
Coupang · Seoul
회사 소개 쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전...
쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로
쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다.
쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을
갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일
쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술
(high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요.
PPEA(Post Purchase Experience Analytics) 분석팀의 Senior Data Analyst는 쿠팡고객의 구매 후 경험 전반—고객 문의(CS), 반품(C-Returns), CRMS, MyCoupang
Front Log를 데이터로 이해하고 개선하는 역할을 담당합니다.
구체적으로 스테이크홀더가 필요한 시점에 정확한 데이터를 사용할 수 있도록 데이터 인프라(파이프라인, 마트 테이블, 대시보드)를 구축합니다. 검증, 백필, 거버넌스 프로세스를 통해 KR/TW 양 시장의 데이터 정확성과 정합성을 확보
합니다. 표면적인 수치를 넘어 근본 원인을 파악하고 실행 가능한 개선 기회를 도출하는 심층 분석을 수행합니다.
SQL, 데이터 ETL 개발, 데이터 무결성을 활용하여 확장 가능한 데이터 파이프라인 구축부터 리더십을 위한 실행 가능한 인사이트 도출까지, 모든 단계의 분석을 수행합니다. Engineering 및 Product 팀과 긴밀히 협업하여
비즈니스 목표를 달성하고, 기존 데이터의 부족한 부분을 식별하여 새로운 데이터 수집포인트를 도입하거나, 기존에는 불가능했던 새로운 분석 방법을 개발합니다.
2. 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의
요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위2항 본문에 따라 채용 서류 반환 청구를 하는 구직자는 채용 서류 반환 청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제 3 호 서식]를 작성하여 이메일 (recruitingops@coupang.com) 로 제출하면,
제출이 확인된 날로부터 14 일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
4. 당사는 위2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180 일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라
5. 단, 위 1항 내지 4항의 내용은 대한민국의 노동 관계 법령이 적용되는 경우에만 적용됩니다. 그 이외의 경우에는 적용되지 않습니다.
쿠팡은 고객 감동 실현을 위해 존재합니다. 고객들이 "쿠팡 없이 그동안 어떻게 살았을까?" 라고 말할 때, 비로소 우리의 미션을 실현하고 있음을 알 수 있습니다. 고객들의 쇼핑과 식사, 생활 전반을 편하게 만들겠다는 유일한 집념으로 쿠팡은 수억 달러 규모의 이커머스 산업 전반의 혁신을 이끌고 있습니다. 쿠팡은 가장 빠르게 성장하는 이커머스 기업 중 하나로, 국내 커머스 업계에서의 독보적인 입지와, 고객 신뢰를 구축했습니다. 쿠팡은 스타트업 문화를 기반으로 한 글로벌 대형 상장사라고 자부합니다. 이것이 창립 당시의 기민함을 유지하며, 신규 서비스를 끊임없이 출시하며 비즈니스를 확장해 나가는 우리의 성장 동력입니다. 쿠팡의 모든 임직원에게는 기업가 정신을 갖추고 새로운 혁신과 이니셔티브를 추진할 수 있는 기회가 주어집니다. 주저 없이 일에 뛰어들어 성과를 이루고자 하는 과감성이, 바로 쿠팡이 일하는 방식의 본질입니다. 쿠팡에서는 여러분 자신, 동료, 팀 그리고 회사 전체가 매일 성장하는 모습을 목격할 것입니다. 쿠팡의 모든 직원은 커머스의 미래를 만들겠다는 쿠팡의 미션에 진심입니다. 우리는 고객의 문제를 해결해 나가고, 전통적인 관념과 통념에 맞서며 실현 가능한 한계를 뛰어넘고 있습니다. 고가용성 (always-on) 과 최첨단의 앞선 기술 (high-tech), 초연결사회 (hyper-connected world) 에서의 놀라운 업무 경험을 원하신다면, 지금 바로 쿠팡에 합류하세요. 조직 소개 (About the Team) Coupang Ads 플랫폼은 매달 수천만 명의 고객과 수십만 명의 판매자/광고주를 정밀하게 연결하는 테크 조직입니다. Ads Growth 팀은 최첨단 머신러닝, 생성형 AI(Generative AI), 그리고 에이전틱 AI(Agentic AI) 기술을 활용하여 쿠팡의 광고 비즈니스 성장을 견인하고 광고주의 투자 수익률(ROI)을 극대화하는 혁신적인 솔루션을 구축합니다. 우리는 대규모 실시간 옥션(Auction) 시스템 최적화, 정밀한 타겟팅, 그리고 광고 캠페인 생성부터 노출/최적화까지의 전 과정을 자율적으로 수행하는 차세대 AI 시스템을 개발하고 있습니다. 역할 개요 (Role Overview) Senior Staff Machine Learning Engineer는 Ads Growth 팀의 핵심 기술 리더(IC)로서, 쿠팡 광고 플랫폼의 차세대 아키텍처를 설계하고 중장기 기술적 방향성을 정의합니다. 단순히 모델을 학습시키는 것을 넘어, Multi-Agent 시스템, 자율적 추론 파이프라인, 보상 기반 강화학습(RL) 등 최신 기술을 대규모 프로덕션 환경에 이식하여 비즈니스 임팩트를 만들어냅니다. 특히 글로벌 협업 환경에서 한국어와 영어 양국어로 명확하게 소통하며 크로스 기능(Cross-functional) 조직을 리드하고, 복잡한 트레이드오프 관계를 조율하는 선구자적인 역할을 수행합니다. 주요 업무 (Responsibilities) * 차세대 에이전틱 시스템 설계: LangGraph, ReAct 등을 활용하여 멀티 에이전트 오케스트레이션, 도구 사용(Tool-usage), 장단기 메모리 및 자율 추론 파이프라인을 갖춘 대규모 Agentic AI 시스템 구축 * 광고 최적화 및 모델링: 포스트 트레이닝 강화학습(RLHF, RLAIF, Reward Modeling)을 도입하여 광고주 성과 및 사용자 경험을 극대화하는 보상 기반 최적화 모델 개발 * LLM 고도화 및 인프라 구축: 대규모 언어 모델(LLM)의 파인튜닝, 지식 증류(Distillation), 대규모 분산 서빙 및 실시간 추론(Inference) 효율화 아키텍처 리드 * 데이터 기반의 혁신: 복잡하고 거대한 광고 데이터셋을 탐색하여 숨겨진 패턴을 식별하고, 이를 계량화된 광고 퍼포먼스(CTR, CVR, tROAS 달성률 등) 개선으로 연결 * 글로벌 기술 리더십 및 얼라인먼트: Ads Growth의 중장기 기술 로드맵을 설정하고, 국/영문 테크니컬 디자인 문서(Design Docs) 작성을 통해 글로벌 유관 부서(Product, Infrastructure 등)와 복잡한 트레이드오프 조율 및 싱크 얼라인 * 엔지니어링 엑설런스: 철저한 코드 리뷰, 테스트 자동화, CI/CD, 시스템 디자인 가이드를 통해 최고 수준의 소프트웨어 엔지니어링 프랙티스 전파 (Claude Code 등 AI 코딩 에이전트를 적극 활용하여 개발 워크플로우 가속화) 자격 요건 (Basic Qualifications) * 컴퓨터공학, 엔지니어링, 수학, 통계학 또는 관련 분야의 학사 학위 이상 * 탁월한 커뮤니케이션 스킬 보유자 (글로벌 팀 및 다국적 이해관계자와의 원활한 업무 조율 체계 필수) * 대규모 프로덕션 머신러닝(ML) 시스템을 설계, 배포 및 운영한 10년 이상의 전문 경력 * Agentic AI 시스템 구축 경험: 멀티 에이전트 오케스트레이션, 플래닝, 자율 추론 파이프라인 설계 및 구현 경험 (예: ReAct 프레임워크, LangGraph 등 활용) * 고도화된 소프트웨어 엔지니어링 역량 및 프로그래밍 스킬 (Python 숙련자, Test-driven 개발, CI/CD 및 확장 가능한 시스템 디자인 역량) * 기술 리더십 역량: 주도적으로 기술 방향성과 로드맵을 설정하고, 엔지니어들을 멘토링하며, 전사적/교차 부서 간 얼라인먼트를 이끌어낸 경험 우대 사항 (Preferred Qualifications) * 컴퓨터공학, 엔지니어링, 수학, 통계학 또는 관련 분야의 석사 또는 박사 학위(Ph.D.) * 대규모 디지털 광고 시스템(Advertising Systems)에 대한 깊은 이해 및 개발 경험 * 보상 기반 최적화(Reward-based optimization)를 위한 포스트 트레이닝 강화학습(RLHF, RLAIF 또는 도메인 특화 리워드 모델링) 경험 * LLM 파인튜닝, 증류(Distillation), 대규모 serving/inference 인프라 최적화 경험 * End-to-End 모델 트레이닝 및 서빙 파이프라인(Feature Store, 온/오프라인 평가, A/B 테스트 프레임워크) 구축 경험 * 복잡한 대용량 데이터셋에서 인사이트를 도출하고, 이를 측정 가능한 광고 성과 지표로 전환한 성공 트랙 레코드 * Claude Code 등 최신 코딩 에이전트/AI 툴을 활용하여 AI 개발 워크플로우를 극대화해 본 경험 * 탁월한 서면 커뮤니케이션 능력 (복잡한 기술적 트레이드오프를 명확한 디자인 문서로 시각화 및 문서화하여 다국적 이해관계자를 설득할 수 있는 역량) 전형 절차 및 안내사항 전형 절차 * 서류전형 > 1차 면접 > 2차 면접 * 모든 면접은 비대면 화상면접으로 진행됩니다. * 전형 절차는 직무별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. 참고 사항 * 본 공고는 모집 완료 시 조기 마감될 수 있습니다. * 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다. * 취업 보호 대상자(보훈대상자, 장애인 등)는 관련 법률에 따라 채용우대를 받을 수 있습니다. * 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반 사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다. 개인정보 처리방침 * 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. * https://www.coupang.jobs/kr/privacy-policy 서류 반환 정책 * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다. * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. * 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다. * 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일 간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다. * 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다. Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. About the Team The Coupang Ads Platform is a core technology organization that precisely connects tens of millions of customers with hundreds of thousands of merchants and advertisers every month. The Ads Growth team leverages cutting-edge Machine Learning, Generative AI, and Agentic AI technologies to drive Coupang's advertising business growth and maximize advertiser ROI. We are building the next generation of AI systems that autonomously manage the entire advertising lifecycle—from campaign creation and targeting to real-time auction optimization and budget delivery. Role Overview As a Senior Staff Machine Learning Engineer and a high-level technical Individual Contributor (IC), you will define the technical direction and architect the next-generation foundation for Coupang's advertising platform. Going beyond traditional model training, you will build and scale complex multi-agent systems, autonomous reasoning pipelines, and reward-based reinforcement learning systems in a massive production environment. Operating in a highly global environment, you will bridge technical and cross-functional teams by communicating fluently in both Korean and English, aligning stakeholders across complex engineering tradeoffs. Responsibilities * Architect Next-Gen Agentic Systems: Design and deploy large-scale Agentic AI systems featuring multi-agent orchestration, tool-usage, planning, memory, and autonomous reasoning pipelines utilizing frameworks such as ReAct and LangGraph. * Optimize Ad Delivery & Modeling: Implement post-training reinforcement learning (RLHF, RLAIF, or domain-specific reward modeling) to build reward-based optimization pipelines that maximize advertiser performance and shopper experience. * Scale LLM Capabilities: Lead the technical implementation of LLM fine-tuning, distillation, and high-throughput, low-latency serving/inference infrastructure at scale. * Drive Data-Driven Innovation: Explore massive, complex advertising datasets to discover non-obvious patterns, translating these insights into measurable advertising performance indicators (e.g., CTR, CVR, and tROAS attainment). * Global Technical Leadership & Alignment: Establish long-term technical roadmaps for Ads Growth. Author comprehensive technical design documents in English and Korean to align cross-functional, multinational stakeholders on complex architectural tradeoffs. * Promote Engineering Excellence: Champion rigorous software engineering practices, including comprehensive testing, automated CI/CD, and robust system design. Proactively accelerate AI development workflows using advanced coding agents (e.g., Claude Code). Basic Qualifications * Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or a related technical field. * Strong communication skills (Essential for seamless collaboration with global teams and multinational stakeholders). * 10+ years of professional experience in applied machine learning, with a proven track record of shipping and scaling production ML systems. * Experience with Agentic AI Systems: Hands-on experience designing and building multi-agent orchestration, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph). * Strong Software Engineering Practices: Proficiency in Python combined with production-grade engineering disciplines (automated testing, rigorous code reviews, CI/CD, and scalable system design). * Proven Technical Leadership: Demonstrated ability to set technical directions, drive long-term roadmaps, mentor engineers, and establish alignment across cross-functional organizations. Preferred Qualifications * Master’s or Ph.D. in Computer Science, Engineering, Mathematics, or a related technical field. * Deep domain expertise in large-scale Digital Advertising Systems. * Experience with post-training reinforcement learning for reward-based optimization (RLHF, RLAIF, or domain-specific reward modeling). * Experience with LLM fine-tuning, distillation, and efficient serving/inference infrastructure optimization at scale. * Hands-on experience building and managing end-to-end model training and serving pipelines (Feature Stores, online/offline evaluation, and A/B testing frameworks). * A proven track record of diving into massive datasets, uncovering non-obvious patterns, and converting findings into quantifiable advertising performance metrics. * Experience accelerating AI development workflows using advanced coding agents (e.g., Claude Code). * Exceptional written communication skills, with the ability to write clean technical design docs that clearly articulate complex architectural tradeoffs to multinational stakeholders. Recruitment Process and Others Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. * https://www.coupang.jobs/en/privacy-policy/ Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
SEATGEEK BELIEVES LIVE EVENTS ARE POWERFUL EXPERIENCES THAT UNITE HUMANS. WITH OUR TECHNOLOGICAL SAVVY AND FAN-FIRST ATTITUDE WE’RE SIMPLIFYING AND MODERNIZING THE TICKETING INDUSTRY. By catering to both fans and rightsholders, we're powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing. We are looking for Product Managers with varying levels of experience to join SeatGeek’s R&D team. This role will own SeatGeek's Catalog — the foundational data layer that defines what exists on our platform. Every event a fan can shop, every seat they can buy, every venue map they navigate, and every attribute that makes a ticket more than a dot on a map starts here. Catalog is the ground truth that everything else — shopping, fulfillment, and eventually attending the event — is built on top of. This is a high-leverage, deeply cross-functional role. When the catalog is accurate, complete, and fresh, fans trust what they see and every downstream experience just works. When it isn't, the cracks show up everywhere. Your mission is to make SeatGeek's understanding of the live event world the most accurate, comprehensive, and richly detailed in the industry — from getting brand-new onsales live the moment they're announced, to modeling complex venues seat-by-seat, to capturing the features and attributes that help fans find exactly the right spot. SeatGeek is where passionate fans and ambitious builders come together to reshape live entertainment, and if you're excited to build the data foundation that powers it all, we'd love to hear from you. WHAT YOU'LL DO * Own the vision and strategy for SeatGeek's Catalog and define how we build the most accurate, complete, and fresh representation of the live event world in the industry * Raise the bar on catalog coverage and freshness: get new events and onsales live faster, close inventory and matching gaps, and reduce the errors and staleness that erode fan trust and downstream conversion * Blend user, data, and domain knowledge to identify where better catalog data can redefine the fan experience (think seat features, views, maps, and enriched event content) and where it unblocks partner and operations workflows * Partner closely with operations and marketplace teams to design tooling and processes that let SeatGeek ingest and maintain catalog data at scale * Partner with analytics to define the metrics that matter for catalog health — coverage, freshness, accuracy, match rate — and build the dashboards and monitoring to hold the platform accountable to them * Advocate for and act as an ambassador to the rest of the company for Catalog, evangelizing work and celebrating wins; collaborate with PMs across the entire shopping funnel and post-purchase experience on dependencies and shared opportunities * Stay ahead of where AI, machine learning, and emerging technology can automate ingestion, improve matching, and enrich our representation of the live event experience * Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices WHAT YOU HAVE * 5+ years of relevant product management experience with a strong track record shipping impactful products at scale, ideally in marketplace, platform, or data-intensive contexts * Experience owning foundational data, catalog, or platform products where accuracy, completeness, and freshness are core to the value you deliver — and where downstream teams depend on what you build * Comfort operating in complex, ambiguous problem spaces: you can take a messy real-world domain and design systems and processes that make it structured, scalable, and trustworthy * A strong fluency with data: you're equally at home defining quality metrics, diving into analytics, and partnering with analysts to get the insights you need to make decisions from evidence rather than assumption * Experience partnering with operations teams and designing internal tooling or workflows — you understand that great catalog data is as much about process and people as it is about product * Strong customer empathy and a tasteful product eye, even when the "customer" is often an internal operator or a downstream team * Excellent communication and storytelling skills, with proficiency in modern prototyping tools like Claude, Figma Make, Loveable, or similar to communicate ideas effectively to cross-functional partners * Proven ability to lead cross-functional teams toward ambitious goals with urgency and clarity * A demonstrated curiosity in new technologies and how they can solve user problems in new ways * Ideally, experience with products that leverage machine learning or AI to automate data ingestion, entity matching, or content enrichment at scale * Ideally, experience with marketplace or ticketing products, or other domains where a high-quality catalog or knowledge graph is a core competitive advantage * This role requires candidates to be based on the East Coast, with preference given to those in the New York City area OUR STACK You absolutely do not need experience with all of these, but we thought you might be curious. Tools can be learned, so we care much more about your general engineering skill than knowledge of a particular language. * Languages: Python, Go, C#+.NET Core, Swift, Next.js, TypeScript * Client Platforms: iOS, Android, Web (Desktop/Mobile) * Technologies: OAuth2.0 & Identity Management, Payment Tokenization * Event-driven Technologies: RabbitMQ, Kafka * Datastores: Postgres, Redis, Memcache, Elasticsearch * Cloud: AWS * Version control: Git (Gitlab) PERKS * Equity stake * Discretionary annual bonus * Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely * A WFH stipend to support your home office setup * Unlimited PTO * Eligible for the SG discretionary annual bonus based on individual and company performance * Up to 16 weeks of fully-paid family leave * 401(k) matching * Student loan matching program * Health, vision, dental, and life insurance * Up to $25k towards family building, reproductive health services and Gender-affirming care * $500 per year for wellness expenses * Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical * $360 per quarter to spend on tickets to live events * Annual subscription to Spotify, Apple Music, or Amazon music ---------------------------------------------------------------------------------------------------------------------------------- The salary range for this role is $116,000 - $220,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here. #LI-REMOTE
SEATGEEK BELIEVES LIVE EVENTS ARE POWERFUL EXPERIENCES THAT UNITE HUMANS. WITH OUR TECHNOLOGICAL SAVVY AND FAN-FIRST ATTITUDE WE’RE SIMPLIFYING AND MODERNIZING THE TICKETING INDUSTRY. By catering to both fans and rightsholders, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing. We are looking for Product Managers with varying levels of experience to join SeatGeek’s R&D team. This role will own the native mobile experience, the iOS and Android apps, which are key to millions of fans discovering, shopping for, and attending live events. This is a high-impact, high-visibility role at the intersection of consumer product, platform technology, and fan engagement. Beyond getting fans to their first great experience, your most important mission is bringing them back. You’ll help define how we build habits, deepen loyalty, and make SeatGeek the first app fans reach for when a new tour drops, a playoff run begins, or a spontaneous night out calls. From home screen real estate to personalized push moments to post-event features that extend the thrill, you’ll help architect the full loop that turns one-time buyers into lifelong fans. You’ll own a surface that lives in fans’ pockets, competes for their attention alongside every other app, and has to earn its place every single day. WHAT YOU'LL DO * Own the vision and strategy for SeatGeek’s native iOS and Android apps — from first open to post-event — creating a cohesive experience that earns a permanent place on fans’ home screens * Build and execute a roadmap that drives repeat engagement: push notification strategy, personalized content surfaces, re-engagement flows, loyalty mechanics, and native platform capabilities like Live Activities, widgets, and app clips * Alongside engineering, design, and data science counterparts, drive execution across a mix of fast iterative tests and larger differentiated bets that grow MAU, session frequency, and retention * Use behavioral data, user research, and mobile platform insights to identify engagement gaps and design experiences that create habitual, high-frequency use * Partner with marketing and CRM to align in-app experiences with owned-channel campaigns, ensuring push, email, and in-app touchpoints work as a cohesive system rather than isolated efforts * Partner with marketing and ux to own SeatGeek's presence in the App Store and Google Play — store listing optimization, ASO keyword strategy, screenshot and preview creative, and ratings and review management — treating discoverability as a core growth lever alongside paid and owned channels * Partner with analytics and engineering on release cadence and app health: track crash-free session rates and performance regressions, coordinate go/no-go decisions, and exercise feature flag and rollback discipline when a release needs to pause * Stay ahead of the mobile platform curve — iOS and Android capabilities, HIG and Material Design guidelines, and how AI and on-device intelligence can create more personal, timely fan experiences * Build and maintain strong relationships with internal stakeholders in marketing, partnerships, and operations — advocating for native experiences that compound engagement over time * Evangelize the native mobile fan experience across the company: share learnings, celebrate wins, and connect native mobile strategy to broader business outcomes * Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices WHAT YOU HAVE * 5+ years of product management experience with a strong track record shipping native mobile products (iOS and/or Android) at scale * Deep expertise in engagement and retention — you’ve built habit-forming loops, push notification programs, personalization systems, or lifecycle features that measurably improved retention and frequency metrics * Fluency in iOS and Android platform capabilities and guidelines — you understand HIG and Material Design well enough to hold your own with designers, know the constraints and opportunities from push to widgets to on-device ML, and have a strong point of view on how platform conventions should shape the SeatGeek experience * Hands-on experience with product analytics and attribution tooling (Amplitude, Firebase, Mixpanel, AppsFlyer, or similar) — you build your own dashboards and don’t wait for a data team to answer basic retention or funnel questions * Comfort with the operational realities of mobile shipping — release management, feature flags, crash monitoring, and the judgment to call a rollback when it’s needed * Strong customer empathy and a tasteful eye for great design and UX — you can tell the difference between a feature that delights and one that just ships * A strong fluency with data: comfortable defining success metrics, diving into analytics, partnering with analysts to build cohort analyses, and making decisions from evidence rather than assumption * Experience in both iterative, experiment-driven approaches and zero-to-one initiatives that have resulted in measurable business and customer impact * Excellent communication and storytelling skills, with proficiency in modern prototyping tools like Claude, Figma Make, Loveable or similar to communicate ideas effectively to cross-functional partners * Proven ability to lead cross-functional teams toward ambitious goals with urgency and clarity * Ideally, experience with marketplace or ticketing products, or consumer apps in entertainment, sports, or travel where emotional purchase decisions and infrequent usage are core challenges to solve * Ideally, experience with products that leverage machine learning or AI-powered personalization to surface the right content or recommendation at the right moment * 5+ years as an engineer in a role that focused on writing code * A foundation of technical excellence that your team can look up to * Knowledge of the technology industry to help your team make good tooling and framework decisions, setting them up for success * You understand how to lead by setting context and facilitating collaboration between cross-functional partners in product, design, engineering, and leadership * Product-minded engineering experience, especially products that span native mobile, web, and backend systems. * Experience working in both consumer and enterprise products, as this role uniquely owns fan experiences and rightsholder experiences. * Experience in the sports technology industry is preferred, but not a requirement. * This role requires candidates to be based on the East Coast, with preference given to those in the New York City area. OUR STACK You absolutely do not need experience with all of these, but we thought you might be curious. Tools can be learned, so we care much more about your general engineering skill than knowledge of a particular language. * Client Platforms: iOS, Android * Languages: Python, Swift, Kotlin * Version control: Git (Gitlab) * Feature Flag/Experimentation: Eppo * Product Analytics/Reporting: Mixpanel, Looker, Hex * App Distro for Testing: Firebase, TestFlight * Design: Figma * Other Product Management Tools: Claude, ChatGPT, Productboard, JIRA PERKS * Equity stake * Discretionary annual bonus * Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely * A WFH stipend to support your home office setup * Unlimited PTO * Eligible for the SG discretionary annual bonus based on individual and company performance * Up to 16 weeks of fully-paid family leave * 401(k) matching * Student loan matching program * Health, vision, dental, and life insurance * Up to $25k towards family building, reproductive health services and Gender-affirming care * $500 per year for wellness expenses * Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical * $360 per quarter to spend on tickets to live events * Annual subscription to Spotify, Apple Music, or Amazon music ---------------------------------------------------------------------------------------------------------------------------------- The salary range for this role is $116,000 - $220,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here. #LI-REMOTE