
Fadata · Sofia
OVERVIEW Fadata Group is a leading provider of software solutions for the insurance industry, offering next-generation core platform using end-to-end, flexible...
Fadata Group is a leading provider of software solutions for the insurance industry, offering next-generation core platform using
end-to-end, flexible cloud services for all lines of business and all insurance processes, harnessing open ecosystems.
Fadata Group empowers insurers to drive customer engagement, innovation, and business value. With clients in over 30 countries
across the globe, we are recognized by analysts Gartner and Celent as a leading solution provider.
Our values, Trust, Openness, Passion, Innovation, and Care serve as our guiding compass. They shape how we work every day, our
relationships with clients, and the way we collaborate as a team.
You have excellent technical, communication and interpersonal skills as a DevOps & Release Lead. You can demonstrate previous
experience in Release Management, DevOps or similar technical leadership roles.
An essential part of your role is to own and continuously improve the software delivery lifecycle. While initially focusing on
release coordination and operational excellence, you will progressively drive automation, standardization and engineering
improvements to build a scalable and predictable release process.
You have an excellent understanding of the SDLC principles, and you speak "the same language" with our software engineers. Your
ability to establish release progress reports and communicate them to various business stakeholders is crucial to the success of
the mission. You have an analytical and data-driven mindset where reporting on clear established data points is what you consider
reliable.
You are accountable for successful software releases by proactively removing impediments while continuously improving delivery
processes through automation, tooling and engineering best practices.
As the DevOps & Release Lead, you lead our DevOps team, ensuring our software delivery process is reliable, efficient and
continuously evolving
deviations.
real data points.
promoting standardization across engineering teams.
performance and security testing.
support efficient and reliable software delivery.
environments.
arise.
practices.
Technical Skills
Experience
Core Skills
our company.
loved ones.
At Fadata, you will be part of a collaborative and innovative organization that values diversity, professional growth, and
employee well-being. We provide opportunities to make a meaningful impact within an international team while working with
cutting-edge technologies in the insurance industry. Together, we drive transformation and success for our clients worldwide.
OVERVIEW Fadata Group is a leading provider of software solutions for the insurance industry, offering next-generation core platform using end-to-end, flexible cloud services for all lines of business and all insurance processes, harnessing open ecosystems. Fadata Group empowers insurers to drive customer engagement, innovation, and business value. With clients in over 30 countries across the globe, we are recognized by analysts Gartner and Celent as a leading solution provider. Our values, Trust, Openness, Passion, Innovation, and Care serve as our guiding compass. They shape how we work every day, our relationships with clients, and the way we collaborate as a team. OPPORTUNITY As a Technical Writer Lead, you will author technical documentation for administrators, operators, and business consultants, that represent the different user personas of the core INSIS product and its accompanying software modules. In this position, you will be part of the Product Development team, collaborating with Product Management, DevOps, Quality Assurance, and other stakeholders to gather information and produce high-quality content that meets the needs of our customers and partners. The deliverables include release notes, conceptual articles, follow-along procedures, documentation for APIs and web services, video tutorials. YOUR RESPONSIBILITIES * Collaborate with various teams to produce exhaustive and accurate technical documentation for both technical and non-technical audiences * Author new documentation based on feature requirements, user stories, specifications, direct input from developers and SMEs, and first-hand use of the product * Curate and proofread documentation to ensure linguistic accuracy and consistency of style * Leadone or more software implementation projects as required by the Professional Services department in accordance with theFadatamethodology, ensuringSME review and sign-off of all documentationupdates * Regularly monitor the product release calendar and independently plan documentation updates to ensure timely publication for each release * Ensure that project documentation is accurate, is version controlled, and is stored in the appropriate project repository * Work with partner-facing organizations (e.g., Technical Support, Customer Success, Professional Services) to collect feedback and incorporate it into documentation * Enrich the documentation with screenshots, flowcharts, and visuals, to make it more user-friendly * Proactively research product changes and determine the need and scope of edits and improvements * Mentor more junior colleagues and share knowledge across the board WHAT YOU BRING TO THE TABLE Experience & Qualifications * A minimum of 3 years of proven track-record as a Technical Writer or transferrable authoring experience in a software development environment * Excellent communication skills (both verbal and written) and fluency in English (preferably backed up with certificate) * Proficiency using Atlassian Confluence and Jira software or other documentation publishing tools * A systematic approach in learning, using, and writing about business applications, software, and technology * Knowledge of Agile and Scrum workflows Soft Skills * Solid problem-solving skills, attention to detail,and critical thinking * Impeccable time management and effective effort estimation * Continuous learning and upskilling habits and practices Nice-to-Haves * Technical skills: * basic coding or scripting skills * experience documenting APIs or REST and SOAP web services * basic knowledge in PL/SQL * Familiarity with ML/AI tools in aid of content creation and curation * Previous professional exposure to the insurance or fintech domain WHY YOU SHOULD JOIN US * Become part of a fast-growing insurance software vendor with multinational teams across Europe — we have +20 nationalities in our company. * Receive a competitive remuneration package together with great opportunities for personal and professional growth. * A positive company culture built around people's wellbeing. * Work in a dynamic environment with an exceptional team that is always ready to help. * A half-day off the second Friday of the month, so you focus on passion projects, boost your creativity, or spend time with your loved ones. At Fadata, you will be part of a collaborative and innovative organization that values diversity, professional growth, and employee well-being. We provide opportunities to make a meaningful impact within an international team while working with cutting-edge technologies in the insurance industry. Together, we drive transformation and success for our clients worldwide.
SumUp enables businesses to get paid easily, process orders quickly, sell online instantly and manage their money more efficiently. We create the tools businesses need to make their business and their customer experience thrive. The payments processing platform, consisting of other sub-platforms, has powered SumUp’s global business for more than 10 years now. It’s developed in Sofia by the Payments Tribe, composed of several teams (squads). Each squad is cross-functional, autonomous and co-located, working on its part of the platform end-to-end. We are scaling and improving existing products, while developing new ones - an exciting time to join. You would make an impact by improving and co-creating our existing and new microservices architecture platforms, solving scaling and new development challenges. Scalability and high availability are among our focus areas. What you’ll do * Design and evolve systems that process millions of transactions reliably and at scale * Build and maintain backend services in a microservices architecture * Contribute to API design for internal services and external integrations * Write clean, maintainable, and scalable code with strong test coverage * Participate in architectural discussions and drive technical decisions * Collaborate closely with engineers, QA, and DevOps to deliver production-ready systems * Continuously improve engineering practices, including leveraging AI to iterate faster You will be great for this role if you have: * Strong programming experience in any modern language (e.g. Go, Java, Python, Kotlin, etc.). We care more about how you think and design systems than the specific language you use * Solid understanding of system design, scalability, and distributed systems * Experience building APIs and working with data storage systems * Ability to learn new technologies quickly and pragmatically * Strong problem-solving skills and a structured way of thinking * Ownership mindset and collaborative approach to teamwork * Interest in incorporating AI as part of your development workflow Nice to have: * Experience with cloud platforms (e.g. AWS) * Familiarity with containers and orchestration (Docker, Kubernetes) * Experience with event-driven systems and messaging (e.g. Kafka) If you don’t meet every requirement but are excited about the role, we’d still love to hear from you. Why you should join SumUp * Make an impact on a global scale - our systems serve millions of merchants * Learn from experienced engineers while working on complex, real-world problems * Be part of a tech-agnostic team that uses the right tools for the job * Collaborate with SumUppers worldwide on large-scale fintech products used by millions, based in our Sofia office (office-first setup). * Access a €2,000 annual L&D budget to attend conferences or advance your career through education. * Enjoy 25 days of paid leave (increasing with tenure), plus paid vacations for special occasions and a 1-month sabbatical every 3 years. * Benefit from extra perks like health and life insurance, co-sponsored Multisport cards, childbirth/adoption bonuses, discounts, a referral program, 100 EUR monthly food vouchers, 40 EUR flexible benefits, and more. About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
At SumUp, we create tools that help small businesses get paid easily, manage money confidently, and grow sustainably. Our mission is to empower merchants around the world, and at the heart of that mission is a robust, scalable Payments Platform developed in Sofia. We’re now expanding this platform with a new dedicated Pricing team – and we’re looking for Software Engineers (Mid & Senior) who want to build core services from the ground up and make a lasting impact across SumUp. ABOUT THE TEAM Pricing is an important part of any payments business. The Pricing team will build and own the services that determine how SumUp’s products and transactions are priced worldwide. This includes maintaining existing pricing tools and creating a future-ready pricing platform that enables precision, flexibility, and transparency. We’ll be a small, high-impact team with strong engineering ownership. You’ll help define how pricing logic is modeled, how it evolves, and how it's applied at scale for millions of transactions across our ecosystem. ABOUT THE ROLE As a (Senior) Software Engineer in our Pricing team, you’ll help design, build, and maintain a scalable and compliant pricing platform for SumUp’s payment ecosystem. You’ll participate in architectural discussions, guide technical decisions, and deliver projects independently or in collaboration with your squad. Your work will directly shape how SumUp evolves its pricing capabilities and supports business growth. WHAT YOU’LL DO * You’ll design, develop, and maintain scalable backend services for our pricing systems. * You’ll develop backoffice tools for pricing management. * You’ll write high-quality, maintainable, and scalable code that meets coding standards and best practices. * You’ll provide comprehensive documentation and automated good test coverage, improve code quality * You’ll collaborate with other software, QA and DevOps engineers to ensure smooth deployment, continuous integration, and support for the software that we deliver in production environments. * You’ll actively participate in code reviews with other software engineers to improve code quality and maintainability. * You’ll support technical discussions during requirements analysis and scope definition. * You’ll participate in team retrospectives and document lessons learned. YOU’LL BE GREAT FOR THIS ROLE IF YOU HAVE * You have several years of programming experience, including in Golang * You have experience with building and consuming RESTful APIs * You’re familiar with Docker, AWS, Kubernetes (user, not admin experience) * You have a DevOps mindset * You have experience with SQL & NoSQL DBs. We’re working with Postgres and Kafka * You understand fundamental system architecture, software design principles, data modeling, and API design * You are have an open to feedback, collaborative approach to teamwork and excellent problem-solving skills * You take pride in engineering and have a keen sense of ownership of the work that you do WHY YOU SHOULD JOIN SUMUP * You’ll play a key role in a high-impact team working on one of the most critical services at SumUp, while being part of a global scale-up of 3000+ people from 60+ countries, spread across 4 continents. * Shape the future of SumUp’s pricing capabilities and business strategy. * You’ll receive 25 days’ paid leave, increasing with tenure, and paid vacation for certain occasions. You’d enjoy a paid 1 month Sabbatical vacation every 3 years. * You’ll receive an individual learning budget and can take 10 days paid educational leave to expand your skillset. You'll have access to hackathons. * You'd enjoy other great benefits such as additional health and life insurance; funded therapy & coaching sessions with licensed psychotherapists; co-sponsored Multisport card; Child birth/adoption bonus; free shuttle buses from Joliot-Curie metro station; a long list of discounts; attractive referral programme; monthly budget for food vouchers (100 EUR) and flexible benefits (40 EUR) , and more. About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse teamOpens in new window of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedInOpens in new window, InstagramOpens in new window, and TikTokOpens in new window. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.