Norwegian-Speaking Customer Support Advisor | Hybrid in Lisbon

As a Norwegian-Speaking Customer Service Agent, you will serve as a dedicated specialist within PERGOLUX’s international support team, handling the full spectrum of customer inquiries across phone, email, and chat. As our designated Norwegian-fluent expert, customer contacts from Norway are routed directly to you to ensure our Norwegian market receives tailored, top-tier support in their native language, while collaborating cross-functionally to resolve technical issues and optimize internal support workflows. At PERGOLUX, we are driven by integrity, ambition, innovation, humility, appreciation, and unity, bringing Scandinavian-inspired outdoor living design to customers worldwide within a collaborative, growth-oriented environment. WHAT YOU’LL DO * Dedicated Customer Support: Deliver empathetic, high-quality support across phone, email, and chat, independently handling complex inquiries, VIP cases, and installation partner requests. * End-to-End Case Management: Own order and delivery issues — including returns, damages, refunds, WISMO inquiries, and claims — from initial contact through to full resolution while following localized SOPs. * Technical Troubleshooting: Diagnose and solve technical product issues using visual evidence, manuals, and deep product knowledge to provide accurate and effective solutions. * Cross-Functional Collaboration: Partner with logistics, warehouse, sales, and technical teams, maintaining precise documentation across Zendesk, Shopify, and internal tools for smooth handovers. * Knowledge & Process Optimization: Identify workflow gaps, update Help Desk resources (FAQs, macros), and mentor associate agents to raise overall service quality and efficiency. WHAT YOU’LL BRING * Language Proficiency: Fluency in Norwegian (C1+) is essential — this is the core differentiator of the role. Strong English (B1+) is required for communication with our international team. * Bonus Language: German language skills are a highly valued bonus — the combination of Norwegian, English, and German makes you a uniquely versatile addition to our multilingual CS team. * Relevant Experience: 2–4 years of customer support or technical service experience, ideally within a fast-scaling e-commerce environment. * Communication & Conflict Resolution: Outstanding written and verbal communication with active listening skills, strong empathy, and confident de-escalation abilities. * Digital & Tool Fluency: Proficiency with multi-channel ticketing platforms like Zendesk and Shopify, alongside strong multitasking abilities and SLA management. * Ownership & Continuous Improvement: Sound judgment in handling non-standard cases independently, paired with a process-improvement mindset to enhance team workflows. BENEFITS * Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes. * International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas. * Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products. * Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles. * Team Culture – Be part of regular team events and a culture that celebrates wins—big and small. * Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle. HOW TO APPLY We’d love to hear from you! Apply via our PERGOLUX Career Page or reach out through PERGOLUX LinkedIn.

Our client is currently expanding its team on the Spanish coast and are looking for someone who enjoys working closely with customers and creating positive experiences every day. 👉 If you’re a Norwegian speaker living in Fuengirola, this could be the perfect fit for you! 💼 About the role In this position, you’ll be working directly with customers across multiple channels such as phone, email, and chat. Your main focus will be to understand each individual’s situation, provide the right support, and ensure they have a smooth and positive experience. You will manage customer relationships, handle cases in internal systems, track and improve your performance, collaborate with teams, and help enhance the overall customer experience. 👤 Who we’re looking for We believe you: Speak and write Norwegian fluently, and have a good level of English Have some experience in customer-facing roles such as support or sales Have experience working in CRM or similar systems 🎁 What’s in it for you? Fixed monthly salary + performance-based bonus Local employment terms in Spain Structured onboarding and ongoing training A collaborative and social team environment Regular team activities and events A modern office just a short walk from the beach Start Date & Application: Start Date: ASAP Employment type: Full-time, permanent (with probation period) Location: Fuengirola, Spain Selections and interviews are ongoing! Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company—quickly and efficiently. Our primary focus lies in Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries. Although we are a relatively new player, we have already gained the trust of many of Sweden's largest companies and operate both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us the obvious partner for companies looking to stay ahead in their recruitment efforts.