Risk Operations Analyst (Mandarin Speaking)

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Strategic Supportability Operations (SSO) sits within Risk Operations and User Policy Operations. Our team is focused on protecting and advancing Stripe's business, brand, and mission by deploying industry-leading supportability solutions that instill user and partner trust in Stripe, while enabling progressive and sustainable business growth. Unlike other Risk Operations teams, SSO handles the most complex, high-stakes, and ambiguous user business cases—ones that require deep investigation, custom risk analysis, and creative problem-solving at the intersection of user experience, compliance, financial partner requirements, and Stripe's growth ambitions. WHAT YOU'LL DO As a Risk Operations Analyst on the Strategic Supportability Operations team, you will investigate and assess complex, gray-area user business cases that require deep risk judgment and tailored solutions. You will go beyond standard procedures to understand the full risk profile of users, develop custom recommendations, and collaborate across internal teams to drive cohesive, well-reasoned decisions. You will also play a key role in identifying patterns across individual cases to improve our processes, policies, and detection systems at scale—bridging tactical casework with strategic, systemic impact across Risk Operations. RESPONSIBILITIES • Investigate complex, high-risk, and gray-area user business cases, applying deep risk knowledge to make sound, non-binary judgments. • Navigate ambiguity confidently—develop custom, evidence-based solutions where standard frameworks do not fully apply. • Identify and escalate systemic trends across cases, proposing scalable solutions to cross-functional stakeholders. • Collaborate across Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product to develop holistic risk mitigation strategies. • Engage directly with users—in both positive and sensitive conversations—always maintaining a Users First mindset while balancing regulatory and financial partner requirements. • Communicate complex risk findings clearly to internal partners, financial partners, and Stripe leadership. • Contribute to the design and continuous improvement of SSO processes, decision frameworks, and tooling. • Build and maintain documentation, procedures, and playbooks to support team scalability and knowledge management. • Identify gaps in current systems, policies, and strategies, and recommend enhancements through a collaborative approach with stakeholders. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • 5+ years of experience in risk management, compliance, fraud, financial operations, or a closely related field in a fast-moving environment. • Demonstrated ability to navigate gray-area and non-binary decision-making in complex risk environments. • Strong critical thinking and problem-solving skills, with the ability to synthesize multiple data sources into a coherent risk narrative. • Experience collaborating cross-functionally on complex problems and driving alignment across teams with competing priorities. • Ability to engage directly with users—including in difficult or sensitive conversations—with empathy, clarity, and professionalism. • Strong written and verbal communication skills, with the ability to articulate complex risk findings to varied audiences. • Comfort with ambiguity and fast-paced, constantly evolving environments. • Track record of identifying systemic problems from individual case patterns and driving process improvements. • Deep empathy for entrepreneurs and businesses, and genuine motivation to solve problems that empower them. • The ability and desire to challenge the status quo as a creative thinker who considers problems from a user perspective while being pragmatic and solutions-oriented. PREFERRED QUALIFICATIONS • Familiarity with compliance or financial partnership relationship management. • Experience with risk assessment and mitigation strategies in a fintech or payments environment. • Working knowledge of data analysis and AI tools to quantify risk and inform decisions. • Background in regulatory compliance within financial services. • Experience developing scalable operational frameworks or playbooks in ambiguous, high-stakes environments. • Knowledge of payment processing systems and associated risks.

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. CDD Risk Analyst, Onboarding We are looking for an CDD Risk Analyst, Onboarding to be part of our APAC CDD team to support our regional growth. You will be based in Singapore working closely with Sales, Account Management, Compliance, Risk, Regulatory and Finance.  In this role you will be responsible for reviewing potential, new and existing merchants from a risk, regulatory and compliance perspective. As a highly regulated company we need to adhere to various rules and regulations and make sure we grow our business with a healthy portfolio of merchants.  As a first line team, we balance compliance with merchant focus and operate in a time-sensitive environment. CDD/ EDD verification, AML risk knowledge, a good understanding of payments setups and a detail-oriented attitude towards producing quality reviews is what characterises the team. What you’ll do  * Conducting due diligence checks via gathering and analyzing the information on new merchant applications  * Produce risk assessments for new and existing merchants based on provided/gathered information  * Investigate and resolve blockers to merchant go live and payouts relating to CDD matters  * Provide advice and assistance to internal stakeholders on CDD matters related to new and existing merchants * Ensuring compliance with evolving CDD/EDD regulations and internal policies * Setup processes, monitor and execute checks related to merchant on-boarding * Evaluate existing procedures to refine and optimize the end to end merchant on-boarding process  Who you are  * You have 2-3 years of prior experience in a risk or compliance related domain  * You are detail-oriented and have a firm understanding of risk mitigation and Internal Controls related to CDD, EDD and AML/ CFT  * You are comfortable navigating an operational work environment involving stakeholder management and taking ownership of merchant onboarding till completion * You have a strong interest in operational processes and are a strong collaborator who is proactive, structured, and able to independently manage multiple work streams; you will also actively seek the answers of what you don’t know * You have good communication and relationship-building skills, and can work cross-functionally across operations, commercial, product and compliance teams, including across global teams * Knowledge of the Payments environment is a plus but not strictly required Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.