Senior Performance Creative Strategist (all genders) - fully remote

ABOUT US At GotPhoto, we are freeing photographers to be more successful. Through our platforms GotPhoto.com and fotograf.de, we help professional photographers simplify and transform the way they work — from photo management and client communication to ordering and payment processing. Our end-to-end workflow and e-commerce solution gives photographers more time to focus on what matters most: being behind the lens. Since 2012, we’ve built a sustainable and profitable business driven by entrepreneurial spirit, innovation, and a deep understanding of photographers’ everyday challenges. Today, thousands of photographers trust our software , creating their own success stories along the way. As the leading e-commerce engine for professional volume photographers and a business backed by EQT, one of the world’s leading private equity firms, we’re powered by a team of 150+ talented and international people building technology that simplifies photographers’ everyday work and helps them focus on capturing meaningful moments. Join us on our journey to empower photographers like never before. THE ROLE  YOUR MISSION GotPhoto is seeking a Head of Customer Success to a team responsible for customer retention, expansion, and long-term customer growth across our Enterprise and Scale-Up segments. This is a senior leadership role responsible for defining and executing the Customer Success strategy with Net Revenue Retention (NRR) as the north star. You will lead a high-performing team focused on driving adoption, expansion, and executive-level customer partnerships while building scalable processes that accelerate growth. You will partner closely with Sales, Product, Marketing, and Leadership to ensure customers achieve measurable business outcomes and maximize the value of the GotPhoto platform.  RESPONSIBILITIES * Own Net Revenue Retention (NRR), driving customer retention, expansion, and long-term revenue growth. * Lead and develop a high-performing Customer Success organization with clear performance accountability. * Drive GMV growth through strategic account planning, executive engagement, and value-based customer partnerships. * Ensure renewal success by proactively managing risk, adoption, and customer health. * Establish scalable Customer Success processes, playbooks, and operating rhythms to support growth. * Use customer insights and data to inform strategy, forecasting, and cross-functional decision-making. * Partner with Sales, Product, and Marketing to align customer lifecycle strategy and improve customer outcomes. * Act as the Voice of the Customer and influence product and go-to-market priorities. * Build a culture of accountability, customer focus, and continuous improvement across the team. WE ARE LOOKING FOR: * 8+ years of experience in Customer Success, Account Management, or Expansion leadership within B2B SaaS or transaction-based platforms. * Proven track record leading teams responsible for retention, expansion, and revenue growth. * Strong commercial mindset with experience managing usage-based or GMV-driven business models. * Executive presence with the ability to influence senior stakeholders internally and externally. * Highly data-driven with the ability to translate metrics into clear growth strategies. * Experience scaling teams and building operational frameworks in a high-growth environment. Bonus: Experience in photography, creative services, marketplaces, or other service-driven verticals. WHY YOU’LL LOVE LIFE AT GOTPHOTO * Work Where You’re Best: In the US, we are a remote-first organization that prioritizes impact over office hours. While our roots are international, we empower our US team to design a workspace that fuels their best work—whether that’s a home office, a local café, or wherever you find your focus. You bring the talent; we provide the flexibility. Work from (Almost) Anywhere: We believe in flexibility that respects your lifestyle. You have the option to work abroad for up to 40 days per year. Whether you are visiting family or simply seeking a change of scenery, we support a work-from-anywhere culture that helps you stay inspired. * Recharge & Unwind: We prioritize your well-being over a fixed tally of hours, which is why we offer a flexible, unlimited PTO policy and flexible sick days. Whether you need a long-awaited vacation, or time to recover from the unexpected, you have the autonomy to take the time you need to stay at your best. * Comprehensive Care: We provide comprehensive medical, dental, and vision insurance to ensure you and your family are fully covered. We complement our core healthcare with a broad range of additional benefits, offering a mix of company-sponsored coverage and voluntary options designed to protect your income and your household. * Multicultural & Inclusive Team: We thrive on diverse perspectives. Our international team fosters a culture of mutual respect and professional exchange, ensuring that fresh ideas and tolerance are at the heart of everything we build together. * Fuel Your Growth: We’re big on learning. You’ll get a dedicated education budget to explore new ideas and grow professionally. * Stay Active, Wherever You Are: Your wellbeing matters to us. Through FitOn, you’ll get access to a wide range of online fitness and wellness classes — from yoga and strength training to cardio and mindfulness — so you can stay active and recharge wherever you work. WHAT MATTERS TO US Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications. We strongly encourage you to apply if you’re interested: we're excited to discover how your distinctive experience can enhance our team! We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

Job Title: Senior Manager, Creative Strategy Location: New York, NY or Remote Start Date: ASAP   Whalar is the leading, most awarded, independent Creator and Social agency.  We transform brands into cultural drivers by unlocking the full creative power of Creators.  We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable. With hubs in London, Berlin, New York, and Los Angeles, our reach is global. Learn more: https://www.whalar.com/ [https://www.whalar.com/] ABOUT THE ROLE: The Senior Manager, Creative Strategy, will develop insight driven strategies that connect culture, consumers, creators, and creative execution to deliver impactful social first work for clients. This role will translate cultural trends, audience insights, and campaign objectives into clear strategic direction, while partnering closely with Creative, Client Services, and cross functional teams to inspire breakthrough ideas and drive meaningful client impact. The ideal candidate is a curious, culturally fluent strategist who understands the creator landscape and knows how to turn observations into compelling insights and creative opportunities. HERE’S WHAT YOU’LL DO DAY-TO-DAY: Strategic Foundation * Develop internal and client-facing POVs and strategic foundations for project-specific and AOR clients. * Proactively deliver insight-driven strategic thinking that uncovers opportunities, challenges, assumptions, and inspires teams and clients. * Foster cross-functional collaboration between Creative and Creative Strategy, seamlessly bridging strategic thinking with creative execution. * Translate cultural, consumer, and platform insights into actionable strategic recommendations. Campaign Development & Management * Translate client briefs into clear strategic objectives, identifying key opportunities, priorities, and success metrics. * Lead productive brainstorms and ideation sessions internally and externally. * Partner with Client Services counterparts to develop cohesive campaign narratives. * Ensure creative output aligns with strategic goals, audience insights, and campaign objectives. Cultural Trend Analysis & Insight Development * Monitor social trends, insights, and online behaviors to strategically inform creative ideation for timely, relevant, and social-first executions. * Monitor and analyze cultural trends on an ongoing basis to shape strategies that resonate with brands & target communities. * Lead cultural and community audits that fuel brainstorming sessions, campaign development, and audience understanding. Creator Brief & Content Review * Partner with Client Services counterparts to review and refine creator briefs. * Partner with Client Services counterparts to review and refine creator content. * Ensure creator deliverables reflect platform best practices, build upon past learnings, and are optimized against campaign objectives. * Provide strategic and creative feedback to strengthen content performance and brand alignment. Performance & Industry Analysis * Leverage measured campaign outcomes to refine and evolve future strategies and ideas. * Stay ahead of emerging social trends, creators, and platforms, incorporating insights into strategic thought leadership and client work. Client Collaboration & Growth * Provide strategic and creative guidance to key clients across accounts, strengthening relationships and building trust in partnership with Client Services. * Collaborate cross-functionally with paid media, measurement, and Client Services teams to deliver integrated client solutions and seamless execution. * Contribute to agency growth through proactive thinking, innovative ideas, and strategic leadership. HERE’S WHAT WE’RE LOOKING FOR: * 4+ years of experience developing and executing social strategies within an agency setting, with a strong understanding of social platforms, culture, and audience behavior. * Relentless Curiosity: Remain in constant pursuit of “the why” — embody the willingness to dig deep. We live inside the zeitgeist, not just observe it. We get below the surface of our data, audiences, and communities to unlock the central heartbeat of where Strategy and Creative connect. * Translating Observations Into Insights: Ability to take hard facts, stats, trends, and observations, and turn them into truths that reveal underlying tensions and motivations that will resonate with our audiences.  * Creative Writing: Copy should be concise, precise, and simple… where simple doesn’t mean easy. It means being clear. Every word must earn its place on the page. Our words should fuel a feeling – we want to spark, provoke, and excite something in the reader.    * Creator Intelligence: Deep understanding of what makes creator partnerships feel authentic, credible, and culturally relevant, ensuring creators remain at the heart of every story we tell. * The “Creative” In Strategy: Develop insight-driven strategies that inspire bold creative thinking, providing clear strategic direction while creating space for breakthrough ideas. The salary range for this role is $75,000 - $80,000 and serves as a general guideline for the potential compensation. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, location, and, ultimately, budget approvals. OUR VALUES: At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.  THE PERKS: Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs. * Medical, Dental, Vision * 25 days of PTO + Sick days + Winter break * Monthly phone/internet reimbursement * Professional development stipend * New joiner's Home office allowance  * Up to 16 weeks of paid parental leave * Volunteer days * Identity theft protection & Legal assistance * Company Paid Life & Disability Insurance * Voluntary Life Insurance Policy * Voluntary Hospital and Critical Illness Insurance * Voluntary Pet insurance * Employee Resource Groups Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.