Security Automation Engineer

We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Job Summary We are looking for a detail-oriented and analytical Software Engineer to join our Mayhem Engineering team. In this role, you will be responsible for the design and development of our cloud native, API-first platform for Mayhem, our autonomous application security testing platform. We aim to help organizations find and fix security vulnerabilities faster than threat actors can exploit them. Essential Duties and Responsibilities * Design, build, and maintain full-stack features across a Python/Flask backend and a TypeScript/React frontend * Expertise in scalable API-first architecture, service patterns, and robust API standards for third-party integrations * Build and maintain integrations connecting Mayhem with customer systems, security tools, workflow engines, and more * Create consistent service patterns and ensure strong guarantees around interfaces and performance * Improve internal engineering tools that support security triage and vulnerability workflows * Collaborate with designers using our accessible and standards-compliant design system (bugcrowd.design) * Ensure high accessibility, stability, and performance across integration workflows Education, Experience, Knowledge, Skills, and Abilities * 3+ years of experience * Bachelor's or Master's degree in Computer Science, Engineering, or related field * Experience in the cybersecurity domain * Strong technical skills in full-stack development, including backend API development (Python/Flask) and frontend development (TypeScript/React) * Strong background in agile delivery, backlog management, and stakeholder communication * Excellent problem-solving, prioritization, and decision-making skills * Nice to have: experience with Rust (used in some internal CLIs) * Nice to have: experience with GCP and/or AWS, GitHub Actions, and Keycloak Working Conditions and Physical Requirements The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Sitting and / or standing - Must be able to remain in a stationary position 50% of the time Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day. Work Environment - Primarily remote, with occasional in-person presence as needed. ADA Statement:  Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ada@bugcrowd.com. Culture * At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work. * We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well. * Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point. At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. Disclaimer This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence. The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets). Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law. Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here: https://www.bugcrowd.com/privacy [https://www.bugcrowd.com/privacy].   Equal Employment Opportunity: Bugcrowd is EOE, Disability/Age Employer.  Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com. Apply at: https://www.bugcrowd.com/about/careers/ [https://www.bugcrowd.com/about/careers/]

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses  [https://customers.twilio.com/]and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work [https://www.twilio.com/en-us/blog/open-work], and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Technical Support Engineer 2 (Email Infra) - EMEA.   About the job This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. This role reports to a Manager, Technical Support and will be based in our India office. This position requires working in a shift. The current shift timings for shift based roles supporting our EMEA customers is 12pm-9pm IST or 1pm-10pm IST.  This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days. (Mon-Fri, Tue-Sat or Sun-Thu).   Responsibilities In this role, you’ll: * Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. * Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs). * Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. * Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. * Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!   *Required: * Overall 3+ years experience, with deep understanding of Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA) * Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions. * Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP. Bonus: Knowledge on Email protocols POP3 and IMAP and Client- Server protocol such as Tenet would be a HUGE plus. * Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.  * High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. * Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience. * Excellent written and verbal communication skills. * Excellence in task prioritization and evaluation of situational urgency. Desired: * Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. * Ability to influence and build effective working relationships with all levels of the organization. * Interest in utilizing customer feedback to identify and drive improvements in our products.   * Basic understanding of Curl command, Webhook. * Basic SQL knowledge to query data from snowflake Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)   Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.   What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.   Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic [https://www.twilio.com/company/values]. Additionally, we empower employees to build positive change in their communities [https://twilio.org/support-and-resources/impact-fund] by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. [https://www.twilio.com/company/jobs#open-positions]   Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic [https://www.twilio.com/company/values]. Additionally, we empower employees to build positive change in their communities [https://twilio.org/support-and-resources/impact-fund] by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. [https://www.twilio.com/company/jobs#open-positions] Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.