
Gitlab · Remote
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency,...
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity,
improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million
registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier,
with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is
where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our
values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with
industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world
develops software.
refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited
are not affiliated with, and do not endorse products or services of GitLab.
As the Director, Pipeline Excellence you'll help GitLab build a predictable, efficient, and scalable pipeline engine across our
go-to-market motions. You'll own pipeline strategy, the operating cadence, and performance improvement work so we can consistently
meet pipeline and revenue goals.
You'll partner with sales, marketing, sales development, customer success, finance, and analytics to align multi-quarter targets
and investments, codify global operating standards, and improve funnel conversion and velocity across inbound, outbound, partner,
and expansion.
In your first year, you'll strengthen the 13-week Revenue Operating Cadence for pipeline, establish clear pipeline definitions and
hygiene standards, and deliver reporting and insights that improve execution quality, forecast accuracy, and decision-making. It's
a unique opportunity to shape how GitLab plans, generates, and converts pipeline at scale in a remote, globally distributed
environment.
routes-to-market (inbound, outbound, partner, and expansion), including capacity planning and program mix decisions.
in partnership with sales, marketing, and finance.
including pipeline reviews, pipeline council, sales plays, and executive updates aligned to monthly and quarterly forecasting
milestones.
other week, ensuring alignment to annual operating plan targets and coverage needs.
qualification standards, handoffs, service level agreements (SLAs), routing logic, and stage definitions.
ensure consistent reporting and decision-making.
accuracy, and execution consistency across go-to-market teams.
at risk), and provide clear recommendations on where to invest to hit pipeline and revenue goals.
roles, with significant ownership of pipeline and funnel management in B2B SaaS.
development, customer success, finance, and analytics while operating effectively in ambiguity.
and analytics teams.
pipeline coverage, conversion, velocity, and quality translate to revenue outcomes.
go-to-market and finance leaders through concise narratives and decision support.
pipeline reviews, and hygiene checkpoints) with clear owners, inputs, outputs, and decisions.
stages, service level agreements (SLAs), and hygiene standards) across systems and teams.
processes, and priorities across the broader GitLab team.
and Looker or Tableau for BI) to build dashboards, metrics frameworks, and self-serve reporting for pipeline and funnel
performance.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to
reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through
interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members,
alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See
more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered
base salary.
United States Salary Range
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet
every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a
job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to
assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some
roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about
location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices
relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit,
regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender
expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including
family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently
separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis
protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s
EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during
the recruiting process.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Manager, CX Services Operations at GitLab, you will lead the operational teams that power our post-sales services motion. This is a people leadership role responsible for managing and developing a team of operations professionals across two domains: Professional Services (PS) Operations and Customer Success Management & Advocacy (CSMA) / Success Tiers Operations. As the business scales and organizational scope expands, this role requires a leader who can own processes around forecasting, resource management, and financial operations while building a team capable of sustaining them. Reporting to the Senior Director of Revenue Operations, you will be a critical connector between the CX Services organization and the teams that enable it. You will partner closely with other Revenue Strategy & Operations teams, Finance, and Sales to ensure that CX Services operational needs are clearly defined, well-represented, and executed with precision. You will thrive in GitLab's all-remote, values-driven environment, where documentation, iteration, and cross-functional partnership are core to how we work. What you'll do * Lead, manage, and develop a team of operations professionals across PS Ops and CSMA / Success Tiers Ops * Partner with Revenue Technology to represent and prioritize CX Services operational requirements for Professional Services and Customer Success systems, including Gainsight, Salesforce, and PS project management platforms, and serve as the CX Services voice in tool evaluation and enhancement discussions * Build and maintain strong cross-functional partnerships with Revenue Strategy & Operations (RSO), Finance, and Sales to operationalize go-to-market initiatives, translate CX Services requirements into data and process solutions, and drive resolution of escalated operational issues * Establish and maintain operational cadences including forecast reviews, PS delivery health reporting, and CSMA pipeline hygiene that support CX Services leadership's ability to manage risk and act on customer data * Partner with Revenue Analytics to deliver reporting and data views that connect team performance to business outcomes, including PS utilization, CSMA health metrics, and Success Tiers adoption * Lead and contribute to PS financial operations, including project-level margin tracking, rate card management, and revenue recognition compliance across T&M, fixed-fee, and blended engagement structures * Drive improvement in PS and CSMA bookings and revenue forecasting processes, reducing reliance on manual aggregation and building toward a connected pipeline-to-delivery view that supports confident in-quarter decision-making * Support PS portfolio and offering management, including service catalog governance, pricing and packaging currency, and ensuring fixed-fee structures remain aligned to evolving customer and market needs * Partner with CSMA leadership to operationalize Success Tiers delivery, supporting capacity planning, coverage model design, and the data infrastructure needed to track tier performance and customer outcomes What you'll bring * Demonstrated progressive experience across Professional/CX Services operations and, with direct ownership of outcomes in each domain * Proven people management experience, including the ability to develop and retain a distributed team in a fast-paced SaaS environment * Fluency with Customer Success and Professional Services systems including Gainsight, Salesforce, and PS project management platforms such as Kantata * Working knowledge of PS financial operations, including margin tracking, rate card structures, and revenue recognition considerations across T&M, fixed-fee, and blended engagement types * Demonstrated ability to lead cross-functional initiatives, influence without direct authority, and translate ambiguous business questions into clear process, reporting, or systems solutions * Comfort building and improving foundational operational processes in a scaling environment, where not everything is defined and the ability to move from ambiguity to structure is essential About the team The CX Services Operations team sits within the Revenue Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Professional Services and CSMA / Success Tiers teams to operate at scale. This team works in close partnership with other Revenue Strategy & Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the services delivery lifecycle. We value clear documentation, thoughtful iteration, and practical solutions that help our go-to-market teams move with confidence and clarity. HOW GITLAB WILL SUPPORT YOU * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200—$208,800 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As the Director, Customer Experience (CX) Strategy at GitLab, you will lead the team responsible for shaping the strategic direction of our post-sales organization and turning complex customer, market, and business signals into clear decisions that improve retention, expansion, adoption, and long-term customer value. This role is a direct business partner to our Chief Customer Officer (CCO) and supports our Global Customer Experience organization which encompasses Customer Success, Renewals, and Professional Services. It focuses on business planning, lifecycle design, coverage/segmentation strategy, executive decision support, strategic programs, and performance insight across the customer journey. Success in this role means owning several high-priority cross-functional initiatives, leading the strategy function effectively, and helping the business make better decisions through strong analysis, planning, and structured execution. WHAT YOU’LL DO * Set the vision and priorities for the CX Strategy function, aligning strategic programs, analytics, and planning around customer lifecycle outcomes and GitLab business priorities. * Own annual planning and in-year strategic cadences for CX, including business planning, coverage and segmentation decisions, headcount and investment proposals, executive reviews, and priority-setting across Customer Success, Renewals, and Professional Services. * Develop and evolve business models, KPI frameworks, and executive decision support for CX leadership so the organization can make better tradeoffs around customer health, retention, expansion, and growth efficiency. * Lead high-priority cross-functional initiatives from ideation through implementation, bringing structure to ambiguous problems and driving alignment across CX, Sales, Finance, Product, Revenue Operations, and Data teams. * Shape customer lifecycle strategy, including journey design, handoffs, engagement models, and program recommendations that improve customer outcomes and field effectiveness. * Partner with Product and customer-facing leaders to bring voice-of-customer insights, adoption signals, and customer feedback into roadmap discussions, program design, and strategic decision-making. * Define the strategic requirements and business cases that inform systems, tooling, reporting, and process changes, in partnership with CX Operations and Revenue Technology leaders. WHAT YOU’LL BRING * Progressive experience in strategy, analytics, customer success, renewals, revenue operations, consulting, and/or business planning roles in a B2B SaaS environment. * Strong business acumen with the ability to connect customer lifecycle strategy to operating metrics, planning decisions, financial considerations, and go-to-market outcomes. * Demonstrated success leading cross-functional initiatives and influencing without direct authority across multiple senior stakeholder groups. * Experience hiring, developing, and leading high-performing distributed teams. * Strong analytical and problem-solving skills, including the ability to interpret complex data and translate it into clear recommendations, business cases, and strategic decisions. * Fluency with key CX and GTM systems and analytical tools such as Salesforce, Gainsight, BI tools, spreadsheets, and SQL, along with comfort defining business requirements for data and tooling investments. * Excellent written and verbal communication skills, including the ability to create executive-ready documents, decks, proposals, and recommendations. * Comfort operating in an all-remote, asynchronous, values-driven environment with a high degree of ownership, iteration, and transparency. ABOUT THE TEAM The CX Strategy team is a small, high-impact partner to the broader Customer Experience organization, focused on steering the end-to-end customer journey from purchase through adoption, renewal, expansion, and advocacy. The team works across strategy, analytics, planning, and cross-functional programs to help CX leaders make better decisions, prioritize investments, and improve customer and business outcomes. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $168,000—$285,600 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
DEINE AUFGABEN * Finanzen & operative Steuerung * Vollständige GuV-Verantwortung für die zugewiesene Region * Erreichung und Übertreffen von Budget-, Umsatz- und Marktanteilszielen * Analyse monatlicher Finanzübersichten und Ableitung von Korrekturmaßnahmen * Steuerung von Cashflow-Prognosen und Ressourcenallokation über alle Gesellschaften * Initiierung von Synergie- und Kostensenkungsprojekten ohne Einfluss auf Service und Qualität * Erstellung von Budgetvorschlägen und Leistungs-Dashboards für das Senior Management * Operative Exzellenz * Überwachung und Sicherstellung der operativen Effizienz in allen Bestattungshäusern der Region * Durchführung regelmäßiger Review-Gespräche mit lokalen Unternehmern und Teamleitern * Analyse von KPIs und proaktive Ableitung von Verbesserungsmaßnahmen * Einführung von Technologielösungen zur Optimierung von Arbeitsabläufen * Förderung von Best-Practice-Austausch zwischen den Standorten * Direktes Eingreifen bei operativen Engpässen und Notfällen * Geschäftsentwicklung & M&A * Führende Rolle in der regionalen Geschäftsentwicklung: organisches Wachstum und M&A * Steuerung des Integrationsprozesses nach Unternehmensübernahmen (Personal, Immobilien, Prozesse) * Einbringen neuer M&A-Ideen und kritische Begleitung von Übernahmeprozessen * Kontinuierliche Markt- und Wettbewerbsbeobachtung sowie Ableitung strategischer Maßnahmen * Aufbau und Pflege langfristiger Beziehungen zu Stakeholdern, Kommunen, Krankenhäusern und Partnern * Führung & Teamentwicklung * Fachliche und disziplinarische Führung der Regionalmanager * Coaching, Feedback und Entwicklungspläne für leistungsstarke Mitarbeitende in Zusammenarbeit mit HR * Rekrutierung und Onboarding von lokalen Unternehmern und Teamleitern * Proaktive Nachfolgeplanung gemeinsam mit HR * Vorbildfunktion für die SERENI-Unternehmenskultur und klare Kommunikation in die gesamte Region * Compliance & Risiko * Sicherstellung der Einhaltung aller regionalen Vorschriften und Unternehmensrichtlinien * Durchführung regelmäßiger Audits und Führung eines quartalsweise geprüften Risikoregisters * Implementierung von Compliance-Schulungen für alle Mitarbeitenden in Kooperation mit HR * Vertragsmanagement in der SERENI-Systemlandschaft (MS Teams, Personio, DATEV, Lumo) DEIN PROFIL * Erfahrung & Qualifikation * Mindestens 5 Jahre Führungserfahrung in einer kundenorientierten, multi-site Organisation – idealerweise in einem sensiblen Umfeld (Bestattung, Gesundheit, Pflege, Hospitality, Einzelhandel) * Nachweisliche Erfahrung in der gleichzeitigen Leitung mehrerer Standorte und Projekte * Starke betriebswirtschaftliche Kompetenz: GuV-Verantwortung, Budgetsteuerung, Finanzanalyse * Erfahrung in Zusammenarbeit mit lokalen Behörden, sozialen Einrichtungen und externen Partnern * Bachelor-Abschluss in Wirtschaft, Finanzen oder einem verwandten Bereich (bevorzugt); kaufmännische Ausbildung mit einschlägiger Erfahrung ebenfalls willkommen * Sehr gute Deutschkenntnisse; weitere Sprachkenntnisse von Vorteil * Sicherer Umgang mit Microsoft 365, Google Suite und cloudbasierten Lösungen * Persönlichkeit & Führungsstil * Unternehmerisch denkend, ergebnisorientiert und veränderungsbereit * Empathische Führungspersönlichkeit mit diplomatischem Geschick und starker Präsenz * Analytisch präzise – mit der Fähigkeit, Finanzdaten zu lesen und daraus zu handeln * Selbstdiszipliniert, belastbar und in der Lage, auch unter Druck strukturiert zu arbeiten * Motivierende Vorbildfunktion, die Teams und Einzelpersonen begeistert und entwickelt * Proaktiver Problemlöser mit hoher intrinsischer Motivation und starkem Ownership WARUM WIR? * Unternehmerische Verantwortung: GuV Verantwortung in einer Buy&Build Organisation * Starkes Netzwerk: Enge Zusammenarbeit im Netzwerk und mit allen Teams im Headquarter * Offene, freundliche und dynamische Firmenkultur mit flachen Hierarchien * Flexible Arbeitsgestaltung (Remote Arbeitsplatz mit Reisetätigkeiten zu den Bestattungsinstituten) * Individuelle Weiterbildungsmöglichkeiten und berufliche Entwicklung * 30 Tage Urlaub * Dienstwagen mit privater Nutzung * Zugang zu den Corporate Benefits - Rabatte bei über 800 namhaften Unternehmen * Jobrad-Leasing Die Position wird hauptsächlich remote aus der Region Ruhr-Westfalen, mit Reisetätigkeit zu den zu verantwortenden Bestattungsinstituten