Staff Software Engineer, Customer Administration

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Product Okta’s Auth0 is an easy-to-implement authentication and authorization platform designed by developers for developers.  We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-Ø global service to deliver convenience, privacy, and security so customers can focus on innovation. The Team The Delegated Administration team is expanding Auth0 to help B2B SaaS applications easily manage access for their own customers and partners, at scale. We make it possible for enterprise SaaS users to log in with the right set of permissions within the right context, and for our B2B customers to onboard access for their customers easily. Our work is cross-cutting and always heavily customer driven. We work in NodeJS (JavaScript and TypeScript) and use PostgreSQL for our data needs. Our services run on AWS and Azure and we lean heavily on containers for both our development and production needs. If you have a keen eye for good user experiences and enjoy solving hard problems at scale we can’t wait to talk to you. What you’ll be doing  * Help drive architectural vision and strategy on the team to design and deliver powerful new enterprise functionality for our SaaS customers - both for the login flow itself and for Auth0’s direct and self-service management capabilities * Identify and implement strategic technical improvements to our codebase and architecture. Orchestrate and lead major technical projects, across teams as necessary. * Mentor and coach less experienced engineers on sound engineering practices and technical leadership. Serve as a subject matter expert on all building scalable, reliable and maintainable distributed systems. * Work with your team, the Product Manager and Product Designer to define the look, feel and functionality of new features and review customer feedback What you’ll bring to the role * You bring solid architectural and security knowledge, backed by experience in designing, implementing and evolving complex distributed systems. * You have worked on projects that required close collaboration with external teams, and have experience making those a success. * You are a good mentor and communicator, and bring the rest of your team along for the journey. You can explain complex concepts simply in person or in a document. You know that while an engineer can write code, teams collaborate to ship successful products. * You have solid previous experience with Node.js (JavaScript or Typescript) to build scalable backend services and creating and maintaining public and internal APIs. * You have built frontend and full-stack apps and know what approach to use when. You know how to build SPAs, have a good understanding of React and know your way around CSS. * You have a good understanding of SQL databases and know how to debug and optimize table and query structure for performance under load. * You have experience with Docker and cloud environments (AWS and Azure preferred). * You have proven experience operating services at scale with appropriate observability tools and mechanisms. And extra credit if you have experience in any of the following!  * Knowledge of authentication protocols such as OAuth2, OIDC, SAML. * Understanding and experience of DevOps culture. We have infrastructure teams that build interfaces for product teams but we love working with engineers who can reason about the workings under the covers - and roll their sleeves up to write some Terraform, if need be. * Knowledge of security engineering and application security.   #LI-Hybrid P24570 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $160,000—$220,000 CAD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. THE CORE SERVICE INTERFACES TEAM The Core Service Interfaces team owns the building blocks and core services that power how developers and administrators interact with Auth0, from the customer-facing Management API to the backend that drives the Management Dashboard. We streamline and bring consistency to how we build customer facing APIs for Auth0, standardizing our architecture and providing a robust set of building blocks to enhance the internal and external developer experience when consuming, building, and contributing to our APIs. We are responsible for the development and stewardship of our customer facing Management API. We also own and maintain the core backend services for the Management Dashboard, from end to end. We are consolidating and modernizing the dashboard foundation, moving toward a more reliable, scalable, and secure platform that makes dashboard development easy. This team's work shapes how developers get started with and manage their Auth0 resources, from onboarding through day-to-day administration of their APIs and dashboard. We have embraced AI-assisted development as a core part of how we work. Our engineers use tools like Claude and GitHub Copilot every day to design, build, test, and ship faster, and we expect everyone on the team to make the most of them. WHAT YOU'LL BE DOING * Be a part of a collaborative and agile team, interfacing with product managers and other teams to support services they depend on * Provide technical direction to the team, detecting technical improvement opportunities and taking action to design and implement them * Mentor and coach other engineers to support their growth and bring them along * Design and develop features, APIs, and fixes to handle our current and future scale with a strong bias towards security * Own and evolve the core backend services for the Management Dashboard, including authentication, API proxying, and session management * Improve the resilience and stability of our services, including managing session stores and enabling appropriate rate limits to meet high-availability standards * Support service integration and migration work, including managing dashboard infrastructure across multiple environments * Support existing services by ensuring that security issues and dependency updates are addressed in a timely manner * Support other teams by reviewing changes to services they depend on and addressing bugs * Work using NodeJS (JavaScript/TypeScript), MongoDB, and PostgreSQL on AWS and Azure * Participate in our on-call rotations for troubleshooting production issues WHAT YOU'LL BRING TO THE ROLE * 8+ years of experience in a software engineering role * Excellent communication skills * A passion for working on systems that are highly reliable, scalable, and secure * Interested in designing, analyzing, and troubleshooting large-scale distributed systems * Deep understanding of JavaScript / TypeScript and building performant and secure RESTful APIs using NodeJS * Hands on experience designing, maintaining, modernizing, and optimizing large-scale distributed systems and driving the technical vision for them * Experience building and operating backend services that power web applications or dashboards, including authentication, session management, and API proxying * Thrive in a highly collaborative, fully remote, and distributed culture * Demonstrate ownership, accountability, attention to detail, and a customer-focused attitude * Embrace AI-assisted development tools (such as Claude and GitHub Copilot) as part of your daily workflow, with good judgment about when and how to apply them * Strong experience with unit, integration, end-to-end, and performance testing and designing testing strategies AND EXTRA CREDIT IF YOU HAVE EXPERIENCE IN ANY OF THE FOLLOWING! * Experience with the Model Context Protocol (MCP) and building or hosting MCP servers * Experience creating and maintaining public APIs at scale * Experience working with a fully distributed, remote team * Proven experience and understanding of architecture principles across infrastructure platforms, security, data, integration, and application layers #LI-HYBRID #LI-SH1 P20120_3431986 Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $160,000—$220,000 CAD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.