Your Role
As our new Back Office Coordinator, you will play an important role in providing a high level of customer support, both directly
to our customers and by supporting your colleagues in Account Management.
You will be responsible for a combination of customer enquiries, order management, claims handling, reporting, and day-to-day
operational tasks.
You will report directly to the Head of Account Management.
Key Responsibilities
Manage customer orders and claims
Respond to customer enquiries by email and telephone
Prepare reports, analyses, and customer-relevant statistics
Support colleagues in Account Management with daily operational activities
Handle recurring administrative and operational tasks
Manage ad hoc assignments as required
What We’re Looking For
Can work independently while contributing actively to the wider team
Are comfortable handling both recurring tasks and varied ad hoc assignments
Take a structured and analytical approach to tasks and reporting
Are persistent and follow up on your responsibilities
Have a collaborative and service-minded approach
Are proficient in English
May have additional language skills, which would be considered an advantage