Multimedia Technical Specialist

H2M architects + engineers, a multidiscipline architectural, engineering, and environmental consulting firm based in NY, NJ, CT, and FL, is seeking a Digital Content Specialist to join our Corporate Communications team in Melville, NY. This position reports to the Marketing Manager - Communications and will work closely with the entire Marketing Team. We’re looking for a creative, digitally savvy professional to lead our social media presence and digital content across our website and platforms. You’ll be the point person for all things social and digital, developing campaigns, managing content, coordinating website updates, and ensuring our online presence is fresh, engaging, and aligned with our brand. You’ll work closely with our Communications Specialists, Multimedia team, SEO consultant, and Director of Marketing to keep our digital footprint dynamic and purposeful. This is a great opportunity for someone who thrives on owning their space, brings new ideas to the table, and makes things happen. Job Responsibilities Content Strategy & Planning * Develop digital content strategies aligned with short-term and long-term marketing goals in collaboration with the Director of Marketing and Communications Manager * Develop and maintain a social media content calendar aligned with business priorities, firm initiatives, and market activity * Research industry trends and competitor activity to ensure our content stays relevant, timely, and competitive * Stay current on digital media trends, platform updates, and best practices to keep our content strategy fresh and competitive * Bring forward creative ideas for improving website engagement, digital storytelling, and social media performance   Social Media Management & Engagement * Under the direction of the Communications Manager, own and manage our social media presence across all platforms using Hootsuite, * Develop creative campaigns, identify trends, and bring forward proactive ideas that elevate our brand * Monitor and respond to audience engagement across social media platforms in a timely and professional manner * Collaborate with Communications Specialists to source content, stories, and project highlights for social media and digital platforms * Attend firm events such as groundbreakings, ribbon cuttings and other milestones to capture photo and video content for social media and digital platforms, coordinating with the Multimedia team for postproduction.   Content Creation & Copywriting * Write and edit compelling digital content including social media posts, website pages, project case studies, service descriptions, and other online resources * Transform technical information into accessible, engaging content for our target audiences including clients, potential clients, partners, and agencies * Create, publish, and manage engaging content across social media, the website, and other digital platforms ensuring consistency in brand voice, style, and tone * Support creation of multimedia content including text, imagery, and video assets for digital platforms * Coordinate with the Multimedia team on implementation of content changes in WordPress and ensure updates go live accurately and on time   Website Content Management & Governance * Serve as the point person for coordinating website content updates across our 500+ page site * Schedule, prioritize, and track updates in collaboration with the Director of Marketing, Communications Specialists, and Multimedia team. * QA all website content before and after updates go live * Conduct regular reviews of website content to identify outdated or underperforming pages and coordinate updates accordingly   Digital Performance & Optimization * Work with our SEO consultant to ensure all digital content incorporates keyword strategy and SEO best practices to maximize reach and search visibility * Monitor and analyze web traffic, social media metrics, and content performance, identifying best practices and providing recommendations for improvement   Education and Qualifications * Bachelor’s degree in Marketing, Communications, Digital Media, Journalism, or related field * 5–7 years of experience in social media management, digital content, or a related role * Proven experience managing social media platforms professionally across multiple channels * Experience with social media management tools (Hootsuite experience strongly preferred) * Strong writing and editing skills with the ability to adapt content for different platforms and audiences * Ability to translate technical or complex information into clear, accessible, and engaging content * Solid understanding of SEO principles and how to incorporate keywords naturally into digital content * Highly organized with strong project management skills and ability to manage multiple priorities simultaneously * Self-starter who takes initiative, brings ideas forward, and doesn’t wait to be told what to do * Meticulous attention to detail and commitment to accuracy and quality * Collaborative team player who works well across departments and with diverse stakeholders   Preferred Qualifications * Experience in professional services, A/E/C industry, or B2B environment * Familiarity with WordPress or similar content management systems * Experience developing social media campaigns from concept to execution * Knowledge of social media analytics and performance reporting * Graphic design skills or familiarity with Canva or similar tools * Experience with web analytics tools such as Google Analytics   The compensation range for this role is $24-65/hr The employment offer may deviate from this published range based on a variety of factors, including but not limited to, experience, specialty, knowledge, education, geography and/or related certifications – not related to any applicant’s characteristics protected by local, state or federal law.  Note: The salary or hourly rate indicated does not include  other forms of compensation or benefits.

Company Introduction     Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.      We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”    Team Introduction The Andon Operations team is the frontline of quality defense at Coupang, empowered to halt sales of defective products to protect the customer experience. The Andon Operations Trainer is the "Knowledge Architect" of this mission. This role ensures that every team member—from new hires to senior operators—possesses the sharp judgment, technical knowledge, and policy expertise required to make high-stakes decisions in a fast-paced e-commerce environment. What You Will Do * New Hire Onboarding & Foundational Training: Design and execute comprehensive onboarding programs for new team members. Ensure all recruits achieve full proficiency in Andon core processes, product quality standards, and company policy frameworks before entering live operations. * Curriculum Design & Material Development: Independently develop structured training curricula, including SOP manuals, case studies, multimedia learning tools, and visual aids. Create robust assessment tools (quizzes, simulations) to objectively evaluate trainee performance. * Policy Alignment & Up-training: Act as the bridge between strategy and execution. Closely monitor updates from the Policy and Management teams to ensure training materials are 100% aligned with the latest process changes. Conduct rapid "Up-training" sessions for the entire team when policies shift. * Performance Tracking & Observation Reporting: Maintain detailed performance logs and observation reports for all trainees. Use qualitative feedback and quantitative data to identify learning curves and provide actionable insights to Operations Managers regarding agent readiness. * Gap Identification & Continuous Improvement: Proactively audit team performance to identify recurring errors or knowledge gaps. Develop targeted intervention strategies and refresher training to optimize the quality and speed of Andon investigations.   Basic Qualifications: * 3+ years of Experience: Experience as a trainer working for CS, E-commerce, BPO or tech company. * Instructional Design Mastery: Proven ability to translate complex logic and technical policies into easy-to-understand training modules and assessment frameworks. * Analytical Thinking: Ability to identify fundamental performance issues through data monitoring and observation, transforming those insights into effective training solutions. * High-Impact Communication: Exceptional presentation and facilitation skills. Must be able to command a classroom (virtual or physical) and motivate diverse team members. * Adaptability: Ability to thrive in a high-pressure, rapidly changing environment where policies may update weekly. Preferred Qualifications * Language Proficiency: Fluency in English or Korean (written and verbal) is highly preferred to facilitate communication with global stakeholders and interpret regional policy nuances. * Remote/Hybrid Expertise: Experience managing training and engagement within a remote or hybrid team setting.   Remuneration * Monthly salary of more than NT$ 40,000 (fixed or variable salary varies depending on personal qualifications or performance)   Recruitment Process and Others   Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled.  * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.    Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/ Equal Opportunities for All * Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.