Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions

to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location,

you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the

world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your

hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real

Twilions!

See yourself at Twilio

Join the team as Twilio’s next Machine Learning Engineer.

About the job

This position is to design and engineer AI powered features that makes every customer conversation smarter. As a Machine Learning

Engineer on the Conversation Intelligence team, you'll develop and deploy solutions that extract meaning from voice and messaging

data at Twilio scale. You'll work alongside experienced ML practitioners to ship real features - from model pipelines to

production inference - that directly shape how businesses understand their customers.

Responsibilities

In this role, you’ll:

Design and development of machine learning solutions, ensuring accuracy, performance, security, and scalability.
Implement and maintain end-to-end AI/ML pipelines - from data ingestion and feature engineering through to model development,

validation, and deployment with guidance from senior engineers on complex architectural decisions

Instrument AI/ML services with appropriate metrics, logging, and telemetry to monitor model performance and operational health

against defined SLOs

Participate in on-call rotations, executing progressive rollouts and applying standard mitigation strategies to keep production

inference services healthy

Collaborate across planning, design, and code review phases contributing to product and technical discussions, while helping

raise overall code quality through thoughtful review feedback

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to

apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We

are always looking for people who will bring something new to the table!

*Required:

Bachelor's degree in Computer Science, Mathematics, Statistics, or a related quantitative field, or equivalent practical

experience

2+ years of experience in machine learning engineering or applied ML, with demonstrated proficiency in Python and at least one

ML framework (PyTorch, TensorFlow, or JAX) and familiarity with NLP libraries such as Hugging Face Transformers, NLTK, or

SpaCy.

Experience developing, testing, and deploying small-to-medium scoped ML services or features in a collaborative engineering

environment, including model versioning, experiment tracking, and cloud-based infrastructure (AWS, GCP, or Azure)

Proficiency in Python (preferred) or similar OO language.
Experience utilizing Large (or Small) Language Models within software systems.
Excellent written and verbal communication skills with the ability to articulate complex technical concepts to both technical

and non-technical audiences.

Desired:

Hands-on experience with conversational AI, or LLM fine-tuning and prompt engineering in a production context
Exposure to agentic AI frameworks such as LangGraph, AutoGen, CrewAI
Familiarity with MLOps/LLMOps tooling related to maintaining models in production such as testing, versioning, model registry,

retraining, and monitoring.

Location

1. This role will be remote from Ireland.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be

required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave,

healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out

colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in

their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this

role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex

(including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender

identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information,

political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with

criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction

records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the

California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Roll

Machine Learning Engineer

Kategori

Data/IT

Plats

Remote - Ireland

Publicerad

17 juli

Sista ansökningsdag

16 augusti

Källa

Arbetsgivarens hemsida

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