Senior Director, Clinical Operations

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely. About This Role  We are seeking an experienced Senior Director to join us. In conjunction with the Executive Director, the Senior Director is responsible for the overall success of the site. They will provide clinical, quality, and operational oversight and leadership to all partial hospital and intensive outpatient programs, services, and staff at the facility. The Senior Director will be responsible for ensuring the site meets or exceeds the organization's standards for clinical quality, immediate access to care, a healthy culture embodying our core values, and budgetary expectations. The Senior Director will work collaboratively with other department leaders and/or their designees including, but not limited to, admissions, center of excellence, psychiatry, finance, strategy, nursing, clinical leadership, and human resources to achieve site and organizational goals. The Senior Director will report to the Executive Director.   What You’ll Do:    * Operational Oversight: Direct daily operations, including staff management, scheduling, budgeting, and resource allocation, ensuring the smooth functioning of the site. * Continuous Improvement: Create a culture of continuous improvement at the site and an environment of innovation. Manage for daily improvement through huddles and help foster a staff of problem solvers with the support of the Sr. Director of Operational Excellence. * Regulatory Compliance: Ensure compliance with state license requirements, HIPAA guidelines, Joint Commission standards, and other relevant standards to maintain confidentiality and safety for both patients and staff. * Quality Assurance: With support and assistance from the site’s clinic director and psychiatry leader(s), ensure partial hospital and intensive outpatient programs provide high standards of care evidenced, track patient outcomes and implement quality improvement initiatives * Financial Management: In conjunction with the Executive Director, manage the site’s budget, meet/exceed census expectations, manage/reduce expenses, identify opportunities to enhance revenue, and optimize resources. * Patient Experience: Ensure immediate access to partial hospital or intensive outpatient services to all appropriate patients. Foster a supportive environment for patients seeking treatment. * Outreach: Cultivate partnerships with community organizations, mental health professionals, hospitals/health care systems, and other key stakeholders in collaboration with Marketing. * Team Leadership: Interview, train, and supervise site staff. Conduct performance evaluations and provide ongoing feedback to support staff and manager/director development. * Collaboration: Establish positive relationships and collaborate with centralized departments (such as Clinical Operations, Center of Excellence, Intake, Human Resources, etc) ensuring service delivery meets internal standards, and Compass guidelines are implemented effectively. Partner effectively with onsite psychiatry and psychiatry leadership to ensure alignment and support of the aforementioned duties/responsibilities. * Key Initiatives: Spearhead the implementation and execution of organizational/system wide initiatives at the site (e.g. treatment adherence, optimal dose, etc).  Participate in weekly Senior Leadership meeting.  Who You Are:    * Master’s degree in Healthcare Administration, Business Administration, or a related field * Preferred: Licensed Doctorate Level Psychologist, Masters Level Clinician with clinical license, or a postgraduate degree in a healthcare field   * 5+ years behavioral health/substance use experience * 3+ years proven management/leadership experience in behavioral health/substance use settings * Preferred: partial hospital and/or intensive outpatient setting * Preferred: previous admissions experience * Preferred: new program development experience * Excellent leadership, organizational, and communication skills * Continuous improvement/problem solving/lean transformation * Team building, change management, staff development * Knowledge of group dynamics utilizing Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), as well as other empirically supported treatments.  * Strong knowledge of healthcare regulations, compliance, and accreditation standards * Knowledge of commercial payor environment and utilization review * Preferred: established relationships with commercial payors (ie BCBS, UBH/Optum, etc) * Ability to juggle multiple demands simultaneously in a fast paced and changing environment   We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!  Who We Are  Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.   A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.  Benefits & Perks  We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.  For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.   What’s Next?  Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!

Description Director of Home -Based Services The Center for Elders’ Independence (CEI) is a PACE (Program of All-Inclusive Care for the Elderly) organization that uses an interdisciplinary team (IDT) approach to deliver high-quality, integrated, and participant-centered care. CEI is committed to promoting autonomy, quality of life, and the ability for older adults to remain safely in their communities. The Position : Reporting to the Senior Director of Support Programs, the Director of Home-Based Services provides strategic, clinical, and operational leadership across home care (non-skilled services) , home health (skilled nursing ) , and hospice . This role is responsible for ensuring high-quality, efficient, and compliant delivery of in-home services within the PACE model. The Director leads interdisciplinary collaboration, optimizes utilization and outcomes, strengthens vendor and internal service delivery models, and drives continuous improvement in participant experience, clinical quality, and cost effectiveness. The annual pay range for the Director of Home Based Services position at Center for Elders’ Independence is $ 128,530 to $ 205,658 per Year . Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices. Duties and Responsibilities Provides overall leadership and direction for Home Care , Home Health Nursing , and Hospice f unctions. Serves as a key leader within the IDT model, ensuring seamless integration of in-home services with center-based and external care. Leads cross-functional initiatives that improve operational efficiency, scalability, and quality of care. Ensures all services align with individualized participant care plans developed by the IDT. Partners with IDT members, participants, and caregivers to resolve complex care issues and optimize care plans. Ensures compliance with all applicable regulatory requirements (CMS, DHCS, California Board of Registered Nursing, and PACE standards). Leads quality improvement initiatives focused on clinical outcomes, participant satisfaction, and service reliability and timeliness. Monitors and reports key performance indicators, including home health utilization, service delivery timeliness, and participant outcomes. Oversees audit readiness, documentation standards, and corrective action planning. Manages utilization of home care , home health , and hospice services to ensure appropriate, cost-effective care delivery. Oversees departmental budgets, staffing models, and resource allocation. Drives strategies to reduce unnecessary utilization while maintaining quality outcomes. Monitors and manages contracted vendor performance, ensuring adherence to service, quality, and financial expectations. Directly oversees supervisors, coordinators, and clinical staff across home care and home healt h, as well as oversee s the hospice program. Builds a high-performing team through hiring, onboarding, coaching, and performance management. Ensures staff competency, training, and adherence to clinical and operational standards. Aligns home-based services with organizational goals and participant care needs. Oversees resolution of complaints, grievances, and service concerns related to home care , home health , and hospice . Ensures timely follow-up, root cause analysis, and implementation of sustainable improvements. Develops and maintains policies, procedures, and protocols for all service areas. Participates in organizational committees, QI programs, and leadership meetings. Maintains confidentiality and compliance with all CEI policies and regulatory requirements. Performs other duties as assigned. Qualifications and Licensure Education & Experience Bachelor of Science in Nursing (BSN) required . Master’s degree in N ursing , Public Health, Healthcare Administration, or related field preferred . Minimum of five (5) years of nursing experience across home health, acute, or community-based care . Minimum of five (5) years of progressive leadership experience in clinical operations, home car e, or home health . Experience working with frail or elderly populations required; PACE experience strongly preferred . Licensure & Certification Active Registered Nurse (RN) license in California, in good standing . Current CPR/BLS certification required . Valid California driver’s license, insurance, and reliable transportation . Skills & Competencies Strong clinical, operational, and financial management expertise Deep understanding of care coordination, transitions of care, and population health management Demonstrated ability to lead interdisciplinary teams in complex healthcare environments Experience with regulatory compliance and quality improvement programs Proficiency in EMR/EHR systems, data analytics, and Microsoft Office tools Excellent communication, leadership, and problem-solving skills Ability to manage multiple priorities in a fast-paced environment Physical, Functional, and Environmental Requirements The physical and mental demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Requirements Ability to sit for extended periods—up to 6–8 hours per day—at a computer workstation in a typical office environment. Occasional walking, standing, and light physical activity while attending meetings or conducting site visits at CEI centers or participant homes. Occasional lifting, carrying, or handling of materials or equipment weighing up to 20–30 pounds (e.g., laptops, binders, or small office equipment). Manual dexterity and fine motor skills required for computer use, phone operation, and other standard office tasks. Visual and auditory acuity sufficient to use a computer, participate in virtual and in-person meetings, and communicate clearly. Ability to travel between CEI locations and community sites as needed. Functional Requirements Ability to prioritize and manage multiple complex tasks and projects simultaneously. Sound clinical judgment and decision-making skills in high-pressure situations. Strong attention to detail and accuracy in assessment, documentation, and follow-up. Ability to problem-solve and implement effective solutions using critical thinking and evidence-based practices. Capacity to supervise and evaluate staff, interpret policy and regulation, and participate in strategic planning. Environmental Requirements Work is performed in various settings including CEI offices, centers, and community environments. May be exposed to noise, odors, varying temperatures, and potentially hazardous conditions or equipment when visiting participant residences. Occasional exposure to infectious materials or environments requiring adherence to universal precautions and PPE protocols. Must be able to adapt to changing priorities and needs of a dynamic healthcare environment. The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required.  CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program.  All employees are expected to perform their duties within their ability as required by the job and/or as requested by management. Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.