! As the most profitable and fastest growing truckload carrier, we are driven to innovate the transportation industry. Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader. What do we live by? The answer is simple…OUR PEOPLE! Knight Transportation is powered by people. We are committed to a culture of high expectations and exceptional performance. At Knight, we hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table. Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day. Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry. The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.