Customer Success Specialist

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. ---------------------------------------------------------------------------------------------------------------------------------- SUMMER HIRING NOTICE: DUE TO SUMMER VACATIONS, WE WILL BEGIN THE REVIEWING AND INTERVIEWING PROCESS FOR THIS ROLE FROM AUGUST. HOWEVER, WE ENCOURAGE YOU TO SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE. ---------------------------------------------------------------------------------------------------------------------------------- We are looking for someone with high energy, an entrepreneurial tempo with the main focus on commercial initiatives to drive retention and revenue growth among our Higher education Enterprise customers. Our next team member understands how to create long-term strategic relationships with customers. We’re now looking for a Customer Success Manager to join our growing Higher ed team, focusing specifically on our Higher Education customers across universities and academic institutions in EMEA. ABOUT THE ROLE As a Customer Success Manager – Higher Education, your mission is to ensure our customers gain maximum value from their investment in Mentimeter. You’ll drive product adoption, engagement, and long-term success by understanding the unique needs of educational environments and aligning them with our Enterprise solutions. You’ll collaborate closely with Relationship Managers to deliver a seamless customer experience, guiding institutions through onboarding, training, and value realization. With an understanding of the academic world’s rhythm, you’ll play a key role in adapting our success strategies to align with semester-based cycles, pedagogical goals, and diverse stakeholder groups.  To deliver this outstanding experience, you’ll work cross-functionally with colleagues in Product, Marketing, and Sales. You’ll serve as a strategic partner on assigned accounts, bridging the gap between customer needs and Mentimeter’s solutions. WHAT MAKES THIS ROLE UNIQUE * Be part of a team that’s shaping the future of learning in universities around the world * Help educators create more inclusive and student-centered teaching environments * Join a fast-growing company where your impact and insights directly influence our approach in a key vertical WHO YOU ARE We’re looking for an experienced Customer Success Manager who is passionate about driving customer value and long-term relationships. You bring a structured, proactive, and collaborative approach, with the ability to work across multiple stakeholders and functions. While experience in the higher education sector is a plus, it’s absolutely not required. What matters most is your experience in a CSM role, along with your curiosity, adaptability, and eagerness to understand the unique challenges and opportunities of this space. If you're excited about helping educators and institutions succeed with innovative solutions—and want to be part of a team that drives growth—you’ll thrive in this role. At Mentimeter, we believe in the power of potential. If you bring the right mindset and ambition, this is a place where you can grow quickly and make a meaningful difference. RESPONSIBILITIES * Manage a portfolio of Enterprise customers across the higher education vertical * Help your Enterprise customers develop successful onboarding, roll-out and training strategies by working closely with C-level stakeholders and key influencers in various departments/teams/regions. * Partner with stakeholders to ensure they achieve maximum value from Mentimeter * Collaborate with Relationship Managers to grow and retain accounts * Deliver webinars, workshops, and data-driven insights to boost usage * Be the customer’s voice internally—inform product, sales, and business development * Monitor customer health and act proactively to drive better outcomes * Contribute to a scalable, world-class Customer Success strategy WHAT’S NOT IN SCOPE * Closing new deals (done by Account Executives) * Commercial ownership of existing customers (handled by Relationship Managers) * Daily support tickets (covered by our Support Specialist) SUPPORT YOU'LL HAVE * Strong lead generation from Marketing & Product * Dedicated Sales, Ops, and Enablement teams * Tools like PlanHat, Salesforce, Mixpanel, Intercom & more Compensation at Mentimeter At Mentimeter, we believe in fair and transparent compensation that grows with you. The salary range for this role is SEK 50–60,000 per month. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact. Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements. We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission. In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here: https://www.mentimeter.com/benefits/stockholm What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. *  There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.

About the Role Do you enjoy combining commercial discussions, analytical thinking, and customer collaboration in a fast-paced SaaS environment? As a Renewal Manager at Tacton, you will play a key role in securing recurring revenue, reducing churn, and driving successful renewals for customers globally. You will work closely with Customer Success, Sales, Finance, and Revenue Operations in a collaborative and high-visibility role that combines customer negotiations, forecasting, process management, and operational execution. You will report to the VP Customer Success- Johan Jacobsson. This is a role with strong ownership and the opportunity to influence ways of working, improve processes, and contribute to future automation and AI-driven efficiencies. Key Responsibilities Manage subscription renewals and consistently achieve quarterly and annual renewal targets Handle commercial negotiations related to renewals, pricing, and indexation Reduce churn and identify customer expansion opportunities Maintain accurate renewal forecasting and revenue reporting Work closely with Customer Success, Sales, Finance, and Revenue Operations teams Support and improve renewal processes, workflows, and automation initiatives Ensure accurate customer and renewal data management in Salesforce and related systems Build strong internal and external stakeholder relationships Contribute to operational improvements and future AI-driven ways of working Requirement 2–5 years of experience within renewal management, customer success, or similar commercial roles, preferably within B2B SaaS, technology, or manufacturing industries Strong understanding of recurring revenue models, ARR, and customer renewals Experience handling customer negotiations and commercial discussions Strong analytical and numerical skills Proficiency in Salesforce, Excel, and other business systems/tools Excellent communication skills in English, both written and spoken Bachelor’s degree in business administration, engineering, science, or a related field is considered a plus Experience with AI tools, automation, or process improvement initiatives. Who Will Thrive in This Role We believe you are a proactive, structured, and commercially minded person who enjoys balancing customer interaction with operational execution. You thrive in fast-paced environments where priorities can shift quickly and feel comfortable taking ownership of your work independently. You are detail-oriented, communicate clearly, and enjoy building strong relationships with customers and stakeholders. At the same time, you are curious, solution-oriented, and motivated by improving processes, learning new ways of working, and contributing to a positive and collaborative team environment. The Recruitment Process Consists Of Screening call with Global Talent Acquisition Partner Business interview with our hiring managers Personality test and logical ability test Interview with peer Grand Parent interview Reference and background check Why Tacton? A solid and stable company with over 20 years of industry experience. Flexible hybrid setup - 3x week at the office 33 days of paid time off – 30 vacation days plus 3 extra to make sure you get the rest you deserve. Premium occupational pension – Our pension plan goes beyond ITP1, with higher employer contributions depending on your age and salary level. Generous wellness allowance – 5,000 SEK annually to support your health and wellbeing. Private healthcare insurance – Skip the waiting lines and get quick access to private medical care, including specialist consultations and treatments. Parental leave top-up – We top up your parental leave so you receive up to 90% of your base salary for up to 6 months, helping you focus on your family without financial stress Weekly treats – Fika one week, breakfast the next, because good food brings people together. This position is based in Stockholm and requires you to work from our office on a regular basis. About Tacton  Tacton is a global leader in software for manufacturers of complex, highly configurable products. Tacton delivers the Buyer-Centric Smart Factory, connecting buyer engagement with engineering and order fulfillment through a single source of truth.  By uniting Configure, Price and Quote, Configuration Lifecycle Management, and Configured Order Fulfillment, Tacton helps manufacturers manage complexity, protect margins, and deliver with confidence across the lifecycle.  With more than 26 years of experience, Tacton supports manufacturers worldwide and is headquartered in Stockholm, Sweden and Chicago, USA. Learn more at www.tacton.com.