Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run
deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365
days a year.
We are driven by passion, togetherhood, responsibility and winning spirit. We know that an inspiring spread of unique abilities
and personalities contribute to our dynamic culture and our success. Now, we are looking for a new talent to join our team.
Join the E-commerce Operations & Consumer Service team at Peak Performance and help us extend the life of our products through
best-in-class aftersales support.
As a Spare Parts & Aftersales Coordinator you will play a key role in managing spare parts operations, supporting warranty and
consumer inquiries, and driving continuous improvements that enhance both customer satisfaction and product longevity. You will
collaborate closely with teams across Quality, Sustainability, Retail, E-commerce, B2B, and external partners to deliver
exceptional service experiences
The position is part-time, 16 hours per week, and based at our headquarters in Stockholm. The role reports to the Consumer Service
& E-commerce Operations Manager.
Key Responsibilities:
- Manage spare parts requests and dispatches for tailors, stores, franchise partners, and consumers, ensuring timely and accurate
handling
Maintain and optimize spare parts inventory, sourcing processes, and related systems to ensure efficient stock management
Provide Level 2 consumer support related to product information, warranties, claims, repairs, and order inquiries
Drive improvements within spare parts, warranty, and claims processes to increase efficiency and customer satisfaction
Collaborate with internal stakeholders and external partners to support product quality and aftersales initiatives
Who we think you are:
Passionate about delivering exceptional customer experiences and extending the life of quality products
Organized, proactive, and able to manage multiple priorities in a fast-paced environment.
A problem solver who enjoys finding efficient solutions and continuously improving processes.
A strong communicator who can confidently engage with both customers and cross-functional teams
Curious and eager to learn, with a genuine interest in Peak Performance products and the outdoor lifestyle
Job Requirements:
1-2 years of experience within retail, customer service, aftersales support, warranty management, or spare parts operations
Excellent communication skills in English. Additional languages are considered an advantage.
Strong proficiency in Microsoft 365, including Excel. Experience with Salesforce Service Cloud and/or Centric is a plus
Strong organizational, time management, with the ability to manage multiple tasks and priorities
Ability to work independently while contributing effectively to a collaborative team
What we offer:
We offer you an inspiring work environment where our values of Passion, Togetherhood, Responsibility and Winning Spirit are at the
core of everything we do, promoting creativity, teamwork, accountability, and progress. You get the opportunity to work with a
great team that shares your passion for sports and outdoor life. We are on a growth journey, finding our line and building our
future success. That provides interesting challenges and possibilities in all roles for the person who is curious and likes to get
things done. We’re small enough for you to play a key role regardless of your position, but big enough to have a global presence.
At Peak Performance, you get the best of both worlds.
To live our brand, we also offer
Workout classes and yoga classes in our Training Box at HQ
Sports Hour – 1 hour of training on Fridays (activity of your own choice)
Mountain house & Apartment in Åre. Available for rent and team activities.
Health care allowance – up to 3000 SEK per year
Pension advisory via Linder & Partners
Skandia Health Insurance
If our values inspire you and you share our passion for outdoor sports and products that combines style and performance, we want
you to join our winning team. Apply now and unlock your freeride spirit!