Staff, Program Manager(CoupangEats Engineering)

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Responsibilities * Drive Coupang Pay's technical programs in platform, product and security engineering * End-to-end responsibility: from diagnostic and strategy development to execution and accountability for quarterly and annual goals * Develop new tools and process to support the strategic direction of the Fintech organization * Prioritize programs and activities in accordance with the mission and goals of the organization * Work with internal stakeholders (tech, finance, legal, marketing teams) to drive scalable solutions *  Identify system and process improvements to increase efficiency and scalability * Define tech metrics and able to help team enhance engineering excellence * Use data to inform system needs and prioritize system requirements   Basic Qualifications * Practical understanding of technical architectures (APIs, Cloud, Web Services) within the Payment, Fintech, or Financial Services domains * Proven experience leading complex, cross-functional programs end-to-end * Experience collaborating effectively with non-engineering departments such as Business, Operations, Legal, Privacy, Security, and Compliance - with the ability to bi-directionally translate between technical realities and business/regulatory requirements * Experience handling structured and unstructured data and translating it into actionable business insights * Proven ability to effectively lead various meetings and workstreams * Experience managing multiple competing priorities and meeting deadlines in a fast-paced environment * Bachelor's degree or higher (Engineering or related field) * Minimum 8 years of experience in program management   Preferred Qualifications * Transitioned from a software engineering background to a Technical Program Management (TPM) role * Working proficiency in English     전형 절차 및 안내 사항  * 전형 절차  * 서류전형 - 전화면접 - 대면(화상)면접 – 최종 합격 * 전형절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. * 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내 드립니다.  * 참고 사항  * 본 공고는 모집 완료 시 조기 마감될 수 있습니다. * 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. * 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. * 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다. * 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.  개인정보 처리방침    * 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. https://www.coupang.jobs/kr/privacy-policy    서류 반환 정책    1. 본 고지는 『채용절차의공정화에관한법률』 제11조제6항에 따른 것 입니다.  2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 당사 이메일(recruitingops@coupangpay.com)로 제출하면, 제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.   4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. 5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Who We Are? Coupang is reimagining the shopping experience for millions of customers by making commerce faster, simpler, and more reliable. Our marketplace business plays a critical role in expanding selection, improving customer choice, and enabling sellers of all sizes to grow through Coupang’s platform. We are looking for a Senior Staff Technical Program Manager to lead high-impact programs across Coupang’s Marketplace Selling Partner APIs. This role will work closely with large sellers, ERP integrators, product managers, engineering teams, operations, and business stakeholders to scale marketplace selection while improving catalog quality and completeness.   ROLE OVERVIEW As a Senior Staff TPM, you will drive strategic programs that help large sellers and ERP integration partners connect to Coupang more effectively through APIs. Your primary focus will be increasing marketplace selection and improving the quality of product catalog data, including reducing missing or incomplete catalog attributes. You will own complex, cross-functional initiatives from strategy through execution, translating business goals into technical programs and ensuring that sellers, integrators, and internal teams have the capabilities, documentation, tooling, and operational processes needed to succeed.   KEY RESPONSIBILITIES * Lead large-scale technical programs for Coupang Marketplace Selling Partner APIs, focused on seller onboarding, catalog integration, selection growth, and catalog quality improvement. * Partner directly with large sellers and ERP integrators to understand integration needs, remove technical blockers, and improve API adoption. * Drive programs that increase marketplace selection while ensuring products are listed with complete, accurate, and high-quality catalog attributes. * Work with product and engineering teams to define API requirements, prioritize roadmap items, and improve integration workflows for sellers and third-party integrators. * Identify gaps in catalog attribute coverage, data quality, validation rules, error handling, and API usability, then lead initiatives to close those gaps. * Establish metrics, mechanisms, and reporting to track selection growth, catalog completeness, integration success rates, API adoption, and seller experience. * Coordinate across engineering, product, marketplace business teams, operations, legal, compliance, and partner-facing teams to deliver scalable solutions. * Develop operating mechanisms for launch readiness, partner escalation management, API change management, and post-launch performance tracking. * Represent the needs of large sellers and ERP partners in technical roadmap discussions. * Communicate program strategy, risks, tradeoffs, and progress clearly to senior leadership.   BASIC QUALIFICATIONS * Significant experience in technical program management, product management, engineering management, or a related technical leadership role. * Experience leading complex, cross-functional programs involving APIs, platform products, enterprise integrations, or developer-facing systems. * Strong understanding of marketplace, e-commerce, catalog, seller platform, or retail technology domains. * Experience working with external partners, enterprise customers, system integrators, ERP providers, or large-scale API consumers. * Demonstrated ability to translate business objectives into technical requirements and execution plans. * Strong program management skills, including roadmap planning, dependency management, risk mitigation, stakeholder alignment, and executive communication. * Ability to operate effectively in ambiguous environments and drive clarity across technical and business teams. * Good written and verbal communication skills in English. * Fluent Korean Speaking/Reading/Writing skills * Ability to work from Seoul, South Korea.   PREFERRED QUALIFICATIONS * Experience with marketplace seller APIs, catalog ingestion, product listing workflows, item data quality, taxonomy, or attribute completeness. * Experience working with ERP systems, system integrators, middleware platforms, or large seller integrations. * Familiarity with API design principles, developer experience, integration testing, error handling, and API documentation. * Experience defining and driving metrics related to selection growth, catalog quality, API adoption, and partner success. * Korean language proficiency or experience working with Korean sellers, partners, or local market teams. * Experience operating at Senior Staff, Principal, or equivalent level in a large-scale technology organization.   WHAT SUCCESS LOOKS LIKE In this role, success means that more large sellers and ERP partners can integrate with Coupang efficiently, onboard more selection at scale, and provide complete, high-quality catalog data. You will help reduce friction in the seller integration journey, improve marketplace catalog completeness, and build the mechanisms needed for long-term API platform growth.   IDEAL CANDIDATE The ideal candidate is a senior technical leader who can move comfortably between business strategy, partner engagement, and deep technical execution. You understand how APIs enable platform scale, how catalog quality affects customer experience, and how to align many teams around measurable marketplace outcomes. You are comfortable influencing senior stakeholders, diving into technical details, and working directly with external partners to solve hard problems.   Recruitment Process and Others Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. * https://www.coupang.jobs/en/privacy-policy/ Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.