Network Technician (Fortinet), 3rd Line Operations to GlobalConnect

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION Sinch is on a multi-year journey to responsibly scale AI across Enterprise IT (EIT). We’re looking for a Specialist AI Technical Product Manager to take ownership of core AI capabilities as part of the EIT domain to ensure AI is safe, effective, and enterprise-ready. You’ll partner closely with our central AI Function (responsible for end-user experience, including agent configuration and design) and act as the bridge to Infrastructure, End-User Support, Security, and other IT teams. You’ll define, deliver, and continuously improve the technical products, integrations, and operating model that enable AI at scale. This role is based in Stockholm, Sweden (Hybrid) and reports to the VP, Business Operations EIT. What You’ll Do Own the AI Product Strategy: Define and manage the roadmap for enterprise AI capabilities, including connectors, LLM services, governance tools, and guardrails. Deliver Secure Integrations: Design and implement AI connectors for platforms like Microsoft 365, Slack, Jira, SAP, and data warehouses, ensuring performance and resilience. Build Knowledge Foundations: Set standards for data ingestion, classification, enrichment, and retention to power AI systems while protecting sensitive information. Drive AI Quality & Safety: Define success metrics, run A/B tests, and establish monitoring for drift, hallucinations, and compliance. Ensure Security & Compliance: Collaborate with Security, Legal, and Privacy teams to meet ISO 27001, SOC 2, and GDPR requirements; create incident response playbooks. Enable Adoption: Develop support playbooks, training programs, and clear roles across IT and business units to scale AI responsibly. REQUIREMENTS Education: Bachelor’s in Computer Science, Engineering, or related field (Master’s preferred). Experience: 3+ years in Product Management or Technical Program roles delivering AI/ML or data-driven products in enterprise environments. Security & Compliance: Strong grounding in data privacy, DLP, PII handling, and audit requirements. Ways of Working: Comfortable with Agile/Scrum; able to write clear PRDs and architecture diagrams. Soft Skills: Excellent communication and stakeholder management; proven ability to influence and lead change. Nice to Have: ITIL v4 and cloud certifications. Technical Expertise: Hands-on with LLMs and platforms like OpenAI, Anthropic, Azure OpenAI, AWS Bedrock (Google Agentspace is a plus). Familiarity with RAG architectures, embeddings, prompt management, and evaluation frameworks. Experience building secure APIs/connectors (REST/GraphQL) and working with cloud platforms (AWS, Azure, GCP). Knowledge of enterprise IT systems (Microsoft 365, Jira, Slack) and identity/access management (Azure AD, Okta). Our corporate language is English, please submit your application in English. Must currently reside in and be eligible for employment in Stockholm, Sweden. Relocation and visa sponsorship are not available for this role OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

About the Team We are the team responsible for ensuring that parcels move through our terminal network in the most efficient and cost-effective way possible. Our systems provide sorting instructions that guide parcels between terminals and to their final destinations, whether that’s a customer, parcel locker, or delivery partner. We also deliver real-time parcel data and location insights, enabling smooth and transparent operations across our entire sorting network. Our Vision Our objective is ambitious, We strive to achieve operational excellence across our 40+ terminals in Europe. Any parcel should be able to enter the terminal sorting network at any point and immediately be ready for the next step towards its destination. To achieve this, we ensure that everyone interacting with a parcel — from systems to people — can make smart, fast, and data-driven decisions that minimize the total cost of the flow. How We Work We are a team that listens to what’s needed now, tomorrow, and in the future. Collaboration, experimentation, and continuous improvement are at the heart of how we operate. The team consists of our Engineering Manager, three skilled Backend Engineers, a Product Manager, and a Staff Engineer. This recruitment is to replace one of our Backend Engineers who recently resigned. About the Role As a Senior Backend Engineer in the Sorting team, you’ll play a key role in shaping how parcels move through our network. You’ll take ownership of projects, features, and the team's scope, from design to delivery, and collaborate closely with engineers, product managers, and stakeholders to solve complex problems that directly impact our operations. You’ll also act as a mentor and technical coach for other engineers, helping to raise the overall technical bar of the team. When things break (as they sometimes do), you’ll be trusted to lead the way in resolving critical issues calmly and effectively. What you'll do Take ownership of designing, implementing, and delivering backend features and projects within your domain. Break down complex engineering challenges and guide others through solving them. Write clean, maintainable, and well-documented code that your peers regard as high quality. Lead by example in ensuring system stability, performance, and scalability. Contribute to and improve our technical roadmap — identifying gaps and proposing meaningful improvements. Mentor and onboard other engineers, fostering a high-performing and collaborative team culture. Participate in incident management and ensure learnings turn into long-term improvements. Collaborate across teams and domains to ensure smooth integrations and a unified technical approach. About You You’re an experienced backend engineer with solid experience in Go (or a similar strongly typed language). We mainly work with Go, but you'll touch legacy systems built in JavaScript, Python, Java, or Kotlin. If you’ve seen a bit of everything and enjoy bringing old systems up to modern standards, that’s a bonus! You have a deep understanding of building distributed systems and APIs in a cloud environment (preferably GCP or AWS). You balance long-term stability with short-term delivery needs, and you care about quality. You’re proactive, when you see a problem, you raise it and help solve it. You enjoy mentoring others, giving and receiving feedback, and contributing to a strong engineering culture. You’re comfortable with ambiguity and confident making decisions that move things forward. You understand how technology and operations connect, and you want your work to have a real impact. What you’ll get We can promise you that you will be challenged, develop your skills and have the opportunity to work with truly amazing and competent colleagues. If you like changes and want to set new processes and ways of working - this is the place for you!

 Diversity and inclusion are very important to us and we are committed to creating an inclusive work environment. We want to be a workplace where everyone’s perspectives and opinions are valued, and we are dedicated to creating opportunities for all employees to thrive and reach their full potential. Of course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer: 🌇 Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm. 🐶 Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends! 🏓 Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time. 👶 Parental Pay for Six Months: Step away from work and provide the best care and love to your little one. 🎂 A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year. ⏰ Flexible Hours: Hybrid setup with working hours that adapt to your lifestyle. 🥐 Wednesdays Tech Breakfasts: Fuel your midweek with tech talks and tasty bites. 👾 Tech Demos: Dive into the latest innovations with our regular tech showcases. 💻 Modern Tech Stack: Work with cutting-edge technology every day. Diversity and inclusion is very important to us and we are committed to creating an inclusive work environment. We want to be a workplace where everyone’s perspectives and opinions are valued, and we are dedicated to creating opportunities for all employees to thrive and reach their full potential. This recruitment process consists of background checks via Verifiera as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes at Instabee in Sweden. #LI-HL1