Tier 2 Support Analyst - Accounts

JOIN US IN BUILDING THE FUTURE OF FINANCE. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. ABOUT THE TEAM + ROLE We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Tax Operations team’s mission is to support our tax information reporting and compliance efforts related to the purchase and sale of equities and crypto. We collaborate closely with internal partners to ensure robust processes and data flows. We are dedicated to ensuring a high standard of compliance in a fast-paced and collaborative team environment. Robinhood is looking for a skilled Tax Operations Analyst to join our team! We are seeking driven individuals who thrive in a fast-paced environment and can manage multiple priorities. In this role, you will work on executing various exception reports covering areas such as reporting, withholding, and cost basis. You will also help our Customer Experience and Account Operations teams handle tax-related inquiries and resolve reporting issues. This role is based in our New York, NY and Menlo Park, CA offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.  WHAT YOU’LL DO * Collaborate with our product, project, and engineering teams to launch, improve and scale Robinhood products and systems * Contribute to and track various tax related projects such as new product launches and promotions * Help our Customer Experience and Account Ops teams handle tax related inquiries and resolve reporting and withholding issues, including areas such as withholding, cost basis, retirement accounts, and crypto tax reporting * Develop and assist with the implementation of reconciliations of data between internal systems and vendors, as well as verification of data being sent from the tax reporting vendor to IRS * Work on executing various exception reports covering areas such as reporting, withholding and cost basis, while implementing internal policies and procedures * Work on building and maintaining dashboards for metrics and checklists to manage and change workflows and queries to improve team functions as well as to improve customer experience * Work with various Robinhood entities and departments to streamline data flow as well as automate processes where possible WHAT YOU BRING * Bachelor’s degree in Finance, Accounting, or similar field * 3-5+ years of work experience in tax, accounting, and/or operations * High attention to detail * Ability to manage and drive projects to completion in a deadline driven environment * Strong analytical and communication skills Bonus points: * Financial Services, Fintech, and/or Crypto experience preferred * Previous Tax Ops or Tax Project management experience * Understanding of Tax Onboarding, including IRS Forms W-9 and W-8BEN * Prior expertise with tools such as SQL, Databricks, etc. * Proficiency in working with large datasets, data mining and conversions WHAT WE OFFER * Challenging, high-impact work to grow your career * Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching * Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents * Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not * Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more * Employer-paid life & disability insurance, fertility benefits, and mental health benefits * Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! * Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $115,000—$135,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $101,000—$119,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $89,000—$105,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: New York, NY, San Francisco, CA ABOUT THE TEAM  The Finance team is a critical pillar of Cloudflare’s success, translating strategy into financial outcomes, and serving as a trusted voice to the public markets, the Board, and our shareholders. We value candidates who have the instinct to spot a "normalized" problem and the curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Come join us! ABOUT THE ROLE Cloudflare is looking for a Director of Strategic Finance & Investor Relations to serve as a key leader on our Investor Relations team and a trusted partner to the CFO, CEO, and senior leadership. This role reports to the VP of Strategic Finance, Treasury, Deal Desk, & Investor Relations and is the engine room of how Cloudflare tells its financial story to the public markets — translating one of the most differentiated technology platforms in the world into a clear, credible, and compelling investment narrative. You will own the end-to-end quarterly earnings cycle, drive our long-term financial model and consensus discipline, partner directly with the CFO and senior leadership on guidance, and lead the analytical and communications work behind every major investor and analyst touchpoint — quarterly calls, conferences, our annual Investor Day, and ad-hoc executive projects. You will be the connective tissue between Finance, Accounting, Legal, Communications, Product, Sales, and the executive team, and the person who makes sure every number, every claim, and every word we put in front of Wall Street is accurate. This is a high-visibility, high-ownership role on a very lean IR team. We move fast, we ship work that goes directly to the CEO, CFO, Board, and public markets, and we hold ourselves to an exceptionally high bar on accuracy — and we are AI-native in how we work, treating modern tooling as a force multiplier on insight, productivity, and rigor. WHAT YOU’LL DO As the Director, Strategic Finance & Investor Relations, you will be the operational and analytical lead for Cloudflare's engagement with the public markets. Your primary responsibilities will include: Quarterly earnings and consensus management * Own the end-to-end quarterly earnings process: press release, supplemental financial information, prepared remarks (CEO and CFO scripts), Q&A prep, investor deck, and supporting validation work. * Partner with the CFO and senior leadership to develop the company's guidance (including share count forecasting) and own the executive-facing materials that frame guidance decisions, sensitivity ranges, and the trade-offs in how we communicate them. * Lead the Q&A preparation process — anticipated questions, suggested answers, peer transcript triangulation, key stats and proof points, and live-call backup material. * Lead the post-earnings analyst callback program, including coordinating callbacks with ~30 sell-side analysts across CEO and CFO sessions. * Drive earnings materials validation — the cross-check pass that ensures every figure, claim, and disclosure across the press release, supplemental, scripts, Q&A, deck, 10-Q, and 10-K ties out and is internally and externally consistent. Investor engagement and external communications * Serve as a primary point of contact for sell-side analysts and institutional investors; build and maintain strong, trust-based relationships with our covering analysts and shareholders. * Articulate the Cloudflare investment narrative — our connectivity cloud strategy, the Workers and Developer Platform story, and our long-term financial model — in a way that is both compelling and credible. * Plan and execute the calendar of investor events: sell-side conferences, one-on-ones, on-site investor visits, and our annual Investor Day. * Prepare the CEO, CFO, and other senior executives for every investor interaction with tailored briefing materials, talking points, and Q&A prep. * Develop and maintain core IR collateral: investor presentation, fact sheets, IR website content, and board-of-directors investor update materials. Investor Day and special projects * Co-lead the planning and execution of our annual Investor Day — invite tracker and registration management, co-author all presentation content and prepared remarks across all presenters, own the supporting documentation, validation, day-of logistics, and post-event follow-through. * Lead select strategic finance projects: peer benchmarking analyses, long-range financial modeling, competitive analyses, and ad-hoc executive-level financial analyses. Cross-functional partnership and analytics * Be a trusted partner to Finance, Accounting, Legal, Communications, FP&A, and the executive team — the person who knows where every number comes from and what it means. * Monitor and synthesize analyst coverage, peer performance, investor sentiment, market dynamics, and industry trends; provide actionable insights to the CFO, CEO, and Board of Directors. * Build and maintain the internal analytical infrastructure that powers the function — the models, dashboards, trackers, and validation systems that let a small team operate at scale. * Drive the IR function's use of AI-native tooling and automation, treating modern tools as a force multiplier on insight, productivity, accuracy, and stakeholder communications. EXAMPLES OF DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE To succeed in this role, you should be a strategic thinker with deep financial acumen, exceptional written and verbal communication skills, an ownership mindset, and a genuine intellectual curiosity about both the business and the public markets. Specifically: * * 10+ years of experience combining investor relations, equity research, investment banking, FP&A, corporate finance, or equity investing — ideally with meaningful time in-house at a high-growth public technology company. * Deep technical fluency with public-company reporting, financial statements, capital markets, valuation methodologies, and SaaS / consumption-based revenue models. Comfort debating modeling assumptions and valuation mechanics. * Exceptional written and verbal communication skills — including the ability to draft in the voice of senior executives, translate complex technical or financial concepts into clear narratives for non-technical audiences, and operate confidently in high-stakes external communications. * Advanced financial modeling skills — fluency in building, maintaining, and stress-testing operating models, share-count and dilution forecasts, guidance sensitivity analyses, and consensus benchmarks. * An ownership mindset — comfort owning a process end-to-end, driving operational structure in a fast-paced environment, and operating with the integrity and accuracy demanded by external disclosure. * High-trust collaboration — the ability to build credibility quickly with senior internal stakeholders (CFO, CEO, Board, Legal, Accounting, FP&A) and external stakeholders (sell-side analysts, institutional investors). * AI-native curiosity and skill — fluency with modern AI tooling and a track record of using it to amplify your impact. We are building an AI-forward organization and the right candidate sees AI as a partner, not a threat. * Sound judgment with confidential information — a clear understanding of materiality, fair disclosure, Reg FD, and the discretion required when working with pre-announcement financial data. * Sector background in cybersecurity, cloud infrastructure, developer platforms, or AI preferred — existing relationships with top-tier infrastructure / software sell-side analysts and institutional investors a plus. * Bachelor's degree in Finance, Economics, Accounting, Business, or a related field; MBA, CFA, or CPA preferred.   Compensation Compensation may be adjusted depending on work location. * For Bay Area based hires: Estimated annual salary of $200,000 - $275,000 * For New York City based hired: Estimated annual salary of $190,000 - $262,000 Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits * Medical/Rx Insurance * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Commuter Spending Accounts * Fertility & Family Forming Benefits * On-demand mental health support and Employee Assistance Program * Global Travel Medical Insurance Financial Benefits * Short and Long Term Disability Insurance * Life & Accident Insurance * 401(k) Retirement Savings Plan * Employee Stock Participation Plan Time Off * Flexible paid time off covering vacation and sick leave * Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.