Customer Experience Specialist Part-Time

Do you thrive in shaping how organizations understand their people – and turn insights into real actions that drives transformation? Here, you turn complexity into clarity and insights into actions that shapes how we work and grow. Why Sandvik? Joining us means being part of a global, tech-driven organization where collaboration and continuous learning is powered by everything we do. Work in an inclusive culture where different perspectives are valued Be part of a team where learning and development happens every day Contribute to meaningful transformation across a global organization About the job You lead and evolve how employee insights are captured, understood, and translated into impact across the organization. By identifying what matters most across the employee lifecycle, you will enable HR and business leaders to focus on the right priorities and drive tangible impact. You will play a key role in the Group Employee Experience team by providing your peers with insights and ways to measure the impact of our initiatives, as well as shifting us towards understanding the full employee experience - with engagement data, touchpoint data and focus group insights. Job responsibilities Shape and develop our employee listening approach Create simple, relevant surveys and data structures that help us understand key employee experience touchpoints Bring together insights from engagement, lifecycle, HR and business data to show what shapes the employee experience Identify the key moments that matter most across the employee journey Turn complex data into clear priorities and practical recommendations for leaders Help HR and business stakeholders understand insights and take meaningful action Location and flexibility This is a global role. Location is preferably Stockholm or Sandviken but can be flexible for the right candidate Your profile You are a data-driven, analytical professional with a strong ability to connect data to business impact. You combine deep analytical expertise with the ability to communicate insights in a clear and engaging way, with a strong passion for employee experience. Your background includes: Proven experience in business or people analytics Experience or high understanding of measuring employee- or customer experience, including persona concepts Strong analytical capability, including driver analysis, segmentation and trend analysis Advanced skills in Power BI and data visualization Experience with employee listening platforms (e.g. Peakon or similar) Experience working in a global and cross-functional environment An AI-ready mindset, using AI to enhance analytics and decision-making Great collaboration skills and a passion for employee experience You lead through inspiration rather than authority, creating engagement and trust across the organization. A curious and open mindset helps you challenge the status quo, simplify complexity, and activate others. By communicating clearly and building strong relationships, you make it easy for people to understand, contribute, and act on insights. Our culture At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further. Contact information At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Contact information For further information about this position, please contact Susanne Ljung Nilsson, hiring manager, susanne.ljung_nilsson@sandvik.com. Due to summer vacations, response times may be longer than usual during this period. We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter. Union contacts Johanna Beijer, Unionen, +46 (0)70 616 18 27 Erik Knebel, Akademikerföreningen, +46 (0)70 340 47 03 Peter Olsson-Andrée, Ledarna, +46 (0)70 222 48 55 Recruitment Specialist: Lisbeth Häggström How to apply Send your application no later than August 2nd, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. The selection process begins when the application period has ended. Job ID: R0094054. At Sandvik, we value work-life balance and due to summer vacation, it may take a little bit longer until we reply in this process. We aim for an open and fair recruitment process and use different tools to ensure an objective assessment. Later in the process, you may be invited to complete a personality and logic test. To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com. Sandvik is a global, industrial technology group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2025 the Group had approximately 42,000 employees and revenues of about SEK 121 billion in more than 150 countries.

About Us Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality. Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design. When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place. We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law? What you’ll be doing Let's get the tricky part out of the way: this role doesn't fit neatly into a traditional box. It's part legal ops, part product specialist, part solutions architect, and part client whisperer. If you enjoy roles that stay static, this probably isn't it. Your mission is to help our clients, some of the most prestigious law firms in the world, get the absolute most out of our platform. Some of what you'll be up to: Acting as a thought partner to law firm partners, associates, and innovation teams - building trusted relationships, addressing tricky pain points, and identifying high-value opportunities for them to scale their use of Legora across practice groups. Working together with Go To Market and Customer Success in taking full ownership of firm relationships - from running pilots with key practice areas, to onboarding new associates and partners, and ultimately guiding full-firm adoption across global law firms. Be the voice of law firm users inside Legora - sharing insights from M&A teams, litigation departments, and other practice groups that directly inform product development, roadmap priorities, and strategic direction. Delivering clear, confident product demos and training that bring the power of our platform to life - whether you're presenting to a single practice group or rolling out firm-wide. Documenting best practices from leading firms, contribute to the development of scalable playbooks, and help shape how we grow this function globally. Confidently helping law firms navigate one of the biggest shifts in how legal services are delivered - from evaluating the ROI and competitive advantage of AI to clearly mapping how AI will impact different practice areas, from corporate to disputes. What you bring You come from the world of Big Law; but you've never been content with how things have always been done. You may have trained and practised at a top-tier law firm, experiencing first-hand the pressures of billable hours, client demands, and operational inefficiencies. Perhaps you've moved into legal innovation, knowledge management, or legal tech within a firm. Maybe you've even left private practice to disrupt the status quo through a legal tech company, or ventures of your own. Either way, you know how law firms think, work, and (sometimes) struggle and you're ready to help them level up with technology. You'll thrive in this role if you: Have a background in law, with experience at a top-tier law firm - ideally across multiple practice areas or with exposure to firm-wide initiatives. Are tech-curious and product-savvy. Not necessarily a coder, but passionate about navigating technical conversations, especially around things like generative AI, technology implementation, innovation and productivity. Communicate clearly and confidently with diverse stakeholders, from senior partners to graduate trainees, and from lawyers to engineers. I.e. translating across disciplines is second nature to you. Bring structure to ambiguity and energy to complexity; and enjoy being the calm, credible presence in a fast-moving environment. Understand how to evaluate and improve existing processes as a direct result of new and emerging technologies - whether that's streamlining due diligence, contract review, or legal research. Are proactive, self-directed, and comfortable juggling multiple firm relationships at once. Care deeply about quality, but don't get stuck in perfectionism - you get things done, and you make them better over time. Understand the commercial realities of law firm life: billing pressures, client expectations, competitive positioning, and the delicate balance between innovation and risk management. A few more things We're a fast-growing company with bold ambitions, so you'll be joining at a time when things are moving quickly - in the best possible way. You'll have a lot of autonomy, a lot of responsibility, and the chance to genuinely shape how this function evolves. Everyone here has a founder-mentality. If that sounds exciting rather than terrifying, we'd love to hear from you. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.