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About Acast Since 2014, Acast has been building the world’s most valuable podcast marketplace, creating the technology that connects podcast creators, advertisers, and listeners. Its marketplace spans more than 140,000 podcasts, 3,300 advertisers, and one billion quarterly listens. Crucially, those listens are monetized wherever they happen - across any podcast app or listening platform. About the role We are looking for an exceptional Managing Director to lead Acast's Nordic business across Sweden and Norway. This is a senior P&L leadership role with full responsibility for commercial performance, team leadership, strategic partnerships, and the long-term growth of Acast's position in the region. As MD Nordics, you will be the highest-ranking leader in the region and equal parts visionary, operator, and ambassador. You will own the business from revenue to EBITDA, lead a high-performing cross-functional team of around 38 people, and be the face of Acast to media agencies, creators, advertisers, and the press. The Nordic market is mature and market-leading in podcasting. Yet the opportunity to grow it further has never been greater: deepening commercial partnerships, diversifying revenue well beyond traditional ad inventory, and cementing Acast's position as a full-scale media and creative powerhouse. You will report directly to the Global CEO. What you'll do Commercial Leadership & P&L Ownership * Own full P&L responsibility for Sweden and Norway, delivering against market contribution and EBITDA targets * Drive consistent revenue growth across advertising, sponsorships, and emerging channels * Maintain and grow strategic trading relationships with media agencies * Lead the ambitious expansion into sponsorships, branded content, omni-channel, live events, merchandise, and video Strategy & Business Development * Define and execute the regional strategy in alignment with Acast's global direction * Identify and acquire exciting new podcasts and creator partnerships to strengthen the content portfolio * Oversee key strategic initiatives including exploring and developing market expansion in the region and maintaining and developing important partnerships * Develop and integrate new production capabilities through strategic growth opportunities * Structure and optimise the organisation in response to market demand to maximise the potential for new revenue streams, with a primary focus on the creative studio People & Team Leadership * Lead and develop a regional management team spanning Sales, Content, Creative, and PR & Marketing * Foster a high-performance, collaborative culture that attracts and retains top talent * Provide clear direction, coaching, and accountability across departments and geographies * Manage headcount planning, budgeting, and staff optimisation Stakeholder & External Relations * Serve as the primary external ambassador for Acast in the Nordics, with media agencies, brands, creators, and press * Oversee strategic PR and IR-related communications from the Stockholm headquarters * Build and maintain a broad, active network across the media and advertising ecosystem Operations * Provide executive oversight for regional facilities, including studio infrastructure and real estate asset optimization. * Ensure operational continuity through steady leadership Who you are Experience * Proven track record as a Country Manager, MD, or senior leader with full P&L ownership * Experience leading across multiple Nordic markets, with a genuine understanding of the commercial and cultural distinctions between them * Background in media, digital advertising, content, or the broader creator economy - industry experience strongly preferred * Demonstrated success driving business development, restructuring, or growth journeys * Experience in a global, publicly listed company and familiarity with corporate governance requirements Skills & Knowledge * Strong commercial acumen with the ability to analyse financial performance, forecast accurately, and make data-driven decisions * Deep understanding of the media landscape across digital, audio, video, social (TikTok, YouTube), and traditional platforms * Experience navigating and leading within complex matrix organisations * Broad network across media agencies and brand partners in the Nordics * Fluency in English; Swedish or Norwegian a strong advantage Leadership & Personal Qualities * A decisive, strategic thinker who can balance long-term vision with short-term execution * Entrepreneurial mindset with high energy, a bias for action, and genuine enthusiasm for the creator economy * A true people leader: kind but firm, transparent in communication, and skilled at developing talent and driving accountability * Culturally intelligent, able to build cohesion across teams and markets * Comfortable and confident as a high-visibility external spokesperson and thought leader Culture  Acast is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, gender, sexual orientation, religion, ethnicity, national origin or any of the other wonderful characteristics that make us different. Culture is our number one priority as a business. We believe people come first, and we work every day to enable autonomy, continuous improvement and bring out the best in people. We’re global and have remote teams, so it’s even more important that we strive for an open, inclusive and caring environment where everyone feels visible and welcome.  We consider ourselves a modern organization driven by strong values to create the best, most fulfilling and nurturing culture. We very much look forward to finding the next great person to join our cause!

Bannerflow is a fast-growing global SaaS company building a Creative Intelligence Platform that enables enterprise brands to predict, create, and optimize advertising across channels. We're on a company-wide AI transformation journey, where AI and agentic workflows are becoming a core part of how we build and innovate, with high expectations on adoption across all teams. We're now strengthening our Customer Experience team for the next phase of the business and are looking for a Customer Experience Specialist who gets energy from solving complex problems and making customers successful, not just closing tickets. You debug problems. You own tickets. You make customers feel heard. With a 99% customer satisfaction score, our Customer Experience team is the frontline of what we promise customers and we're raising the bar. As AI reshapes how we build and how our customers work, this role is evolving too. We want someone who's excited by that, not intimidated. What you'll actually do You'll be the person customers turn to when something's broken, unclear, or not working the way they expected. That means: * Handling support across chat, email, and video, owning tickets from first contact to resolution, no handoff limbo * Troubleshooting and reproducing technical issues: reading console errors, using browser dev tools, and writing clear bug reports with steps, logs, and customer impact * Triaging what's a you-problem vs. an engineering-problem, and knowing how to package the latter clearly * Building and maintaining knowledge base content that actually helps people self-serve, and exploring how AI can make that content smarter and more scalable * Bringing customer patterns and feedback back to product, CS, and leadership. You're the voice at the table Who you are You've done this before in a B2B SaaS environment and you know what good looks like. You don't forward problems, you solve them. When a customer is frustrated, you lead with empathy and follow through with honesty. You're a strong fit if you: * Have hands-on experience supporting a technical SaaS product with enterprise customers * Are comfortable in a browser console. HTML, CSS, and basic JavaScript don't scare you * Communicate fluently in English, in writing and on calls * Follow up proactively and don't let tickets go cold * Are curious about AI tools and how they can improve support quality and efficiency * Thrive in a fast-moving environment where priorities shift and ownership is real * Bonus points for experience in Martech, or familiarity with the Meta/Google ad ecosystem. * You must be eligible to work full-time in Sweden without restriction. Why Bannerflow We live by three values: passion, collaboration, and challenge. You'll work with people who care deeply, push each other to grow, and know how to have fun doing it. Trust and ownership are real here, you'll have the space to do your best work without someone looking over your shoulder. We offer a competitive package including pension (ITP1), health allowance, parental leave top-up, health care insurance, and a hybrid setup. And with padel tournaments, hackathons, Friday beers and more, there's plenty of life outside the work too. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities. Are you + Bannerflow = true? If you're the kind of person who digs into a problem rather than bouncing it, and you want to grow in a company that takes both technology and its customers seriously, we'd love to hear from you. A quick summer note 🌞 Please apply as usual, we'd still love to hear from you! Many of us are taking time off right now, so applications will only be reviewed sporadically until we're back to our usual pace in August. Thanks for your patience.