Lead, Community Support

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We are looking for a fullstack Staff Software Engineer to join the Toast IQ team to transform how Toast helps its customers run their restaurants. Toast IQ has landed with our users with much excitement and an appetite for us to deliver more capabilities across the entire Toast ecosystem.  We believe that if we do our job right, restaurants using Toast IQ will spend less hours on operations, make better margins, generate more revenue, and have a better guest and employee experience, compared to other restaurants outside and within the Toast ecosystem. This role includes responsibility for the experience delivered to our end users, the services backing that experience, and the integrations to other Toast products. A day in the life (Responsibilities) * Join a collaborative team of Design, Product, QA, and other engineering members in developing robust and scalable full-stack software applications. * Lead complex projects that improve functionality and reliability for our customers * Provide design feedback and participate in code reviews to ensure implementation meet requirements * Drive architectural discussions and influence the technical roadmap * Advocate for best coding practices to raise the bar for you, your team, and the company * Mentor and provide technical guidance to other team members * Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. What you'll need to thrive (Requirements) * 8+ years of full-stack experience in Java, Kotlin, or other object-oriented languages, and modern web frameworks such as React. * Proficient with modern web standards and technologies (e.g. REST, GraphQL) * Proficient with non-relational data stores (e.g. DynamoDB) * Experience with applied machine learning or large language models.  * Experience with distributed systems, enterprise messaging systems, and/or microservices * Experience delivering high-quality, reliable services to production * Excellent cross-team communication skills on complex technical topics * Passionate about technology and learning new things AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. This role is for a current vacancy. #LI-REMOTE The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. Pay Range $175,000—$227,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

THE ROLE For those who are curious by nature. Who are not satisfied with easy answers or ready-made solutions. Who keep asking, learning, and refining, even when things already work. atrain is a global leadership consultancy working with top Global 1000 organizations, companies that shape industries and continuously rethink how leadership and people development create impact. Our clients share a simple belief: their strongest advantage lies in people, how they are assessed, developed, trusted, and supported to take responsibility. They work with us on questions such as: How do we lead in complexity?  How do we develop leaders and organizations in ways that truly support performance and growth?  How do we assess potential and readiness with clarity and fairness?  How do we evolve without losing coherence or humanity? We believe meaningful progress does not come from tools or models alone.  It comes from judgment, trust, and courageous dialogue. Our work sits where people, leadership, and business reality meet. We co-create tailored solutions across leadership and people development, assessment, and organizational evolution, always grounded in client context, never generic. We are driven by trust, impact, and open communication, and by working with people who take responsibility for both thinking and outcomes. As an Executive Consultant, you act as a senior partner to clients operating at the highest levels of their organizations. Your role combines three dimensions that belong together. Deliver impact  You design and deliver leadership, assessment, and development work for complex organizational realities, translating ambiguity into clarity and action. Grow the business  You build long-term client relationships, recognize meaningful opportunities, and help shape engagements through insight and credibility, not pitching.  You take shared commercial accountability for the growth and success of your client portfolio, contributing directly to sustainable revenue and long-term partnerships. Develop people  You support and challenge colleagues, contribute to consulting quality, and help grow the maturity of teams and individuals. WHAT ARE WE LOOKING FOR We are looking for experienced Executive Consultants who are comfortable with responsibility, creating an impact,  and developing customers. You bring most of the following: * A strong academic background (Master’s or PhD) in Psychology, Business Administration, or related fields * Several years of experience in executive-level consulting, leadership development, assessment, or comparable advisory work * The ability to deliver complex client work and grow trusted relationships with C-level and Board stakeholders in highly demanding, successful organizations * Experience mentoring, guiding, or developing other consultants * Native-level proficiency in English is mandatory, and native-level German is desirable * Intellectual curiosity, commercial awareness, and an international mindset * Willingness to travel internationally when required WHAT WE OFFER * Meaningful work with complex leadership and organizational challenges * A high-trust environment with autonomy and accountability * The opportunity to shape client impact, business growth, and people development * Flat hierarchies, open dialogue, and thoughtful collaboration * Flexibility combined with responsibility and life-work balance