Partner Program Manager

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Partner Enablement Manager. About the job We are looking for a Senior Partner Enablement Manager who will excel within a specialized Dual-Function Model, operating seamlessly as a strategic consultant, master facilitator and hands-on designer. In this role, you will be the dedicated enablement resource for our partner organization. As a Senior Partner Enablement Manager, you will drive tangible revenue growth by improving attach and conversion rates for partner-led deals. You will fully integrate the partner motion into enablement narratives, ensuring Twilio GTM understands a unified “better together” message. You will bridge the gap between complex product offerings and partner revenue generation ensuring our GTM teams fully understand how to leverage our Partner ecosystem. You aren't just creating slide decks; you are designing comprehensive learning journeys, building strong relationships with internal and external stakeholders, and commanding the room (or the Zoom) during high-impact training sessions. You will hit the ground running to ensure you are fully ramped to own and lead the partner-specific content track for our 2027 Sales Kickoff (SKO). Responsibilities In this role, you’ll: * Be the Enablement Business Partner: Act as the primary point of contact for the Global Partnerships Team. Align enablement strategies directly with regional partner revenue goals and pipeline needs. * Partner Ecosystem End-to-End Instructional Design: Architect, build, and maintain high-quality enablement content tailored specifically about the Twilio partner motion (who sell differently than direct sales). This includes e-learning courses, playbooks, and sales toolkits. * Master Facilitation: Lead dynamic virtual and in-person training sessions, workshops, and bootcamps for the Twilio GTM Team, including sales reps and SEs. * Partnership & Peer Collaboration: Navigate a matrixed environment with ease. Collaborate with the Partnerships organizations, Product, GTM Sales Enablement, Partnerships, and Product teams to translate the partner narrative into the broader Twilio GTM motion while identifying internal content to translate into partner-facing assets.  * Impact Measurement: Don't just deliver training—prove it works. Track, analyze, and report on enablement metrics (e.g., course completion, partner certification rates, and time-to-first-deal). Define learning objectives and tie enablement metrics directly to partner performance and deal velocity.  * Strategic Roadmap Alignment: Partner with executive stakeholders to plan, prioritize and execute an enablement roadmap aligned with the global partnership growth initiatives and revenue goals.  * GTM Narrative Integration: Consult with partner leadership and cross-functional teams to embed a unified, "better together" partner narrative across the broader Twilio GTM motion. * Partnership & Peer Collaboration: Collaborate with the Partnerships organization and peer enablement members to align field assets, co-author the broader GTM narrative, and identify internal content to translate into partner-facing assets. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Experience: 5+ years of experience in Sales Enablement, Partner/Channel Enablement, or Instructional Design within the SaaS, Cloud, or CPaaS industries. * The "Partner" Mindset: A deep understanding of channel ecosystems, partner personas (SI, ISV, Reseller), and how to motivate a non-employee sales force. * Instructional Design Mastery: Proven experience building modern learning curricula using tools like Articulate Storyline/Rise, Camtasia, and modern Learning Management Systems (LMS). * Facilitation Flair: Exceptional presentation and storytelling skills, with the ability to engage a diverse global audience and break down complex technical concepts into digestible sales value propositions. * Influence & Stakeholder Management: Ability to build trust rapidly with VP-level executives and cross-functional teams, managing competing priorities without losing your cool.  Desired: * Prior experience at a developer-focused or API-first company. * Certifications in instructional design (e.g., ATD) or sales methodologies (e.g., Challenger Sales, Force Management, Command of the Message). Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.    What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.   Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: * Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 116,960.00 - 146,200.00 * Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00 - 154,700.00 * Based in the San Francisco Bay area, California: 137,520.00 - 171,900.00 * This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.  Application deadline information Applications for this role are intended to be accepted until July 25th but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.