Overnight Front Desk Agent - Soho House New York

Full-Time Overnight Front Desk Agent | Hotel McCall Let’s start off with the most important part - what’s in it for you:   The Perks *Eligibility of perks is dependent upon job status   * Hourly Pay: $20 * Get Paid Daily (Make any day payday) * Paid Time off & Holiday Pay (Because Balance Matters) * Benefits - Medical, Dental, Vision, Disability, 401K * HSA/FSA Plans -with employer contribution * Values Based Culture (#OMGLIFE) * Culture Add (Creating Space for Fresh Perspectives) * Referral Bonus (Get Paid to Recruit) * Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) * Employee Assistance Program * “Columbia Cares” Volunteer Opportunities * Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) * Task Force Work Opportunities (Grow your career in idyllic locations across the globe) * Online Learning Platform to Help You Grow! * Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)   Our Commitment to you:  “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What Success Looks Like: Your Impact * Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting. * Follows all procedures to ensure that all front office tasks meet or exceed the established standards and goals. * Ensures confidentiality of all guest information and pertinent hotel data. * Assists guests, team members, and vendors during their shift. * Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party. * Responds and works to resolve guest issues and concerns as necessary. * Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions. * Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations. * Ensures front office, reception area, lobby and storage areas are clean and organized. * Ensures all equipment is properly maintained and functioning. * Ensures all equipment is used only as intended. * Completes property walks routinely to monitor guest safety and security. * Bakes bread and/or cookies during the shift.  What You Bring * Minimum 1 year hospitality experience required, 2-year hotel/clerk experience strongly preferred. * Previous experience in cash handling and computerized Point of Sale system strongly preferred. * Strong written and verbal communication skills required. * Strong problem solving and conflict resolution skills. * Ability to be self-motivated and complete all tasks during the shift.  * Ability to understand and apply labor and industry-specific laws and regulations. * Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked. * Must possess basic negotiation skills and strong customer relations skills. * Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word. Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

What can you expect?  The Hotel Base Agent is in a highly visible role, as the first point of contact for guests of the Ski Area arriving to stay at the Sunshine Mountain Lodge. The Base Agent is responsible for welcoming guests and ensuring smooth passage up to the hotel by confirming the details of their reservation and ticket arrangements along with organizing the luggage transfer. The Hotel Base Agent reports to the Hotel Front Desk Supervisor and the Hotel Assistant Manager and liaises frequently with all hotel departments, the warehouse team, and base area departments.   This job might be right for you if you think you would really enjoy: * Providing excellent guest service, by answering queries, being courteous, and providing accurate resort information. Engaging in and assessing guest needs and expectations.   Administrative and Reporting Responsibilities: * Designated oversight of collecting accurate plans for each guest – check in, check out, ticket requirements, etc. * Scanning and processing pre-purchased tickets and passes. * When required, settling guest hotel charges prior to departure. * Timely and accurate incident reporting and deficiencies reporting to appropriate departments/personnel. * Coordinating the receiving and transfer of luggage up and down from the base to the village area, liaising effectively with the warehouse and Bell Desk team to ensure both timing and service standards are met. * When and as required, coordinating guest arrivals which may necessitate out-of-regular operating hours transfers. * Ensuring the Creekside base hotel check-in area is tidy, organized, and clean, including ensuring the entrance is free of snow, ice, garbage, and items that may impede safe entry and exit. * Other duties may be requested and assigned from time to time.   And you have: * A passion for providing excellent guest service. * Previous hospitality experience is an asset. * Outgoing, positive, and friendly attitude, working as a reliable team player who possesses initiative. * Must be organized and have good planning, problem solving and communication skills. * Prepared to work flexible schedules (weekends, holidays, nights). * Calm under pressure and patient. * Communicate effectively in English, both written and verbally. * Work in a confidential capacity. * Maintain professional conduct when in uniform on or off-duty (and online).    * Effectively provide support and assistance to coworkers. * Attend and actively participate in meetings and training. * Must be neat, alert, punctual and dependable.   Additional Considerations: * Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty. * This position requires the ability to stand for long periods of time, occasional heavy lifting, and good mobility in an upper alpine environment. * Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor role at a ski area.   This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.