Head of Operations Technology

YOUR MISSION AT VOI As CRM Lead at Voi, you will own and evolve our global CRM strategy to drive activation, retention, and customer lifetime value across all markets. You will lead a specialised CRM team and sit at the intersection of Marketing, Product, and Growth, turning commercial goals into smart, data-driven journeys that scale. Reporting to the Head of Growth Marketing, you balance long-term roadmap ownership with hands-on execution in journey architecture, targeting logic, and experimentation. Your work will ensure our Braze setup, data stack, and lifecycle programmes are built for impact, efficiency, and global growth. You will: * Define and refine the CRM strategy across activation, retention, win-back, and pricing/product lifecycle in close collaboration with Growth, Product, Marketing, and Commercial teams. * Translate strategy into clear OKRs, backlogs, and roadmaps that support both commercial targets and the messaging needs of global stakeholders. * Prioritise initiatives based on quantitative impact, focusing on CLV, incremental revenue, and P&L contribution. * Own the strategic setup and evolution of our Braze platform, ensuring it supports complex cross-channel journeys and advanced lifecycle logic. * Partner with Engineering, Product, and Data teams to optimise app event taxonomies, data flows, tracking, and monitoring so that CRM is deeply integrated into our product and data layers. * Identify and test opportunities to use AI and automation within the CRM stack to enhance performance, personalisation, and team efficiency. * Lead, coach, and develop the CRM team through structured sprint planning, clear feedback, and a supportive environment where people grow. * Act as a CRM ambassador across Voi, building shared understanding of performance, trends, and priorities, while balancing quick wins with long-term bets. * Collaborate with regional General Managers and Market Managers to align central CRM initiatives with local insights, and to define scalable best practices. * Oversee CRM legal compliance (including GDPR), ensuring consent, preferences, and communication standards meet regulatory requirements. WHAT YOU NEED TO EMBARK You are a strategically minded, hands‑on CRM leader who enjoys working at the intersection of data, technology and customer experience. You are comfortable shaping long-term direction, while diving into the details of data structures, targeting logic and experiments. You communicate clearly with both technical and non-technical stakeholders and create an environment where your team can do its best work. * 6+ years’ experience in CRM or Marketing Automation in a B2C environment, including leading technical specialists and complex cross‑functional projects. * Advanced power-user of Braze or a comparable platform, with a structural understanding of CRM systems, APIs, and event-driven data flows. * Strong working knowledge of SQL and experience navigating complex data structures to build advanced segmentation and targeting logic. * Deep understanding of experimentation methodology (A/B testing, statistical significance, incremental lift, and guardrail metrics). * Familiarity with how AI and machine learning can be applied in CRM to improve predictive targeting and personalisation. * Proven ability to translate complex technical topics into clear, concise narratives for senior, commercial, and technical stakeholders. * Experience role-modelling company values and influencing at a leadership level, ideally in a fast-paced, high-growth environment. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to: * Join Europe’s #1 micromobility operator and one of the fastest growing scale-ups. * Get “skin in the game” through our employee options programme. * Enjoy unlimited free Voi rides and a dog-friendly office. * Work together with inspiring, motivated, and fun colleagues towards a common goal. * Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

YOUR MISSION AT VOI Voi is maturing fast. We've issued bonds that are traded on Nasdaq Stockholm's regulated market, and we're now taking our Finance function through the next phase - building the processes, controls and reporting needed as we continue to grow and mature as a company. As Financial Controller, you'll join our Group Reporting and Control team in Stockholm and play a key part in that journey, with a strong focus on group reporting and consolidated financial statements under IFRS. Reporting to our Head of Finance Control, you'll take ownership of financial reporting and compliance for your jurisdiction(s), and be the go-to expert making sure our financial results are accurate, timely and built to the highest standard - working closely with accountants, FP&A and external auditors as we scale across markets. This will include: * Playing a key role in group reporting and the preparation of our consolidated financial statements under IFRS, as we continue to build the maturity and processes needed to meet the highest standards of financial governance and external reporting needed for full IPO readiness. * Driving alignment on new regulations and IFRS standards across jurisdictions, and making sure accounting policies and processes stay streamlined and consistent at group level, whilst maintaining compliance on local statutory reporting. * Mapping risk and strengthening internal controls across the group, escalating anything that needs attention and driving improvements to our accounting and financial reporting processes. * Owning and running group finance projects independently - from new reporting standards to assessing the impact of new business lines on our consolidated reporting. * Championing the use of AI and automation across Finance Control, identifying where they can speed up reporting, reconciliations and controls, and raise the quality of our output. * Owning specific, assigned areas of group reporting - spanning both our consolidated accounts and processes that run across all jurisdictions - while also taking ultimate responsibility for financial reporting and compliance in your assigned jurisdictions, such as annual reports, VAT and corporate income tax. * Leading the relationship with external auditors across your jurisdictions and playing a key role in the group audit. * Planning and coordinating the month-end close at group level, setting direction and distributing work across contributors based on workload, complexity and seniority. WHAT YOU NEED TO EMBARK We're looking for a senior, structured finance professional who takes ownership and thrives working across teams and jurisdictions at group level. In addition to being fluent in English, we believe the right person has: * A university degree in accounting, finance, business administration or a related field. * 8+ years' experience in financial reporting and controllership, with a strong track record owning group reporting, consolidation and external audit processes at a senior level. * Solid working knowledge of IFRS and local GAAP, with hands-on experience preparing or reviewing consolidated group financial statements, annual reports, VAT reporting and corporate income tax filings. * Proven experience leading external audit relationships end to end, including the group audit. * Experience working across multiple legal entities or jurisdictions in an international organisation, with a strong understanding of group-level consolidation. * Strong Excel skills and experience with ERP, consolidation and financial reporting systems (e.g. NetSuite, SAP or similar). * The ability to lead and coordinate cross-functional work without formal people management authority, and to translate complex financial detail for senior, non-finance stakeholders. * A proactive, analytical mindset with strong attention to detail, and a drive to streamline and improve accounting processes at group level. * Experience using AI in a role-specific context, with a focus on continuously improving output quality. * Experience from a listed company environment, or from scaling finance functions to meet public-market standards, is highly meritorious. * A track record of preparing for and adopting new IFRS standards is a strong plus. Don't meet every requirement? If you're excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don't check every box. WHY VOI? Working at Voi is more than just a job. Our People Promise includes a personal voyage where you'll grow as a professional and be part of a team and culture that builds something meaningful for society. In addition to this, you'll have the opportunity to: * Join Europe's #1 micromobility company and one of the fastest-growing scaleups. * Be part of an exciting growth journey - we've issued bonds traded on Nasdaq Stockholm's regulated market, and we're now taking Finance through the next phase of maturity as we build towards full IPO readiness, with this role at the heart of that work. * Get “skin in the game” through our employee options programme, and take real ownership of financial reporting and compliance across our markets. * Work closely with colleagues across Finance and the wider business, and collaborate with inspiring, motivated and fun colleagues working towards a common goal. * Join the micromobility revolution and help create cities made for living, free from noise and pollution.