Enterprise Customer Success Manager

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. Mentimeter’s Strategic Accounts represent our most complex and high-value enterprise partnerships. These customers require structured account strategy, executive-level engagement, and cross-functional collaboration to drive long-term growth. As a Sales Manager within Strategic Accounts, you lead a team of Strategic Key Account Managers and Enterprise Customer Success Managers. Together, you are accountable for retention, expansion, and long-term partnership development across a portfolio of global enterprise customers. This is a high-impact leadership role. You are responsible for predictable revenue performance, team development, and elevating how we engage with customers at the most senior levels. You lead by combining clarity with empathy, and accountability with trust. You set direction, challenge performance, and create an environment where individuals and teams can operate at their full potential. You are not just managing a team - you are building a high-performing unit capable of leading complex global enterprise partnerships with consistency and strategic impact. You are comfortable operating in ambiguity, creating structure where needed, and balancing short-term commercial outcomes with long-term strategic growth. What you will do: * Identify, hire, lead, coach, and develop a high-performing team of Strategic Key Account Managers and Enterprise Customer Success Managers * Drive predictable revenue performance across renewals and expansion through strong account strategy, forecasting discipline, pipeline quality, and operational rigor * Own forecasting and risk management, ensuring high accuracy, early risk identification, and clear mitigation plans * Elevate customer conversations from product usage to business impact, ensuring your team operates confidently and credibly in executive-level engagements * Coach team members in complex deal strategy, stakeholder mapping, executive engagement, and value-based selling using structured methodologies (e.g. MEDDPICC), while continuously elevating strategic thinking and commercial capability across the team * Actively engage in selected strategic accounts to support, challenge, and elevate high-impact customer interactions * Drive cross-functional alignment and influence across Product, Marketing, RevOps, Customer Success, and senior leadership teams to maximize customer value and commercial outcomes * Build and maintain a strong operating rhythm across the team, including 1:1s, deal reviews, forecasting, and strategic planning * Set clear performance standards through consistent inspection, candid feedback, and accountability, while fostering ownership and continuous improvement * Continuously reflect on performance through structured reviews, pattern recognition, and feedback loops What Success Looks Like * Your team consistently achieves high net revenue retention through a balance of strong renewals and meaningful expansion, with high forecast accuracy * Account strategies are clear, structured, and focused on business outcomes and long-term growth * Team members operate confidently in executive-level conversations * Risks are identified early, communicated clearly, and managed proactively * The team demonstrates strong ownership, accountability, and continuous improvement * You are recognized as a strategic leader who builds both performance and people * Team members consistently grow in strategic capability, executive engagement, and commercial ownership How you lead  * Lead with authenticity by building trust through transparency, self-awareness, and consistency * Balance care and challenge by supporting your team while holding a high bar for performance * Set clear direction by simplifying complexity, prioritizing effectively, and connecting work to purpose and impact * Drive results with courage by making decisions, addressing issues early, and challenging the status quo when needed * Develop high-performing teams by investing in people, creating psychological safety, and enabling growth over time * Operate with ownership by taking responsibility for outcomes, decisions, and the environment your team operates in Must-haves for this role   * Proven experience (minimum 5+ years) leading enterprise sales or strategic account management teams in a SaaS environment * Strong track record of delivering predictable revenue across renewals and expansion * Deep experience working with complex, multi-stakeholder enterprise accounts * Strong coaching capability with experience developing high-performing commercial teams * High business acumen and ability to elevate conversations to executive and strategic levels * Experience with structured sales methodologies and deal coaching * Strong analytical capability with the ability to use data to drive performance and decisions * Excellent communication skills and professional-level English Not required: * You don’t have to know Swedish (we are an English-first organization, daily work is carried out in English and the Mentimeter team currently boasts over 50 different nationalities!) Resources we have to support you: * A strong Sales Management Team to drive strategic projects and initiatives  * Marketing, SalesOps and RevOps to support in analysis and tactics * Professional toolstack and data gathering services (Intercom, Looker, Hex, Mixpanel, Google PlanHat, Salesforce, SalesLoft) * Tailored Management Training Programs to develop as a leader Compensation at Mentimeter At Mentimeter, we believe in fair and transparent compensation that grows with you. The salary range for this role is SEK 80,000-95,000 per month. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact. Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements. We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission. In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here: https://www.mentimeter.com/benefits/stockholm What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. *  There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.

Bannerflow is a fast-growing global SaaS company building a Creative Intelligence Platform that enables enterprise brands to predict, create, and optimize advertising across channels. We’re on a company-wide AI transformation journey, where AI and agentic workflows are becoming a core part of how we build and innovate, with high expectations on adoption across all teams. Our teams are highly autonomous, collaborative, and we are now looking for another passionate Customer Success Manager to join us! ⭐ Ready for a new challenge? Here is what we offer. Team Spirit, built upon trust & ownership Together, we decide how to win. We trust each other and take great ownership in what we do. We respect the individual, assume the best in others, and believe in close collaboration and communication, both within and outside of the team. New challenges and personal growth We live by our entrepreneurial spirit. This means taking risks, identifying opportunities, and always seeking new solutions. Do you have ideas on how we can scale even faster? Bring them on! A passionate and fun culture We are passionate about our work and believe that having lots of fun is essential for both creativity and success. Welcome to a diverse and inclusive workplace, with a lot of exciting activities going on, including Health Month, inspirational sessions, team activities, company trips, and board game nights. A stable and global industry-leader based in Stockholm, expanding and scaling to new markets! We’re in a great position to drive success and seize new opportunities. Our international customer base is constantly growing, and so is our product. With the support of our new owners, we are making moves to expand into new markets, setting a clear course for growth in 2025. 🦋Are you + Bannerflow = true? We are seeking an experienced and ambitious Customer Success Manager to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow platform. Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels. Key Responsibilities Own a portfolio of enterprise customers from the point of signature, acting as the main point of contact and trusted advisor throughout the customer lifecycle Drive product adoption, usage, and value realization by helping customers translate Bannerflow into measurable business impact. Lead regular business reviews and strategic customer conversations with both day-to-day users and senior stakeholders. Build and execute account plans that support retention, renewal, and expansion across your customer portfolio. Identify and drive upsell and cross-sell opportunities in close collaboration with internal stakeholders. Coordinate with product experts, support, and product teams to ensure customers get to value quickly and continue to grow over time. Capture customer feedback, market insight, and product needs, and feed them back into Product and the wider business. So, what are we looking for? 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus. Proven ability to manage and complete customer projects effectively. Strong relationship-building skills to foster trust and collaboration with customers. Excellent communication skills in English; additional languages are a bonus. Ability to analyze and report on customer data to derive actionable insights. Proficiency in upselling and negotiating with customers. Initiative and adaptability to meet changing customer and business needs. Strong problem-solving skills with a customer-first approach. Commercial mindset and understanding of business principles to drive growth. A humble, grounded, and collaborative attitude. At Bannerflow, we live by our values of passion, collaboration, and challenge. As a Customer Success Manager, you’ll help us strengthen relationships with our customers, drive success, and expand our footprint. You’ll also enjoy our engaging culture with activities like team events, Friday beers, and hackathons. We believe that our employees are the key to our success and we are dedicated to building a positive and supportive work environment where our employees can thrive and grow. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities.